Would have given them 6 stars if possible. These wonderful people ROCKED! We were just two confused…read moregirls who are new to biking and the staff at Wheelworks brought their A game, honestly show stopping. We recommend everyone bringing their questions and bikes to this establishment. We WILL be back.

Used to frequent this store years ago. Then went with Hubway/Blue Bikes for a decade. Now have my…read moreown bike again. Needed a new chain, old one felt worn and loose, measurement confirmed it was. Now, I have a Shimano internally geared drivetrain. It looks they choose to install a (1/2 x) 1/8th KMC chain. This is something one can question - the situation seems to be this: multi (derailleur) gear drivetrains, like 6, 7 or 8 speed drivetrains use a 3/32th chain - single speed bikes often use a beefier 1/8th drivetrain with thicker sprockets/chainwheels. Now, Shimano uses 3/32th sprockets for their internally geared hubs. Now, one could pair a 1/8th chainwheel designed for single speed or one of those stylish BMX chainwheels to pair it, that are thicker 1/8th. If one does that, one wants to use a 1/8th chain. However, my bike, like most that was designed for internally geared Shimano hubs, uses a regular 3/32th wide chainwheel that would be compatible with derailleur geared setups as well - Shimano designed it that way, probably to make logistics simple, makes sense to me - go Shimano. Now, why it was decided to install a 1/8th chain - no idea. Reading up says one can install a 1/8th chain on a 3/32th sprocket/chainwheel setup. One can expect a little more wear over the long run on chainwheel and sprocket as it doesn't fit as well in width, maybe also slightly more "noise" (not a problem - if there is, nothing I'd notice) etc.. Ok, so maybe not optimal and I'd expect a store like this to put a "proper" chain on it - it's not that difficult, is it? I suspect money might be a reason, the KMC 1/8th chain is inexpensive, goes for 5.99 on the KMC website, whereas 3/32th chain seem a bit more expensive, maybe because they are longer as they usually come for derailleur setups. I paid the same price ($25 for chain plus approx $20 for installing it) though as a derailleur bike would have been. All of this - may that be as it is, wouldn't necessarily have been a big deal. BUT there was a problem - they didn't use the right "magic"/"missing" link to join/close the chain. I had constant trouble, the chain dropped frequently, originally maybe once a month/3-weeks. I went back to the store and reported - this didn't happen before. They blamed "maybe" the control wire or housing needed replacement causing this. I asked how would that possible have an such an effect? blahblah... 7 month later the chain broke - and it was not the chain itself, it was the missing link - and it broke as in the rivetted axle part broke out of the side piece - it was not that the link came apart at the removable/undone-able side, the link was destroyed. I went back to the store to buy another link as I figured the chain itself seems ok - if I just replace the link I should be good. So I went in and the associated said they don't carry missing links for KMC 1/8th chains. I stated but I had this done here. He responded yes, they sometimes use KMC 1/8th chain, but they don't carry the KMC (or any generic) 1/8th "missing link" joining thing. So I had to buzz off without accomplishing my goal - but I wondered - how is this possible/ They install a chain on my bike that they say they don't have the proper joining thingee for. So I walked to the next bike store (Bike Boom). I went in and asked for a KMC 1/8th missing link - and they had it. Looked completely different from the one that was on my chain. The pin length was different as well - when you take a half of the magic link I had and the double pin portion of the "missing link" and hold them together. I went back into the store and asked - are you sure this is right - this looks completely different from what I had. i had the chain in my bike basked outside the store. The associate came out with me, looked at what I had and said - you have a multi-speed (derailleur) 3/32th link on your chain - that is not the right one. The one I gave you is the right one! Turns out he was right. I installed the chain with the new link he had given me - and all the problems I had before seem to have disappeared. No chain drops anymore. No funny noises/"klonck"s. No (extreme) sensitivity of chain tension apparently related to chain drops anymore - now apparently trouble free operation. This also explains why the link failed and the way it failed and the answer of the attended of not having such a link. So they use the chain and then use a different link for different chain types that kind of initially kind of fits as in it seems to join the chain together, but then causes a lot of operational trouble and prematurely fails. The combined time I wasted with dealing with these failures like chain drops over this 7 month period is probably a day's worth - including the time I went back to the store and reported that something doesn't seem right; I now frequently have problems I didn't have before. To get a bullshit answer and would have incurred additional cost for "bogus" follow ups if I had gone for it.

