Great customer service every time we've come here for new phones or account questions.

*Avoid this store* This store is NOT a Verizon store. We were sold "5G internet." that never worked then given extenders to make the network better. 900 dollars taken out of our account of our account. None of the credits were ever put back into my account. Since this is a Victra store and not Verizon they don't want to help us fix the problem they created. The "Managers" in this store are non-existent. Jason, Iliana, and Robert the managers will not call you back or answer emails. please keep an eye on your accounts they will add charges for no reason. 4 months later and these issues have not been resolved. read more

These Verizon stores need to hire additional help. It's frustrating that you have to wait so long to get anything done. They claim to make appts but that's a lie. They don't. It makes you want to avoid these stores. read more

I went to the Verizon Callaway store to buy a phone on 25 April 2023 and came back the next day as I had questions and help with my new phone. During this time I dealt with employees Katie, Eliana, and Jennifer. They all were very nice, patient, and respectful towards me. I'm old and not great with the new phones, but they took the time and got me through what I needed to feel confident using my new phone. I greatly appreciate all three of them treating me as a valued customer and providing a positive relaxed atmosphere for me as a customer. They welcomed me back if I needed help with my phone. I greatly appreciate it! read more

We have always had great service at this location and the main reason is Bernardo. He goes above and beyond. He is professional, patient, and you never feel like you are being rushed. We will continue coming here as long as Bernardo is here. read more

I was Black Friday shopping for my wife and daughter but I could not find the phones in the color and memory sizes They wanted, I called the Verizon Authorized in Rosedale and they had them, Ricardo did a great job helping me with my upgrades and it was smooth and he really knew what he was doing, thank you Ricardo keep up the great work and I will be recommending you to all my friends and family!! read more

Verizon - Mobile Phones Near Me - Bakersfield, California

This is a great store. Lauren helped us and she was very knowledgeable and thorough. She explained everything and we understood all costs. She took the time to answer all our questions and provide solutions. If you're even thinking about a new phone go to this business for best prices and great staff! read more

The tale of how one person's lie/mistake screwed us out of a $400 savings Once upon a sunny Black Friday... Verizon announced their deal "Buy an iPhone X for either $20 a month or $500 up front" so naturally we tried to jump on it. Around 9:30-10 in the morning on BF we head down to Victra to see if they are running the same deal since they are a Verizon retailer. They were but were out of iPhone Xs by that point. However we were told that they'd be getting more in later that day and they'd call us when they arrive. We made sure we would get that call because at that point we had found two other retailers that still had the iPhone X in store. The sales associate making this guarantee, Fabian, assured us there would be no problems and he'd call us himself. Later that day Fabian did call us but he said that UPS was delayed and the phones would not arrive before the end of the day. He told us not to worry though because he worked it out with his Verizon rep that they would honor the deal the second the phones arrived since Victra told us not to go to a different retailer. By this point the phones were gone around town and they weren't even on the Verizon website anymore. So we believing Fabian's tale was all we were left with. Fabian told us he would call us on Monday the second the iPhones arrived from UPS. Here comes the twist in the story, the super shocking part no one is expecting.... Fabian never called. Around 6:30 pm on Monday night my husband gives them a call. Fabian isn't even working that day. He had no way of contacting us the second the phones arrived since he was off work! Whoever my husband talked to said they had plenty of iPhone X's in store and to come on down. Once he got there no one seemed to know why Fabian would make such an outlandish promise to honor a deal or who he talked to from Verizon getting permission for such a thing. My husband kept getting told "Verizon canceled the promo" as if that was an explanation. None of salespeople seemed to think it was a big deal because "Verizon canceled the promo" was a valid reason for them. Now I get that, you can't make something happen out of nothing. But you also can't use that as an excuse when someone who works there guaranteed us a certain price knowing the promo ended. If someone in the Victra store was able to guarantee it why was everyone else so easily able to ignore the issue? My husband let the staff there on Monday know what Fabian had told us and the collective response was "oh well, sorry". On BF we would have happily gone to one of the other stores that had the phone but our trust in Victra and it's employee led us to believe that we would get the service promised to us. There is no happy ending to this story. It doesn't end with them figuring out a way to do the right thing and honor the deal or even a phone call from Fabian apologizing for his mistake. It ends with us going down to Best Buy and buying the phone from them for $400 more. read more

Came in to upgrade my phone a few days ago and i was blown away by how friendly the crew was. All 3 of the gentlemen there were very polite, helpful, and knowledgeable. They assured me how they'd take care of anything i needed to get taken care of that day. The process was very fast and i left the store with a brand new iphone and a smile on my face. Definitely recommend this verizon to anyone in the area. read more

I don't recommend coming to this place. i have bought 2 things from them now and both times they have failed to tell me that the products that i got on sale would be given to me at that price with credits each month. Also you only have 14 days to return an item from here vs verizon which is 30 days. The credits that i am supposed to get each month haven't been consistent so i have had to call verizon quite a few times. which is a huge hassle these days as you wait on hold forever. i will now only be buying my products from verizon or the Apple store. read more

Always walk out of this location super happy. Raul is fantastic, and made sure we had everything we needed to get Mom's old phone upgraded to exactly what she needed. No upselling, no hassle, no lingering questions after we left. read more

I am so upset that I went to this place! Please don't waste your time with these inexperienced people. I originally went in there because I switched to Verizon and my phone was not working after the tranafer. Over 4 HOURS later trying to work the NEW SIM on my phone and their "system went down" and they sent us home and advised us they would call us. Closing time came and we never heard from them... they NEVER called me back. They had also offered me a WIFI jet pack and I was interested and they had a "special". Since their system crashed I figured they didn't add anything, boy was I wrong. My bill came out 3x higher! Because they added an extra line and the jetpack!! They have no experience whatsoever!!!! I will NEVER BE GOING BACK. HORRIBLE EXPERIENCE!!!!!! read more

One customer representative. There needs to be more then one waited there for 20 minutes she should have asked what do you guys need paying a bill dosent take that long at all. Learn to schedule more people read more

My husband and I came into the store to upgrade his phone and the process was nicely smooth. Great customer service by Ricardo. Thank you.

My boyfriend and I love this store! Thru are always willing and able to assist us in whatever our requests are. Thanks to the excellent customer service at the Rosedale store. I would totally reccomend the Rosedale store to anyone! read more

The service was horrendous ! DO NOT GO TO THIS STORE!!! I went on a Saturday mid-morning and there were only TWO service reps available to help. They were helping other customers and didn't even acknowledge other customers waiting for service. One person eventually left. After a 45 minute wait, I finally got to the counter the guy was rude to me that I was irritated about waiting ! At one point, the two service reps didn't realize that I caught them out of the corner of my eye laughing at me because I was frustrated with the service and what they were unable to help me with. They were young, arrogant and RUDE! I will never go back to the location. read more

I went in I love how friendly the stuff was they know their stuff I let all my friends and family to go to verzion

I came into this store I was having a bad day and Logan C. Helped me out with my phone lines I had to make a couple changes to my lines a little complicated but he handled it 100% I was supper happy he made my day he had solutions for everything his service was outstanding. I would recommend him to everyone. He is a Real MVP he will take care of you . read more

we came in with a lot of issues we needed to fix, cristian and logan were so patient after a couple hours of this we were able to walk out with everything we wanted and needed, they are so friends and we had an amazing experience here!!! best people ever!!! read more