an unexpectedly elevated experience at the AT&T store. upgrading two phones felt seamless, almost ceremonial in its clarity. Lee assisted us with rare attentiveness...lucid, patient, and genuinely considerate. there was an integrity in their guidance...technical acumen balanced with humane presence. it's uncommon to encounter that degree of care in a transactional space. I left not only with upgraded devices, but with a quiet respect for the way Lee carries their work. read more

AT&T Store - Lee helping other costumers as our olds transfer info ....downloading now - Mobile Phones Near Me - Bakersfield, California

if I could give them negative starts I would. beware of this store!!! it's a ran by people who will make a million excuses for why they couldn't do their job right instead of trying to fix their mistakes. let me start or by saying, yes I may have taken a while to notice that the device that was traded in never received its "promotion credit" but that's only because I have it on auto pay and don't typically check my bill. I've never had issues with AT&T over charging or incorrectly charging me so I never felt like I needed to check on it. I randomly decide to check my bill and realize it's significantly higher... has been since December. so I go back and check. oh yeah I updated two phones during that time. I traded in two samsung ultra for 2 iPhone 17pro. both traded in were completed in the store because my sister and her husband wanted to do everything quick. so tell me why they're now claiming that one of the Samsungs was never dropped off?! be so for real, the trade in was completed in the store!!!! they were at that store for hours transferring their data!!! they know both phones were traded in there so this is BS and a huge scam. my question is what happened to the other phone?! my guess.. someone kept it. very shady. never trusting this store with my business ever again. honestly, I love AT&T but I might just cancel all my lines and go anywhere but with them because this was a robbery and I want nothing to do with them anymore. read more

Praise for Jose and also the store manager. Coffee is a company store. Jose helped us unwind an erroneous transaction perpetrated by a different AT&T store -- a franchise store. It took a lot of patience, two visits, and a long time. Technically, the error was not the Coffee store's responsibility, but Jose, with the support of the manager, succeeded in unwinding the transaction. It took a couple of hours of their time, but they stuck with it. Both were competent and courteous. We thank them. read more

Wish i could leave a negative star! Purchased 2 new phones for the kids for Christmas. Upon pick up, We told them keep the old phones active until we activate the new ones. Of course they shit off the old phones. So now the kids know what they're getting for Christmas. Numerous trip to this location to get the old phones back on. Finally get fed up and ask for the manager, Liz, and get even worse service. She is a rude, argumentative, nasty and flat out lazy individual. Guess ATT cant afford proper training for their management team. read more

NEGATIVE STARS would be given if possible. Both the salesman and manager were extremely rude, completely unhelpful, and argumentative. ZERO CUSTOMER SERVICE. Avoid this store at all costs. They basically told me to kick rocks and call customer service. Standing in an AT&T store you should not be instructed to call a number. Please, make that make sense. Worse experience in an AT&T store and I've been a customer for 25 YEARS! Bonkers. read more

Beware when you sign contract. Used to be great 20 years ago. It seems like it went south. Some reps are great and others not so great. Jose was very helpful with what I needed. FYI read more

It took four hours and two visits to upgrade to a new phone. The two representatives who directly worked with us were pleasant and personable but did not have the necessary resources to be efficient. The first sold us a phone and said that it would be shipped the following day. After a week we returned to the store and the second associate tried to cancel the order but needed to call corporate which left him on hold for over 30 minutes while customers behind us were also left waiting. Only two representatives were actually working with customers. Although there were three other employees there, the managers explained that they did not work with customers and the trainee was not competent. This is a problem with the way AT&T runs their business and stores, not the individuals. The managers would probably liked to have helped all of the customers that were stacking up, but their job was just to take names and check inventory. read more

I came to this store today to turn in my old phone in order to exchange to the Samsung S24. The associate, named Scott, was very short with me and rude. He told me that I needed to clear my personal info from the phone before I came and fully charge it (which the associate that offered me a trade few days earlier, didn't tell me anything like that), and he is not going to do it for me, and that he won't help me today. Basically, he turned me down. I truly believe that people with zero communication skills should not work at customer service. I will tell everyone I know, all my friends and customers about real BAD SERVICE at AT&T stores. Yelena K. read more

Brandon was very helpful in helping my mother and father get a new phone. The value was excellent and we were able to leave in a quick fashion. read more

