If you want the best service in Rhode Island or mass do yourself a favor and just go here. Ask for Jim aka "pink" and you will not be disappointed. Good honest work. Great communication and just the best around. Jim has decades of experience riding, owning bike shops, and working now back at Providence Bicycle! My bike went in for a tune up this year and it is riding better than ever!!!! Thank you Jim and providence bicycle!!!! read more

This guys are great. I've been there twice. They took care of me with professionalism and courtesy. Love it! I highly recommend Providence bicycle. read more

Jacob was my recent service person who helped me with buying a bike. I have some limitations with ms and he addressed all of that!! knowledgeable, helpful, kind. I've never received better service or learned so much. thanks, Jacob Ron put a dropper seat on one of my e-bikes. Again, he checked me on the bike, taught me how to correctly use dropper seat and sized me based on my shorter leg. thanks, Ron. I'll always do business with Providence Cycle. They've made my dream come true! I can ride again!! read more

My friend and I were on our way back to Boston to catch our flight home to California and stopped by Providence Bicycle because our goal is to run a marathon in every state as well as ride a bicycle. We ran in Narragansett the day before, however didn't get a chance to ride a bike. We walked into the store and found them in the middle of a move and explained our craziness to Mike. I asked "are you on STRAVA?" Knowing if it's not on STRAVA, it doesn't count! He was kind to allow us to ride to prove we rode in Rhode Island! I will definitely be back, that's what I call GREAT CUSTOMER SERVICE! read more

Providence Bicycle - Bikes Near Me - Providence, Rhode Island

I rarely comment but I ordered a bike for over $800 on May 2 and I was told it would be there within a couple of days. However, I called weekly and was told various stories about it being enroute but that never was true. Each time I spoke with someone, they kept telling me it was going to be here tomorrow which never happened. A month later, it never came and I had to ask for a refund. Very saddened because I wasted a month of not riding and my time. Also, I love supporting local businesses but I couldn't in this instance. I hope things change. read more

They have good service And prices are reasonable and they are very handy if there's a problem with the bike read more

I purchased a new Giant Cypress 2 bike in mid October. Lou helped with a proper fitting to help avoid knee, low back and neck pain from the bike I was riding. Unfortunately there was an issue with a knocking sound with every rotation of the peddles. They took the bike back twice, picking it up from my house the second time. They were determined to fix it and they did. Everyone who I came in contact with treated me with respect. Jimmy, Sergio, Noah, Barak and Jake. Lots of knowledge there. I even brought my 12 year old Diamondback in to be hauled over and it's running beautifully. I now have a winter bike and a summer bike. Companies like this restore my faith in humanity. Thank you. Pam Ethier read more

I was stranded on the other side of Providence from my home, because my wheel had mysteriously fallen off my bike, and I could not seem to get it reattached myself, so I called Providence Bicycle. I've been a customer for at least 13 years, and have always trusted them with my bike needs. They actually sent someone out to my location, where I was stranded, and they fixed my bike, and even helped me with securing the cargo on my bike. I am so grateful to know them, and that they actually came to my need, when I had no where else to turn. Love you guys! - Robbin. read more

Great service! Went in to get advice on my spin shoes and they were so friendly and took the time to discuss and repair. Will certainly go back for all cycling needs. read more

Awesome bike shop and great staff!! Has everything you need and prices are reasonable.

If u don't have high end bike they put u down just trying to ride a bike not buy 1000 bike to do so told me my bike would work on ya did Lincoln woods today then did EP bike path to Bristol on my cheapbbike so arrogant to me will I made it take that when I do buy a bike I sure won't be from there he looks like his seat stuck up his ass read more

Have mixed feelings about this place. Came here one day looking for a riding bike. The salesman was really knowledgeable and pretty polite; although I got vibes from him that the politeness wasn't super genuine. Told him I wanted to see their selection, and I guess the fact that I wasn't planning on buying anything that day put him in a sour mood. Asked if I could keep a bike I was interested in on hold, and he said, "A deposit is required to hold a bike." Funny how the next day, I went to NBX bikes in Providence and told them about the whole deposit situation. They said that only makes sense if you want to buy a super expensive bike (1K or more), which wasn't the case for me. This place didn't have many sales or promotions that I knew about from the salesman that first visit. Found out through my first check-in with Yelp here that I could get 10% off any apparel item. Came in the next day and was taken care of by a woman. She let me know that there's a 10% discount on helmets when you purchase a bike with them. Plus, she was just super nice and genuine. Wish I knew about the helmet discount the day before, so I wouldn't waste time searching online for deals. There's a large parking lot in the back to test drive bikes. It's a mix of smooth, bumpy with pot holes, and a little up hill. You get a nice idea of how the bike works in different types of terrain. Overall, I'm hesitant to recommend this place to anyone. Wasn't treated with genuine respect, the information was different depending on the salesperson, and just felt like giving business to someone else who was much more deserving of it. I shouldn't have to pull teeth to get answers. read more

