A lot of moving parts with my specific Burglar & Fire monitoring system over the years. The hardware, the service techs, the office personal all performed well. However, there is a Accountants Receivable Supervisor, Tony Martin that was instrumental over the many years to keep my account with SSD, up and to the end when I sold the property. I hope the best for Tony going forward. Any organization would benefit from his professional cool demenor and customer relationship skills. read more

I recently needed to upgrade my system after 25+ years. SSD had installed the original system which had worked well-with only a new battery occasionally being needed. The upgrade was handled so well. Vincent was a pleasure to work with and did a neat and expert job. He answered all my questions and made the whole process painless. Any questions, concerns, or issues are only a phone call or email away from being handled. read more

I had some questions regarding my account and Florence and the rest of the crew were great and timely in getting me information I needed. I heartily recommend SSD Alarm read more

The technicians demonstrate a high level of professionalism and expertise, and the staff provides excellent support. Furthermore, the pricing is highly competitive. read more

It's pretty bad. They keep jacking up prices regularly. Three years ago for the same service I was paying $55 a month.Today the same service is costing me $234! read more

Reliable local service and hosting a free lunch for First Responders on the 23 Anniversary of 9/11. Salty's BBQ and Catering has been providing a delicious meals for this annual event, for almost 5 years, along with several benefits for Kern County, since they opened several years ago! See more on the Channel 17 News tonight! read more

SSD alarm is a excellent alarm company great service I would recommend SSD to everyone

After the install, I talked to other establishments that had cameras installed, and they thought I was charged too much. I feel there should be more control over the cameras as far as being able to move them, or adjusting the camera via the app. Overall, I am halfway satisfied with what we have read more

The quality of the service is great recommended. The value is super good and I appreciate it so very much.

Very unreliable company and very rude customer support in regards of handling an emergency situations. My trouble ticket was open 4 days ago and nobody followed up with scheduling an appointment. They were suggesting me to bypass the problem area and just leave it as is..... seriously lol? read more

The service tech was very helpful and professional. Job well done. Replaced our alarm battery.

The technician that installed the hardware was very professional and kept us informed of every step. He helped us get the software up and running and made sure all our questions were answered. Very professional I enjoyed working with him read more

The follow up is first rate. I had an issue and was resolved in a timely manner. Very impressive company in keeping your love safe.

We added some additional sensors to our garage door and also needed some training on how to bypass one of our doors . Jerry did an amazing job for us! read more

I got in touch with Nick M. In the Bakersfield office about 4 months ago to consult on one of my churches 3 properties that I manage. This is the largest of all the properties and one of the buildings had an existing system that I was, at the time, looking to replace and upgrade. I had overseen a similar project with my previous organization but in a much larger scale. I knew that I would have a tighter budget this time around but I wasn't sure exactly how tight. SSD was one of 3 alarm companies I was getting bids from. I had a very specific and well-thought-out list of criteria that I provided to the consultants. Nick was the only consultant who came to our property more than 3 times to assess our needs. He listens to my needs and provided feedback that was tailored to our needs and requests. The other providers were quick to draw up a proposal-- Nick was meticulous and innovative with his proposal. The first two proposals were out of our budget but Nick proposed a system take over to at least get our main building covered. The idea was that in the near future, we would have the opportunity to upgrade. I was very clear with the consultants that I needed a provider that is scalable and would be a of fo handle burglar, fire, CCT and access control in the future. Nick must have gone back to the drawing board 3 or 4 times to bring the proposal down, all the while maintaining the quality and service I hoped for. He advised on some other needs while my management mulled over the proposal such as CCT and fire, giving me the confidence that he and SSD would care for us in the long haul. During this time, I would definitely say that Nick and I became friends. We share a love for God and His people and he has a burning passion to serve his customers, especially other faith-based organizations. His experience in his own church plays a vital role in his ability to meet the needs of faith-based organizations as we tend to be a completely different beast. Here we are, 4 months later and I've got an awesome new friend and burglar alarm and CCT at 2 of our 3 campuses. Kelly in the main office and Mark in the field have been very attentive, on time and profesional. I asked for scalable and we definitely got it. I'm looking forward to getting our third campus on the same page as Our church grows with SSD Alarm. read more

Good friendly tech support. Happy with the service. Would recommend. Kudos to Skyler for helping me get things addressed quickly.