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

I absolutely love city cycle! I have bought two bikes here, a Fuji for my daughter and a trek for…read moremyself! Best bikes I've ever owned! The service is personal and amazing and they both times went the extra mile. Way more in the way of service than you'll ever get from a box store.

This bike shop is awesome! I went in here after purchasing a bike; I needed a car mount. I am brand…read morenew to biking so I figured that going to the experts would be a wise move. I asked one of the employees if he could assist me with mounting the bike rack to my car and he said it would be no problem, even despite it raining outside! I found the people working at the store to be very helpful and friendly. I would definitely recommend checking this place out for all of your biking needs!

these guys rock! I rode in needing to have my disc brakes adjusted and they handled it immediately…read morewith good conversation too! THANKS!!

Competent, yes. Mildly condescending, yes. Hipster, definitely…read more Cambridge Bicycle is not bad, but it's hard to take a business seriously that handles vehicle (yes, bicycles are not all toys) parts and repair which does even open its doors before 11 AM. If you just need a bit and can't go elsewhere they're OK, but this should not be your local bike shop.

I was in a jam with a flat tire and headed to the closest bike shop, which was urban cycle. At the…read moredoor, I met James, who was heading over to their other shop. James was kind enough to pump up my tire. When I asked up the condition of my chain, he suggested a clean and lube service. James did an amazing job, and made the bike feel brand new. More importantly, he executed the service in less than an hour.....an amazing customer service considering I simply walked up. Check out urban cycle!!!

Had to get a derailleur adjusted on my bike. Also asked if they could take a look at one of my…read moretires. Derailleur was remedied quickly and worked well. They tried to upsell/add things to my purchase that I hadn't asked for. Were aggressive when I tried to say no thank you. Good place, bike technicians are great, I would just arrive with someone who knows bikes and who looks the part, because otherwise you might either end up in an uncomfortable situation and/or paying more than you'd anticipated.

The technicians here rescued an old bike (20+) without upselling or overcharging me. They were a…read morepleasure to deal with.

I am incredibly disappointed with my recent experience at North Shore Cycle. We purchased an RTR…read moreLite that stopped working within a week of use, so we brought it to the shop for repair. After holding onto the bike for over a week, the staff told us they were "waiting for a response from the company" and claimed the battery had been "tampered with," implying they wouldn't honor a replacement. Frustrated by the lack of progress and the accusatory tone, we decided to pick up the bike and handle the issue ourselves. When we reached out to the manufacturer directly, they apologized for the shop's lack of assistance, confirmed that the battery had clearly not been tampered with, and immediately began the replacement process. It is disheartening to receive such poor service after having purchased half a dozen bikes from this shop over the years. Given their unwillingness to advocate for their customers or provide basic support, we will not be returning to North Shore Cycle.

Bring Bring! Oh don't mind me, I am just rolling up on my BRIGHT GREEN Jolly Bike!…read more Know what? I bet my bike is cooler than yours! Oh no you say? Well unless you are one of those super cool bikers that built and painted their own bike, my bike is TOTALLY cooler ;) I bought my bike from Telca and Monet, two awesome women who run Jolly Bike, a small company out of Arlington that imports Gazelle bikes RIGHT from Amsterdam and sells them at summer festivals in Boston! So what REALLY makes my bike cool? For starters, its a girly bike, with a fully covered chain, so I can easily wear dresses, skirts or cute coats without having to worry about anything getting caught. Then, the bike lock is built in! It just locks the wheels in place and I take away the key, which is awesome since I hate carrying a lock while riding! Its a little heavy, but its worth if for all the features! Oh, and did I mention my bike is bright green? I guess Gazelle the company only makes a set number in REALLY cool colors like purple, green, orange! And then Monet custom paints the the colorful side panels for you with WHATEVER you want! I currently have the ones it came with from last summer, red with flowers, but I am getting them to paint me new ones this summer! So really, I have LOVE for all bikes! I am sure, as long as your love yours, its just as cool as mine! But mine is pretty cool ;)

Okay, I haven't bought one, but I read Morgan's review, and I'm in love. With Morgan, of course,…read morebecause she's cool; but now the bikes, as well. Look on the website. I've always wanted a bike like the ones the Dutch cruise around on. Now you can get one! And don't skip checking out the cool accessories, too. jollybike.com And, I found out that they sell them right down the block from me at Ray and Sons cycle shop. JOY!

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.