Yesterday, I bought my first road bike here on sale, previously used. The attendant made me feel like I was getting a good bike at a good price. He was the reason I decided not to continue shopping elsewhere. He was simply awesome. He came off as honest and helpful. Downfall: I had a flat the next morning after riding a couple hundred feet and I bought the bike yesterday. I called about repair and this snarky girl answered, explaining that the repair wasn't free. I said I understood that I was to buy a new tire but to pay for the service didn't seem right. She went on to insist that the service was $8 and that "the world is a scary place." I did not appreciate this soulless, arbitrary response. All she had to say is they are not liable for flat repair. I wasn't looking for a free ride, just a little sympathy over bad luck. On the upside, turns out the real problem was that after pumping up the wheel while they serviced my bike for sale, they forgot to put the cap back on the valve. providence bicycle would have gotten five stars if not for the valve cover oops and the poor customer service post-purchase. read more

After months of window shopping, test riding, and saving, I finally bought a new road bike at Providence Bicycle. And the experience was awesome. Over the course of a week I browsed the inventory, got professionally fit, was assisted in selecting 5ish bikes matching my fit and budget, had all 5 adjusted to my measurements, test rode them on some gnarly hills, and finally selected the perfect one. As you can imagine, this process took a lot of time and energy on both ends! And I'm grateful for the dedicated service. Prov Bike was the last shop I checked out. Some local shops had the customer service but not the inventory, some had the inventory but not the customer service, and Providence Bicycle had it all. Communication was excellent. People were honest. I truly felt that it mattered to them that I leave with a bike I truly loved. A great buying experience. Easy to set up a payment plan. And generous with discounts on the bike (last season's model) and on any new gear bought with the bike. My only gripe is that it's still an expensive shop. I rarely stop in because any and all gear can be found cheaper elsewhere or online. But look no further if you're looking to buy a new bike. ps. to Adam who complained about the shop not being open on Saturday, it's because the owner observes the Jewish sabbath. The hours are consistent and posted online. They are open until 8 most days, which makes the shop accessible despite the Saturday closing. read more

I brought my specialized enduro there for an internally routed dropper post since I had a hell of a time running the cable on my own. They were unable to complete saying that my frame was not compatible with internal routing, which it IS. I took it home and did some quick research, finding out that the routing hole is hidden by a cable connector so I had it done within a half hour of bringing it home. I can't blame them for not knowing their own product since they didn't charge me. BUT the mechanic loosely installed the seat mount bolts because when I took the bike off my roof when I got home, one of the two bolts was about to fall out and the other one did..$32 for the replacement titanium bolt from manufacturer after shipping. THANKS prov bike, good work. Update, Providence Bike was nice enough to reach out to me after this encounter and apologize with a gift card. Good move on their part considering the other shops in the area..I will continue to use this shop read more

Dropped in to the Warwick shop to have a bike checked out that I bought through Craigslist. Randy and Mark were super friendly about taking a look at the bike and offering recommendations for upgrade. Even after I expressed not wanting to drop a ton of change on it right away, they stayed friendly and non-pushy. Overall great reception to my questions and I will be coming here when it's time to upgrade the lunker. read more

Rented a couple of bikes during our stay in Providence. Barak went out of his way to get a bike from the other store that would be a good fit for me. The bikes were in great condition and were a fun way to explore the town. Great customer service all around from our first call to the store to the end of our bike ride. read more

Recently, Providence Bicycle has improved its Service Department; they maintain an unrivaled inventory of components frequently refreshed. They're already the area's lowest with a Price Guarantee Policy; many parts are listed cheap on-line, but good luck actually try to buy them, then return when it's not what you ordered. Nice to buy from a store with a reputation and local presence, where you can try on or try out. The combination of great inventory and well trained service force does make them faster but much in demand. Yet they'll still fix a flat while you wait. And they can handle difficult stuff like shock maintenance. So, when you're all thumbs and want your bike to be a friend rather than a danger, pick one of the countless models of mountain and road bikes they have in stock and/or get a real technician to precisely do your repairs. And they are open all day, including Sundays. read more

I've had several experiences at the Providence branch. The first was shopping for a new bike, and the staff was very helpful and answered all my questions without any pushy salesmanship. The second involved a tune-up for my race bike, which went very smoothly. The third involved gluing a set of tubulars, and on this occasion they really shined. I made the mistake of trying to remove the glue from an old wheel with some citrus-based degreaser, and it took a few hours for them to remove it. They were transparent and made sure I was aware of the cost for removing the old glue. When I picked them up, they informed me that they had made a mistake about the cost of the labor, but they generously billed me at the initial rate they had quoted. They also threw in a truing at no cost. I really appreciate the professionalism, honesty, and friendliness here, and would recommend it to anyone looking for a shop in the Providence area. read more

