I've been a loyal client at the Algonquin Sugaring NYC location for almost two years, and I've…read morealways had good experiences, including two previous 5 star review.. until this week. This was the worst service I've had since my early days at European Wax Center, and I actually left my appointment crying. I had booked my usual Brazilian + butt cheeks. Last week, I called to reschedule and learned--only because I called--that the waxer I've been seeing for the past year was no longer there. Management never informed me ahead of time, which I found unprofessional. When I rescheduled, I was told there were two other stylists available, so I agreed to book with anyone. When I arrived, I found out mid-appointment that my waxer had only started a week ago. She was very nice personality-wise, but the process was extremely messy--sugar in my hair, on my legs, all over the table, and on my clothes. She went over the same area 10-15 times, causing intense pain and burning. The service, which normally takes 20-30 minutes, dragged out to an hour and 15 minutes. I left sticky, covered in powder, and feeling awful. When I got home, I discovered I was bleeding, raw, and still had numerous hairs left. I immediately called and went back today for a "retouch" with Kristin. She was kind, professional, and quick--exactly how it should have been the first time. At checkout, I brought up the situation and requested a refund for yesterday's service. Unfortunately, the front desk employee was too new to process it, so I was told management would call me. As of now, I'm still waiting for that call. I used to love coming here, but all the skilled waxers seem to be gone, and management's lack of communication and follow-up is disappointing. For such a personal and vulnerable service, clients deserve to feel safe, respected, and cared for. Sadly, I can no longer recommend this location.

Kateryna was amazing! Very professional, quick, and left me feeling great! I felt very comfortable…read moreat my appt. 10/10 would recommend!

Look and feel your best; this is how I feel every time I leave Face Value Beauty Bar for my waxing…read moreand skin care needs. I've been seeing Julie for a few years now and she's always given the best-in-class service leaving me looking and feeling great. Aside from the high-quality job her prices are super competitive compared to big brand names and commercial enterprises who offer the same within the area and charge twice as much and take twice as long. That being said, it's a no-brainer to go with Julie as her skill is in a top-tier class all on its own. Aside from this, Julie is very personable, and it feels like interacting with a friend for a more humanized experience vs something transactional as just another customer/client. This adds a layer of personal touch thus she makes you feel understood with a more consultative approach to understanding human relations as much as she knows the technicalities of her services and skin care itself. Which is a great foundation of Face Value Beauty Bar being so successful. All in all, if you're reading this then without a doubt, I highly recommend Julie for your waxing and skin care needs. You'll love the outcome of the services you get, how you look, and how you feel! I 100% guarantee it! "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." -- Maya Angelou

Julie is amazing! I always get a full chest and back wax. I have never had trouble scheduling. She…read moreis very kind and professional.

Ever since I started going there I love it, the pedicure is excellent, love how relaxing it is and…read morethe environment make me feel the " me time " my preferred technician is Lorena she's very professional and doesn't do things in a rush , I really recommend this SPA And you get refreshments!

First time here and got the VIP Deluxe Pedicure. I did not have an appointment, walked in and was…read moreable to get in. You get to pick your color from a book and then they walk you in . They offered complimentary beverages once seated. The people are nice and welcoming and the service is a 10/10. This place is really nice, I liked the seating arrangements. Loved my massage chair it's so comfortable sitting here and getting my pedicure . They have a nice selection of services offered. Vinh did a fantastic job with my pedicure, it was so relaxing and comforting. I will be back again.

First time here and I walked in on a Saturday with no appointment. Eric was amazing! He gave me…read moreexactly the look I wanted and was incredibly detailed from start to finish. I never felt rushed, and his attention to detail really shows in the final result. I'm absolutely in love with my nails and couldn't be happier. Highly recommend Eric if you're looking for someone who truly cares about their work! Xx

Worst mani pedi I've ever had. My nails were lefty dusty from filing, my cuticles were bleeding,…read moreand my appointment started an hour late. My total appointment was probably less than 30 mins long -- not the relaxing day I anticipated to pay for. Would you pay $70 for this?

