Nice folks, they treat you better than family! Warm smile, care and concern about how and what you are doing. Who could ask for more from a dealership? Stop by to gear up or fix up it will be time well spent! read more

Precision Harley-Davidson - 2002 V Rod - Motorcycle Dealers Near Me - Pawtucket, Rhode Island

Finally got Dante CVO fixed better than new. Changed out my entire clutch system , switching factory cable clutch to factory hydraulic clutch ( i don't give s shit about your opinion on hydraulic ) adding Rekluse clutch slave easy pull. Had to travel to https://www.facebook.com/share/191mKzwXPw/?mibextid=wwXIfr. These guys are on point. Traveling 4 hours each way to Rhode Island to leave my bike was not in the plans but believe me it was worth it. these guys can build engines and do technical work than no other dealer can. Richie the owner and master mechanic with Vic service supervisor top notch engineer (way over qualified to work at Harley but its his passion) were on point. If get there tell em Sean from New York sent you read more

Precision Harley-Davidson - CVO Roadglide limited 2022 - Motorcycle Dealers Near Me - Pawtucket, Rhode Island

I brought my 1979 Harley-Davidson FLH-80 Electra Glide to Precision Harley in Pawtucket with the goal of bringing her back to her former glory--and the entire experience exceeded my expectations. From my initial conversation with Jim to working closely with Richie, Vitor, and Sam throughout the restoration process, I was blown away by the professionalism, knowledge, and care every step of the way. These guys don't just fix bikes--they restore history. They kept me updated with progress, involved me in the process, and treated the project like it was their own ride. The level of craftsmanship, machining, and mechanical expertise they bring to the table is second to none. I couldn't be happier with how everything turned out. The FLH-80 rides like a dream and looks incredible. Huge thanks to the whole team at Precision Harley-Davidson. If you care about your bike and want it done right, this is the place. read more

I'm a new customer to this dealership. Over the past few days I have purchased both clothing and accessories along with some parts. All of the employees were awesome to deal with and were very helpful. read more

The only reason there are two stars is because I like Rich- he takes the time to talk to my husband and they have a great rapport. I have heard horror stories of this MC dealership even within our own family- however despite this we chose to purchase our '22 Roadglide Special here. They swapped the bike in quickly, and my husband went back and checked the bike out while it was still in the service storage area. He was whisked into the finance office (he's an FI manager for 20 years himself in the auto industry) and did all the paperwork. The FI guy was less than knowledgeable about the product and the warranties, etc. Upon the ride home- he noted that the wheels were not what the deal specs were and were not the original ones that came on the special. We called and were told that those were indeed not the right wheels but that we were stuck with them! After calling HD corporate- they agreed the wheels we were given were about $1500 cheaper and that unfortunately this was a dealer issue. We called back Precision and Sam in service told us we were indeed stuck with them and that the best she could do was give us the RIGHT rims- that are specd in the deal FOR COST! Keep in mind- there is absolutely NO MARKUP in the wheels. SMH. I am so freaking disappointed- I called HD corp AGAIN- they told me to take it up with the dealer- so I callled Sam once again. NOW- all of a sudden we became part of what she said was a 5-person meeting where they made sure we were aware they were not the original tires!!!! Lol. If they were that concerned- they should've changed the writing in the deal. I'm pretty sure this is illegal and will be contacting consumer affairs. But the worst part of it is- she is not accurately defending their actions. We were never made aware - it was just them sweeping the issue under the rug. They absolutely would have been able to remedy the situation. Harley Davidson as a manufacturer has some of the worst customer service I have ever seen. Like as in comparable to Walmart or a cellular network. The way they treat customers in the phone is no different than the way they talk to their franchisees. I am so disappointed in this trademark American company as a whole. The fish stinks from the head, down. Harley needs to change the way they treat people, for sure, and then maybe the treatment will trickle down to the people who keep the product alive- the customers. read more

I bought my first sportster from precision. It being my first bike/Harley, I was unsure of what to expect from the sales staff, the service and the bike. What I found is that the price was right, sales were straight forward and no bull, the finance guy/John was up front and honest and the bike, well the bike served me well for 5 years! She was a beauty! Now, I went in thinking I wanted another sporty type bike. The salesman/Anthony, which they never do, said why don't you take a ride and make a decision while you ride let the bike do its job! He could not have been more right! I came back and had a pretty good idea on which direction I wanted to go and it was nowhere near where I was before. I ended up buying a Softail Deluxe, which I am more than ecstatic about! Great experiences here! Anthony and Jay in sales, john in finance, Al and Nao in parts and accessories and Samantha (maybe the most brilliant person I've met), have made my time owning a Harley unreal! Couldn't be happier! read more

