Walked in and was told by the lady "I will be right with you" me and my fiance sat down and waited. She walked away for 20 minutes. While more customers walked in a different worker walked to the "sign in" sheet which we were not told of and started calling on different people. Instead of helping us out when we said we were here fist they ignored. The rude people I'm switching to version. read more

Pay close attention to your receipt before you leave! I stopped by this store after having my phone stolen. Steve N was kind enough to add on HomeTech Protection $25 and Protect Advantage $25 without my consent. This raised my bill $50 a month just to help meet his quota for the day. Not only did I get screwed by having my phone stolen, Steve N also screwed me by adding unwanted features to my plan! What a scam artist! I will be reporting this to corporate. read more

AT&T Store - Added without my knowledge or consent. - Mobile Phones Near Me - Bakersfield, California

I stopped by to pick up some chargers since I forgot mine at home and was short on time to get back to work. The staff here was fantastic, the service was speedy, and the place was tidy and well-kept. read more

Brenda, the store manager was very rude and extremely unfriendly when I went in to the store with a service issue. She was unable to help with my issue, which is fine, but the way I was treated from the moment she asked me to be seated was disappointing. She was so incredibly impolite and rude that I left the store very offended due to her terrible attitude. I would recommend any other AT&T store in town but this one. read more

All the employees have very rude behaviour and attitude. They don't flow in a good way.

My wife and I arrived at AT&T to change our phones from Verizon. We were met with courtesy and competence, especially Jay. The manager was very helpful, but with some complication problems(not Att) we had gunslinger Saul and Arie come to the rescue. Outstanding employees of AT&T. I will share the news, five stars. read more

Time is money and money is time. Especially during this unprecedented pandemic, we are cautious of where, when and how we spend our "waiting time." I was waiting outside this shop as people were being serviced for their electronic needs. I, like everyone else, placed my name on the board and waited outside to be safe. I needed to upgrade my phone, buy a matching tablet and pay off my other phones.. instead, they assisted the person who came after me. This is disappointing because I really needed to get a new phone and other stuff but waited in vain for them to help the person behind me. read more

I was on the phone with customer support for over 45 minutes trying to troubleshoot a problem, before I got so frustrated that I drove here to demand someone help me. I vehemently walked in expecting little alleviation, but then Saul met me with a smile and eagerness to assist. Within 5 minutes my problem was fixed, my day was better and my confidence in AT&T sky rocketed. I called my wife and told her the whole family needs to open lines at the Panama location!!! Ask for Saul when you get here; professional, patient & a pleasure to work with. read more

Wow, what a store! While helping us the sales guy just sat there on his phone texting. Had to go back because they didn't activate one of my sim cards. Everyone was on their phone. Crazy. Messed up my phones, had to go back twice and call customer service to resolve sim issue. Will never go to an authorized retail store again!!!!! read more

Handled my trade in incorrectly now I'm stuck with monthly payments on my new phone. Corporate and the stores don't communicate well at all. Been with At&T for 20 years I'm tired of them. read more

I walked in and one of the reps greeted Me. Im almost sure she was the one in charge at the moment. She was so Helpful setting up my watch. It wasn't immediately working, but she was super patient and got it done. I couldn't have done it on my own. I'm so thankful. I wish I got her name. read more

I've been upset w att for a while now cause I've had so many problems w cable and internet in the past. But today, i had a super nice gentleman named Cesar who was patient and helped me with a new iPhone and iPad. This review is really for him. And just his approachable kindness. I hope his manager appreciates him. Thank you Cesar for your great service. read more

You really have to watch these people. Came in to order a tablet for a specific need and felt like I didn't need the insurance. Told Alonzo (assistant manager) specifically that I didn't want the insurance. Checked my billing after my visit and found I was being charged for the insurance. My wife had to call the Co. on 3 different occasions before we could get it removed. read more

The staff at this location is awful. It's close to our house which is why we went to this location. When we walked in, the store was literally empty. There were no customers and 5 employees standing around screwing around. 3 of the 5 employees were cursing, flipping each other off and being completely unprofessional. We had the unfortunate luck to be stuck with Robert. He made the entire process way more complicated and miserable as possible. When we went into the store, we knew what phone, service, and wireless plan we wanted. At every step of the way, he acted rude and judgmental. He seemed to always have an explanation as to 1. Why we couldn't open a line 2. Why we couldn't use our phone 3. How they didn't have any SIM cards 4. How they didn't know if it would work. 5. Why we couldn't use a multi line plan. Robert is incompetent at working for AT&T. He clearly didn't know what he was doing and kept calling for assistance from other staff. In the end after a terribly tense miserable shopping experience, we got the phone, service and plan we asked for. But it took 10 times longer and an awful experience because of Robert. I won't be returning to this store again. While the store looks new and clean, the staff are terribly rude, incompetent, and disrespectful. It felt like walking into gang den. read more

Unprofessional work team, no assistance in-Store. Any form of Tech assistance was instructed to do at home to call ATT, Manager as well most unprofessional. read more

I was really impressed by Anna's service. She really helped us get the best deal and answered all of our questions with expertise in a most professional manner. I walked out of there with a new phone that was all set up for me to use. read more

