John, the owner, is always available and helpful. The service is impeccable. It is a pleasure…read moredoing business with Alpha

I sent a message to alpha on thanksgiving day due to a death in the family. I needed an alarm…read moresystem installed quickly. I never imagined they would be able to make it out the next day. Andy came out with everything he needed and was in and out within 3 hrs. The system is fantastic, has a nice touch screen and an interactive app on my phone. The price was more than fair. And the monthly fees are half of the big name companies. I can't recommend these guys enough.

Customer since April 2016 Purchased new monitors…read more March 2021 connection problems began but with wifi extensions all seended to work. Purchased new equipment for two accounts Wed, June 25, 2024. Given install Date: Fri, June 28, 2024 No show/ No calls to reschedule from company. Called to reschedule earliest appt, Mon, July 8, 2024, was sent a 3rd party student tech, nice and tried everything he could for ten (10hrs), but had no limited knowledge of wifi extenders already placed by vivint, and zero knowledge on hardworking internet router to monitor as new equipment is 5G (shorter wave connection) Devices/Cameras stayed on long enough for him to drive off and new cameras dropped offline one by one, and internet connection to monitor was poor to nothing. Made another appt July 15, 24, two (2) 3rd party techs came 7 hrs later same thing happened. Made another appt July 18, 2024 An actual seasoned well knowledged Tech, Abraham Rodriquez was sent for 2nd acct, but not 1st acct both needed to be back online but having only one work order, he was Amazing, he found the system was reprogrammed, needed two firmware updates, checked all device sensors and we were up and running within 1.45 hrs as the reprogramming and firmware updates and reinviting users took time. Note to customers: Any technician other than a local technician shows up for a scheduled appt without a Vivint vehicle be warned, they are a 3rd party installer or a student tech, send them packing if you have any complicated issues. Local Techs are knowledgeable, trained, well-mannered, have a well stocked company vehicle with proper connection equipment and receive technician hourly rates, while 3rd party techs will stay until the last dog dies because they get paid per job, no compensation for driving their own vehicles, gas, mileage etc. I am giving Vivint Company one more attempt to send one of their local techs out as requested to get our other account fully functioning, if they do not, all systems will be cancelled and we move to a local company. The ones who bought out this company, have so many procedures in place away from the brick and mortar here locally, quick dependable customer service is a thing of the past.

My family member has had Vivint service since 2016 and owns all of their equipment outright…read more Despite this, Vivint repeatedly asks customers to sign new, lengthy, complicated contracts when renewing their monitoring service, locking them into another five-year commitment. What is especially frustrating is that the sales representative does not clearly highlight or explain the length of this obligation. Customers should not have to dig through complicated contracts to discover that they are committing to another five years of service. The customer service has also been incredibly poor, while the monthly monitoring fees are extremely high. On top of that, I strongly recommend looking carefully at the monthly equipment insurance charge--it is very expensive and is not worth the cost, especially when you already own the equipment. After being a customer for so many years, it is incredibly disappointing to feel that the company takes advantage of loyal customers instead of treating them fairly and transparently. I am absolutely disgusted with the way this has been handled and would strongly encourage anyone considering Vivint to carefully review every contract, especially the renewal term and any additional monthly charges, before signing.

Western Security..the absolute best response time!! Every single time we accidentally set our alarm…read moreoff, my phone rings to verify if we are OK or need any assistance!! Strongly recommend this company to anyone who wants a peace of mind in or away from your home.

Great service from a local provider. No need to look around at the others. This shop got us what…read morewe needed and didn't push more products on us. It was a pleasure doing business with these guys. Even the installation was a snap. Fast and friendly service with a smile. Thanks guys.

A lot of moving parts with my specific Burglar & Fire monitoring system over the years. The…read morehardware, the service techs, the office personal all performed well. However, there is a Accountants Receivable Supervisor, Tony Martin that was instrumental over the many years to keep my account with SSD, up and to the end when I sold the property. I hope the best for Tony going forward. Any organization would benefit from his professional cool demenor and customer relationship skills.

I recently needed to upgrade my system after 25+ years. SSD had installed the original system…read morewhich had worked well-with only a new battery occasionally being needed. The upgrade was handled so well. Vincent was a pleasure to work with and did a neat and expert job. He answered all my questions and made the whole process painless. Any questions, concerns, or issues are only a phone call or email away from being handled.

DO NOT DO BUSINESS WITH THIS COMPANY. They will continue to want money even if they are not…read moreproviding the service they have billed you and been paid for. No refunds, no discussions. No help unless you pay them more. No acknowledgement that they have received money but have not provided the service.

Rotten to the core!!! I cannot recommend this security company. They install junk equipment and…read morethey will lie to you.

