I remember dealing with them. At the time, my parents were researching alarm companies too. Everyone I dealt with was courteous, friendly, and knowledgeable with the exception of Tammy. I do remember being totally turned off with their company after having to deal with Tammy. Thankfully, she's not a doctor because she would have a terrible bed-side manner. We have been with Frontpoint now for around four years and have had excellent service. My parents went with SimpliSafe and are also happy. Looks like we both made an excellent decision! read more

I've used Advanced Security's alarm and monitoring service for four years. I chose them because they are locally owned and operated and their monthly rates are low in comparison to other companies. The monitoring service is outsourced to a national call center, which handles monitoring for many different alarm companies. My initial installation for two door sensors and a motion sensor was very expensive; $850! I went ahead and paid this because I did not want to get sucked into an ADT contract or a bait and switch with "low introductory rates." Despite the high initial cost I've had great customer service anytime I've had questions or issues with the equipmemt. There is also no contract, and the monthly monitoring price has only increased once, from $25 to $30. My only complaint thus far is a delay in notification. Recently I came home carrying groceries and did not enter my code in time. I punched it in about 30 seconds after the siren was sounding but did not receive a call from the national monitoring center. I was concerned that my phone missed the call, so I telephones the call center myself and asked. The alarm agent informed me there is a two minute period they wait for a code to be entered before checking the list for responsible parties. This means that in the event of a good alarm (ie: an actual burglary), the suspect could have up to two minutes to work before the first call on the list is made. If nobody answers, the alarm service will notify law enforcement who will likely have a delayed response as well. In effect, five or ten minutes could easily go by before contact is made with law enforcement, by which time the burglar will likely be long gone. This will likely be the case with any alarm monitoring service, but one has to ask if its even worth it at that point. I'll pay $30 a month for this service, but nothing more. read more

I'd like to thank Manny and Jason and John the The Sales and install team from Advanced Security. They were very attentive and professional. Manny went through my options and steered me in the right direction. I feel much more secure now that I'm fully monitored. Thanks again Advanced Security. read more

I am so happy with the choice I made for my families safety. I am able to see my teen safely get inside each day after school. Since my purchase, I have been able to ward off several solicitors that are not welcome & probably only scouting out their next home invasion (we have had multiple neighborhood break ins by kicking in doors). Sales Manager is very sincere and professional. Keep the positive local work going in Bakersfield. read more

So this place really sucks now! Stay away from them, I've been with them for the longest time trying to help out a local company but they've sold their billing to some company that's equally bad. Their monitoring was never local anyway so you're better off getting ADT or other big companies not this mom&pop rundown security company managed by Tammy. But of course you don't have to take my word for it, you can always get the same bad service like me read more

I'm not sure how they are with Alarms but with Cameras I wouldn't use these people. I had 5 installed and 4 worked. They replaced the 5th one and it still didn't work. I had to keep calling and finding out what was going on with the last camera not working. The Tech was great at keeping me informed going into a month since having the cameras installed; but the owner was terrible. He got his money and didn't care to have my stuff fixed 100% since his guys been there enough. The owner and Tech came over and told to look at the 5th camera. Owner said it looked fine then said that's the quality I'm going to get for buying the type of camera I got even thou it doesn't look like the other 4 cameras installed. The Tech agreed with me on how bad the camera was. When you have the owner of the company telling you he's not a genius and can't figure out why the camera is bad; that's a sign. On top of that they put their foot through my ceiling and the owner had someone come over to patch my roof and they didn't a terrible job. If it wasn't for the Techs being professional I would have made a complaint with the BBB. read more

I have Total Connect for my house and I can access the cameras from my phone anytime/anywhere! This company is VERY professional! I thank Manny (the Sales Manager) and his team for doing a great job with the alarm system. I highly recommend if you are in need for a professional and family-like security team, then you need this company. read more

In calling to cancel my service (since I wasn't using it ever after 2 years) , I learn my contract auto renewed without a letter , email , or phone call . So it just renewed in September (I called in November to cancel it ) and it auto renewed for an entire year ! Which I responsible for payment in full . The owner of the company was nice enough hence why I give one star but he was unable to help me at all . I guess they sell the monitoring contracts to other companies so it's not that wholesome "help your local business" model I had initially believed in . A company that truly values your business sees that u haven't turned ur system on in over a year and they reach out and inquire as to why , how they might be able to help , and absolutely let you know about the renewal . I feel like a friendly reminder about the renewal is common decency , however this company lacks that as they sell their monitoring contracts and fail to disclose obvious things like YEARLY CONTRACTS THAT AUTO RENEWAL WITHOUT ANY NOTICE WHATSOEVER . Shame on you . read more

Their install service was pretty good and Manny was great. Their post install customer service really is terrible and the owner and receptionist were very rude, sarcastic and belittling. Wouldn't recommend them to anyone. read more

I would not recommend using this security company! I was with them for a while and had several problems along the way. I had several alarm signals and I never received a call from Advanced Security - What was I paying them for??? I did receive a call from Advanced Security about 3:00am one morning so they could tell me that I have a low battery signal - don't know what they expected me to do about it at 3:00am. My plans were to test & replace the battery the next day myself. They called the next day, said they wanted to make sure the security system was working properly, and they did come out. They replaced the battery without authorization and sent me a bill for the battery and service call. Now Advanced Security has sent my account to collections. Their bill went from $300.00 to over $600.00 in less than a month. They failed to post my last payment and have apparently made up some kind of BS fees to come up with this astronomical figure. I would owe them approximately $200.00 if I chose to pay them for their unauthorized battery replacement. I think they need to put that battery where the sun does not shine!!!! read more

I would not recommend using this security company! I have a had a problem for a while that they did not help to resolve the issue. The lady that answer's the phone is to busy with another conversation she is having in the office to listen to problem. They don't tell the truth when the issue is readdressed. read more

If I could give 0 stars, I would. If you are shopping for an alarm company, I would like to warn you not to deal with Advanced Security. Everyone I have interacted with is friendly and lives up to their reputation of being local and neighborly. However, the office customer service is awful, in particular Tammy. I called their business phone today which was answered. I would assume if you are answering a business phone, you would be available to answer business-related questions. When I asked how to cancel my account and if I would get a refund on any overages on my account, I was told "No, you will not." Then, she hung up on me. This is not the first time I have heard of Tammy's poor customer service, I just hadn't dealt with it until now. I have made previous recommendations for this security company, including my uncle who actually signed on with them. My parents had contemplated using them because of my recommendation, but in dealing with the specifics of obtaining the alarm system Tammy made a very bad impression and they ended up using a different company. I don't believe that the customer is always right, but I do believe that hanging up on someone when you are answering a business phone is not appropriate. Please save yourself the hassle and choose someone else. read more