Repaired a SPECIALIZED bike for me. On time and a beautiful condition now. Enjoyed talking with…read morethem and getting ideas. I'll probably buy my new bike here.

Rick (owner of Union Cycle) is fantastic. My 12-year-old son has fallen in love with bicycling and…read morealways has questions for him. Rick engages with him in such a professional and encouraging way.

Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

My husband and I booked the Brunch Tour on 05/24/2026, it started at 9AM, it was a rainy day…read more Despite that we both had so much fun. The staff were all genuinely happy to work despite the rainy day. I personally thought that I wouldn't make the tour as I am not phyisically fit. But the 1st 3 miles were a breeze because most of the time it is going downhill. Then we had brunch- there was an assortment of croissants, muffins, breakfast pastries, coffee, tea and juices. They also provided 2 tickets each/ person for alcohol. No one in our tour drank alcohol as it was too early. The second 3 miles of going back was a tiny bit hard because you are going uphill, but because you are enjoying yourselves too much- you wont even feel the pain. The staff kept on asking if we want our pictures taken. That was constant. You don't have to ask them. They will ask you. This is truly a good experience. I am so glad we did it.

We booked Rail Explorers in Portsmouth RI for my son's birthday and we had the best time. It was a…read morebucket list item we wanted to check off. The first time I've seen it was on the show, The Real Housewives of RI. The weather was chilly and drizzly, but it turned out nice for us at our 5 pm departure. It's kid-friendly, we got to stop at a picnic spot with a fire and beautiful views of the water and the Newport bridge. It was easy but exhilarating; definitely a unique experience and I highly recommend. We booked a week in advance. The check in process was seamless. The ride took about an hour and a half with the stop at the picnic spot (there were bathrooms too). There is a parking lot as well. Yes, we would definitely do it again!

Was in a pinch and needed a barb for my hydraulic line. The mechanic was super cool and helped me…read moreout.

My daughter had a flat and we needed a repair. Who knew this place was there?? I have driven by it…read moreprobably thousands of times and even eaten right next door at J. Grays! It is withing a mile of my house. We went in on a Wednesday around noon. There were two guys working and both greeted us and one really jumped in to get moving with our needs. He took her bike, popped it up on the bike jack (not sure if that is an official term) and got to work. He gave us a few tips to continue to care for her bikeas well. We were in and out of the store withing 20 minutes and spent $21 on a tire repair. My daughter was thrilled to have her wheels back and I was thrilled it was quick and reasonable! Thanks Blackstone Bicycles! Just a FYI to those really into bikes they sell bikes and all accessories here for bikes! Also at the door they has some cool pamphlets that map out local bike trails around. It also looks like they may have a local group that meets up for bike rides at Lincoln woods

Buying the Bike was easy, with %100 assistance from the Trek people. However, when mechanical…read morefailures came up, (Brake Caliper seal leak onto rotor), getting help was difficult. After several visits, a call to Trek Corporate, over 5 weeks, and a talk with the manager, I was able to get that problem, as well as the shifting problem and rotor centering problem worked on. Not good: too much aggravation and too much of my time and work. I bought the bike to ride it, not to put it in my car and drive it back and forth to Trek. Ernest Berube

I stopped in following my first bike ride in two years. (A mile into my ride my front break…read morestarted rubbing). They quickly serviced the bike and at my request helped guide me thru getting what I needed to weather any future emergency. No high pressure, very friendly service, and reasonably priced. Ben, the service manager was most helpful.

It was really fun. Me and my family had a blast bikes had no problems. I loved riding the bikes…read moredown the Providence bike path.

From the owner: The best and only E-bike rental in Providence, RI. We have…read more15+ PAS (Pedal Assist Bikes) for rent. We are located at the start of the East Bay bike path in downtown Providence (between the Hot Club and Trader Joe's) & 2 blocks from the India Point park where the bike path starts. We have Lectric straight bars and step-thru's 3.0’s and 2.0's. Leg/foot clearing distance is the only variable on the Lectric's. The Step-thru's are the lowest and the Straight bar is 4-5 inches higher. I am 6'2" and ride all of the bikes. They all have cool accessories. Think of a rental as a "try before you buy". E-bikes extend where you can go.

Update 2026: still a 5-star service!…read more Bill's Transportation Services gives me what no Uber or corporate service could: true piece of mind and the feeling of community. I feel very safe using this service to pick me up in the wee morning hours at the airport and get me home safely, and as a single lady that is very rare but of utmost importance. I have been using this service for almost three years now and the quality has always been top notch. The service has grown to include several more drivers, of which I've had two newer ones, both of whom were polite, courteous and professional. If you're reading this looking for a ride, I encourage you to give Bill's Transportation Services a try, whether it's an airport run, drop off/pick up from a doctor visit you won't be able to drive back from, or any other ride you'll want to schedule in advance.

Hired Bill for trips to and from Logan airport and could not be happier with the caliber of…read moreservice. Bill was early for pickup to Logan and super nice on the way there, making the ride enjoyable. The brand new van offered a very comfortable, smooth and quiet ride and we had plenty of time to spare at the airport. Before departures Bill even offered a courtesy check to make sure we had all the important items like passport, wallet, phone etc. Arriving home, our driver Tony communicated his ETA and called us to confirm the precise pickup point even down to the inch. Tony was so nice and we had good conversation with him and again the van was super comfortable and clean. Tony even helped carry suitcases directly to the door. I appreciated that both Bill and Tony communicated multiple times in text with confirmations, ETAs etc. Sent photos of the vans well in advance with license plates which was a really nice touch, so that we knew exactly what vehicle to look for. Bill and Tony easily accommodated an itinerary with multiple stops which made our lives SO much easier and saved us from unnecessary driving and coordination. Everything was done via text/phone which is way better than dealing with a clunky website or corporate office. Price was very reasonable and very well worth it for the level of professionalism you get. We will be booking with Bill's Transportation Services in the future for sure.