Honey and Vickie did an excellent job!! My wife and I had Mani and pedis. Excellent service! We…read morewill definitely be coming back.

Ripped my nail from my skin, worst thing happened. Technician do not know what she is doing…read more Telling her how to do, ask her before hand if she knows what I want. Replied yes, but she had no idea. No manager on hand to check. Do not recommend any1

First time coming here I was a little lost because the place kind of looks like a house with others…read morebut they had a sign in the front I missed The place is still growing - they are adding more inside Upstairs is where I went to get my Brazilian wax What I notice different from other places I been was that she was very invested in my privacy. I'm used to getting waxed down so privacy is no problem for me anymore But I can see how it would be for others She has a robe you can put on also The decor is adorable ! Very chic! She made me feel comfortable and welcomed She also is very knowledgeable about the wax and medical hx/medications due to illinesses/diseases/medicationa can interfere with things you get done I will be coming back to her! She does facials also!

This was my first time going to this place and I am definitely not going back, I had a Men's upper…read moreWax body combo and I am very disappointed by the results & how are expensive it is for this outcome..I will be going back there ever again.

Love this place! They are amazing! I've done brows, lashes. They offer other services too. Always…read morefriendly and always clean! I've been a client here for 4 years and recommend them to everyone.

My eye brows always look amazing. Always a great job done. I will always refer them to anyone!read more

The spa pedicure with Sam B. Was amazing today! I was able to book online for the same day, and she…read moreeven got me in a tad early. First of all this pedicure is truly a spa experience. It is in a quiet room with one other pedicure chair, with low lighting, soft music playing, and fresh smelling aromatherapy. I'm not a huge fan of scents but they used real essential oils (not fragrance), and they were so calming and pleasant. The pedicure starts with a brief foot soak in a warm and relaxing seat. Once you soak for a few minutes they give you a blanket, a warm neck wrap, and recline the chair to zero gravity, and give you an eye cover. I genuinely fell asleep as soon as she started to massage my feet. The experience was 10/10, and I will definitely be recommending this place to everyone! Thanks Sam for an amazing pedicure.

OMG I love this place. Everyone I have dealt with is professional and warm. Jessica does amazing…read morework. I came here for a couples massage with my 14 year old. She really wanted a massage but was nervous- so I figured being in the same room would help. She has Jessica who was so sweet and explained everything to her. I don't recall the name of the lovely person who worked on me, but she was sublime! I swear at one point I thought she had extra hands.. haha. Both of our massages were top notch. I've had a lot of massages in a lot of fancy places, but this massage was probably the best one I've ever had. I came back for a hydra facial and saw Jessica, again. She did such an amazing job, I ended up getting a massage package deal. I feel like that one facial did wonders. I don't plan ever going anywhere else.

Janet is an artist at her profession! Her knowledge and professionalism is off the charts! From the…read moremoment you walk in she makes you feel welcomed. Her cozy "Happy Chair" and yummy snacks offered at each appointment are just an added bonus. I'm very picky about my hair, but Janet's attention to detail during my cut/color appointments displays pure perfection!

I cannot recommend this business at all. I did not receive the cut which I requested, although I…read morewas specific about what I wanted, and I did inquire in advance if they could do what I asked for. I was told it could be done, but it was not done. I also did not care for the quality of the products used on my hair, and the end result was not at all what I asked for. I also did not appreciate this individual giving their personal opinions in conversation about topics which had no bearing on the issue at hand, namely, things to do with hair, hair maintenance, hair products, and my own hair. Being in a hair salon, I expected light and general conversation, about topics that were mainly hair-related. It was not. I was not pleased with the cut or the service. Thankfully I was able to get my hair fixed at a different salon. I cannot in good conscience recommend this salon, nor would I ever return there.