These 5 STARS are for ISAIAH and BEN! These guys are awesome. They stayed long after everyone had trickled out and answered my questions. I genuinely appreciate the treatment I got from these men. I had to HONOR these men for the work they do. Hopefully AT&T will HONOR them also. Thank you ISAIAH & BEN read more

My friend and I made an appointment through the AT&T store for 6 PM. Granted we knew it was going to be a little bit of a wait because there was 2 groups ahead of us. But we waited for an hour and thirty minutes and no one checked up on us. When a representative finally got to us, his name was Abel I believe, the phone we wanted wasn't even on stock. If one worked would have asked us what we were for in the beginning and told us there was no stock in the store, we wouldn't have wasted our time. The customer service in this branch was the worst I've ever experienced. We also believe that they didn't care to check on us because we look young and didn't have any other older adult with us. Terrible service. read more

Every ATT store sucks anymore they don't care if they have your service or not. They are fine if nothing goes wrong but if anything is wrong they don't want to help you until you call the 800 number. Then they tell you to go to a corporate store. Even the corporate store in Bakersfield this store is horrible. Claudia did not listen to what is happe or even attempt to look up the problems that exist. Piss poor service. I live in Temecula and had to visit both these stores in West Bakersfield, as I'm out for business. They have the NO customer service at all! This is the last phone I will have from ATT I will find another company that wants my money. I have been with ATT for over 20 years and the company has gone to shit. This store is not helpful just as all ATT stores. They can sell phones and plans that's it. read more

Don't even bother coming to this AT&T. Bunch of idiots that don't know how to communicate with one another and then they put the fault on the customer. Talked in circles with one of the employees for minutes and it felt like I was talking to a toddler, but a toddler would've gotten what I was trying to explain quicker than the employee did. Go to a different store, not worth the headache. read more

If you want any promises upheld, I would suggest you call AT&T customer service concerns line instead. Promises that we're made by a store associate we're not upheld by him or his management team. It's a shame Yep doesn't allow a zero star review. Horrible wait times. Old school aggressive sales tactics(with a smile). Apparently if you're a good looking woman, you can skip the wait times as well. Managers lie about times they are scheduled to work to avoid owing up to their employees mistakes. read more

WORST EXPERIENCE EVER!!! I would give 0 stars if I could! Got a new phone and new service at AT&T in Camarillo, CA. I was told that If I returned phone within 14 days I could get a full refund less the $30 deactivation fee. I was like ok...fair and I had every intention on keeping the phone. While driving the 2 hour drive back home to Bakersfield, CA I knew getting this service was a mistake. I experience 4 dropped calls while speaking with my Husband and I never ever used to get dropped calls on my Verizon phone during the same exact road trip. When I got home I only had 1 bar service at my residence and 0-1 bar service at my work. I knew for sure I would be returning this phone. I went into the COFFEE RD, Bakersfield, CA location 4 days after purchase to return the phone. I was told by the young kid helping me that they would be charging a $55 restocking fee as well as a $30 deactivation fee to return the phone. I explained to him that the only reason I am returning the phone is the service is HORRIBLE otherwise I would have kept the beautiful Alpine Green I phone 13 pro. He called his Manager over and the manager could not care in the least that I was mislead by AT&T in Camarillo. He would absolutely NOT wave the restocking fee I was never told about and he was quite rude and very unprofessional sighing and rolling his eyes as I explained my situation to him. In any event... I was told by the young kid that AT&T prints on the back of their receipts the policy. This is a fact...they do! However....you do not get provided a RECEIPT until after you make the purchase. They should be providing something in writing that explains their policy before the actual transaction is made, because what they verbally tell you are LIES...Just to get a sale! To top if off...I was told to call an 800 number to actually deactivate the ACTUAL line or I would continued to be charged for that line. WTF is that?? Really wow! AT&T I will NEVER ever do business with you ever again in any way! Company doesn't care about their customers or have pride in their work they are simply out to make a BUCK! Well...my story ends well. Picked up my new Alpine Green Iphone 13 pro at Verizon yesterday and made my same weekly trip from Bakersfield to Camarillo this morning...NO DROPPED CALLS and full bars all morning! I'm sticking to Verizon and I'm so glad I didn't accept AT&T's horrible service. read more