I used their service to install cameras at my shop and everything went smooth. very satisfied with…read moremy cameras and the job they did.

Medrano Surveillance did a spectacular job on my camera installation! When the owner Christian,…read morecame by my house for the estimate, he was patient and thorough and answered all my questions. Christian advised me and gave great recommendations on the types of cameras, their placement, and what features they would come with. After being provided with all the information, I booked an appointment that day for installation. About two weeks later Christian, and his cousin Sebastian, arrived at my home on time and got right to work. From start to finish they were here about 4 hours. During the process, Medrano Surveillance took the time to lay down drop cloths and moving blankets to try and keep the mess from installation down to a small area. Very detail oriented. They worked like a well oiled machine and when they were done, they picked up their mess, vacuumed and swept my floors, and took all the time I needed getting set up with the apps and the equipment. If you're reading this and thinking of upgrading to a wired home camera system, I highly recommend you do it and use Medrano Surveillance for your installation. Fairly priced and clean, professional installation.

This review is based on the phone calls made, not actual service…read more We decided to get home security service because of some issues happening around the neighborhood. I already reviewed Ring, SimpliSafe, Vivint, and Blink. We rent and there is equipment inside the home from Tel-Tec. So, I assumed I could just turn it on and no installation fee. Plus being local, I expected pricing to be competitive. I called and was transferred to Sales. I left a VM but no call back. I e-mailed using their contact us page, no reply or phone call. I called again, and was transferred to Sales who then transferred me to someone else, supposedly he was to have contacted me already. I explained my situation and was told it was going to be $250 for restarting/professional installation and more if we decide to upgrade to newer products plus $24 a month monitoring service. This house has two motion sensor lights, that is it and their keypad, and that was $250 to be restarted? You can get a way better package with SimpliSafe with more equipment and keep it, and their fee is only $14 a month! When asked about security cameras, he said they don't have that type of service but was looking at 800 to 2500 depending on how many we wanted. Again, way too high for that too. You can get Blink cameras, set of 4, for less than 300 and no service fee! You can even connect them if you're worried about the battery either by outlet or using a small solar panel. You would think they'd be more aggressive to their competitors.

OK tell her to go back six years at our church they have been fabulous I highly recommend their…read moreservices

They handle my alarm problem efficiently over the phone. They were very knowledgeable and very…read morepolite.

If I could give them zero stars I would!! Buyer BEWARE!! Paid $3800 for a camera system that we…read morewere told we would always own, even if we discontinued service. Well, after being tired of repeatedly paying their $60 service fee for their junk equipment that constantly fell off our windows which made it impossible to actually set our alarm, we discontinued our service, and the camera system is paid for, in full. We suddenly don't have access on our phones to the cameras and they told us that they own the software. So we have cameras with zero capability of reviewing them!! I have checked online and this is a common ADT scam!! The software is proprietary to ADT and they own all the rights. Did they ever once disclose this? NO! Oh I'm sure it was buried deep somewhere in paperwork but verbally they acted like we were always going to have this great camera system. All of their sales people are shady and just try to talk you into re-upping their service. They also give different monthly quotes depending on who you talk to. The whole place is a scam!! Don't do business here! If you want cameras, go to Costco or Amazon!! For a fraction of the price!!

They did an amazing job, they installed 8 of our cameras for an amazing price. I would definitely…read morerecommend them to anyone that is needing any sort of security systems. Thank you!

From the owner: Locally owned and operated. No terms, no cancellation fees, no monthly subscription. Mobile app and…read moreone year warranty included. Call us today to build your camera package.

Rankin responded promptly and fixed my GFCI problem in 15 minutes at a reasonable price. A…read moreprevious electrician had tried to fix my problem, but mis-wired the new GFCI outlet. Not all electricians are created equal. I highly recommend Rankin.

When I first hired this company, I was extremely pleased - and I mean extremely. On time, great…read morework, and reasonably priced. Time went by and another need arose, so I called them again. But this time the outcome was far less than satisfactory. Why? Why would a great company go down hill (so to speak) like that? Just kept scratching my head. Well, it dawned on me that perhaps the owner is hiring apprentice electricians to help them out, which if that is the case, is great. BUT, these employees must be supervised by an experienced, competent, knowledgeable and "seasoned" electrician. What actually happened was I hired them to install quite a few ceiling fans. After the job was done the ceiling fans were making such a hideous sound, we couldn't use any of the fans! So, I phoned a very close friend whom I trusted like I used to trust Rankin, and he had to troubleshoot each fan and basically re-install each one. I sincerely hope this once wonderful company is back on top of their game like they were the first time I hired them. They were really outstanding.