Until today, I've gone to this salon for the past four years for shellac manicures and eyebrow waxes due to their low prices and their convenient location to my office. Until this past summer, they were consistently fantastic, did a great job at both brows and nails and I recommended them to everyone. Since June, however, I have trusted them less and less, and today was the last straw.
I've received two very serious burns to the skin around my eyebrows, and a couple of their technicians are careless to the point of causing painful, bleeding cuts when working on cuticles. I actively avoided going to Yuri, as she not only burned my eyebrows in three places this past summer, but also deeply cut into one of my cuticles as well. During my horrible session with her, I asked her repeatedly to cool down the eyebrow wax. She also did not ask about the shape I wanted, or any specifications, but just started waxing with overtly hot wax and left me with visible burns. When she did my nails, she didn't ask about the shape I wanted, and didn't seem to care about painfully nipping my cuticles several times.
When I returned to the salon a few months later, I quietly informed the manager on duty, and neither she nor Yuri cared when I said that I was burned during my last appointment.
Since then, I made sure to schedule with other technicians. Jane does a very fine job, listens, and is kind. However, I went to another technician today. While she did a fine job with my nails, she clearly didn't understand much of what I said (which I understand, but can be difficult when trying to communicate my needs as a client). Then, when she waxed my eyebrows, she used a solution to remove my eye makeup (after I asked her to not) that smelled very harsh. After removing the hair, she gasped and handed a mirror to me, and I saw the terrible burn marks. The owner of the salon, a man who's name I never learned, kept trying to make excuses and interrupting me. I finally realized that the harsh-smelling solution she used before waxing was a mix of Sea Breeze astringent. They never used that on my skin in the past, and he kept insisting that they had. I know for a fact that they had not. Why they would use such a harsh product on brows, especially prior to waxing, I have no idea, but its unsafe. I am now left with disgusting looking burns AGAIN from them and will now be going elsewhere. Its a shame, as Jane and a couple of the other older workers that I haven't seen in some time were all fantastic, but I no longer feel safe going there. If you do choose to go there, be careful, look at their products, and demand to know what they use on your skin before they burn you as well. read more