We spoke to Adriana on the phone. And she was extremely rude. We were calling about our bill since we were given a price at the store and a bill came at a higher price. She offered no help whatsoever and gave us attitude. read more

Equipment always goes bad after several years. Internet frequently cuts off throughout the day. Don't even consider going into this store without an appointment, you will be waiting for 1.5 hours+ read more

Oh the rudeness and dishonesty from Spectrum. They're extremely unprofessional and criminal. Repeatedly telling us lies and bullying us all to pay more, way more billing us 50% more than we had agreed. When they increased their service we phoned in was told we would be only be charged our "bright house legacy plan" pricing with adamant opposition to any changes they decided to increase their fee 50% per month without our permission. We've had enough of Spectrum. We miss the good ol days... Time warner, Bright house was wonderful had them since 1999. Oh to have an honest service provider around??? Bueller... Bueller? So now what.. We say bye bye Spectrum with our responding no thanks. Spectrum congratulations you're now making zero dollars going forward every month. Its one thing when Spectrum's supposed system increased our monthly service by 50%. Ok time to phone in and speak to real person. Its totally another thing when they know (real humans) they told us repeatedly "we don't care what you we're told by Spectrum or what he promised" Im not exaggerating simply cannot make this up. At this point they've not made a mistake its totally consistent with their extremely unprofessional and hostile stance in the matter. read more

Spectrum - Bye bye Spectrum... - Internet Service Providers Near Me - Bakersfield, California

For the most part Spectrum does a very good job. If you have any issues they really make a effort to resolve it. That said, what leaves a bad taste in your mouth is the outrageous costs. I started out a few years ago paying $ 160 for full service cable, today I am paying $ 260 with no increase in services. This leaves you with the choice to either keep paying high cost or cutting the cable altogether. I for one will soon be cutting my cable altogether. Enough is enough. read more

Worst internet provider I have ever dealt with. Not only did they raise my monthly rate without notice, but I deal with constant outages, SLOW internet, faulty equipment, numerous rookie technicians & horrible customer service. DO NOT RECOMMEND read more

Horrible service in the store been waiting in line for over an hour. no customer service for a simple drop off of equipment. It's mind boggling that you have to wait one hour to drop off equipment. The host Elizabeth told me she doesn't have me waiting here it's my choice to wait or I can leave. On arrival they immediately took my remotes and power cables then held me hostage for a simple return of equipment when I asked for my remotes back they had to clear it thru a manager before they would give me my equipment back. They have turned the store into a mobile service location so the wait times are horrible. They definitely need to do something to fix this read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

Ever since Spectrum took over, service went WAY down. I'm averaging between 0.50 and 1.50 Mbps, although I pay for a 60Mbps connection. Also, Spectrum raised their prices on everyone and claimed we all must have been on promo pricing that happened to end as they took over. Very shady company. read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

There's constant interruptions it's constantly freezing you're trying to watch a movie are you trying to watch something it's constant interruptions and it's annoying you pay on fortune for these cable companies and they can't even keep it going they need to give you back some money when you can't even watch the shows it's annoying plain annoying read more

I'm specifically rating this location, the disorganization & service are a NO from me. There is NO reason why any person should wait in a line longer than four people to 1. pay a bill 2. return equipment 3. sign up for a service. All of those reasons are ways a business would get a person's money. If you want my money AND you make me stand in line for 40 minutes with 50 people it is unacceptable. The location had two employees on a Friday afternoon- not just any Friday afternoon. The first Friday of the month. Common Knowledge tells me thats the day most people 1. get paid 2. move 3. pay bills so I would know that a business like Bright House/Spectrum would have more people working. That is not their business model unfortunately. Thank goodness I was there to return equipment and end my service with them. read more

Spectrum - Where are all the employees?! Why aren't the lines separated into people paying bills and e everyone else?! - Internet Service Providers Near Me - Bakersfield, California

I did speak to Lucy the manager and she listened and took the time to explain my concerns. However, Lucy cannot do it all, training is a must and proper escalation to issues are resolved. Employees do their job, however you get a sense of not putting in no more effort to keep a customer. They comments on people pets, the day, Holidays, but when you bring up a problem, they are like a rock! I think Spectrum is getting like Walmart, they are getting so big that they just don't care about the individual problems. I have my internet only right now, but will be getting rid of this soon too. It not how you work when things are going smooth, it's how you react when a customer has an issue with service. Spend your money wisely! read more

