Competent, yes. Mildly condescending, yes. Hipster, definitely. Cambridge Bicycle is not bad, but it's hard to take a business seriously that handles vehicle (yes, bicycles are not all toys) parts and repair which does even open its doors before 11 AM. If you just need a bit and can't go elsewhere they're OK, but this should not be your local bike shop. read more

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and front brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service! read more

Do not trust this bike shop with your bike - especially with nice bikes. I took my bike in for cassette cleaning and to install new disc breaks. Upon picking up my bike a piece of my bike (an axle key, branded with my bike brand) was missing. Additionally, they didn't fully clean the cassette and chain and I spent another hour of my time finishing their terrible work. The shop not only had incredibly rude customer service (including hanging up on me) and did not propose a resolution. Do not take your business here. It's a shame that I tried to support a local business and had this terrible of an experience. read more

Cambridge Bicycle - Bike Rentals Near Me - Cambridge, Massachusetts

Great service! I was originally gonna give them three stars for a little hiccup that occurred after the installation was made, but they listened to my concerns and were able to resolve the problem for a nominal cost. I've been going to Cambridge Bicycle quite often since they're reliable, friendly, and knowledgeable at what they do. read more

Do not repair your bike in this store. They will probably try to scam you as they did to me. They told me that repairing my bike was going to cost $45, and they charged me $114. Their explanation? They forgot to tell me that it was going to be more costly. Their solution? None, just that they were sorry. They really didn't care about making things right after pulling that sneaky move. Looks like scamming clients is just part of their business strategy. Think twice before even considering going there for any service. read more

Not too good. I bought a bicycle tire inner tube. When I got it home and took it out it appeared to be way too big. I inflated it a little and one small part of it blew up like a ballon while the rest did not inflate. I didn't think much of it, but returned it and told them I thought it was the wrong size. The gentleman looked at the box and then my rim and said 'it's the right size. But you need to put it inside the tire before inflating it. Then inflate to just 10 lbs, then put the whole thing on the rim and inflate it the rest of the way.' I bought a new rim liner just in case. He didn't look at the actual tube. I went home, did as instructed and the thing inflated as before then blew up. I returned and they told me I had installed it wrong. They obviously sold me a defective tube. I'll never go back. read more

Cambridge Bicycle - Bike Rentals Near Me - Cambridge, Massachusetts

Cambridge Bicycle is hands down the best bike shop in the Camberville area! The staff is always super knowledgeable, polite, and willing to help with any bicycle needs. Their stock of bikes currently turns really fast as bike supplies across the country are selling faster than stock can come in from overseas, this is a problem all bike shops are having right now with manufacturing delays due to the pandemic. Luckily, Cambridge bike also does custom builds as well as rebuilds on old bikes so there is definitely a way to get you riding even if a new bike isn't currently in stock. They carry some great brands of bikes and accessories, service department is top notch, and they value positive customer experiences and relationships over just making a sale like some bike shops seem to be around here. I 100% recommend Cambridge Bicycle to anyone in Boston, Cambridge, Somerville, etc! They are the epitome of a GREAT and honest neighborhood bike shop. read more

I came by to ask about a tuneup and fix a valve and gears slipping before a four day bike trip. The sign said $135 for a tuneup so I braced myself. The person put my bike on a stand, tightened one thing, put a new pin in the valve, pumped that tire and said it's in great shape you don't need a tuneup. Took 15 mins and didn't charge a dime! I asked further about a car rack and bike bags and felt Zero sales push but got great info. Earned my loyalty and this 5 star review! read more

I went in for a standard tube replacement. One of the employees helped me get the right size based on a picture of markings on my tire. I got home and started replacing the tube. Immediately, one side is getting really big, and a quick look at the tube shows it's way too big for the tire. (See the attached picture.) Everything so far is pretty standard. It looked like a manufacturing error. Indeed, when I tried an identical tube, it blew up uniformly and fit snuggly into the tire. Where I get frustrated is I took the tube back, explained the whole thing, showed them the pictures. I wasn't accusing anyone, but I got defensive and condescending answers: "That's the way it's supposed to look." I don't work in a bike shop, which is why I had an employee interpret the tire markings related to size originally, but I've changed tires before, and I have a basic idea of how it should look. So I get home again and blow up this tube that apparently "isn't too big and looks normal." Again, one side gets big, then really big. The picture here shows it, but with more air the fat side became comically large, and the size disparity got worse. I was careful to blow it up inside the tire (not pictured). While one side ballooned, the opposite side never got much wider across than a quarter. It popped. Loudly, obviously. Again, manufacturing error. What irks me is that I took the time to take pictures and visit the store twice for professional support: Does this look right to you? I was met with misinformation and defensiveness on the second visit when they could have just replaced a clearly defective $10 tube. I went back and forth to this bike shop over half a week during which my main mode of transportation was sidelined. read more

