As a current customer I have to say Vivint has very poor management. Went in circles with 2 different individuals. I had a scheduled appointment with a certain technician to come out to my home to relocate 1 camera and add a few other new devices. For some reason our assigned technician was re assigned to a different installation. The issue is , this technician came out to my home and knew exactly where I wanted new equipment and all wire ran through the attic. I've had bad experiences with prior techs to the point I had to help them run wire through attic. This is specifically why he was requested and assigned originally. So I lost a days of work due to I wanted to be home for install and now we had to cancel. So now I'm even more delayed on getting my new equipment. Scheduling needs to get it together. When someone is requesting a tech. It's for a reason. Every customer has different needs and expect certain outcomes that not all techs can perform. If I could give negative 5 stars I would. read more

We've had Vivint for 4 years. Cameras, motion sensors, panels, phone apps all the things. Motion sensors need constant battery replacing, and they fall off the walls. The panel is slow and often disconnects to the internet. The phone app is pretty cool but slow. I called Vivint so they could just send a tech to fix everything at once and they told me they would send someone out for $99. I've had different security services before so compared to past experiences I really feel like I got a bad deal. read more

Vivint charged me for services I was not receiving while "waiting" for months for them to close my account. We moved and did not choose to use Vivint again. I contacted the business and closed my account. It took 3 months to close the account and they continued to charge me while I waited. They issued a "credit" to my account for those months and now I cannot access the funds they took from me. NEVER USE VIVINT. read more

Worst experience I've had my system has had problems since I purchased it 8/2020. I was not told the truth on the quality of the video, have had to call numerous times to try and fix it, we also had an upgrade which was even a bigger mess. I would not recommend this company unless you get everything in writing b4 you sign anything sales people make promises and do not follow through with anything read more

This system was in the house that I moved into. It would not stop beeping. Vivint customer care was only concerned with selling me a security package. I called three times and received zero help with the constant beeping. I probably would've purchased a package had they had been just as eager to help me stop the beeping. In the end I had to rip the panel off the. Thanks for nothing Vivint. read more

Still terrible customer service-my last review initiated them responding to the review asking me to send an email... I have now TWICE with zero response. read more

Salesman completely took advantage of 87 yr old man by: 1. Giving the idea that he was with ADT to gain access into home. 2. Manipulating and wearing him down over long period (2 hours) 3. Ask for the 87 yr olds phone to "help" see his equipment. 4. While looking at phone- copied financial/payment information. 5. When 87 yr old realized he wasn't wit ADT - the Vivint salesman manipulated him into giving him 25 cash for him to leave! DO NOT EVER let anyone from this company near you. read more

DO NOT BELIEVE THEIR REFERRAL CREDIT POLICY I was referred by a family member and was told by the person who took my order that both myself and the person who referred me would receive a $200 credit. I was given a link to provide to the referrer so that I could obtain a referral number. We did so. I was told to give the number to the installer. The installer said he could not Take the number and gave us the "Acct mgmt number," Long story short: I tried several times to obtain the "referral credit" and was told by all that they cannot accept the referral. I am now waiting to see what else they lied about, but I can see from these reviews the company does not stand by their word. RIPOFF!!!! THEY ARE TRYING TO GET THEIR CUSTOMERS TO DO THEIR SALES BY PROMISING BOGUS CREDITS read more

Customer since April 2016 Purchased new monitors March 2021 connection problems began but with wifi extensions all seended to work. Purchased new equipment for two accounts Wed, June 25, 2024. Given install Date: Fri, June 28, 2024 No show/ No calls to reschedule from company. Called to reschedule earliest appt, Mon, July 8, 2024, was sent a 3rd party student tech, nice and tried everything he could for ten (10hrs), but had no limited knowledge of wifi extenders already placed by vivint, and zero knowledge on hardworking internet router to monitor as new equipment is 5G (shorter wave connection) Devices/Cameras stayed on long enough for him to drive off and new cameras dropped offline one by one, and internet connection to monitor was poor to nothing. Made another appt July 15, 24, two (2) 3rd party techs came 7 hrs later same thing happened. Made another appt July 18, 2024 An actual seasoned well knowledged Tech, Abraham Rodriquez was sent for 2nd acct, but not 1st acct both needed to be back online but having only one work order, he was Amazing, he found the system was reprogrammed, needed two firmware updates, checked all device sensors and we were up and running within 1.45 hrs as the reprogramming and firmware updates and reinviting users took time. Note to customers: Any technician other than a local technician shows up for a scheduled appt without a Vivint vehicle be warned, they are a 3rd party installer or a student tech, send them packing if you have any complicated issues. Local Techs are knowledgeable, trained, well-mannered, have a well stocked company vehicle with proper connection equipment and receive technician hourly rates, while 3rd party techs will stay until the last dog dies because they get paid per job, no compensation for driving their own vehicles, gas, mileage etc. I am giving Vivint Company one more attempt to send one of their local techs out as requested to get our other account fully functioning, if they do not, all systems will be cancelled and we move to a local company. The ones who bought out this company, have so many procedures in place away from the brick and mortar here locally, quick dependable customer service is a thing of the past. read more