Precision Harley-Davidson - My new scooter! - Motorcycle Dealers Near Me - Pawtucket, Rhode Island

Purchased my 2018 Harley Davidson Road glide from Precision in July 18, since then I've posted over 50,000 miles , the service I receive from them has been impeccable. From Samantha in service , Allen in parts and Vitor service technician . With the knowledge of Richie the GM, CFO, CEO and CPO you can't go wrong with them. Coming from Mass, when there are two dealers much closer. Doesn't matter. read more

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The jackasses at my local Harley Dealer in KC MO, said the LED replacement light I needed for my hard bag spoilers were no longer available. I only had these things for 2 years. The guy printed out a list of other dealerships in the USA that might have them in stock. He handed me the list and told me it would be better if I called them myself. It was 20° outside and I was literally the only non-employee in the place! Anyway, I took the list home and didn't have to go past PRECISION HARLEY in Rhode Island. Noel in the parts department dug through all his old stock. He found what I needed...it had been on their shelf since 2012. So glad he was relentless and thorough! He boxed and shipped that day and it arrived in 4 days. Thanks, Noel!! read more

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When you purchase a bike from Precision you become part of their family. I was about to take a trip for several days and had a light come on. I called the service dept and they told me to bring it right in. They did some trouble shooting on the issue and explained everything in great detail. I was on my way with the confidence I wouldn't have any issues with the bike. Thanks for treating me like family. read more

I don't own a Harley but have family members that do. As a result, I only shop here once a year, at Christmas, to get gifts but have returned to this location year after year for the last decade. They have a large retail area and keep it well stocked and merchandised. I always find something new and special to give as gifts. The staff has always been friendly and helpful. read more

Just popped into Precision Harley Davidson for a part, ended up getting a beautiful jacket. The people are so friendly and helpful! A+ Thank you!!! read more

Always a pleasure going to precision. The staff is welcoming and helpful. They always have what you need in either clothing or parts. Special orders aRe easy to make for any out of stock items. Service is quick and pricing is very fair. Take a min to stop into the showroom next door. You will be pleased read more

In what started out as browsing for what Harley I would like turned into such a great connection. It is really nice to find a business that cares! Everybody from parts, sales and service go way out of their way to make the customer feel welcomed & valued! Big Kudos to Allen, Sam, Richie & Ken, amazing job!! read more

Amazing experience !! We came from NY and the owner opened shop on day off! Highly recommend stopping by on your way through !

Everyone is very knowledgeable, friendly and always willing to help. Gear is always the latest stuff from HD with plenty of sizes to chose from. Great spot for anything HD related. read more

Waste of time!!! Awful sales service from Anthony! Mr. Anthony called me on my cell phone and asked if I was still interested is a Road Glide. I told him no because I recently purchased a Road Glide elsewhere for a fair price. He then told me that I was a f*****g waste of time and hung up on me! Unacceptable. Needless to say... I will NEVER buy anything from them. read more

I usually have good experience when I visit Precision Harley, but today was different, maybe you not on the business of wanting to sell harleys anymore, I was greeted so so rude and have been always loyal to them, bought a total of 3 Harleys there in the past 10 years, really disappointed, I know is difficult to find good employees but wow, this girl never seen her there before, Rich make sure you hire better quality people there. read more

Went into Precision with my boyfriend a few weeks ago to get a new tire for his bike and was extremely impressed with the service department. The staff was knowledgeable, super friendly and incredibly willing to help. Also happened to check out the store's bikes when we were there - great new and used selection. Will definitely recommend this place to friends. My boyfriend couldn't be happier with the new tire. Thanks for all the help!! read more

As a general rule, I don't like automobile/motorcycle salespeople. They are often pushy, play "bait and switch", tell you that your financing did not go through after you've bought something, but offer to get you financing at another bank from a higher rate. Then there's the whole ordeal about going back and forth with the manager, who is in the other room so you cannot negotiate with him directly. I am too old for games. And most dealers give you a price, but then add on dealer prep, freight charges, advertising charges, and every other charge they can think of. But I just bought a new Harley here, and the experience was great. Jay Charney was a straight shooter, knew the bikes, didn't play games, kept his word, and was easy to work with. The dealership did what they said they would do. And they told me up front that the price they gave me was the "out the door" price, with the exception of a 195 dollar document fee, which went to the state of Rhode Island. Tom Bond read more

Updated Review Submitted Monday, March 21, 2016 I received a nice letter from the front desk service representative, along with a software update cd disk, which did work. The follow up that this company has provided to remedy a poor situation has prompted me to upgrade my review. I am impressed with the thoroughness to correct a bad situation. I think the company was proactive in handling this situation and I hope they continue to provide excellent customer service. I went from never wanting to return here to a state of mind that, yes, I probably will return to this dealership. They did an outstanding job to fix a mistake. read more