Cambridge Bicycle - Bike Rentals Near Me - Cambridge, Massachusetts

I still can't believe of this Saff's attitude, and he thinks that it's okay to treat customer this way. I know it is on the location where new people will always come and get into those issues. Would never recommend it even if there is no choice nearby, I would rather go to as far as Boston instead. read more

Avoid these irresponsible and untimely employees. My primary issue with the staff during this call was their severe rudeness and disdain. I would have been fine with the procedure if they had been friendlier and, to be honest, less brusque. I felt like a woman being talked down to and not taken seriously. They advised me to replace a component that wasn't necessary, but I went ahead and made the adjustment. Many damages resulted from the replacement item not fitting as promised. I attempted to seek a resolution, but they refused to do anything more than state that they have never worked with e-bikes, despite the mechanic's claim to have over 15 years of experience on Bikes. Now my bike is useless sitting and I have to take a T for my School. So cruel! read more

I called Cambridge bicycle asking if they had road petals in store, and specifically asking for Shimano and Look brands. The woman on the phone was condescending, stating that they have many pedals in stock and I should just come in. I again clarified that I am looking for a 3-hole road bike pedal, and that I would like to stop by to buy it today, and I wanted to make sure they had it in stock before I came to the store. She again said "yeah we have lots in stock". I biked in the cold rain from Boston in to the store, where they told me they do not have any in stock, and referred me to other places more suited for "entry cycling". I had heard from others that Cambridge Bicycle could be condescending, but gave it a try, and was unfortunately disappointed. I will no longer consider this shop for any bike gear purchases. read more

Josh helped me with a couple issues I was having with the new Surly Disc Trucker I just finished building, checked a few other things and made some life-saving adjustments (like tightening my brake rotors!), stayed late to do it, and wouldn't charge me a thing even when I tried to insist. I will definitely be back to spend some cold, hard cash on their awesome selection of bike stuff and leave a tip! Outstanding bike shop. read more

Cambridge Bicycle - Surly that Josh awesomely helped with - Bike Rentals Near Me - Cambridge, Massachusetts

Rude staff and unkind staff. This was the worst I've been treated customer service-wise in a long time. Instead of discussing my problem with me, staff was accusatory, short, demeaning, and borderline cruel. I've read in other reviews that normally the staff is friendly, but this was NOT my experience at all. I have no problems with what is being sold other it is expensive compared to other bike shops I've been to. The product that I did buy was damaged when I got home, which is one reason why I tried to return it. Although there was nothing stated on the receipt or hanging in the store about this particular item being final sale, they refused to refund the item and offered me in-store credit instead. I even offered that I would take a 50% or 30% refund and they refused. My main issue is how incredibly rude and condescending the staff was during this interaction. I would've been fine with the in-store credit if they had been friendlier and honestly, less mean. As a young woman, I really felt talked down too and not taken seriously. read more

I experienced terrible customer service at Cambridge Bicycle. I was told by someone in the shop that they could build up a bike for me that I had requested and that they would call me as soon as it was built. 4 days later, I didn't receive a call, so I call myself to inquire and they told me the bike had SOLD and no one had even called me to tell me they finished building the bike?! To top it off, they were very rude and told me "well what do you want me to do". Do NOT go here if you want to be treated and respected as a customer. read more

I bought a bike + accessories + maintenance to install them and they called me the next day to tell Me the bike I purchased had a crack in the frame and they would warranty it for me. I could have gone anywhere else and bought a new bike. It's now been 1 week almost and I don't have the bike I purchased. They offered me no discounts and no apologies. Who sells you a damaged bike to start with? Bait and switch!!! Spend your dollars elsewhere!!!! read more

I'm not a cyclist. I do, however, like to ride a bike. I'm not a cool bike kid; I'm a fat chick who wants to lose weight by bicycling around town. Needless to say, walking into a bike shop can be intimidating for a gal like me. But the young woman at Cambridge Bikes who helped me was great. She didn't push me to buy something I don't need. She offered to back off and let me browse if I wanted but was willing to answer any questions I had. No one ignored me because I didn't look the part (which has happened in other bike shops), but no one gave me a hard sell. I got a great bike at a good price. And I get a year of tune-ups with my purchase, which is pretty sweet. When I picked up my bike the next day, I also brought along my boyfriend's wheel, which was destroyed by a car door. The staffer didn't have the right part on hand, but he sent us to their sister store, Boston Bicycles. They held a wheel for him and gave him a great deal on a really nice replacement. I'd recommend this place. After all, I passed plenty of bike shops on my way from Dorchester just to shop here. read more

