ALMA shouldn't be working in costumer service!!!! So many bad reviews mentioning her and she is still there?! I'm very disappointed by the way my almost 70-year-old mother was treated by Alma. The first time my mom visited the store to purchase a new phone, Alma was wonderful, friendly, helpful, joking around, and providing excellent customer service. My mom even came home telling us how nice she had been. The very next day, my mom returned because she decided to exchange the phone for a different model. From that point on, Alma's attitude completely changed. She made my mom wait while helping customers who had arrived after her. When she finally brought out the replacement phone, my mom wanted to open the box to make sure it was the correct one. Alma told her not to open it there and to do it at home instead. My mom politely explained that she wanted to verify what she was taking before leaving the store. Alma responded with an irritated "okay, whatever," walked away, and left my mom to finish on her own. Today was my mom's third visit. She returned to complete her trade-in, but the old phone had not yet been erased. Alma asked if it had been reset, and when my mom said no, Alma told her it had to be empty first. My mom, who is not very comfortable with technology, politely asked if Alma could help her. Alma refused, saying she had to do it herself. She briefly tapped a few buttons on the phone, handed it back, and told my mom to just follow the on-screen instructions. My mom tried but couldn't figure it out, so she asked again for help. Alma refused a second time and told her to ask one of her kids instead. At that point, my mom became frustrated and told my uncle, who was with her, "Let's just come back another day with someone else who's nicer and willing to help." Alma sarcastically responded, "Byyyyye." My uncle replied, "It's your job. You should help us." Alma continued saying things like, "Bye. Just leave already. Bye. Bye." I understand that it was ultimately my mom's responsibility to erase the phone before trading it in. That isn't the issue. The issue is how an older customer was spoken to and treated. There was absolutely no reason to be rude, dismissive, or sarcastic. It's disappointing that someone who was so friendly while making a sale became so unwilling to provide basic customer service afterward. My mom left the store very upset, and that is unacceptable. I hope management addresses this, because no customer, especially an elderly one, should be treated this way. read more

I stopped by the AT&T store on Mall View this evening and had a really disappointing experience. I had already spoken with a manager beforehand who assured me that I did not need a screen protector, but when I came in, Karina kept insisting otherwise. She was not just pushy, her tone felt rude and condescending, and instead of being helpful, she made me feel uncomfortable and unwelcome. By the time I left, it felt like she was talking down to me rather than trying to assist. I usually expect better service when I walk into an AT&T store, but unfortunately this visit left a really bad impression. I honestly wish I could give this review 0 stars because of how poor the experience was. read more

My wife came in for a new phone and was helped by a lady who ended up messing up her phone's icloud sync and then didn't know how to fix it. Instead of offering a proper solution, she fumbled around with terrible ideas that would result in the loss of her contacts, messages, etc. After noticing how something was wrong after she messed with the phone, she denied she did anything. What's worse is that at the end she laughed it off like it was no big deal. My wife ended up having to go to the Apple store and they immediately identified what she did wrong and fixed it immediately. Be careful with trusting your phone with the representatives here. read more

I was promised a 225 mbps but only reach about 9-60 mbps while my Xbox is connected via cable. I only have 3 tvs and 4 cellphones connected. Where is the rest of the mbps. I can't even load a 3Gb game under 4-5 hours. Wtf. Don't pay more for shit y service. Pay less for the same service. I live in the 93306 Bakersfield area. F ATT. read more

I entered the establishment and entered my information to obtain help with a phone line that went dead. As I waited, multiples people would not sign in and wait their turn. One employee had up to three customers at a time. At no time did she tell them to sign in, she just tried to help all of them. When I spoke up, the manager intervened and basically told me not to complain. She then proceeded to scold me as though I was her child. I don't appreciate being patronized. This service was worse then Spectrum, who I changed service from to AT&T. Human Resources should evaluate who they hire. I would fire Emely in a heart beat if I witnessed her attitude in my employment. Do better. read more

Went in for a phone upgrade but I was turned away for a chipped screen. Took the phone for a screen replacement. Wasn't a chipped screen at all. The guy at the repair shop gently scraped the phone and it was fine. Att sent me away for essentially having a booger on my screen. read more

