Quality shop, from kids bikes to beach cruisers to serious all-day bikes. Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend. read more

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike fitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle! read more

Very friendly and helpful. They were able to replace the innertube in my tire in less than 15 minutes.

Excellent shop with very impressive selection of very high end bikes and more modest ones. The service here and mechanics are excellent - fast repair and very reasonable. High quality workmanship. Very friendly and professional staff too. Highly recommended. read more

Excellent staff, very knowledgable. Great place to ride to or out of on a new bike. Have expanded the service area and lots of sales currently going on. Trek Fest Bike short 40 % off. read more

Mystic Cycle Centre - Bikes Near Me - Mystic, Connecticut

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I took my bicycle in tonight to have the derailer/chain fixed. Chis, a very young person, was the bike tech. I waited 20 minutes prior to Chris getting to me due to a conversation with previous customer. Finally, getting to the counter I repeated my problem. Chris didn't seem to understand what I was saying so he took the bicycle out in lot for a test drive. In the process, he adjusted the seat for his height well above the height i had it at. He came back in and said could you demonstrate the problem? I said OK, why? He said he wasn't going to tell me what the problem was - he wanted me to tell him after I rode it. I was just out of work, tired, and didn't see the seat adjustment so when I tried to ride the bike I wiped out in the lot. Funny. Amusing, sure. But my problem is I have a scoliotic spine, compressed disks, arthritis throughout my spine and knees and have had replacement surgery. I ride bicycles to stay mobile. I really don't need to be injuring myself to prove a point to anyone or for the amusement of the employees at this shop. I had to yell at Chris to get him to take the bicycle inside and fix it. I believe he knew what the problem was, what was the point of injuring a customer. Well, former customer as I'm sure that I won't be back here any time soon. Is this the normal standard of customer care for Mystic Cycle Centre? It's nice having young people run the store, but maybe older people might have a little more empathy. read more

Great store with a good selection and great staff. Very helpful. But to me its a little overpriced. I've never paid over $200 for a tuneup but even after I turned down a few of their suggested repairs I was in the $330 range. Sorry guys, I wanted to love this store but have to find a place more affordable. read more

Excellent, friendly service at a reasonable price. It is also easy access to a pleasant trip into Old Saybrook along the coast and over a causeway. read more

Have been SO impressed and pleased with the terrific service. I was able to claim a bike they had en route thus only had to wait a couple of weeks for delivery, and a renewed excitement about cycling. They took exceptional care of me when I picked up my new bike, including setting me up with key accessories (lights, helmet, bottle & holder). I've been back twice for additional purchases and/or quick service questions and am always greeted with a friendly smile and immediate excellent service. Definitely recommended for all your cycling needs! read more

Was introduced to the company by a family member who lives nearby. I live in NJ (3+ hours drive depending on traffic). Great place to purchase a bike. Service is excellent with very friendly and knowledgeable staff! Steve read more

Chris, Alli, Joe, Nick, Sam, Jackson and the whole team are amazing. Recently, I was looking to purchase a specific style and size road bike, and with the limitations on inventory everywhere, Joe got right to work on finding all the components to build a bike. MCC is the type of bike store that any level biker can feel good about. Chris and Alli have created a warm and embracing community both inside and outside the shop. Thanks to you all for a great experience, once again! read more

I don't even know where to begin with how wonderful the folks at Mystic Cycle Centre are. My aunt and I just completed a 300 mile ride up to Provincetown, MA from Darien, CT and our interaction with Sean and his colleagues at MCC was one of the great highlights of our trip. We left for our ride in a rush, only packing 1 extra tube and CO2 canister to fix a flat. When we got our first flat about 20 miles from Mystic, with a couple 100 miles to go on our ride we called up Sean who not only advised us on some unexpected detours on our route, but also arranged a generous flat kit for us to pick up outside of MCC's scheduled business hours. Sean and his team were delightful, knowledgeable and clearly passionate about cycling. They went out of their way to problem solve and ended up ensuring that our ride was safe -- bc, as luck would have it we got our second (and last, thankfully!) flat about 10 miles past Mystic. The kind of kindness and care people like Sean exhibit is what makes America great. I cannot endorse them strongly enough - thank you Mystic Cycle Centre! read more

Have been here a few times in the 3 years that I've lived nearby for repairs on a 20 yo bike, and every time the customer service has been terrific. Very knowledgeable and friendly staff, and they work hard to get you fixed up and back on your bike ASAP. Highly recommended. read more

Stopped in for a new bike chain today. They currently are providing a hand sanitizer station as you walk in the door. Looks like they stocked some new bikes recently that are absolutely gorgeous. Beyond that, the two workers that were there today were friendly and helped recommend some mtb trails to me. read more