Seems a good quality bike shop with people that not only know their stuff but won't see you on things you don't need! They also had a neat selection of bike gear/bikes. read more

Every experience I have had here has been great. When I stopped by a couple times for minor things (my brakes are loose, my tire is wobbly) I got help quickly and a little extra knowledge and teaching about what's wrong and what to look for. I had a tune up done and it was very thorough and done on-schedule. I have an e-bike, a brand not sold in their store, and they still are ready and willing to work on it, unlike Belmont Wheelworks for example, who declined to service the bike. read more

I could have died because of their incompetence! Bought new tires for my bike so I brought it in to have them installed. I go off on a bike ride and about 15 minutes of riding later, on a busy road, the tire on my front wheel comes off. It hops off the rim and I almost crash into traffic. Go to Ace Wheelworks. I went there after this and they installed the tire correctly with no problems. Yes, Cambridge Bicycle is more friendly, but I'd rather deal with someone surly who does a good job than with someone who does a terrible job. read more

Nice people and very helpful! I brought my bike in to fix my derailleurs and expected to have to drop it off and pick it up days later. They were able to fix it on the spot and it was done in probably 15 minutes. I also thought I needed new brake pads but they let me know that I didn't. I liked that they were honest and didn't just do it to charge me! read more

If you ride bikes, you should have a relationship with a bike shop and the only way to do this is visit a few. As soon as I arrived in Cambridge, I discovered Cambridge Bicycle and haven't been to another shop. I have a few Surly's that I wanted "winter proofing", meaning strip the bikes down to nothing, add framesaver to the frame, reassemble, and ride. Service was performed quickly and when I had shifting issues after a day on the trails, they serviced my bike in minutes and had me on my way. The shop is full of cyclists, bike packers, and all around great people. Shop rides on Sunday. Come for the bikes, stay for the community. read more

Have taken my bike in twice to get it fixed: once to fix my rack and the other time to put on a new tube. In both cases they were able to fix in under 15 minutes and I was out the door with no trouble. Friendly and fast service--will keep coming here. read more

Once you get the staff's attention, they are super nice and informative. I was shown a few bikes for my price range (hoping under 700). The sales guy pulled down a beautiful bianchi for 900 that was on sale so it fell right in my range. Just by sight, he found the perfect fit, great ride... i honestly would have bought it there and then if it had braze ons... sadly my search continues. Good selection of Bianchis, and KHS. Many high end and medium bikes, smaller selection of entry level bikes. read more

I think that the key to loving Cambridge Bicycle (and I do) is understanding it's very "Cambridge" style. They have everything you need, and can do anything that needs to be done, and will, with a smile at that. They are knowledgeable, and jolly and they are conveniently located in Central Sq. What might be misinterpreted as less than great customer service is a sort of easy-going style, and a little bit of chaotic lack of complete organization- but, that is what Cambridge businesses were always like before they all became subsidiaries of the Gap. That's my two cents, now, here's my most recent reason to love them: My five year old has outgrown his little two-wheeler, and his little sister is getting ready to graduate from her tricycle. So I trot over with the little guy to check out kids bikes, and they have a lovely and very well made Schwinn that we love. I tell them we want it, but we need to come back and it will need training wheels. Then I disappear for over a week. When I finally do get back it is there, ready and waiting for us. They spend ages setting it up for him, getting everything just right, and treat him like royalty, and when my daughter, another couple of weeks later, pedals over on her brother's hand-me-down, they do the same for her- no charge. They are smart, of course. These are little future bike enthusiasts they are encouraging, and my kids love everything about the biking experience, largely because of them. (Check out Ruby having her bike "serviced" in the pics) read more

Cambridge Bicycle - Bike Rentals Near Me - Cambridge, Massachusetts

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Cambridge Bicycles is a cool bike shop that I discovered while working on a project in Boston but staying at the Cambridge Hyatt. Cambridge Bicycles carries lots of Single Speed/Fixie stuff and they also sponsor a track racing team. Cambridge Bicycles is one of those bike stores that people hang out in. In the evenings it is a meet up place for quick after work rides. Since I do not live in Boston I have not purchased anything at Cambridge Bicycle. However, I certainly would if I lived closer. read more

Cambridge Bicycle - Window of Cambridge Bicycles - Bike Rentals Near Me - Cambridge, Massachusetts