Unprofessional and not trustworthy! I bought my HD front tire for $100 from Precision Harley and asked them to put it on my motorcycle. They said it would be $44 installed. I brought the bike in and they said the bearing needed to be repacked and the front brake pads needed to be replaced so they called me and said it would be $160 total and I said sounds great. I went to pick it up and they charged me $280 (I already paid the $100 for the tire prior). There was no tube price on my receipt so I asked if they put a new tube on with the tire and Mark told me no and then he asked Lou and he said yes. Ok how do you forget to install a new tube with a new tire? I paid for the tube anyway and then weeks later I got a flat front tire and found the cause to be a popped tube. The tube was the original from the old tire and I couldn't believe that they would lie straight to my face and tell me they installed a new tube when in actuality they forgot to install it and didn't want to reinstall it because of being busy or for whatever reason. I called the shop and complained and they backed up the mechanic's word and said it was a new tube. So they charged me for a tube that was never installed. I do not have enough money for lawyers otherwise I would definitely try suing them for the unsafe practices they used against me. I know you are probably busy like me but do not take your bike here it is not worth the hassle and danger. read more

First of all anyone that owns a bike and tries to get it fixed in season knows how hard it is to get quick repair done. Not only did this company get me in on one Saturday and Out the next Saturday, the mechanic spent time with me explaining what was done. THese guys are fantastic. All of my business is going to them, despite the 35 minute drive! read more

Aside from the very polite and helpful girls over in the merchandise department, this place has some horrible management. Nothing but lies, deceit and lack of customer service. I would not recommend doing ANY type of business here other than window shopping for your real purchase. I now drive out of my way to work with a much more professional Harley dealership and am 100% satisfied. Don't be fooled. read more

Probably the best parts department for Harley anywhere in RI and surrounding ma. Al knows his stuff and goes above and beyond to help. Good selection of new and used bikes. Watch the financing tho...better off using your own bank if possible. Overall I recommend precision highly for sales and service after the sale. read more

Bought 2018 fatbob here. Very nice had a blast. Very friendly. Lots to choose from. Used and new bikes. Lots to buy. About 45 min ride down 95 from north. Plenty of room for parking and bike trailers. See u there. read more

I delivered my bike to Precision Harley Davidso for repairs from an accident in July of this year, I waited approximately 2 week intervals to check the status of repairs, bike sat the entire months of August and September, not being repaired. Over a two month time span and several conversations regarding my bike and possible completion date, as I planned to attend Biketoberfest in Daytona. I had reservations beginning 13 Oct, and around 1 Oct, I called Precision Harley to check the status of my bike, trying to get an idea if I should cancel my reservation and this is the response I received: (keep in mind, the bike has been in their possession since 31 July) We are doing our best to get your bike repaired as quickly as possible so that you can make your planned trip as scheduled. Precision Harley Davidson ( name used in place of person spoken with on regular basis) went on to say that they have additional mechanics being paid overtime to finish bike, as though they are going overboard to insure I make my trip, AGAIN, keep in mind they had my bike since 31 July. After all the headache, I received my bike and as expected, there were issues (emblem peels off, Rhinehart exhaust, one was about inch higher than other, replace kickstand, headlamp) had to return for problems to be corrected, that was another three weeks sitting at Precision, glad it was not yet riding season. Checking the insurance estimates and parts list and cost, I discovered Precision Harley had billed for two of the same parts which were needed, but only replaced ONE and left the old part in place, in which they in interim had to replace anyways. Precision Harley Davidson, CHEAT me once, shame on you, CHEAT me twice, shame on me,(for continued to do business there. read more

Went to Precision for a new tire that was cut deep on the side wall of my 2008 Ultra. I am in town from South Florida, and ride daily year round so a bad tire on a Saturday was not an option, the service department , Marlene answered the phone on the second ring. She sent me to parts where they answered on the first ring. The parts department even had the tire in stock, what a surprise! I was then sent back to service where I was told come in and we will fit you in. I thought OMG this will take all day. Nope not here, they were quick efficient and knowledgeable. I was so pleased I even had a set of Reinhart slip on installed at the same time. All this in under 1 1/2 hours. Thank you for true service, if you want timely service and respect come to Precision Respectfully E 239 read more

Bought new bike there. Good people and work. Good for services on bikes. Great prices. Thanks precision for posters.