If I could give them no stars I would. Worst customer service ever, rude people, all they care about is getting your money trust me take it elsewhere. Avoid Skyler Hart, Monica , Marina and the incompetent tech Jaime Morin was rude, and installed the wrong equipment. Installed a radio NOT the cellular communication equipment that was paid for. Panel still showing FC. SSD wants you to be on their schedule. When I called them the past five months with my alarm not working and FC on the panel that is not their job to call me and say the alarm is not working were sending a tech out to fix the issue. So yea that's the kind of stuff these people will do. If I had time to explain all the other stuff I would, STAY AWAY from this crappy company. AVOiD them. and save your self a bad time. read more

I've been a customer going on 19 years. I recently let the Bakersfield office upgrade my system from a radio backup to the cell phone option. When the salesman came to my house I was told my cost was going to be $150 for the upgrade and $126 for the first quarter for a total of $276. What the salesmen said to me is not what the contract says. The contract said $150 up front and another $150 after install. I failed to read the contract fully and went by what the salesman said. I'm not happy at all. If this is how you take care of customers. Your salesmen in the Bakersfield office have no problem it seems in lying. I want to update this review. I received a phone call from the sales manager today who took care of my issue. Like I stated above I have been a customer for 19 years and have always trusted SSD / Kern Security with my business. After my exchange with the sales manager I now know why I've kept them as my alarm company. I appreciate the fact that he made this right. read more

Thank you SSD Alarm and Salty's BBQ for your 911 event. Your support for our Fire and Police personnel for over 20 years is amazing. Love being a customer of both! read more

We had been happy customers with Kern Security for years when it was a local company. We have not been happy with SSD Alarm since they took over. We decided to cancel with this company in August and I spoke with a customer relations person at that time. Over the next two months they suddenly were reaching out trying to retain our business (too little, too late). They delayed the cancellation and sent me another bill. I've had to call two additional times to cancel. Terrible response to customers of almost 17 years. read more

Took a bit yo get service upgrades sorted but all is good now. Responsive to any concerns and questions.

SSD has taken great care of our business. We have never had a problem with their service. Nick is on top of things and makes sure we don't have any issues. read more

SSD is our alarm company and they are awesome! Every time we have any kind of question or issue, which is very rarely, they are very quick to respond! They are efficient and make sure we are happy before they leave. I can't recommend them enough. Thank you SSD Alarm and especially Nick! read more

Our alarm went off after a power outage, and we got excellent guidance on how to correct the problem from Jaime your technician. Thank you for such a prompt response. read more

Derek the tech who came to my house was absolutely wonderful! He was very professional at all times and patiently answered all of my questions. He even helped troubleshoot a few issues and was incredibly competent and knew about everything and had all the answers. I would definitely highly recommend SSD alarm. From beginning to end, they have been fantastic. read more

I have been a customer of SSD / Kern Security for about 9 years. I initially chose them because they had the most reasonable monthly monitoring fees compared with other companies. Over the years, they have been very reliable and easy to deal with. We had several instances when alarm was triggered and their response was prompt. I did once have a problem with one of my sensors which was quickly fixed by their service department. Overall, I am very happy with them and would recommend this company to anyone needing alarm service. Jana, in their customer relations department has always been particularly helpful. read more

Our alarm system wasn't sending a proper signal and Derrick, the service technician come out to fix the problem he always has a smile on his face, very professional, and gets the job done in a timely manner. He goes above and beyond, and has excellent customer service. I will be requesting him from now on. We have had probably 3 to 4 different technicians out. Derrick even hung these amazing sign on our gates today. Thank you Derrick for taking care of us here at LCCS. read more