I made my appointment to install Vivint equipments from 0800 to 1200. They changed my appointment from 1200 to 1600 which they did not informed me. When I called and told the customer service to confirm my appointment, he never said the time. I told him several time my time frame is 0800 to 1200 and he said yes. I swear that I made it very clear that I want my appointment to be 0800 to 1200. All I am saying make sure you have them to repeat the time frame of your appointment. read more

DO NOT GO THROUGH VIVINT YOU WILL REGRET IT My equipment has never worked I've been through hell and back with customer service. Do not get locked in with them. read more

I almost never yelp my bad experience, I try to give everyone a second & third chance. But Vivint has exceeded all my patience. We have 5 accounts with them and they are great at selling and setting you up but if it goes further than that, you are on your own. And when you call for help you are on the phone for more than 2 hours ( and I am not exaggerating) and after that 2 hours your issue will still not be resolved nor will you have a answer how to fix it. Today I have been on the phone for more than 2 hours and no results and then told she would call me back and no phone call back. I tried calling again and no answer and again going through pushing 1 for this, 2 for that and never getting a real person again!!!!!!!!!!! I am so over Vivint!!! We will be going to all ring cameras!!!! Vivint has the WORST customer service unless your are buying!!!! Again, I almost never give a bad review but I am over it!!!!!!!! I sent them a message about my complaint & need over a hour ago and they asked for my password and then said thank you on the chat and crickets now!!!!!!!! Buy Ring or Nest alarms & cameras!!!! You can get customer service and everything fixed in 30 minutes! Vivint doesn't care if you get fixed, they got or are getting their money!!!!! This experience with them is not just today. This has been going on since Covid began and that was their excuse but now they have no excuses except, their sorry, don't care bad customer service. Over Vivint! read more

Vivint - Security Systems Near Me - Bakersfield, California

Stay away from this company. They no longer want to service protection services according to their own employees Their number one priority is solar services since they need to cut services or go broke. Third time I have had problems with them since my husband's passing 4 months ago. Do not use this company. Presently seeking new company. read more

What a cluster "F" this was. Your tech came in and we stated to talk about what needs to be done. He told me that the camera that he was to install was not compatible to the panel that I have, and it would cost over $500 for a new panel. Then he told me that all the sensors that I would need (5) would cost me over $250. I was told by Badge # 219043 that all this would cost $100. As a service rep, Badge # 219043 should know what system I have, and he should have known that to cost was going to be. I do not like to be lied too and I fell that he was being dishonest. Your company is trying to rip people off and I do not appreciate it. read more

If I could give them Zero stars I would. Vivint is a predator towards the elderly. My 82 year old grandma got the shock of her life when she went to the bank and realized that $3000 was gone from her account. Last week on Wednesday they came and installed new cameras and a new doorbell, not once was it disclosed to my grandmother that she would have to pay $3000 nor that they would be running a credit line. All that was disclosed to her was that $40 would be added to her already existing bill with them. Customer service was horrible and they kept transferring her to different departments on the phone. They then played this bogus story about how her credit line was denied (keep in mind that my grandma has a perfect credit score and has zero debt) and that's why they took the whole $3000 from her account. I am absolutely disgusted with this company. read more

I don't even have their service or product and never will. I had a sales rep come to my door and I wasn't interested and told him that. He couldn't take my polite, no thanks. He kept coming at me with all my neighborly info on theft and how I needed to get something to prevent it. And kept being rude. Wouldn't let me speak. Very rude and just condescending!!!! read more

Alarm System wasn't installed completely. Cameras do not save footage. Alarm doesn't work. Door sensors fell off. Guy that sold me the system quit responding once I told him it needed service. Customer service is awful. Vivent is in breach of their own sales contract and needs to remove their inoperable system and refund my money. read more