Customer service from Alec & Trey was great. They were friendly and knowledgeable. The problem was My husband walked in to the store to transfer service for my him & I from Verizon. We arrived at 330 and my husband didn't leave the store till 830pm. He spent 5 long, exhausting hours waiting for everything to go through on AT&T's part. There were continuous system errors. He even walked out of the building without a new phone since the system wasn't processing the applications correctly. When he left his old phone stopped working. He walked back up to the store and knocked on the door to get back in. Trey explained to him that it finally went through. We are grateful for Trey helping and going that extra mile. However, our overall experience with AT&T is off to a rough start. read more

This AT&T store is a fraud!!! My daughter traded in her phone as an upgrade and was suppose to get credit for the trade in which has never happened. This has been going on for months. I have been in contact with a person from the store keeping me updated on the an escalation process. I entered the store this evening to get in person information and was asked to leave when I told the manager Isaiah for my money for the phone $800. He stated that I would not be getting a credit due to it being processed under a wrong number. Poor business!!!! Even poorer management skills. He asked me to leave which I declined because I wanted to talk to the other person I was dealing with. He forbid that that employee to talk to me. This AT&T store stole an IPhone 10 and never credited any account the number was under!!!! Thief's!!! Also. Check your bills. They also are charging an extra $5 per phone per month when getting it from an AT&T store without your consent!!! read more

The store was supposed to open at 10 am. I had an appointment at 10 am. Three customers that were waiting outside before me left. The manager, Isaiah, walked up at 10:21. And told us " it will be a couple minutes". At 10:29 the doors finally opened to customers. I was asked if if I had an appointment and told the manager "yes, at 10:00". I was not even gives an apology for their poor time management. My associate was finally ready to sit down with me at 10:38. I will not be returning to this store. read more

The amount of hassle between transferring and changing the responsibility of one line was horrible. There is communication between corporate and the corporate retail store. After two hours and three phone calls to the wireless care number we were finally able change a line to a different my wife's account. Then we had to take both numbers and create a new account since her's was old? Doesn't make any sense, she just did this same thing we less than 2 years ago. AT&T doesn't make anything easy... it's frustrating being an end consumer with a company like them. read more

Had to give 1 star due to I couldn't do zero!!! This place is a joke!!! Although we didn't have an appointment we waited 45 minutes before we left. Every one of the sales people left and went in the back except for 1!!! There was another couple that had an appointment that still had not been serviced and the sales person said everyone was at lunch....wow wth!!! You make appointments and then don't cover your store!!! Everytime we have come in here it's been this way...and they expect people to pay high dollars for phones with shitty customer service!!! read more

I had to update my review from 2 stars. Yes, the store is busy and you have to be patient. They do take appointments and we did not know that the first time around. We had waited around after they took our names at the front door and had to leave after some time had passed. Fast forward a few days later and WOW. We had amazing service from start to finish. We needed to unblock a phone, get a new cell phone, connect to a phone plan, hook up cable, get home phone, internet, etc. We are also exploring security systems from AT&T. The staff even stayed late for us and were happy to answer all questions we had. We can call our AT&T adviser anytime we want with questions. The store for us is in a great location and is very well laid out and organized. Right now, we are very satisfied customers. I hope the relationship stays this way! We know phones and billing can be tricky. Fingers are crossed! read more

I went into this AT&T store location looking to open an account. My first impression was that this location seemed clean, relaxed, and less chaotic as other locations here in Bakersfield, CA. Caleb is who assisted me and my fiancé with with our questions and needs, he is outstandingly professional and knowledgeable. He answered all our questions thoroughly, and gave us accurate pricing on all devices and services. He was very honest with us, and did not just try to sale us out on products as other cellular stores have. We greatly appreciated all of Caleb's time, attention, and assistance during our experience. We walked out very happy with our services and highly recommend this AT&T location and definitely recommend asking for Caleb as his customer service was friendly, helpful, and 10/10! read more

I scheduled an appointment and I was still required to wait 20 minutes. I just don't understand the point of an appointment if it's not going to be honored. The situation is just worsened when the representative isn't apologetic and refuses to provide a rough estimate for the wait time. I understand that it'll vary, but it would be nice to at least get a general idea. Especially when my schedule has already been negatively impacted due to their failure to adequately service their clients. read more

Horrible customer service. Had to wait an hour past appointment time. The clerk was rude from the first words out of his mouth before we had any interaction. read more