I was moving so I called to cancell my service. When I called I was give a spectrum location to drop off equipment and when I went to drop off I was 1st told to sign in after witing for 40minutes for my turn I am then told that they will not take my equipment and that I need to drop off at a UPS store. Lady was super rude and needs to be trained to do better customer service instead of telling me right when I walked in they could not take equipment they made me waste 40 minutes. Their service sucks as well, why I decided not to cont with them during my move. read more

Today a serviceman named Thomas came out and was early.. He was so professional and helped us figure out the problem and fixed it . I appreciate him very much.. He worked the Bakersfield office.. read more

BEWARE. I called to downgrade to just internet and was talked into streaming services. I was told that it would be $157 and I could use the app on any device. Went to go download the app and could not on any of my TVs. After calling back, I was told I could purchase a device for compatibility that was a one time $40 and an extra $10 a month. The agent also informed me that my bill total was not $157, but actually $215. I again asked to go to just internet for the $91.99 I was quoted by two different agents previously. The agent told me that internet only was actually $109.99. I asked to speak with the Supervisor, Devonte, twice and was declined both times. Not a single apology was offered for the misinformation. Nor was my email responded to after being on hold for almost two hours. Terrible customer service. Switched to AT&T while on hold and will be fully cancelling once the new service is installed. Three times the speed with a WiFi extender for less than Spectrums lowest WiFi plan. Don't waste your time or energy with Spectrum. read more

The worst internet company / service I've ever dealt with. Random / intermittent outages with no heads up. Then when you call you get an AI that is no help at all. What a scam. Go online and subscribe to something else. They are not worth your business. read more

Yes I did know what I was getting when I signed up for spectrum streaming. Have had it for about three weeks and the system will not allow me to connect this premium program that I signed up for. I've had numerous conversations with numerous technicians. I even had an expert to come out to our condo to get a Roku set up and he just couldn't do it. Right now I seem to be paying for something that I'm getting very little service for. Called yesterday and the lady said that multiple people were calling me with the same issues so spectrum was working on the problem. Till this check that later to see if it was operational. I told her I would give them end of the week and then I will cancel my service. So if they can't figure it out what is the customer to do?This is been a very frustrating experience. read more

This place is so slow if you have anything to do don't come here . It will take 2 hours to be helped by anybody. Once again an example of spectrum poorly managed and worst efficiency . I had to waste so much time here waiting. So instead of helping the 10 customer waiting. I guess it's a better use of time to be dusting. read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

Absolutely the worst customer service I've ever seen or experienced! Employees just standing around like zombies not helping people even when they see it's backed up with people in line. Slow whenever they do help employees . Take their sweet time and look absolutely unbothered or relaxed even with a packed facility. Wouldn't recommend sending my worst enemy to this place! It looks like they all drank from the same tea of just being dazed lost and confused . Zero stars ! But I couldn't post review without putting at least one star. So there it is !!!! Disgusted !!!!!!!! read more

As an owner of an Apt building I cringe everytime I need service from Spectrum. Usuall response time is at least 3 or 4 days to show up. God forbid if you have to go to the physical store. Last I went there I got into a LONG line and 45 minutes later got to the front of it. THe Clerks at the desk kept calling people up behind me over and over. When I questioned that they told me "I didnt sign in".?? WHat ??? They pointed out a little sign i never saw (and they didnt bother telling me about) that was hidden behind the line of people. Those clerks saw my face for almost an HOUR- and made me go to the VERY BACK OF THE LINE AGAIN !!! RUDE!!! RUDE !!! RUDE !!! OUTRAGEOUS DISGUSTING PEOPLE THAT WOULD MAKE ANYONE DO THAT. HORRIBLE DISGUSTING COMPANY. read more

It is impossible to give lower review for this ABSOLUTELY TERRIBLE COMPANY! There Service Outages are VERY LONG LASTING (facing almost collected time of ONE MONTH at this point) provide ZERO CUSTOMER SERVICE and charge TOP DOLLAR. So far our ISP/LAN services--essential for my Small WFH Business has been TOTALLY UNRELIABLE. Their horrible service cost me several contracts required me to retain an Attorney and levels of CONSTANT STRESS has been unbearable. DO NOT UNDER ANY CIRCUMSTANCES give this complete disaster of a company one dime or one single minute of your time and NEVER TRUST YOUR BUSINESS TO THIS BAD COMPANY read more