My grandma has had AT&T for over 10 years now. Everyone in this location is rude & unhelpful. They just want to rush you to get out if you have questions but if you're buying something they want you to spend all the money you can lmao. My grandma lost her phone and had to go get a new one. They knew there was a fee to cancel ur phone early and still convinced my grandma to do it so she had to pay extra money, another worker even told us that we should have waited... as if they didn't convince my grandma to do it. But they take advantage of old people!!!!!!! Do not let ur elder family members go by themselves they will take advantage of you. The manager told us it was going to be 167$ a month for service & the phone so we went back to find out why so much and another worker told us it's only about 70ish dollars a month not 167. The guy told me "I'm not gonna argue with you" when I told him the manager told us it was 167.. like why would you argue with me? That's what YOUR MANAGER TOLD ME!!!!!!!! No one knows what they're doing not even the manager. Again. They will take advantage of you if you're old. read more

Karina helped us, she was very welcoming spoke Spanish and English, did not pressure our family to buy anything and answered all of our questions, we ended up getting the 16Promax, Thank You read more

I would like to commend Brandon Clavel who works at the Mall View ATT office in Bakersfield, CA. On Thursday, 2/24/22, he assisted my husband and I in purchasing a new phone, giving us information about the phone that might work best for us and be the best value for us. He spent a great deal of time and effort making sure the new phone worked well and paired perfectly with our other devices. We so appreciate his honesty and expertise, patience and determination to work through our questions about the new phone. His customer service is rare and we commend him to you, his employers. WS Winter read more

I went to AT& T yesterday to see about getting a tablet for my niece and also wanted to see about a phone case I saw online. I was helped by Emily. She was able to help me get the right tablet I was looking for. I asked about the case I saw online. She looked up the case. The case was only showing the discount for online order only and not in store. I told her thanks for checking. Emily then went out of her way to see if somehow the store could honor the AT& T online price. It took a few minutes but was able to get me the online price. Emily thank you for the great service and answering all my question. I really appreciate you taking the extra time helping me get the phone case. Side note: store was very clean! read more

Wendy tries to take advantage of senior citizens by selling them expensive things they're not asking for. I witnessed her trying to sell $400 item when they asked for a $20 item. It was so upsetting to hear her try and convince a customer that they do not know anything and she knows what they should have regardless of what they are asking for. The customer was so uncomfortable and looked stressed out. I can only imagine how many others she has taken advantage of. read more

I was told my activation fee would be waived, just got my bill and their is a $30 activation fee that Wasn't waived. I also declined the added $17 a month protection on the iPad because so was getting apple care but sales rep added the protection after I told him no. Lied to and was charged for things I declined. read more

Expensive accessories.!!!! They wanted TWENTY FIVE dollars for ONE screen cover. Absolutely stupid expensive. Try Amazon first. And they are not that customer friendly. Kinda suck..... read more

AT&T Store - Mobile Phones Near Me - Bakersfield, California

No sense of urgency. No prewarning that this process of transferring accounts would take an hour +. I've worked in various customer service jobs my entire life and one of the first things you're taught is to set time expectations and apologize. Alan did neither, except tell us it would be another 30 min after we sat waiting for 30 min and got up to ask how much longer it would be. My dad had to be present as the account holder and relies on medications nearly hourly to function, the situation could have been avoided if we were just told how long this process would take, basic customer service. Won't be going here again, no wonder it's so empty inside. read more

I have never had an enjoyable experience when purchasing, fixing, or replacing a phone. Whether it be wait time, staffing, or whatever. Today me and my husband were helped by the nicest, most speedy, helpful, and kind employee we could have ever encountered. I believe her name was Evelyn. She was amazing. That's about all I can say. Best experience ever. read more

My husband and I signed up for "unlimited plans" thinking this would be better, the promotion promised unlimited for data for only 45 a month. This is all lies. They had us pay off an 800+ dollar phone before we could set it up, then failed to mention that the plan was going to increase in price after a month; from 45 to 65. And they took away the only features worth using, the personal hotspot. Basically this company is made up of money grubbing crooks who won't take the time to teach you what your actually paying for, all they care about is that sweet cash, and if it leaves you broke, that's your bad. Should have switched to Verizon read more

J J is the guy to go to if you need help with your phone or service. From start to finish he knows what to do and asks the right questions. Solid dude to have as part of your team AT&T! read more

I dont know which is worse coming to this store or going to the DMV. This store takes forever to do anything. I think I have bought a car faster then the service here. I came in to exchange a wireless charger that they sold me on a different day. The sales women told me it would work with my phone and case. WRONG! Now I have to wait 20 minutes for an exchange. Mean while they have a sales person waiting by the door doing absolutely nothing. Dont come here if your expecting to get in and out. PS. Ofcourse they dont have what I needed in stock. read more