Worst decision I've ever made!! Company doesn't stand behind there work! And customer service is a complete joke!!! If you need a alarm system run away from this company!! RESPONSE to you're please call us!! No!!!!! You call me 1-661-333-3777 I'm tired of calling you people and getting put on hold for 45 min!!! To resolve nothing!!! No you're extorting 850.00 dollars from me to close out our relationship! A day earlier I was told it was 335.00!!! You guys are horrible!!!! read more

Vivint home security is priced to high and will not work with existing customers they're literally a joke! Don't waste your time or money on this security company!!!! read more

Horrible company, horrible products and horrible customer service. Please look else where. Cameras always go off line even when having 1GB internet. Just horrible stay away!!! read more

Vivint - Security Systems Near Me - Bakersfield, California

I've called Vivint twice to have new cameras installed at our new home & twice their technicians canceled my appointment stating that " I " cancelled. I waited and waited and wasted my time. One of their technicians was parked outside my driveway for awhile on the phone, when I went to go check to see if he was going to get off he was gone, next thing I know I received a text that " I " canceled I was livid!!! I had even taken a pic of him outside my window!!!! Do not use this company!!!! read more

Dissatisfied with the service! Cameras suck at detecting, recording and always go offline! I called to cancel and was told that I couldn't because I was on a contract for 5 years! Lies after lies after lies with this company! They are so quick to send you messages for referrals but hell no! I will not refer anyone! So disgusted with this company!!!!! read more

I had services for over eight years. No benefit for being a loyal customer. They updated their system, so none of the sensors or cameras were compatible - so they can force you to purchase new equipment and trap you into a new contract. I have also had several issues with them over the years. The tech that installed my security system - set it up to where the if the motion detector was triggered - it would not activate the cameras or notify anyone. I came home to my house burglarized and found out that the alarm had gone off for 5 HOURS. The customer service rep said it was an error made on their end at the time of the install. I tried to get my system updated, so it would work again - but they couldn't get out for almost a month! So I'm just paying for equipment that doesn't work, because they are too busy installing NEW customer's equipment. read more

Terrible customer service! System is not working correctly, and it took hours and hours of conversations, before they refunded money they took from our account. Do not do business with this company!! Such a joke. read more

We have had our cameras only about a month and half and already 2 cameras don't work. We had scheduled an appointment for a technician on a Thursday from 8:00-12:00 and around 1pm I called and asked the status of the technician and they said he canceled. So after a waste of a day waiting and talking to customer service, they scheduled us for last Sunday from 6:00-8:00am. So when Sunday rolled around I called at 9:00am and it was the same, but now the lady tells me "technicians don't work on Sunday". So why did they schedule me for Sunday !? So now this week I have called 3 times and each time it's the same thing, "we will forward you as a priority". So guess what, they scheduled us again for Sunday... Since they don't want to help us, I am going to file a complaint with the better business bureaus (BBB) and am going to request they come take their equipment back. Word of advice to anyone who is signing up with Vivint: they will make you get SAME DAY installation because they have a policy where you have 72hrs to cancel your service so they want to make sure they start that timer as soon as possible. read more

I love the cameras. Super conviennent. The techs were helpful and in and out pretty quick.

I have had nothing but trouble with this company. My driveway camera has stopped working 4 times already they finally came out and replaced it. And a week later it is our again. I'm so over them I need them to come pick up the equipment and we'll somewhere else. I can't even speak to someone that is not over seas. Grrrrrr! read more

-1,000,000,000. This company is the most crooked, fake customer abusing stealing money and lying directly to your face as a customer business I've ever dealt with, when your people come out to the house and they try to sell you the system and then they lie to you to get you to supposedly by or finance their system and then a few months later money comes missing out of your bank account. over $400. For a down payment, that nobody ever mentioned, and then you try to contact their customer service in Utah, which is a bigger fucking joke than the kids that came to my house to sell this crap to me do not, and I mean do not ever ever ever ever ever ever ever ever ever ever ever ever ever use this company!!! Lies , stealing of money and then total disregard for customer support and problems. I regret the day I let them near my home and my daughters and I'm gonna tell everybody in Bakersfield. Just what a crappy company Vivint is the worst. read more

Vivint has the worst customer service. Every time I call or text it's the same thing over and over, let us check this let us check that but in order for someone to physically to come out you have to pay 100.00 each time. We had adt sensors them came to us pretty much begging us to switch, we agreed as long as we got to keep our sensors they agreed and know they won't come out to fix they systems or check the sensors. Ive called them numerous times and had to be on long calls or texts, it's ridiculous. the cameras and hub system is a rip off. They are the WORST COMPANY EVER!!!!!!!! Don't waste your time or money!!!! read more