SSD Alarm - Security Systems Near Me - Bakersfield, California

Even during the night when your alarm is blaring due to a power outage and a low battery SSD Alarm is there to help you. A prompt phone call from someone to help find the problem and walk you through the solution... and a follow up appointment with a knowledgeable and courteous technician at your home assures you that your home is safe and secure. read more

Horrible customer service and they completely lied about the terms of their unbelievable 5 year (contract). Sales rep said it was 2 years and customer service is trying to say 5. Who has heard of a 5 year contract for an alarm?? This isn't solar or buying a car. They violate their own terms by raising rates without notifying the customers. If you move they actually want you to help secure an agreement with the new owners of your house. Not happening!! Superior companies such as ADT do 1 or 2 year agreements and when you want to quit they actually listen to you and let you quit. Never again you sorry excuse for an alarm company...in less than five years you'll be extinct. Have fun when Charter and ATT start selling their superior alarms and monitoring services. read more

If I could give them no stars I would. Worst customer service ever, rude people, all they care about is getting your money trust me take it elsewhere. When I called them to go pick up their stuff after having enough of them. they left holes everywhere, when I asked the tech if he could leave the door sensors and billed me for them, so I wouldn't have big holes in the door jams. He called the supervisor and asked him the guy said no take them anyways. The way they take them out is by drilling a screw in the center of the sensors which damages the sensor and can't be used again. So yea that's the kind of stuff this people will do. If I had time to explain all the other stuff I would, STAY AWAY from this crappy company. AVOiD them. and save your self a bad time. One more thing they owed me money for overpaying and I haven't seeing anything till this day. read more

Worst customer service ever. They never return phone calls Never seem to know anything Never have answers to anything Do Not seem to care. Very expensive read more

DECEITFUL and dishonest company that should be avoided. Before the angry, profanity-filled installer put the system in our home, I told him we would probably be moving in a few years. He explained that we could simply call the office to stop our monthly monitoring charge, and that no one would be expected to pay monthly fees for a home they don't live in. We sold our house years later, called the office, and they said we could NOT get out of out contract and that the total remaining balance was due. The balance was $3100.00. The office worker said they would take us to court to sue us for the balance. In our new home we purchased a large gun safe and bolted it to the floor. read more

I don't even have a landline phone, we haven't used our alarm in years. EVERYTIME I call and try to terminate service they say I'm in a contract. It just automatically renews. Someone please help me get rid of this ridiculous service read more

May 13, 2013 BEWARE OF KERN SECURITY!!!! After having their service since Feb 2010. My wife died on April 16th 2013. The home we lived in was just too large for one person (3200 square feet) and full of memories. I bought a smaller house in the Sacramento area. (where Kern Security does not service). I hand carried a copy of the death certificate and a cancellation letter in person to their office located 2701 Fruitvale Ave. When I tried cancelling their service I was informed that in order to cancel the service and I needed to pay them $770.32 to buy out the remainder of the contract of 5 years. My wife's death was an unforeseen event and I think that there should have some flexibility in their system to forgive the remainder of the contract. (BEWARE!!!!! 5 YEAR CONTRACT STANDARD WITH KERN SECURITY). In my opinion Kern Security is an uncaring and unethical company. read more

Be careful with what you sign. We thought we signed a 5 year contract and now that we want to cancel after 6 years we are told to read the fine print which says our contract was automatically renewed (without notice) for another 5 years. We talked to a representative and he told us there is nothing he can do. Also to cancel you must send a certified letter at least 90 days before the renewal date. Who can remember to do this after 5 years.? Ugh...What a scam. We are stuck with a security system that we don't want for another 4 years. Good costumers should not be treated like that. For that reason we would not recommend this company. read more

