Repaired a SPECIALIZED bike for me. On time and a beautiful condition now. Enjoyed talking with…read morethem and getting ideas. I'll probably buy my new bike here.

Rick (owner of Union Cycle) is fantastic. My 12-year-old son has fallen in love with bicycling and…read morealways has questions for him. Rick engages with him in such a professional and encouraging way.

I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

We booked Rail Explorers in Portsmouth RI for my son's birthday and we had the best time. It was a…read morebucket list item we wanted to check off. The first time I've seen it was on the show, The Real Housewives of RI. The weather was chilly and drizzly, but it turned out nice for us at our 5 pm departure. It's kid-friendly, we got to stop at a picnic spot with a fire and beautiful views of the water and the Newport bridge. It was easy but exhilarating; definitely a unique experience and I highly recommend. We booked a week in advance. The check in process was seamless. The ride took about an hour and a half with the stop at the picnic spot (there were bathrooms too). There is a parking lot as well. Yes, we would definitely do it again!

A group of 4 of us did the Lantern Ride at 7:30pm in April for $215. We thought the weather would…read morebe nice in April, but it was quite cold and chilly. We stopped at the scenic waterfront Bayside Station and there was a s'mores bar available while sitting fireside. The wood-burning fire pits kept us warm. After staying there for about 30 minutes, we pedaled back to the beginning. With the same group, the 4 of us did the Sunday Morning Brunch Tour/Bayside Brunch at 9am in August for $270. The weather was a lot better now than in April. We stopped at the scenic waterfront Bayside Station where we were able to use our 2 tickets for alcoholic drinks like Mimosas, Bellinis, and Bloody Marys. Death Wish Coffee and juice were complimentary. There were also complimentary muffins, danishes, and other pastries and fruit. Adirondack chairs were placed facing the water to enjoy the views. The 6 mile roundtrip tour is always an unforgettable experience. The staff are always very friendly and offer to take pictures to capture the memories. A brief instructional talk is always provided at the beginning and now they have a microphone so everyone can hear. Safety is of utmost importance.

I am relatively new into cycling as it sucked me in as a conduit for convenience in running local…read moreerrands expanding into a way to try to cram in as much exercise into my busy schedule as possible. It all started when I needed a bicycle for some new situations in my life where a car was not convenient so I decided to re-animate and tune my old bike(s) that my family used to use when I was a kid way back in the day that I still had lying around in the basement. Brandon did a wonderful job at a very fair price of getting my bike back on the road. However, I found that the bike wasn't great in wet roads or less than perfect road conditions and it was HEAVY. I remember as a kid how heavy and slow it was compared to all my friends and now I know why. So one thing led to another and as we know cycling is yet another sport rife with fancy, nice and expensive accessories and for someone who was out of it for so long I had no idea where to turn. I am glad that Brandon steered me right, he could have sold me so much crap that I didn't need and never known the difference but he gave me solid, cost saving advice. The only time he cost me money is when I (stupidly, my fault for not listening to him!) insisted he retune and re-activate the other two old bikes I had lying around. For that kind of money I could have bought a brand new bike almost and he even told me he would do it for sentimental reasons but that it was not an efficient use of funds. He was subtle and diplomatic, maybe too kind as some people take this personally. I wish I had listened. At any rate now I got some awesome bikes and in both cases I paid very fair prices. For example a lot of people look at the low prices of the big box stores particularly when their items are on sale. In those times yes you can save some money by going to REI. If you're so motivated I even recommend the experience and you will understand why big box stores are a waste of money. They sell you stuff on the cheap to start but nickel and dime you every time you have a problem or need help and never own the problems that occur after the fact. The truth is that Brandon's prices are already very attractive, in both cases about 20% or more under list from what I saw on the website. The time for killer deals is late winter where you can find some of the last year's latest and greatest bikes, stuff that would sell for top dollar, still brand new at 2nd hand prices. And the beauty is that if you buy from him he will help you out if you have problems down the line. For example to install a rear view mirror I needed a powerful air compressor and some tools that I just don't own and he didn't charge me for it. as various issues cropped up that he took care of for free. As long as you're not asking him to get you new stuff he will work around to help anything you bough from him work for you. After my experience I really would try to dissuade anyone from going either big box store or online just because of the chance of issues Brandon takes care of the customer. What I also like about Brandon and his shop is the culture. Obviously it's a nice clientele but it's not just a job for him as he lives the lifestyle. He gets to know the customer and taylors recommendations on what you really need and can afford. For the most part this shop specializes more in hybrid and mountain bikes because this is what cycling in Northern Rhode Island demands. The proximity to a lot of parks, trails, forests and the bike path as well as highly inclement road conditions half the year with sand from late fall to well into Spring on the roads makes road biking less practical around here and is the reason why I was glad to switch away from my old road bikes. I even ended up buying a nicer gravel racer with the mid sized tires that he told me I could inexpensively convert to a high speed road bike just by getting another set of wheels and tires but I am afraid of speed and he knows it, I was looking for an occasional commuter with more efficiency, and above all safety. That's how you have to roll in this area and being a cautious rider fearful of high speed but looking to make trips more than a couple miles long with lots of elevation change easier he steered me well. Now that I've tried hybrid bikes on RI roads in the winter and don't care for the speed that a true road or race bike can reach I am very happy and won't be going back, no more hair raising skids on sand, ice or road debris! I love Blackstone bicycles. I have been a satisfied customer for over a year and have bought more than a few items here and more importantly was talked out of buying many more pricey ones. I have been 100% satisfied with the quality of what I purchased, the honesty and appropriates of the recommendations, the treatment, the extra mile Brandon "pedals" to take care of his customers over the long term. I think this shop is an asset to this community and would recommend anyone new or experienced in the sport to buy here.

Was in a pinch and needed a barb for my hydraulic line. The mechanic was super cool and helped me…read moreout.

I stopped in following my first bike ride in two years. (A mile into my ride my front break…read morestarted rubbing). They quickly serviced the bike and at my request helped guide me thru getting what I needed to weather any future emergency. No high pressure, very friendly service, and reasonably priced. Ben, the service manager was most helpful.

This place is really great . I've been here a few times when the place has been under different…read moreownership. Whomever is running the place now definitely knows what they are doing . Both times I've been there in the past year the employees were polite and knowledgeable. They seem to have the best interest of of the customer in mind . I currently don't ride trek but I recommend the store for anything you would need for biking .

Bills Transportation Service is my go to when traveling from Logan airport to Jamestown Rhode…read moreIsland. I find their hospitality, punctuality, driving expertise, and communication to be fantastic and wouldn't use another service. Highly recommended! A+ service!! Their price is also very reasonable.

Used Bill for a ride to Logan Monday morning. Outstanding service great price. Bill was very…read morepersonable and got us their on time. Even took a picture of the 4 of us at the airport. Bill is a keeper