How have i never been here. I do frequent DSG quite often and had no idea they are the same…read moreumbrella. This is like a higher end brands DSG. Well organized, stupid clean, very presentable with a rock climbing wall available during certain hours earlier in the day. Sorry i didn't take note of the hours. The staff were reorganizing, no one approached me when looking for sneakers but that's quite alright i didn't need help this night. They have plenty of bottle brands, camping gear, sports gear, athleisure brands. Def know who and what they are so will be back for necessities and deals!

OMG! If you're a fan of Dick's Sporting Goods, you MUST visit Public Lands, in Framingham's…read moreShopper's World. This is one of their three locations in the U.S. and is actually owned by DSG. They focus more on outdoor recreation & highly recommend checking them out if you're looking for more stock of these brands: Varley, Patagonia, North Face, Vuori, Free People, Fjallraven, Arc'teryx, Marine Layer, Stanley/Yeti/Owala/Brumate, & more. I found Public Lands to be a more elevated DSG & loved the store...Very nice displays on the floor! They have a lovely selection of women's, men's, and children's. I think very similar to REI too, but better? Haha. Will definitely be back.

I have done business with this business a few times and have had a great experience each time…read more Their service and attention to customization of a solution makes the experience easy.

I ordered some Thule rack parts to fit my Mazda CX-9 with flush rails. I originally was quoted on a…read moreCargo box too but decided against it. The man said it was easy for them to put together and I said OK I'll get the rails and footings for over $600 and that was with a 25% discount for a Labor Day sale . NO WHERE was there a cost stated for any installation, which for this would be putting the pieces together. Which they can do in their sleep.Maybe the associate Renate was intimidated by a large man complaining that the easy installation was taking two hours more than he was quoted and he didnt have the time anymore. I ordered the parts later by phone, never a mention of the installation costs, Today when he called to say the parts were in he asked if I wanted them to put it together I said Sure, he then said it would be $145 more for this. I said it is no where on the contract of anything about any install cost and that should be quoted before. He said he did I said no he didnt and maybe he was intimidated by the very angry large man pacing the showroom. Now I look at the receipt and in very small type is "owes 145" then under it is "owes 35" which mean nothing to me because I paid in full via a card,but that is their way of saying they showed me the installation fee? Now what. is the $35 for? are they going to add that on? I feel like calling my card company and cancelling the order.

REI has decent prices and selection - but if you can't find what you want they are always able to…read morehave it shipped to the store for you. We've used that a few times in my household. Being a member comes with good deals - definitely worth signing up. The real gems here are the specialty employees though. Many of the sections have an expert wandering around ready to help answer incredibly specific questions and give recommendations. One such expert was named Clay I believe working in the boot section. He spent a long time with my husband showing him how to size boots differently than shoes, having him test it out on practice terrain, and picking the best fit for activity and price. These are the best fitting boots he's ever had!

I wouldn't recommend this particular location. While products are run of the mill and in line with…read moremanufacturers, customer service was abysmal. Upon entering and walking through the store multiple sales associates made eye contact with me & did not engage or ask if I needed assistance. After asking for help, positioning myself in a place where I was easily accessible to any sales person, I watched as each salesperson helped another patron around me. It took persistently initiating a dialogue to gain some semblance of help that was quickly discontinued. As a young person of color, I will not be returning to this REI location, but will bring my business elsewhere. Really a same, I've enjoyed REI in the past but this experience has been discouraging.

Horrible customer service. I went in to buy a bike after not having one for over a decade. We had…read morejust had a very positive experience next door at the kids shop, and we were hoping to have a fun family day getting new bikes. Unfortunately, the man attempting to help me was rude, mean, and extremely unhelpful. I'm sorry I'm not a bike aficionado, that is literally why I was asking for help. Needless to say, we left without giving them service. Such a disappointment for the whole family.

This used to be a great shop. I bought my first racing bike there in 1990. Sadly now it caters to…read morea different crowd and the staff was extremely unhelpful when I went in for a small repair. Tons of bikes in my family of cyclists and I had gotten a little tired of Landry's, so I figured I'd drive a couple extra miles to check out my old favorite shop. Waste of time. So sad.

Have gone diving with Mark from Mass diving a few times and he is excellent and knowledgeable. Very…read moreattentive to his group from start to finish including traveling. He arranges many dive trip per year and follows through with all the details. His selection of dive resorts have been very good. In addition he is also available to answer your questions and concerns. He has offered and given help regarding equipment. I recommend him completely for future dive trips whether you're traveling alone or with family.

