I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

Phoebe Is the best employee at this company ever…read more A great sales person and super knowledgeable if you go to any of their locations try to go to the one that she is at on Hope Street, if they had the bike I want it I would've definitely bought it from her, no joke other than my bike shop in Atlanta she's to go to here

I am so obsessed with the customer service provided by Phoebe at this store that I had to "create"…read morethis business on Yelp so I could give her a glowing review. My husband has a recently acquired biking habit and purchased a new bike last summer in the middle of the supply chain issues. Unfortunately it was backordered so he knew he'd have to wait a while. Phoebe has kept him up to date on updates (for better or worse) in estimated arrival time and in the meantime she and the rest of the trek team have been extraordinarily helpful. It turns out biking is a rather expensive hobby so I have taken to buying all of his gifts at this store as well. As someone who doesn't seriously bike I am clueless about all of the gadgets and accessories but everyone is always patient and kind in helping me pick out the perfect gift. It's not a huge store so I have had to get things shipped from other trek locations but they are great about contacting me and even put a cute little bow on my most recent gift. Today we even had a package HAND DELIVERED (no postage) at our door with a cute little note saying they appreciated the patience waiting for the bike and happy holidays. Seriously- this customer service cannot be beat and we will certainly continue to turn to the providence trek location for all bike related purchases.

If you want the best service in Rhode Island or mass do yourself a favor and just go here. Ask…read morefor Jim aka "pink" and you will not be disappointed. Good honest work. Great communication and just the best around. Jim has decades of experience riding, owning bike shops, and working now back at Providence Bicycle! My bike went in for a tune up this year and it is riding better than ever!!!! Thank you Jim and providence bicycle!!!!

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

A pleasant greeting at the door, but zero offer to assist with what was my first experience…read morebeginning to look into an e-bike. Totally understandable that he was talking to someone else, but there was no indication that he had plans to help me understand this new frontier.

No one is better than Tyler at helping you select the right bike and his customer service is second…read moreto none, providing guidance and bike safety oversight well after your purchase. Highly recommend.

I stopped in following my first bike ride in two years. (A mile into my ride my front break…read morestarted rubbing). They quickly serviced the bike and at my request helped guide me thru getting what I needed to weather any future emergency. No high pressure, very friendly service, and reasonably priced. Ben, the service manager was most helpful.

This place is really great . I've been here a few times when the place has been under different…read moreownership. Whomever is running the place now definitely knows what they are doing . Both times I've been there in the past year the employees were polite and knowledgeable. They seem to have the best interest of of the customer in mind . I currently don't ride trek but I recommend the store for anything you would need for biking .

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

Very friendly and helpful. They were able to replace the innertube in my tire in less than 15…read moreminutes.

My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.

Sal's saved me! $55 for a car inspection and they were able to get me in for a last minute appt…read morenext day on a Friday. I didn't pay attention to my car inspection sticker expiring and checked the mail, dmv was going to suspend my license on Monday. Steve was very nice on the phone and took care of the inspection quick. I was able to get the inspection done on lunch break and even make it back to work on time.

The service was terrible. They overcharged just to diagnose mopeds and then when their price was to…read morehigh for services I was going elsewhere they didn't put my mopeds back together correctly and didn't put all pieces back. i advise you to go elsewhere.

Finally got Dante CVO fixed better than new. Changed out my entire clutch system , switching…read morefactory cable clutch to factory hydraulic clutch ( i don't give s shit about your opinion on hydraulic ) adding Rekluse clutch slave easy pull. Had to travel to https://www.facebook.com/share/191mKzwXPw/?mibextid=wwXIfr. These guys are on point. Traveling 4 hours each way to Rhode Island to leave my bike was not in the plans but believe me it was worth it. these guys can build engines and do technical work than no other dealer can. Richie the owner and master mechanic with Vic service supervisor top notch engineer (way over qualified to work at Harley but its his passion) were on point. If get there tell em Sean from New York sent you

Nice folks, they treat you better than family! Warm smile,…read morecare and concern about how and what you are doing. Who could ask for more from a dealership? Stop by to gear up or fix up it will be time well spent!