I wanted to make an update to my original review. I've used Cambridge a lot more in the last couple of years, including a very customized build project this past spring. The folks there are great, they do first class work and their prices are good. I am a daily bike commuter and I do most of my own work, I've been in and around lots of shops and I know that running a shop, particularly with the amount of walk-ins that Cambridge gets is not easy. They do a great job. read more

I was stranded in Cambridge with an electric unicycle and a flat tire. Luckily these guys were nearby, super friendly staff. They brought out one of their bicycle pumps for me to use, a complete stranger who wasn't even their customer. read more

Find another bike shop. Today I went in because I had a flat tire. I asked if they could check my tire to see if I needed to replace the tire (not just the inner tube). Instead, they took my whole bike, replaced the tube without telling me and charged me a $20 service fee (which I never would have accepted if they had told me a price estimate since I can fix my tires myself). When I went to check out, they were having system outage problems, so I waited in the store for another 15 minutes. They finally called me to the front and had me pay using square, but couldn't provide a receipt. I left the store and my axle was broken and my ball bearings fell out of my wheel hub. I don't know if my axle was already broken or if they broke it while "repairing" my bike tire (although I had no problems before I went into the store). Even if they weren't the ones who broke it, I was profoundly annoyed that no one noticed it or said anything to me about it. The store managers were friendly and polite, but no politeness can make up for the incompetence of the staff working in the repair shop. Thoroughly disappointed and will never come back to Cambridge bicycle. read more

I went there to get my brakes changed and adjusted and I thought the cables needed to be changed too. They were honest, said the cables didn't have to be changed, gave me a quote right away and fixed my bike in 20 minutes. It hasn't always been that straightforward in other shops I went to so I can only recommend them :). read more

This place has had my husbands bike for about a month. Every time he calls to check on it they inform him that they've ordered yet another part and that it will arrive in a week. He just called and yet again was told they had to order a different part that is expected to arrive in a week. I'm a bit nervous as to what the bill is going to be as they continue to add parts without informing us first. read more

Every little thing is about money!! Money money and money!! Good job for keeping that "Don't be nice or you will end up run out of business attitude" in mind and kept pushing away the relationship of those returning customer. read more

This is one of my favorite bike shops in town. It has personality, nerdy/ sexy bike messenger type sales dudes, and a helpful--but not too salesy-- attitude. I like that. And apparently they give bike messenger discounts too, which is cool. The prices are pretty standard, but they sell some extra nifty stuff here. In addition to a huge selection of brand new bikes (fixies, hybrids, cruisers, mountain bikes, you know, the usual, plus some sweeeet track bikes), they also sell used/ vintage bikes. Come check those out if you're on a budget, and you'll probably fall in all kinds of love... More importantly (since I'm more than set with the 4 bikes I already own), I come here for BIKE BLING. With their huge selection of super nice messenger bags (Bailey!), Aerospokes (in every freakin color imaginable), sexy chrome rims, vintage wool cycling jersies, and extensive supply of all the other little things you can get sucked into buying (bells and horns, racks, baskets, colorful handlebar tape, stylish helmets, blinky lights, blah blah blah bling bling), I've been known to stop in to browse, and leave with some random accessory that I love... they even sell ipod players that strap to your bike!! I have one!!! Yes, I am THAT pimp!!! So stop into ye old Cambridge Bicycle for some "browsing" (aka buying). Meet some cute bike boys and girls. Get yo self some bling kids! read more

I bought my first adult bike here a few years ago and have since become a cyclist. Cambridge Bike staff are exceptionally knowledgeable about all their products and honest about consumer information. I have bought a bike and cycling shoes here and they're by far some of my favorite purchases (owning 3 bikes myself). The space is also fun to explore and you can easily get a bike tune up for around $10 or less which is a deal. The mechanics also know what they're doing (big plus.). Excellent store - surprised it isn't #1 in the city! read more

Just the other day I received an understanding message from the manager here, promising excellent service upon my next visit and a refund for the shoddy work done in the past. Though I can't take him up on it as I'm now on the other side of the county, I applaud and appreciate the savvy folks who get that the site can be used as a platform to gain feedback on improving the business and customer experience, so thanks, Cambridge Bicycle! I also pointed him to biz.yelp.com, where business owners can sign up for free accounts allowing them to track visitors on their listings and facilitate communication with reviewers. Let's get more of these types of conversations started! read more