If I could give this store no stars I would, I already had spoken to someone about getting my WiFi started and as I arrived I had to wait over 40min, absolutely ridiculous, people have things to do and if getting it done and when to come in what's the point of doing that if you still have to wait this absurd amount of time. This is completely unprofessional and I will be letting everyone know how unsatisfactory and unprofessional this store is. read more

Had the worst experience with the management there , I got there for a curbside pick up and got there spoke to the manager Carlos told him I had made a order and instructed me to go inside to talk to a associate Emily . I went there with the expectation to go inside and just pay for my phone and walk out happy . I was completely wrong . Instead Emily said my online order wasn't compatible and she had to cancel it . She then proceeds to tell me that my plan is outdated and she has a better plan . I stop her right there and said I'm just trying to get my phone . And then she said if you let me explain I can tell you what benefits you from getting this plan . I let her offer me her option and tell her I don't want to change anything and just want to buy the phone . She then says we'll go ahead and order it online because it won't let us sell it here in the stores hat I had to pay a activations fee for the reason of getting a new phone . I tell her I shouldn't pay anything because I'm not activating a new phone and my phone is paid so there is no need for me to pay a fee.I walk out to talk to the people outside doing the curbside and ask who is in charge of the store and told him about the situation with Emily . I told him I had a email showing the price and that I only had to show my ID and card used . My phone had died to my son playing on it so then I ask for a charger or I can go to my car and charge it . They finally give me a charger . I turn on my phone show him the email and says that they have been having problem with "online order" I specify that I can order it again that I don't want anything extra just my phone and cases instead I got told to order online because I didn't want anything like that . So after going back and forth with Carlos I tell him I'll order it again in front of him and I do . He goes to the back to "look for my phone " which Emily had had our 5 minutes ago mind you and finally comes out after 15 minutes with another employee David who is the one who " got it to work" not only did I pay what I was supposed to pay but I left with a very bad experience from the staff and upper . There was another employee as well management that didn't help . So David's name showed up in my receipt and when they sent me the review email online it showed his name and not theres . I won't be going back and advice people not to either instead I will be driving farther to truxton for a much better experience. I called corporate and they didn't do or ask for anything either read more

AT&T Store - Mobile Phones Near Me - Bakersfield, California

Wendy's customer service was amazing, fast, and efficient. She definitely turned my idea around of this store. Thank you AT&T and Wendy.

This location needs to have a serious employee and service training makeover. Not impressed with employee chewing and popping gum, nail taping while serving customers. On our past visits the wait time were longer than an hour. ATT should put the money where the mouth is. "Just OK is not ok". This store is not OK in my book of retail service. read more

AT&T was quoted $170 for wireless service billed $199, was quoted $90 for Direct TV was billed $113 liars , all I get from AT&T is I'm sorry and that's from corporate read more

This store is not run efficiently. They have 1 person taking names when that person could be helping those waiting, There are better run branches in Bakersfield. read more

It's not the service representative's fault that their company is over priced, so I can't give this branch a bad review just because of that. So I'll judge their quality of service. This location is in an older complex but has an okay amount of parking. When you enter, someone will take down your info into an iPad where your name is entered onto a waiting list that shows on the TV screens. They now have a few tables with high stools so you can at least be comfortable while you wait anywhere from 30-60 mins to be helped. Don't expect to be bumped ahead in line even if your request is SUPER simple. read more

No help at all the lady manager insisted I went online to do it and when I asked for help to do it online she continued to Tell me I had to do it at home on wifi knowing there is wifi in AT&T she was useless should not be a manager seemed like she didn't want to work I was so confused and just wanted help and my phone has been off for 2 weeks now because AT&T has been lagging to help me out every person I talk to on the phone with it's a different story and it's very frustrating so I tried to switch lines and they ended up locking my phone and I can not turn it on anywhere else read more

Went to store to get information on international plans. Spent one hour wit associate. Have specific info on travel itinerary. Was given entirely wrong info. Costing me More. Went back today and talked to store manager . He agreed info wrong and associate uninformed but basically " too bad". Advice do not trust what they tell you. Staff Poorly trained and ill informed read more

I was in Bakersfield this weekend to visit my Aunt, she was due for a phone upgrade...I googled att's in the area I was in, and this was the closest one to me...I was a little skeptical in going in because of the reviews it has. Fortunately I was treated politely by Eddy he speaks Spanish so that greatly helped, he explained to my Aunt how her new phone worked, what and not what to do with it. Answered every question she had. I am very happy that I did not pay attention to the reviews. Thank you very much, I'll definitely be back! read more

