Just purchased my second Velotric ebike! I called in the late afternoon, Gerry picked up, and they…read moregot it done the next day! Very responsive and knowledgeable. They also have bikes and accessories in stock! Recommended.

I stopped in to the store to see if they could pump up my tires. It was clear I was not quite…read moreready to purchase an E bike but they could not have been more friendly and accommodating. When the time come, I will head over there. And the selection of bikes - some very light - was wonderful. I highly recommend them

I was so impressed with the ebike selection they had on display and Paula (I think that was her…read morename) was so knowledgeable, not to mention very pleasant and professional. I had been to numerous bike shops in search of a bike and this place was far and away the best.

Kind and considerate and knowledgeable. Decent prices, not the cheapest but you get what you pay…read morefor.

Door to Door is amazing. They were able to fix up some very old bicycles and get them working…read moreagain. They tuned up my Trek Madone and now it's ready to ride. Timely and efficient. Thanks!

Lovely business owner, great communication, and repairs that last!…read more I did my best to fix my son's bike and Door-to-Door put everything back together again.

Had an excellent bike fit experience with Ed Sassler. In addition to adjusting my cleats and bike…read moreso everything fits correctly and I'm using the right muscles, he explained a lot about the relevant biomechanics, which was both interesting and helped me know what to keep an eye out for in the future. The bike fit also included in-depth pedaling instruction and Ed picked up some bad habits I had and helped me learn what it feels like to have my center of mass in the right place. I came in experiencing shoulder pain during long rides and after the fit session that's almost completely gone away from the combination of adjustments and instruction. Definitely recommend getting a bike fit with Ed for cyclists of any level.

My road bike fit with Ed Sassler was superb. I'm return to cycling after a ski crash, and he was…read morevery thorough in problem solving how to accommodate my torn hip labrum and many asymmetries. I'm now cycling within my range of motion and training far more comfortably. He's also a phenomenal educator -- I left the session a better cyclist.

This is an amazing bike shop. The service from check in to check out is superlative. I bought a…read morevery beat up mountain bike that had not been taken care of, maybe ever. They were totally non judgmental. Offered some ideas to fix the bike. Sent me a written estimate and within a week it was better than new. This is my now go-to bike shop. Smart, generous with their time and the prices are more than fair. I highly recommend this shop.

What an amazing bike shop. This place was teaming with activity. So very many bikes and options to…read moredrool over. We were helped by the owner Brian and a member of his staff named Patrick. Both were super helpful with answering all our questions about sizes and brands and options that best fit my friend's budget. We ended up chatting and having a great time while moving forward with their purchase. Top notch!!!

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

When you walk into Quad Cycles you're not walking in to a bike studio. You're walking into one of,…read more"those," shops. As you enter you see the old black and white photos of the heyday of bicycle racing; raised arms at the finish line and cheering crowds. You see old, well-worn wool jerseys hung in on the walls and vintage Bianchi, Pinarello, and DeBernardi bicycles hanging from the ceiling as if to remind you of what kind of shop it really is. This is the shop of yesteryear where you hear the faint smell of oil and hear the local riders discussing their training routes or relaxing after a ride. Then you meet the humble owner who looks at you with that glint in his eye, the one that ensures you that he's going to take care of you. Rustem will look at you but he will not talk at first, but then he will clear his throat and tell you exactly what he thinks. He's akin to an auto mechanic that won't charge you extra for the little things. The noises of the mechanics and the spinning of bike wheels waft throughout the shop as you're guided along to what you need. Never too much and never too little. A careful and occasional glance from the owner as you follow the staff through the rows of bottles, gloves, riding kits, and helmets ensures you that he's trained them well; look them in the eye, they can always come back with questions, and they'll make whatever work for you. I moved to the town of Arlington in 2011 in a small apartment across the shop. Every Sunday I used to see the bright colors of green and blue kits roll out for a group ride and then return in the afternoon with smiles on their faces. So I walked in once, the bell rang at the door, and the owner, Rustem, came to the front of the shop having set aside a wheel he was truing. "You look like you're new here. How can we help?" It's been a humbling and pleasurable experience ever since. And my cup truly runs over. Lastly and in our current times with COVID-19, Rustem and his staff are taking things very seriously. They've implemented a one-customer-at-a-time policy and customers are lined up within 6 feet of one another. A staff member will greet you at the front door, take your payment, bring you your repaired bike, and do a credit card transaction with the utmost consideration of being sterile. Walk into this wonderful world of the way cycling used to be and the way it I now. You will not be disappointed.

blah. i've been here three times and had a lackluster experience each time. either ignored or…read moregrumped at. Brought my bike in to the owner to get a minor fix and they did a quick bad job charged me a lot then did not address it when i brought it back. most importantly as a community bike shop i didn't feel like they cared much about the community. what's the point then? bummer. I tend to go out of my way to not go to this place. check it out you may have a better experience.

I just bought my third bike from Cisco (fourth if you count the Tacx trainer bike). He is so easy…read moreto deal with. From "I think it's time for a gravel bike" to having the bike on the back of my car took one week (it wasn't in stock). His problem is that each time he has UNDER-sold me. I asked about getting the "best" gravel bike and "best" components. He understands how I ride: purely recreational, social and for fitness. I don't compete. He explained the higher end components would be wasted on me. He's right. He saved me a couple thousand dollars. And I'm always happy to support the small, local retail businesses. I'll pay more to support them instead of saving money buying from Amazon.

Took my old Cinelli Super Corsa in for a tune up. Francisco did a fantastic job bringing the bike…read moreback to life. Amongst other things , a deep clean of frame, conditioning the saddle , lube on the moving parts, new chain, fresh red tape,campy brake covers and put on rear tubular without the mess and aligned straight as an arrow. It's hard to find people that know how to work on the old steel rigs. Motivates me to get back on the saddle and enjoy the ride...