Roy was an incredible help getting my bike tuned even though it was a custom-built bamboo frame!…read moreBikeBoom was also an incredible place to learn more about bicycle repair/maintenance, because of the over the top helpful customer service! Additionally, Roy was helpful enough to recommend other bike shops/bike repair co-ops when his shop wasn't the right fit. Couldn't recommend bike boom and Roy more, and I'm happy the shop is integral to Davis Square community

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

I absolutely love city cycle! I have bought two bikes here, a Fuji for my daughter and a trek for…read moremyself! Best bikes I've ever owned! The service is personal and amazing and they both times went the extra mile. Way more in the way of service than you'll ever get from a box store.

This bike shop is awesome! I went in here after purchasing a bike; I needed a car mount. I am brand…read morenew to biking so I figured that going to the experts would be a wise move. I asked one of the employees if he could assist me with mounting the bike rack to my car and he said it would be no problem, even despite it raining outside! I found the people working at the store to be very helpful and friendly. I would definitely recommend checking this place out for all of your biking needs!

We went in last week and Doug was absolutely amazing. He not only helped us pick out bikes, but was…read moreso knowledgeable and helpful fixing our old one. When we were having trouble fitting all of our bikes on our car bike rack, Doug came out and helped us put our bikes on the rack. He was so patient the entire time we were there. He even ran inside to get a tool to space out our rack better. He went above and beyond; we will definitely be going back to sun and ski, anytime we need bike or ski equipment thanks to Doug.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

Marc and Chris allowed me to jump the lengthy waiting queue in order to make a critical repair…read more(entire new front rim) over Labor Day weekend on my 1987 Raleigh Technium.... just to accommodate my next-day departure for Nantucket. Everything these guys touch on a bicycle is professional and first-rate.

Great store. Got our grandson a rockhopper bike for his birthday and the staff was great, answered…read moreour questions etc and will come back next spring to get our grand daughter one also. Len P. Marblehead

When I went inside, he just told me to leave he didn't fix my bike and then when he did, he…read morecharged me $200 for $30 breaks and he was like mad at me for no parent reason

When Choosing the right bike shop,you should be looking for direct customer attention,reasonable…read moreprices,quality of product and many more things. With Quad Cycles,you get everything you deserve and nothing false about that! I'll never need to visit another bike shop! thanks to Rustem and Rodell

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and…read morefront brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service!

Do not trust this bike shop with your bike - especially with nice bikes. I took my bike in for…read morecassette cleaning and to install new disc breaks. Upon picking up my bike a piece of my bike (an axle key, branded with my bike brand) was missing. Additionally, they didn't fully clean the cassette and chain and I spent another hour of my time finishing their terrible work. The shop not only had incredibly rude customer service (including hanging up on me) and did not propose a resolution. Do not take your business here. It's a shame that I tried to support a local business and had this terrible of an experience.

It's been more than a decade since my first wonderful experience at this fantastic bike store, and…read moreonce again it did not disappoint! From the easy to use website with up to date information, to the person answering the phones who knew exactly what was in stock and had the bike I was interested in locked up outside ready for me to ride, it was an absolute pleasure to buy a new bike with zero snags. The selection in this store is much bigger than it might first appear- they're known for cargo bikes and an increasingly large supply of electric cargos, but they have kid's balance bikes and the lovely step through commuter bike in the pic, too. Their website is very easy to search for what you want in advance. You can also get all the things you need to put your new bike in use from racks, bags, baskets, bells, gear, and safety supplies. It was fast and easy to select high quality items and they attached it all so my bike was done and ready to take home that day. Another huge advantage over the first time I bought a perfect bike- bike lanes! You can try your new bike in a safe bike lane before cutting back to the store on a side street then a less well traveled road. Gives you a little descent, little bumpiness, and a little ascent so you can get a real feel for the bike. I love that there's no pressure, just a plan to help you find what works best for you. So happy with my purchase!

I took my commuter bike in for major maintenance about one year ago…read more in retrospect I am not pleased with the parts that were chosen, how they were installed, and how the results relate to the description that was given to me. folks were friendly, the place is super cute and trendy, but in the end neither cheap nor reliable