We went in today after an annoying phone call with Verizon. We should've just came in in the first…read moreplace. Daniel was beyond friendly and knowledgeable. He took care of our problem. He had to call costumer service himself but he did. We appreciate someone who knows what he's doing and is locked in and does it with such a great attitude!

Extremely Disappointed with the Service I rarely leave…read morenegative reviews, but my recent visit I came in expecting help with a simple issue, picking up a new phone and happy instead left feeling ignored, disrespected, and completely dissatisfied. the wait time was ridiculous -- I stood around for nearly 15 minutes while employees chatted among themselves, barely acknowledging the customers in the store. When I was finally helped, the representative seemed uninterested and rushed, offering vague answers and acting like my questions were an inconvenience. To make matters worse, they gave me incorrect information about my account When I tried to get clarification, I was met with more confusion and zero accountability. No one took the time to actually listen or resolve the issue properly. I've been a Verizon customer for years, but this experience seriously made me question that loyalty. I hope this was an isolated incident, but based on the attitude in that store, I'm not confident it is. Do better, Verizon.

I stopped by to update the phone number on one of my devices because the old one wasn't working…read moreanymore. The staff was quick to assist me and resolved the issue. I'm really glad they were so helpful!

The store was severely understaffed, which resulted in me waiting over an hour just to get a screen…read morereplacement. There were not enough employees available to assist customers, and the wait time was extremely frustrating. I understand that stores can get busy, but waiting over an hour for a relatively simple service is unacceptable. Hopefully, there can be some sort of improvement to rotating customers through simple and more complex needs.

Horrible customer service. This store never answers the phone so you get transferred to a corporate…read morenumber who can't help. Then the employees are rude while 1 works and 2 sit and do nothing. Store currently has no AC so it's too hot in there. Made an order on the weekend with an employee who said come back Monday. That employee isn't working the next few days and the other employees there just telling us to wait for a call. No one can figure anything or have any answers. Drove 45 mins to be told only half the order came in and we have to come back later... even though we got a call our order was in. (Wife believes they sold our order phones to others) Already starting this whole new account on a bad taste in my mouth. Do better Verizon.

I was not dealt honestly in this store. I wanted to change my plan to include international…read morecalling and was told it was $20 per phone more. The international calling worked great but my bill was $150 higher than before. I used the call center and learned that I was not told the truth. If you need any information about, or changes to your plan, do not use a Verizon store. Use the call center.

Took my Mac book Pro in to get a new battery, well things didn't go as planned somehow when they…read morewere installing the new battery, my mother board got a short, I was not happy to hear that when I went to pick it up, but the gentleman was so sorry and they had already ordered a new board, they took full responsibility for the issue. The new board came in 2 days later they installed it and had me do everything on my Mac to make sure I had no issues, they charged me $145 for my battery replacement. Told me if I had any issues to please bring it back in and they would take care of it. This was not the closest place to my home but I called the place on Callaway and Rosedale and the guy who answered the phone was cocky and rude. I am glad I came here even though it took longer and we had a minor setback. They are honest reliable and respectful.

This visit started with a Red Flag...When I walked in, he walked to the back ,I waited aboutb2…read moreminutes before he came back out, but seemed nice enough, Just didn't seem like he wanted to deal with me or my business, I was asking him questions and never got a real answer to whether he would help me, but took my number like he was going to contact me back, 2 walk-ins and 3 phone calls later and no viable response from this guy. No worries ill take my business somewhere else my problem is, he's the closest to my house, That's why I wanted to use this shop, I guess $700 for a screen replacement is nothing to him..No picture here, not taking pictures of a business who doent seem to want to be in business.... Moving On....

He was very helpful and explained everything thoroughly & worked pretty quick was in and out of…read morethere left very happy

Margarita helped me transfer my phone bc my wife switched over I loved her service really…read moreprofessional

Thanks so much to Christian for helping my nervous girl get a new phone and transferring all her…read moredata. You rock. I'm with Verizon and are stuck with my service because I live up in the mtns. But if I ever move and don't require Verizon cell service (only a Verizon tower in my town) I'm switching to T-Mobile. There customer service can't be beat. The wait is never bad if you go in at the right time. Good job Christian and T-Mobile.

I had a very disappointing experience at this T-Mobile location. The employees were extremely rude…read moreand unprofessional, and I did not feel that I was treated with the respect or courtesy a customer should receive.

I just had the best experience this afternoon at the Bakersfield California Avenue location of…read moreUBreakiFix by Asurion! For some reason, my carrier was trying to get me to replace my iPhone13. I just had some scratches on the screen so All I wanted was a new screen. I stopped in the store on a whim to see if someone could advise me. Wyatt, the manager, and John were both so helpful! They went beyond the extra mile. Wyatt had me call the helpline while I was sitting in the store. The rep was unable to hear me very well, so Wyatt spoke to him on my behalf. Wyatt really got the ball rolling and the rep reopened claim for a new screen. Voila!! John had the new screen put on in Only 15 minutes!!! I am beyond impressed. The helpful service I received! I highly recommend this California Avenue location of uBreakiFix by Asurion!

Quick, easy battery replacement! Ian came to my home and replaced my battery in his uBreakiFix van;…read morethe process took all of 20 minutes. Super convenient for busy people! I am one happy customer! A++

These folks are the best. Took my son to see them yesterday. We were able to walk right in and…read moreget help. My son's Samsung was "frozen" and we thought we might be forced to buy a new phone. They fixed his problem in minutes and we were out of there with no charge.

Caused me problems and wasted time to swap out SIM card from former Metro by T-Mobile iPhone to…read moreMOTO G7 Plus---I never did get phone service activated, but was charged $20 by store operator for his incompetence. If you seek frustration, by all means, GO TO THIS STORE.