Worst store I've been too...wait time is ridiculous when you have plenty of employees just walking in and out of the back doing nothing...step it up and do your job read more

Came in to see what new phone my wife could get, but was told that I couldn't wait with my wife because they have a 1:1 ratio, so one customer to one associate. Funny thing is there was a couple with another associate in the showroom and that was ok, but my wife and I couldn't be next to each other. read more

AT&T Store - I couldn't stand with my wife, but they could. - Mobile Phones Near Me - Bakersfield, California

Just when you thought customer service was a thing of the past. I had a rough experience switching my service to AT&T and when I walked into this location my problems were fixed. Immediately! Thank you for understanding Customer Service. Ande, Lindsey and Alex you were great, thank you. read more

I had an awesome visit with Priscilla at the ATT store on Coffee. She went beyond my expectations of what a sales clerk should be. She help me upgrade to an iPhone X s and signed me up for uverse. She was able to get everything set up for my preferred day. If you need help and shopping at att store on Coffee, ask for Priscilla. Margie K. read more

I just walked in and waited over 10 minutes to just get checked in!! The girl who was supposed to check me in was talking to another coworker and didn't even bother looking up. I said, "excuse me," and then she glanced at me and said, "I'll be right with you." She continued to talk to her coworker. What disturbed me is the fact they were not talking about business but talking about what they did over the weekend. UGH!!!! I walked out. **** you wonder why people like to shop in the convenience of their own homes. read more

This store is super busy. You need to make an appointment if you decide to come here. I'm here to make an exchange but I have to wait for more than an hour. read more

Horrible experience. Do not buy equipment from this store. They gave false information on promotions just to open new contracts.

This place SUCKS !!! Going on a wait of an hour and a half just to get a stupid SIM card. Oh yeah did I mention I had an appointment!!! Avoid like the plague!!! read more

I went to this at&t location to purchase the new iphone 5s. I anticipated a wait. But what I didnt anticipate was how well organized this store handled the process. There were girls outside taking our orders and even handing out cups of water as it was a little hot outside. There were men at the door letting 1 person in as one person came out. JP waited on my son and I and provided awesome service. He explained the new Next program to us but we opted for the old 2 year contract. He was super friendly and upbeat. He waited on us in a timely manner and made us feel like we wre important to him. I left feeling really good about this att store. Thanks JP!! read more

Explained I needed my screen fixed. Explained that I had no insurance. The front door attendant told me "we will see what we can do". I waited just to be told that they cannot help me. read more

If I could give them more stars, I would. Came in today for a business account with my boss and Melissa and Gabe were just amazing! My boss isn't the easiest person to talk to and very persistent with things going his way and they both very professional and calm with him. They explained and reexplained things to him and made sure he left understanding what he was getting. We both walked out very happy. Thank you AT&T! read more

This review is all for Lindsey, one of the store managers. She is awesome! Even if you have a difficult problem with your phone plan, she will work to fix it and give you regular updates on how it's going, etc. She makes herself available to customers and goes above and beyond to help them. I've really appreciated her hard work and patience, and I want to say thank you so much. read more

Their service at this location sucks. Order online if you can get away with it. However, if you NEED to go into an AT&T store, you can definitely do worse than this one. It's always pretty busy. Don't try to call them, nobody will answer. There's a place you can pay your bill with cash in the store via an automated machine, and their inventory is usually pretty okay. But we all really know we want to avoid going into an AT&T. Ever. read more

I came in here with no appointment, but knew exactly what I wanted. I was looking to upgrade my phone and changed my plan. Julio was my representative. He was extremely helpful and was knowledgable. If he didn't know, he would find out. I'm extremely happy with my experience here. Missing 1 star because they didn't have my phone case in the store. I had to purchase online to receive in the mail. I don't like to wait. We do live in a NOW society. But I could wait a couple days. Doesn't hurt. read more

In all my life I've never been deceived by AT&T then just recently when AT&T says they have a promotion for you, stay away! they really mean they have a contract. Promotion equals contract even if you getting nothing free. To cover themselves legally when you agree to the promotion they will lock you in a contract and send you a letter through the mail that tells you exactly what you did by agreeing to the promotion to cover themselves legally. This is the worst experience I've ever had with AT&T. Stay away horrible sales representatives!!!!! read more

I had great experience with Joesy at att, she helped us out quick and gave us all the info we needed.