In two separate visits, my wife and I purchased new bikes. Since then we've been back for tune ups and other purchases. Every visit we've spoken w someone different and without fail we've gotten more than we needed in terms of assistance. These people love bikes, know bikes and like helping people with bikes. They consistently offer to do more than asked in regards to customer service - both with making the right purchase and technical expertise. read more

Best bike shop by far. Sean does an amazing job with all your sales and maintenance needs... Rob even helped me fix my wheelbarrow tire! read more

Mystic Cycle Centre - Bikes Near Me - Mystic, Connecticut

The morning after my visit to Mohegan I headed over to Mystic Cycle Center to rent a bike (mine mysteriously disappeared, damn Boston bike thieves!) and go for a relaxing ride through Mystic and Groton. Mystic Cycle Center hooked me up with a sick hybrid for like $20 and they also tuned up my girlfriend's bike and gave us helmets for free. That's 5 stars in my book! read more

Great selection... But service leaves alot to be desired. Wish we had other places in the area to purchase high quality bikes.

Work done as promised! Tune-up and new cables replaced. Good a new.

I can't say enough about these people. Nice, professional, great rentals, and they love biking! I would totally recommend them.

They have a great kids bike program. If you return within 2 years and upgrade they give you a certain amount towards your next purchase. The staff is engaging and on top of their game! Go there no where else. read more

Great cycle shop that we stumbled upon in Mystic on our way downtown. I needed grease so we popped in. They had just sold out of grease but were nice enough to put some of their own in a bag for me which was really cool. They have a great selection of apparel there which was refreshing, most cycle shops only have a handful of jerseys, and they carried Castelli. There was a healthy selection of bikes on hand too, including a sick green Specialized Venge. Looks like there is a good biking community in the Mystic area. read more

Staff is not just friendly but they all are bikers and therefor very knowledgeable and helpful. They will find the perfect bike and extras for you and even invite you to ride with them. Full service shop for all your bike needs and equipment. read more

These guys are really good. They can do a bunch of minor repairs while you wait. They have a great selection of bike and gear. Everyone here is nice and helpful. read more

Great selection of bicycles and accessories. Mark Young is gone for the Winter but hope to see him back there again come Spring. He is one of two mechanics in Connecticut I let work on my high-end bike. read more

In town visiting my family who have a summer home in Stonington, CT. Stopped by the shop and was given some excellent routes for cycling on my road bike. My handlebar has been making a creaky noise for about a week. Sean, the store manager, took apart my headset and greased the bearing and made some adjustments. I asked how much I owed and it was on the house. Great bike shop with professional, down to earth and courteous staff! Highly recommended if you are visiting the area! :) read more

Family away from family. They are always looking out for your best interest and Very helpful. Love going either to look, research, or purchase they are amazing!!! read more

The bike mechanics at Mystic Cycle Centre were amazing. I'd just bought a used bike off someone's lawn, and I went in to get it checked out on a friend's recommendation, not knowing much about bikes, or even what to ask. They all gathered around my new (used) bike and said sweet things like it was "immaculate" and a "piece of art" and "a steal" for what I paid for it, and talked about free spinning front wheels and the 1970's. I felt like the owner of an awesome vintage car - which was a funny, proud feeling, since I've never owned a car. I told them I'd be commuting between Westerly and Mystic, and they told me what I could expect from a bike like mine, and what I could do to best maintain it, and asked, in a very concerned way, if I had a helmet. They also filled my tires with air, and were generally so accommodating that I wanted to hug them all. The last thing they said to me was, "We support are commuters." I felt very supported, and definitely will be going to them with any problems or questions I might have in the future. Totally friendly, totally fast and efficient, obviously a large knowledge pool between the employees. A great first impression. read more

We went with a group of Cub Scouts to learn about bike maintenance and safety. The instructor, Jake, did a fantastic job teaching. The kids learned a lot and so did the parents. We went up to the shop upstairs and it was clean and organized. I could understand why people entrust them with important bicycle repairs and maintenance. read more

Best bike repair, home town, fix-it shop.

I never shop but was very impressed with the initial appearance and helpfulness of the staff. In fact I bought a second hand Trek when it was totally unplanned. I then rode it 8 miles and enjoyed the bike very much. I'll be back for more stuff? read more

I have bought $4500 worth of bikes and probably another $500 - $1000 in accessories and tune ups from these guys and have been with multiple friends through the bike buying process at MCC. They are awesome! I love love love the atmosphere, the selection and the knowledge they offer. No pressure, always friendly and helpful! I am a customer for life. read more