I had an EXCELLENT experience this morning at Providence Bicycle. I bought a used Pedego e-bike, and I ran over a fish hook on the first day out! Dan helped me get the bike off my car. Jimmy changed my tire right away and didn't charge extra for the more complicated e-bike. I had a tire, so just needed the tube -- just 19.95 for the whole thing. I would recommend Providence Bicycle without reservation and I will certainly be back. Thanks all for a great experience! read more

I bought a bike here last weekend. Even though I walked in right around closing time AND I was looking for a used, budget-friendly bike, they went out of their way to be helpful and accommodating. Excellent service, friendly and knowledgeable staff, huge inventory and a great atmosphere. read more

In April bought my third bike from PB after much research and they excelled by far any other local shop. Store manager Mike F and staff were so helpful and accommodating to my questions and helping me choose the right bike for me. I was making a significant purchase for my pocketbook and never felt pressure to buy as I did in other stores. As well got a good trade in for my bike, fit, and no charge tune up after a few hundred miles. Bike mechanics are pros. Best of all I love my new wheels!! Cyndie read more

Brought my jogging stroller in for a flat tire after my husband had already attempted to fix it. Everyone was so nice. They found and fixed the problem within minutes, filled up the rest of my tires with air and sent me on my jogging way. I will say the repair was a little costly given it literally took less than 5 minutes ($17), but still worth it for me as a stroller with a flat is useless and I had a great experience here. Will be back! read more

Awesome spot and straight shooters when it came to repairs. Friendly and much more economical than the competition it seemed.

Ok, so I've been comming here for years and over the course of my time shopping here I've probably spent over $25k. I only ride cannondale and up until this year I have only bought my complete bikes and parts from prov. bicycle. Last time my fiancé and I went to the warwick location we were treated like a couple of assholes by one of the salesman, this guy watched us waiting for an associate for about 25 mins while he check out another customer and made chit chat about Lincoln woods trails while we stood there less than 5 feet away. After he was finished he just walked into the back and we didn't see him again, without even acknowledging the fact that he saw us standing there waiting. We walked out and haven't been back. Today I decided to give them another chance, big mistake. I asked about a set of handlebars for my bike, the salesman told me they were $160.00, I told him the same pair was online for $34.50 and I didn't understand why they were so much at prov. bicycle. He then told me that he doesn't have to explain their pricing to me and then suggested that I buy them online if I don't like their price. We will be taking our business elsewhere from now on, this place needs to do some market research on pricing and really needs to rehab their customer service practices. read more

These guys were super-helpful when I had to pack my bike for shipping on a Sunday after working in Providence for two weeks. They boxed up my bike for $50. Shipping was going to be $100 through whatever service they use, but I went to shipbikes.com and managed to save $50 by pre-paying them for a label. Noah was kind enough to arrange the FedEx Ground pickup and, although it took longer than expected, I received my bike a few days later in Chicago. read more

Staff yes are slightly inattentive but the shop has oodles of bikes from which to choose! I got my lovely Cannondale there and LOVE it. I did get measured prior to my purchase but they lost my measurements somewhere in the system. They still get a five star because of the bike options and the "feel" of the place. A little gritty! read more

This shop is closed on Saturdays, which means that all the weekend business is jammed into Sundays. I truly respect the owner's commitment to observing their holidays, but believe that in order to make it work, they need to be fully staffed on Sundays. The people who are there, while not overly attentive, are definitely extremely knowledgable once you jump up and down and flag their attention. The prices are higher than I've seen in Boston, but they have an adequate assortment of bikes (even if they don't carry my bike's brand) and will custom make a tri-bike for you for a small investment. Also, once you get their attention, they are (mostly) all yours, giving you the time that you need to try out adjustments or a new feature (in my case new pedals). Generally, I don't think there is a much of a market for bicycle shops in town, so while I'm in RI for awhile, it will do. read more

I gave them two stars because I bought my current bike there. However, I have given the shop a low rating because the more I have used bike mechanics in my new home (Oakland,CA) the more I realize how much I have been cheated by Providence Bicycle. For example, every time I got a flat on my bike the mechanics would suggest getting a whole new tire. Other times I would go in for a tune up and the mechanics would point out other problems with the bike, which would be fine, but every time I would go in I would spend close to a hundred dollars... and I would go in often. It was like going to some quack auto mechanic you would see on a 60 Minutes. Anyway, they are very helpful if you are looking to buy a new bike but other than that I would suggest going elsewhere for bike work. read more

