This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.

The owners of this place is extremely rude and has an attitude with everyone I've seen it with my…read moreown eyes I couldn't believe it and I had a big rental booked for 25 people and he wouldn't even give me a deal then come to find out the day I was supposed to pick up the bikes with everyone it was torrential Rain storm and it was going to be all day long so I spoke with them and they said that there is nothin that they could do to reimburse a rain check for another day he said nope all rentals and sales are final no matter what the weather is and I did not know that so we lost out on several thousands of dollars and they're not care to even show any kind of remorse that was my experience so if you're considering booking a trip with a bunch of people and renting bikes from his store please think twice overpriced and the very rude.

Door to Door is amazing. They were able to fix up some very old bicycles and get them working…read moreagain. They tuned up my Trek Madone and now it's ready to ride. Timely and efficient. Thanks!

Lovely business owner, great communication, and repairs that last!…read more I did my best to fix my son's bike and Door-to-Door put everything back together again.

Had to get a derailleur adjusted on my bike. Also asked if they could take a look at one of my…read moretires. Derailleur was remedied quickly and worked well. They tried to upsell/add things to my purchase that I hadn't asked for. Were aggressive when I tried to say no thank you. Good place, bike technicians are great, I would just arrive with someone who knows bikes and who looks the part, because otherwise you might either end up in an uncomfortable situation and/or paying more than you'd anticipated.

Friendly staff and had the random piece we needed for our e-bike on hand. Thank you!!read more

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

I can't say enough good things about this place. I came in on a whim to see what they had in stock…read moreand they happened to have a bike I was interested in. Ryan worked on the bike for a while, without charging extra. He even showed me how to apply oil to the gears and made suggestions for potential fixes to the brakes. Best customer service around!

Broadway Bicycle is located near Central Square and is few blocks away from the main traffic, which…read moreis why I didn't see this shop when passing by. I only knew of this because it was recommended to me by another shop that was completely booked. It's a small shop, but the crew made good use of the space. They have few technicians on deck, and one that I spoke to is very knowledgeable, nice, and honest about which repairs were needed. Also, they were so sweet and took time from their busy schedule to do minor adjustments to my bike. I tipped them and out I go feeling way better riding my bike!

Brought my bike which I bought for 450 dollars last year for a tune up. Ended up paying almost 500…read moredollars for the tune up (which I will say included a new wheel and tire) but as I was riding away from the shop the wheel that was replaced wasn't properly tightened down and slipped out, a very dangerous mistake which I wish had been seen considering I paid 500 dollars for a bike tune up. They fixed mistake when I brought it back. I would seriously consider just doing the work yourself.

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and…read morefront brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service!

Do not trust this bike shop with your bike - especially with nice bikes. I took my bike in for…read morecassette cleaning and to install new disc breaks. Upon picking up my bike a piece of my bike (an axle key, branded with my bike brand) was missing. Additionally, they didn't fully clean the cassette and chain and I spent another hour of my time finishing their terrible work. The shop not only had incredibly rude customer service (including hanging up on me) and did not propose a resolution. Do not take your business here. It's a shame that I tried to support a local business and had this terrible of an experience.

My favorite shop! Great bikes, great service, and close to my house! They've taken care of all my…read moreissues swiftly, and were very flexible.

Had a bike fit for an existing bike I own, and Dean did an amazing job. He took the time to dial in…read moreeach part of the bike, so that it was both comfortable and optimized for speed/power. Took a couple of hours, and it was worth every minute as well as worth every penny. I now no longer have my hands go numb when I ride. My hips are less sore, even after a century ride. AND I picked up 5 watts on my FTP.

I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

" Huge selection and store in general " They have a huge…read moreselection and the store in itself is big . Especially compared to other stores of this brand ; around Boston ma . REÍ is known and represents value , love it. The vibe is welcoming and service is helpful. I had a great time shopping in this store today .