I'm not typically one to write reviews as I have worked in customer service and know that it can be harsh but this place doesn't even deserve one star. If you're planning on spending your money here - look elsewhere. This place lacks customer service beyond belief.
I went into Ski Haus in Framingham in December wanting to buy boots, skis, bindings, poles - the whole deal. Patrick, was the man who helped me, and if you're looking for someone to be enthusiastic and excited for you about your purchase, it's not him, he could care less about you as the customer. I should've known I made a bad decision when he told me they didn't have my size in the ski boots but to come back tomorrow after 12pm and they will have the boots there to be customized. I went back the next day and low and behold they did not have my boots and I was waiting there for about 30 minutes for them to figure that out. As I realize things happen, I said no problem, and came back the next day. They told me that the boots would feel "snug" and I would need to break them in. The boots ended up being way too small (for context, I'm a size 8/8.5 and they gave me a size 23.5 boot). The boots were so unbelievably small and painful that I physically could not ski in them. I ended up having to buy completely new boots on the ski trip I was on in my correct size (24.5).
I then tried calling Ski Haus for a WEEK & A HALF asking them if there was any way that I could return the boots because they do not fit whatsoever. Every time I spoke with someone they told me that Patrick would call me back.... he never did. I finally got a hold of Patrick after 6 calls and was not shocked that he did not care whatsoever that he sold me boots that were not sized correctly. In fact, he told me he wasn't able to call me back for a week and a half because they were "buying for the next season". He told me that he would figure out what to do for me and would give me a call back the next day...... he never did. I called again. He answered and told me they would only be able to give me 50% of what I spent on the boots because they have a "Boot Fit Guarantee", which I can tell you and guarantee you that these boots did not fit. Typically I would've just accepted the miss of $350 but after the poor customer service and spending nearly $3k total on ski gear - I was peeved.
If you're looking to buy ski gear - DO NOT GO HERE. Cannot believe these people are still in business given their lack of customer service. They lost my business, my family's business and if I can help it friend's business. read more