I found my new favorite ATT Store! Ari gave exceptional customer support! She truly cares about people and looks to give the best service possible. Thank you Ari, you definitely made us feel welcome and left a big impression completely different than other customer service we have received. ATT management, please don't lose her!! read more

I came in to add a new line to my plan for my daughter, but my experience at this store was horrible. I was helped by Maria and she gave me attitude and made me feel like a burden throughout the whole process I was asking some simple questions about the fees and she continued to give me snarky comments throughout it all and ignored some questions I asked too. This visit was horrible. AT&T please teach your employees to do their job and treat customers with respect. read more

This store is the best! Got in and out quick and they helped me transfer all of my data. Domingo took care of me like family. I would recommend them to anyone. read more

Went to the store had problems with my iPhone had to go to Apple to get a new iPhone once I receive my phone Apple was no help with having me move all my information from my old phone to my new phone went to the AT&T store and spoke with the Domingo Gonzalez he was so helpful in restoring all my information in my phone he was also able to get me a new phone cover and to put my information on my u connect phone in my car. I would highly recommend him for any services in the future. read more

AT&T Store - Mobile Phones Near Me - Bakersfield, California

Had an amazing customer service, employees in the store are really nice and very helpful. Answer all my questions and concerns and help me with my bill read more

When we went to the story a man walked up to us by the name of Jesus Robles and he was very helpful and kind. He was very respect and helped out with switching from a different phone company to AT&T. The store was very clean and nice. Overall a very nice experience read more

Great service.... I was helped by Domingo the manager. He was knowledgeable, kind and quick to solve my needs. The other representatives were polite and greeted me at the door. I would highly recommend this spot for fast and great service. Stay safe... and thanx again for ur help. read more

Read all the negative comments , really don't know how this retailer is still doing business in our neighborhood. THIS PEOPLE SCAM PEOPLE TO SELL PHONES and other services that they don't tell you about (internet & Cable services) and months down the road you find out you are paying for stuff you never agreed to! I was billed for cable services that I never I agreed to, PLEASE READ ALL THE NEGATIVE REVIEWS BEFORE DEALING WITH THIS PLACE!!! read more

Guy with glasses & a beard was helpful so exclude him from this review but the rest of the staff working when i went in are rude, immature clowns. A dark ugly guy with bad skin was standing at the door on a personal call talking loud (no customers in the store at the time I arrived) when I walked up to the door he just looked at me rather then push the door open for me, how rude ! when I walked in the bearded guy assisted me well the other two employees were staring at me and making comments about me I could hear them one was a dark skinny looking girl and a guy i did not care to look after more than two seconds they were laughing and making rude comments they were lucky I was too preoccupied with trying to take care of business otherwise I would have said something to them I wouldn't waste my time ever coming back to this store and no one else should either. Customer service here SUCKS read more

I'm giving a 1 star review because I can't give any less...... DO NOT USE THIS STORE!!! THEY SCAM PEOPLE TO SELL PHONES! I am an active duty service member and I deploy in 3 weeks! This AT&T store is horrible. I have 2 unused lines on my account and came into the store two weeks ago to see if they could transfer my fiancé and sisters prepaid phone numbers onto the unused lines on my account. The rep Zac "Angel" said it was no problem. He also said I could upgrade the phones to iphone 7p's I traded in an old phone from one of the unused lines and he upgraded the phones and told me that everything was good to go. Apparently he was completely lying..... The prepaid lines DID NOT get transferred on to the lines on my account..... And now they are telling me that they can't transfer the prepaid numbers into my account.... So all in all I Bought 2 new 128 GB iphone 7p's Insured both phones Traded in a phone Upgraded my account to unlimited data Paying out of pocket FOR ALL OF IT. Just to have them LIE TO ME about what they could do.... And now tell me they can't help me.... THIS STORE IS RUNNING A SCAM TO SELL PHONES AND UPGRADE ACCOUNTS!!! I am going to report them to the Better Business Bureau as well as the AT&T corporate office as a SCAM! read more

So impressed with the service we received at this location. My husband and I are not tech savvy by any means but we wanted to update our phones. My husband had gone into the store earlier in the day and spoken with a young gal about upgrades and she researched the best deal for us. He didn't get pressured into buying when he said he wanted to come home and discuss the options with me. We decided to go for it and visited the store a few hours later. The young gal was out to lunch but Rocky and another young man stepped right in to help (so sorry I forgot the other gentleman's name!). They were both extremely accommodating! They advised that the young gal would get the credit for the sale which showed great ethics cause they could have easily taken the sale themselves. They were not pushy with add-ons at all and their advice was genuine. We walked out knowing we received a great deal and extremely happy with the service we received. Great job fellas! read more

Horrible service guy was too busy watching tv to acknowledge us. Was trying to return my note 7 for the recall and he proceeded to tell me they didnt have any, and when i asked how i can get on he said just stop by now and then and check if they have any... def. Going to another store. So if my phone blows up, ill be suing read more

Nothing against the store but At&t is the worst internet service l ve ever had !!! Horrible evrything...from start up to finish !!! And don t fall into that 1yr contract !!! Besides crashing all the time, l scheduled n reschedule techs 3 times before the service tech showed up ..!!! Horrible service follow up!!! N that wasn t half of the problems l ve had !!! read more