Went to start service. Previous person that lived at my new place never disconnected service. They made me come down to the store and show my lease. I already don't want to do business with them. Absolutely crazy how long people are waiting just to talk to someone.... read more

Spectrum - Probably one of the worst ways to start off as a customer is wait 1-2 hours just to talk to someone. - Internet Service Providers Near Me - Bakersfield, California

Internet is $65/ month and drops in the middle of a movie. Average about 30mps. Plan is for UP TO 100.... key word up to, you'll never get it lol Unfortunately it's our only choice at this apartment complex but anyways, spectrum you guys really need to work on your internet. read more

Are u kidding me? $200 Dollars a Month and my TV is out for the 3rd time in 2 Months. Who do these people think they are? It's just Disgusting. I would FIRE THEM if I had half a chance. BTW ... Don't believe the FAKE 5 STAR REVIEW they pay a Company to flood the system. read more

Haven't had issues with their customer service when I needed something. This review is more about their door to door sales. Spectrum, I do not want your sales person showing up to my door being pushy. I told her that I wasn't interested and she wouldn't leave it alone. Then she started talking about cell phone service. I told her I wasn't switching from T-mobile. She wouldn't listen. She also doesn't know too much about what she's talking about. She asked about my plan and I told her I have mobile Hotspot and she said we have that too. She continued to say how I can go to a Starbucks and use the mobile hot-spot. That's not what mobile Hotspot is. She started to argue with me. I can't believe how rude and pushy your sales people are. Now, I am really thinking about switching my internet service to T-mobile and keep all my service with one carrier. Remind your sales people, that if someone says no thank you, that means to go to the next house and it doesn't mean to keep trying to sale stuff that person isn't wanting. Maybe everyone should send their kids with all their fundraisers to each of your locations and not take no thank you as an answer. read more

Last month they did the same thing, again. Told me I was on a promotion and jumped my rate up to $95/month without my approval. This was for internet only! I switched to AT&T last week (Which I dreaded, knowing AT&T is also less than honest and their customer service is infamously bad). The monthly rate is half the price. I was surprised when I ran an internet speed test and it was running twice as fast as Spectrum (59 mbps vs 26 mbps). I told myself 10 years ago I would never use AT&T again, but I could no longer in good conscious give money to Spectrum, those dirty lyin cheatin no good thieves! One year ago: They bought bright house, then instantly jumped my wifi-only bill up to $75/month, from $50/month. They claimed I was on a "promotion." This was all in an effort to get me to bundle 3 services, two of which I don't need, so I end up paying $100/month. They advertise fair prices but read the fine print, you're total is actually TRIPLE! $29.99 would be a fair price for cable or internet..if it were stand alone. They work this way knowing they have a monopoly, anyone know a good lawyer? read more

Horrible service Disrespectful and rude customer service It is shameful our local franchise board would permit this to continue read more

I hate this cable company. What a pain. Charge way too much need competition. Brighthouse was better read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

WEDS 3PM Came in today to turn in my cable box. Rarely watched it after we went to Roku. When we 1st came in there were 7 of the 8 customer service terminals with no one at them. There were 9 customers in front of us. Waited about 15 mins and 2 more service reps grabbed a terminal. After that things went at a decent pace. Our rep Christine was very cordial, helpful and efficient. From my past experience with Brighthouse and Spectrum I'd say she's a Rock Star vs what I'm used to. Great job Christine. Rating would have been higher than a 3 if I went off oy on Christine's performance, but 9 people ahead of us with 1 person working is not the way to run customer service. read more

We switched to Spectrum in April, 2018 because Spectrum promised to give us a better deal than Direct. The also promised to pay off our Direct contract. It is now June and we have been trying to get Spectrum to pay off our contact. We submitted the necessary paperwork twice and we ve called them 5 times. We are told we cannot talk to the department that pays off the contracts. We can only leave message for them. The problem: THEY NEVER CALL BACK. SPECTRUM SUCKS! We are switching back to Direct (which sucks too .. just not as much as Spectrum). read more

You have 8 places that people can take a payment or people could be helped but only 2 open and you call me and tell me since I'm 1 day late on my bill you will be adding a late fee. I'm so tired of this company you need to pull people from the back stop trying to sale cellphones because that takes up the time when the dang alarms go off. People don't have the time to wait on you slow costumer service you need to speed things up. Get more employees in the front or don't have 8 places to help people. Remember people have a life instead of staying at Spectrum all day. We all pay for your horrible service. So help people out and not a 45min to 2 hour wait!!! read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