I will be the first to admit that I have zero knowledge about bikes/cycling. My dad wanted some bike gloves and a chain cleaner for his birthday, and a co-worker recommended that I come here. I stopped by on a Tuesday afternoon and got great helpful service from two different employees. I wasn't sure what size gloves to get my dad and they were really helpful, even trying them on themselves to demonstrate how they fit and letting me know that he could exchange them if they didn't fit him. Although the prices are higher than you would pay online, I feel like it's worth it to support a Rhode Island small business. Would definitely return! read more

Great shop, both the Providence location and the Warwick location. In Warwick, Mike and Lynn are always a big help. They carry a great selection of bikes, parts and have a knowledgable staff in both locations. Sure I can grab parts cheaper on the web if I shop around, but for some things, I don't mind paying slightly more to support the local shops and to get great service. read more

Nice big clean shop. Repairs have a fair turn over rate which is always a plus. The shop has a decent amount of road and mountain bikes on the floor. Parking sucks here if it busy... read more

A really helpful bike shop that made us feel welcome. Sean helped us out as we were in need of some last minute things before the RI Half Ironman. He even went out of his way to show us some open water swims we could practice in. Overall, the shop is huge, with a ton of gear and a ton of bikes. It's one of the only shops I have been to with a separate triathlon section, full of goodies. Prices looked right and the service guys were helpful too. read more

I've been riding for 40 years and coming here for about 15. These guys know their stuff. Tom at service had everything I needed to rebuild my drive train in stock and even offered choices. Just a superb experience. Turns out the old bike needed more work than I was willing to do so I traded it in. John the sales guy was equally helpful and very knowledgable. The bike fit was thorough. I've tried other local bike shops. Never again. Stick with the best. ! read more

By far the best selection of bikes and equipment Ive seen here in Providence and probably all of RI. My wife and I had our bikes stolen and were looking for a good place to buy from. The staff was super helpful, knowledgable, and went above and beyond to help us find the right bikes with the optimal sizings. At the end of the day we ended up with a pair of exceptional bikes and a much better understanding of bike mechanics. Id recommend this place to anyone who's looking for great equipment, fair pricing, and helpful staff. Hats off to Providence Bicycle for running such a great shop! read more

The staff is so friendly and helpful. They are always helping me improve my bike no matter my budget. They never laugh at my mechanical incompetence. I got the yelp app just to review them. PVD location read more

This is one of the largest and most well stocked bike shops in southeastern New England. I have purchased some apparel and accessories here and regret that I did not purchase a bike here before moving to the midwest. Attentive staff, fair prices and a huge assortment of bikes in stock. They carry Bianchi, Felt, Specialized, Fuji, and Orbea just to name a few. Most shops carry less than 3 brands... nice to find a place that one can compare so many side by side. read more

This place is awesome. I put a bike on layaway three months ago and fell on hard times and forgot about it. When I really needed the money back, I called up and talked to the manager Mike at the Warwick location. I explained my tale of woe and he did not hesitate to offer me all of my deposit back even though they held the bike for me and it wasn't sold yet. He was very understanding and very helpful. I can't say I've had such an nice experience with a retailer in a very very long time. At the end of the same day I had my money back in full and in cash. Thanks again to Mike and Dan at Providence Bicycle you are running a first class business. read more

These guys were great! Mike, Mark and Randy were all very helpful, friendly and knowledgeable. I started my bike search before the winter, going to both PB locations and most of the local competitors to see the selections in person, learn about the different brands and get to know the staff. This would be my first brand new bike and was looking for a place to go back to for future service, parts etc and not just a bike. I got the best vibe from PB so when I was ready to buy, I decided to stop there first. I went back down to the warwick store where they had a great deal on a leftover cannondale. I didn't feel pushed with them and they were very patient. I was probably a pain with lots of questions and they still stayed a little later than closing to take care of me. They went the extra mile to help me fix my older bike which was awesome. There is definitely some value of getting properly fit on a bike. After being fit on the bike and riding it, the feel is very comfortable. I have only spent a limited amount of time on the bike with the weather, but so far so good! The bike is a blast to ride! Would definitely recommend these guys! read more

Overall, a great experience. I special ordered a GT Mountain Bike from the store and the bike was on back order and shipping was delayed, once the bike arrived the manufacturer had sent the wrong frame size. The manager Mike did his best to keep me happy and upgraded the bike model to a Specialized Hardrock for only $25 more, a $125 value. A much better bike! I highly recommend Providence Bicycle, they took responsibility for the manufacturers error and I was able to ride away happy and with a better bike. Thanks again to the store manager Mike, his customer service (and the other staff members) is why i will keep coming back. read more