I just had the pleasure of sharing a dive boat in Cuba's Jardines de la Reina with Mark Potter of…read moreMass Diving and could not resist the opportunity to share what a wonderful experience I had with him. We just happened to find ourselves in the same dive group (I am not a customer or a travel client of Mark or Mass Diving--not yet, anyway!), and yet Mark spent the week sharing his considerable knowledge base with me and with all of his fellow divers. Given how kind, fun, attentive and generous Mark was with random dive partners in his group, I can only imagine the level of service and care that his actual customers and clients would receive on one of his trips! I hope anyone considering a dive trip will take the chance to travel with Mark Potter, as I will, the very first chance I get! He is also a talented and dedicated underwater photographer to boot.

Landry's locations vary somewhat. The Natick location is excellent. I have used them multiple times…read morefor bike repair, and I have been very pleased with their level of knowledge, the quality of the work, and their friendliness.

I've had mostly dodgy experiences at various Landry's locations over the years but the Landry's on…read moreRoute 9 in Natick has treated me universally well. Just today I walked into the Route 9 shop with a broken/jammed BOA dial on my shoe. I was looking for a repair kit, which I wasn't really expecting them to carry but I was taking a shot in the dark because ordering one from BOA would have taken about 10 days and I wanted to use the shoe this weekend, if it was possible. Landry's didn't carry the specific repair kit that I needed, which was fine because it's pretty obscure, so I resigned myself to not being able to use my shoe for a while. But the guy I was dealing with in the shop ended up fixing my shoe right in front of me himself using the world's smallest hex wrench in about 120 seconds. I asked him what I owed him and he said, "nothing." He even gave me the wrench! I was so stoked that my dial problem was solved that I forgot the guy's name. But he was a big dude, with long hair, glasses and he was wearing flip-flops lol. ‍ Anyway, thanks to him, my weekend is looking up!

I am an avid cyclist in road, mountain and gravel cycling, and Papa Wheelies has been my go to bike…read moreshop for a number of years. Their customer service and knowledge of all types of riders and bikes is why I choose to patronize them, as well as why I will send all my friends who I try to convince to get into cycling. They truly just want you to get the best bike for yourself. Not the most expensive or the flashiest bike. They know their stuff and they truly just want to match everyone to a bike that will make them happy and give them the best riding experience. Their repair staff is also top notch. I have had some whacky issues with my bikes over the years and they have solved them every single time. Several years ago, I purchased an Orbea mountain bike through them. Unfortunately, there was a manufacturers defect with the dropper post (not Papa Wheelie's fault - a manufacturing issue). The staff at Papa Wheelie's took my bike in and took care of the entire process in dealing with the claim and getting the part from the manufacturer and got me back on my bike quite quickly considering many of the parts were coming in from Spain. I am always team support your local bike shop, but I am specifically team support Papa Wheelies as your lbs, because they truly care. Yes, you can order a bike online direct from manufacturers, but nothing beats the experience of going in and working with the people at Papa Wheelies to figure out what bike works for you and making adjustments to that bike or getting a bike fit to make sure that it is the best possible machine you can ride. It's an investment and Papa Wheelies makes that process 100 times easier. Lastly, I'll add that bikes can be expensive. Tax on expensive things can be expensive. New Hampshire doesn't have taxes. Are you doing the math with me? If you are buying a bike for several thousand dollars in other New England states, you can end up paying several hundred dollars in taxes. You can avoid that by heading on up to beautiful tax free New Hampshire and buying your bike at Papa Wheelies.

Papa Wheelies showed a real lack of professionalism over the past couple of days. After seeing…read moretheir business practices first hand I'd avoid this place. Late last month I got an email from them advertising an end of summer sale. It indicated that they took trade-ins and even included a calculator where I could figure out the value of my bike. I checked on-line and their website indicated that a bike I wanted was "in store". I spoke with the owner, Dan Houston. He was okay with the calculated value of my bike. The problem was, he said, the bike wasn't in-stock and it wouldn't be a good deal for him. I double checked on-line and found that the bike was showing to be in stock. I called their other store to be sure and they indicated that they had the bike I wanted. I don't know what happened but the guy at the warehouse said it was definitely there. So I went back in and told them that there must have been a mistake. Dan was not in. Josh Pierce indicated that the bike was not in stock. They did have a different color and since it was available (and already built) I said I would take that one instead. It's one excuse after another with these guys. Josh looked at my bike, found an imperfection in the paint and a couple of dirt marks (that cleaned right off), and said the bike could be worth $1,000 less than Dan had indicated the day before. He said if I wanted the new bike it was an additional $800 over their advertised price. After seeing their business practices first hand I'd avoid this place. My expectations were based completely on the numbers they gave me. If they find out that their advertised prices turned out to be too low they should just accept their mistake. Instead they wasted my time. Papa Wheelies did advertise they were having a special ("Last Chance to Save Big on End-of-Season Bikes"), their bike was on sale and the value I determined for my bike was based on what they provided. I thought the advertising was deceptive.