Smh...‍ what the hell is this?! And then I tell the tech that I want cable in all of my rooms...think I got that?? Nope! The tech said he wasn't trained in that area but that I could stream if I have Apple TV or roku.... read more

Spectrum - SMH - Internet Service Providers Near Me - Bakersfield, California

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So far, not pleased! I phoned in for new internet service through Spectrum. I told them that my house was big and that I would like speed throughout, give or take some of course. She informed me the technician would have range extenders and install as needed. So the installer was quick and polite, but when I told him to install some extenders, he said call Spectrum because they will assign them. Now the second I turn the corner from the room modem is in (their modem) BAM, I lose 20-50mbps!! What the heck!! So I called customer service and was told, "go buy an extender!" In other words, it's DAY ONE and I am already being told lies. Yikes!! Update as of July 15th So, my internet speed has been at 100mbps and I have been happy. BUT THEN I receive my first bill for my $49.99/month service. $109 Due, WAIT WHAT?? I was never told about a $59 installation fee for the router. I would of used my own!! So I log into chat to discuss. I can't stand calling and waiting for 30 min to dispute and waste my life. Now I'm Chatting Gave the agent all my account info and guess what? They can't find my account details. So you mean they can charge me fees I didn't agree to but can't help me remove them. What A Bunch Of Crap!!! read more

Internet signal is not stable. Technician who came out to fix the slow issues is insulting me for paying their lowest cost service.

I'm paying for 1Gb download. Had to pay a $200 connection for what they call for wire. I'm not getting 1Gb I'm getting $300mps. Have had service with them since December. I've had 6 technician come out and had to call the office every two weeks. Save yourself the headache. read more

Spectrum has a 2 hours and 15 min on hold to speak to customers service and they DONT have the option to leave your phone number to get a call back. Seriously? They would do anything to make sure that customers are so frustrated and give up and never call them again Spectrum cranked up my monthly bill big time without any warnings and I can never get a hold of them after calling ~a dozen times today STAY CLEAR from Spectrum at all costs read more

Can't hardly give Spectrum 1 Star Seems my parents are always having all sorts of issues with the phone service, internet, or house phone. In fact right now (05/31/2018) they have been w/out cable, internet, & phone service for days. So please stop airing all those commercials & get to taking care of the costumers you already have. I'm hoping the reason why they are not being listened to, is the fact that they are Spanish speaking (very limited English). read more

Happy to say, we are cutting the cord tomorrow & moving to Youtube TV. Unlimited DVR space, all of the channels we need & want, we can personalize our selection by family member, up to 6 per household, no box, can use on any device. Just need a smart TV and fast internet especially if you are a gamer. We have apple tvs so this is PERFECT for our family. We are north of 50 so anyone can do this & the monthly cost? $65. See ya Spectrum Cable. read more

Installation appointment: 3pm - 4pm It's now 7:06 and still waiting!!! I called 2x (3:40 & 5:30) and was transferred 3x. I'm about to call for the 3rd time! I called for the 3rd time at 7:10, I was assured that someone will come within an hour. 7:45pm., I just got a call and was told their technician will show up tomorrow between 11 - 12 instead. Well... We'll see how that goes! read more

Spectrum - Internet Service Providers Near Me - Bakersfield, California

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worst fucking wifi ever. you think its good because its so popular right?? wrong!! 3 different wifi routers and nothing but slow lagging internet and outages every.fucking.night. the people who work there have no clue what theyre doing and dont know how to socialize with actual humans and are no help to anyone all everyone gets is a "restart the router" and if that doesnt work then youre stuck on the phone with them for 3 hours with no resolution in the end. do.not.get.spectrum. read more

worse customer service ever. needed a one day extension to pay my bill never been turned off and habe had the service for well over 7 years. asked to have an extension for a single day as I don't get paid until Friday. and was told no. one day late and they call you like the mafia. will be looking into other services. read more

poor service, after 3 attempts to correct problems, i am leaving spectum. the technicians did not listen to me from day one. I DO NOT EXPECT THIS COMPANY TO LAST LONG. THEIR BANKRUPTCY WILL BE SOON. read more