This company has done an awesome job staying on top of any tripped alarms, alarm maintenance issues (i.e. changing out batteries for the wireless part of the system), and always sending out decent and knowledgeable techs. Their tech Derrick took the time to reprogram the system to meet our changing needs and also spent all the time needed to answer all my technical and programming questions. Most techs that get sent to our house from other service companies are late (after giving you a 4 hour window for his or her arrival) then are in and out of your house as quickly as possible while never taking the time to answer your questions. I've even had a previous tech from Bright House leave before he fixed the problem saying that he'd have to come back another time to finish because the company had a new policy of being "on time," so he couldn't be late to his next appointment. How stupid is that? Anyway, we've had Kern Security for 7 years and have never had any problems with them which is why we continue to use them. read more

Kern security is the worst alarm company. Modern theft! They will sweet talk to you at first the make you sign fine print you can't read and understand ! Next thing you know your screwed into a 5 year lease after paying so much money for equipment that ends up you not owning! If u don't cancel 1 month before the lease ending it renews automatically and your screwed another 5 years. Beware they will suck the blood out of you!!!!!! read more

Our system did not work properly on the first time, and Kern Security charged us to get it working. However, when I communicated with management, they were able to waive the charges and were very helpful. The system works very well now. read more

Be weary of a long term auto renewing contract. When we purchased our home it came with a security system. Kern security contract was for 5 years auto renewal and to cancel it you must send notarized mail 90 days prior to canceling or you owe the term of the contract upon cancellation. Underhanded tactics in my opinion But a lot of the companies do this. They changed it to 1 or two years for our contract after I refused to sign otherwise. Needless to say I am glad I did. After several year of paying their service another company came around and offered an upgraded system as well as a second panel by our other main door. We signed up. Our panel that came with the house was locked by Kern Security. Ok not so bad they service it right? Well anyway they got wind that we were switching companies and sent a rep to us contract in hand rudely telling us they have us under contract and we are violating the contract and cannot get out of it without paying for about another years worth if fees. A bit pricey for services not to be rendered after years of having been their client. Well I accepted the challenge that we could not get out of the contract and sent them their certified letter of cancellation. I am paid in full and seldom if ever in the 6-8 years or so of service with them. I paid my last bill under the understanding they would come out and wanted to pick up some equipment that is "theirs". Well we did buy a second panel from them after the fiasco mentioned above because we told them we never had any free equipment from them and for the years of payments they never called us except when the alarm goes off. Often times not even then or possibly hours after it was triggered. By default they told us it had to go off 30-60 seconds before it even dials. We had them remove that feature setting it to instantly dial thinking of home invasion as a criminal might demand you turn it off quickly possibly at gun point or otherwise (just seemed line we should get security if we are paying for it) but that's a totally different complaint. The guy shows up and I was not there as my mom watches the kids for us at times. I told her they need to release the panel (factory or manufacturer defaults) and that the system is ours as it came with the house. Which fortunately they apparently did (bump up to two stars). The tech that was here called and talked to me and had obviously been sent to pick up "their" panel. I had a conversation with him explaining the system was ours and came with the house. Requested of him that he reset it to factory settings and he was on the phone where apparently he was told not to do this. I checked with my mother and she said he did nothing with the keypad which would be necessary to program the system. I was looking into getting the manuals and see what I might do to get the system back to defaults as mentioned above when we had another company working to take over the contract they told us it was locked by Kern Security or SSD and the manager we dealt with then also confirmed this to us. As one company I called considering to switch over to told us they would not be able to do anything for us until we are out of contract with Kern Security SSD company because "they had dealt with them before" and we're not allowed by their managers to work on a system under contract with that company. Because if our own personal experience this was very understandable because we too had an understanding of how difficult it is to get out of a contract with them. Good news is the new company I went with has a cancel any time policy at half the monthly fee for same type service. Take my advice and look to avoid an auto renewing long term contract. read more

I had some problems resetting the master code and programming new code. Initially SSD did not have the master code and was unable to connect remotely to reset the code, so they told me there would be a $125 charge to send out a tech to reset the code. After speaking with the manager they waived the fee and got the system reset quickly. This would be a 5 star but the tech was about an hour late and didn't notify me they were running late. In the end they made everything right and kept a long time customer satisfied. read more