If I could give this store a 0 star I would do it . This store is the worst customer service I have ever experienced in a sales driven cellular store the 15 years I've been with AT&T . They should close this store ASAP . read more

I went here to see what I could do about my phone being full of I-cloud and memory it is a I-phone 6 with little memory. Had a lady name Emely that was very help full she guided me through everything I need to do, which is going to take some time and maybe a new phone. Again I want to thank Emely for all her help as I would go back to her but have to leave tomorrow. read more

I was promised a new iPhone 7 plus for my birthday and we came to this store right before close yesterday evening. Sixto told us about the current promotions and passed us over to Agie who was going to help me pay off my old phone and upgrade to a new one. The only problem was that they did not have the Rose gold iPhone 7 plus that I wanted in the storage size that I needed, so he reached out to another store and said it should be there and ready to pick up by the time of my appointment the next day (3pm). Agie said he would not be there because he was not working but regardless, it would be there for us to pick up. 3pm the next day rolls around and we come for our appointment. The young lady helping us goes to check for the phone we are expecting in the back room. She comes out five or so minutes later and tells us they don't have the phone. That they employee who was supposed to pick it up 'called out' and that they could send someone to pick it up now but it would probably take around an hour. ...are you kidding me? I am not sure who was 'supposed to pick it up', but Agie already told us he would not be working that day. Was this her attempt to lie about the situation since no one had bothered to go and pick my phone up? Instead of dealing with all of this they could have done me the courtesy of calling me and letting me know it wasn't there. It was a waste of my gas and my time. I will NOT be coming back here. Agie and Sixto were great, but other than that, the customer service here is terrible. read more

Wendy did an amazing job helping me get the best deal for my watch. She even addressed an issue I was having months ago at a different store. 5 stars all across the board. read more

Honestly, this AT&T store is the worst in town. Not only is the staff rude, they ignore their responsibilities by leaving their stations and chitchat behind the counter. The staff does not follow protocol; the staff will do whatever is convenient for them and not the customer. The front door greeters are extremely condescending. read more

I needed a new phone ASAP. I had trouble getting information as to why I couldn't get one, from previous store locations. The employee at this location, Evelyn, explained to me why I was having trouble getting an upgrade and helped me find a solution. She was so professional, and had such great energy! I had a great experience at this location. I walked out with a new phone, plus more! read more

THEY NEVER ANDWER THERE PHONE!!! I called trying to set up An appt but they NEVERMIND answer. I'll walk in and see workers chit chatting with IPADS and just standing doing nothing. I'll look at the customers and they all look exhausted waiting! Horrible managing. The manager needs to be fired!! read more

David morales was very professional and informative on New products staff was friendly and the store was clean I've been with att&t for over 20years read more

I have been a customer of ATT for 10 years and never had a problem until I went to this store and made contact with a sales person named Augistin and his manager Maria R. They were rude and treated me with such disrespect I was shocked. I have made a complaint against this store and hopefully some changes will be made. read more

When we moved to Bakersfield, I thought I was going to do a "simple" transfer of AT&T services from our former residence in Torrance to Bakersfield. I found out the "hard" way that once an address is on an original transfer, it can not be reversed on a subsequent order. I have to admit I was very frustrated after the second technician sent out to install our service, also had the wrong address; ending in no connection at all. Kudos to the technician, Alex, who recommended I drop into the AT & T store closest to me. I was very skeptical, because I felt like it would be a Verizon store...where they do no customer service...just sales. HOWEVER...this is where the good stuff comes....I was first met by Fabian Capellino. I explained my "problem". He did admit that they could not change existing orders. However, Fabian consulted his manager, Carlos. Fabian thought outside of the box and offered a new service. Carlos definitely knows the ins and outs of the system. Long story short...I was able to maintain my service. I watched Carlos "work" his connections to make sure I had my service as promised. Moving is always hard...there are always obstacles. It really is nice to know that there are people out there who want to help. I know this was really too long for anyone to really read...I am known to "ramble". If you are going for the bottom line: Fabian & Carlos...AWSOME read more

They need an express lane so you can buy a SIM card or charger ......and leave. I've been 5th in line for 40 minutes

Store refuses to answer their phone. In a loop trying to get the clowns to do their job and answer for over nine minutes now!