I walked up with a flat tire and saw people milling around inside. It turned out they were closed, but I really needed help because I'd never changed a tube by myself before. I told the attendant that I had all the tools I needed since they had air out front, I just wanted advice because, again, I had never done it before. Instead of giving me even a modicum of assistance, he offered to take my bike overnight and fix it in the morning, and when I declined he shut the door without so much as wishing me luck or making sure I was going to be OK. I mean, for all he knew I could have been stranded without a phone. Predictably, I botched the repair and the next day the freshly changed tube had fallen victim to the same piece of metal that I'd missed the first time, and I didn't have a replacement tube, which he could have offered to sell me the day before. Clearly Cambridge Bicycle is more concerned with leaving on time then offering anything resembling good customer service. read more

I'd been thinking about getting a single speed bike for quite a while. After too much time reading reviews online, I came here to check some out. The people at Cambridge Bicycle were very patient with my several indecisive visits and helpful with my questions about fixed-gear riding, etc (with different guys there weighing in with their various experiences and advice). I finally did buy a bike with them, which I'm very happy with. I also brought in my heavy, grocery-hauling bike in for a tune-up -- and it now rides as well as when it was new (which has not been the case post-tune-up at some other local bike shops). read more

Went looking for a bike for my wife. Let me first say that the people there seemed really friendly and would take the time to explain things to you if you don't know what you're doing. It seems like they take advantage of you if you don't though--I saw a woman in there being sold on a $120 service bill for replacing a tire, tube, chain and a few cheap parts on an old beater bike after she explained that she was "not mechanically inclined". The bike itself was probably not even worth that much! Back to my bike-buying experience: Unfortunately, Cambridge Bicycle does not have a wide selection of bikes, and while we did find one that would have been OK, it was priced higher than other bike shops. I visited in mid-May, and when I asked about discounts on their (overpriced) bikes, the worker explained that they try very hard not to put anything on sale during the "high season" because "there's people out there who are willing to pay the price we charge." Really! Good to know! I ended up going to Belmont Wheelworks and after seeing many of the same models there for much lower prices, bought a bike from them instead. Like I said, they are friendly enough but way overpriced. read more

Cambridge Bicycle is blocks from my apartment - so I go there fairly often. The employees there will treat you like dirt until they decide you're cool enough for them. If you ride a track bike you'll probably be OK. OK so if you can get past the snootiness... Prices are high compared to what you can get online. Probably about the same as the other local bike stores. Selection is limited at best. I needed some shoes and they didn't have anything in my size (11.5 - a very normal size). This was after I had specifically asked them the day before if they had a good selection in my size. The only thing I get there now is emergency stuff - like when I was rebulding my crankset and somehow managed to lose a screw. What can I say that is nice about them? They have some sweet track bikes. Not that they know all that much about track racing - they all seem to be more about the whole hipster/fixie scene. Support businesses that don't treat you terribly. Go to REI or Belmont Wheelworks. read more

I agreed with other people. I feel like If you are NOT 1) Hipster 2) Fixed Gear biker or if you do NOT have 1) Large 80s glasses 2) Pair of neon sneakers 3) Lumberjack Hoodie You might feel really outsider in this store. That's how I feel every time when I go here. I like some of people who works here, believe me, there are nice people in the store too, but their customer service is really not that great. It seems like people who works there are too busy talking to hipster friends not actual customers. My husband ordered a Velocity wheel through Cambridge Bike, paid for it and waited for like 3 months. After Velocity discontinued the type of wheel he wanted, he ordered another one and still did not arrive. He even contacted to Velocity and the wheel he ordered was in stock! Cambridge Bike completely forgot about his wheel for additional 2 months. Finally, we gave up and asked for the refund in cash, they are not too happy about it. He waited for a wheel for 5 months!!!!! Of course we want our money back in cash, not store credit. We did not get an item we paid for. I love riding bikes and I like fixing own bikes. I like to come here to see cool fixed gear parts, but every time I come here, I am very disappointed about their lack of service. I wish they are nicer to customer. Really. Too bad because they have interesting bike parts sometimes...... because of luck of their service and attitude, I rather go to other stores where people are more nice and happy to answer my questions. Note: General Manager of Cambridge Bicycle kindly send me a message and apologized about the incident after he read my review in here. I thought that was nice gesture of them. Note 2: I will take it back of what general manager send me a nice note. I wrote this review on this January and look at all other reviews after me! Everybody complained about their lack of customer services. Even general manager wrote me a note and asking for one more chance, it clearly showing that they are not doing anything about their customer services. Try to get better rating on yelp, but I am sorry, if you do not change your attitude toward to customers, I don't think your business will not survive during economy like this. Why can't they get it? Is it that hard to have better customer service?? read more