If I could, I would NOT even give them a one star rating. I bought a brand new bike from them, they we're the sweetest people to deal with. However, once the deal was done it was done!!!!!! They couldn't even be bother to go over the bike with us BECAUSE the sales person Tom ( who we made the deal with) was too busy trying to make another deal . I have been warned about their customer service and figured I would give them the benefit of the doubt , BOY WAS I WRONG! They are the rudest and most un-professional staff that I ever met. If you are thinking of making a purchase of any kind, whether its a new bike, Harley gear ect.....GO TO OCEAN STATE HARLEY DAVIDSON........ ( or any other Harley dealership is better than Precision Harley). read more

Bad service. Bad parts. Bad accessories. Better spend your money somewhere else, this dealer sucks. They already closed one store, hopefully this one soon as well. read more

I wish I could give less than a star on this one...My boyfriend called from out of state to ask if they could replace his rear tire on his bike. He was told they could squeeze him in and that it would be $350. After his drive down, he has to wait all day to get the tire replaced - he called at 10am and drove down shortly thereafter. The bike was not touched until 4pm. Needless to say, despite waiting around all day in Pawtucket for the tire to be replaced, he is then told that there is corrosion (they never showed him the corrosion on a 2 year old bike) and it will cost him $510 for the tire and mounting...What a racket! The dealership loves the bait & switch game as evidenced by the other posts for this place. read more

Best motorcycle service in New England !

After moving here from out of state, I was looking for a Harley Davidson Dealership I felt welcome at after being referred to a dealership in R.I. which for my moral reasons I will leave their name out if this review I was shocked at how rude the parts women was behind the counter, I left without making my purchase. I then by the grace of God heard a few fellow riders praising a dealership in Pawtucket called Precision Harley Davidson, on my next day off I went in skeptical but was greeted promptly and with a warm welcome by a young man named Gab he helped me with all my questions and I definitely felt welcome I made my first purchase in Rhode Island @ Precision Harley Davidson and it will definitely not be my last. Before I left i was even more surprised when he asked if I was Brasilian and began speaking to me in my native tongue. YOU GUYS ROCK PRECISION!!! After seeing the awful and obviously inaccurate review the previous yelper left I felt I should counter and defend My new Dealership, obrigado Gab thanks for the help see you soon. read more

honestly, I am very surprised at the negative reviews that this place has. I had a truly great experience at precision harley. I came in for a new tire for my sportster. they had the tire right in store . The service department was very awesome. Everyone was very friendly, qualified, and well-spoken. I ended up buying a really cute harley davidson jacket as well..they have great merchandise FYI. I also took a walk through their showroom and was very impressed with their bike selection. I think for the convenient location and for the selection alone this place should have way better reviews. read more

Brought my old ironhead top end in for them to fit pistons that I purchased online. a week later they call me up and the price had doubled. They painted the jugs and heads also. When I complained they didn't budge, to this day they still have my high compression pistons, jugs and heads, I sold the bike as a basket case. read more

Just bought a new bike and could not be happier. I got a great price right from start with no bogus prep charges or marked up extended warranty. The bike I wanted was not due in for three weeks but they traded to another dealer to get it the next day. read more

The staff at Precision Harley-Davidson is the most friendliest group of people I've ever met from sales to service to the parts department they are all extremely knowledgeable. I have just recently purchased my second bike from precision and they have made my buying experience very enjoyable very easy and simple they understood my Needs & Wants. Precision is the best Harley dealer in all of New England .from buying my first bike to my second bike my salesman Nick made sure that the bike I chose the most comfortable and safest for me to ride. Whether I stopped in to say hi by a t-shirt or ask a question about my bike they always there to help. And what is important is that when you go into most dealerships whether it's a car or motorcycle they don't remember your name but when you walk into precision Harley-Davidson everyone from the owner all the way down the line every employee Knows My Name and that makes me feel welcomed and appreciated because you don't get that from any other dealer So thank you again to everybody at Precision Harley-Davidson you truly know how to make customers happy read more

This place is AMAZING what a selection of bikes new and used in two buildings. The sales guys are great they really know there bikes and very friendly. If your looking for a new bike this is the place you need to go to.I just bought my bike there everyone was great from the parts guys to the girls that sold me all the gear I needed. Service scheduled my first appointment with me..This Harley shop is the best around the people more bike there then anywhere I looked and better friendly people.. and NO BULLSHIT FEES like the other places I went to. Precision Harley Davidson Is the best in New England,.. The people they have working there now make that place... read more

This dealership is more than fair on price and provides excellent service and repairs are handled accurately and quickly. I would highly recommend this dealership over many other HD dealers in the area. read more

stopped on a friday afternoon on a road trip from texas. turned out it was an electrical problem. owner (richie) and his daughter (samantha) took great care of us as we were on the road- got the job done a bit after closing time but made no fuss about that. they did an excellent job and the entire staff there were very helpful and pleasant. if it was not so far from texas i would come back- thanks so much precision!!! read more