Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

I Tried another bike shop but they couldn't take my 7speed MLE-E-Bike…read moreI found providence bicycle in the computer and called them . They said' Sure bring it in. I was so impressed with the way they listened to my problems and solved each one. i am now going to make them MY go to bike shop. They are great to work with. Smart and intelligent and they get the job done . I am now up and riding my bike again because of them . try them you to will be as pleased as I am. Mary L. ROBERTS

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

I had two bikes to donate and in my research Recycle-A-Bike came up. I sent them an email to verify…read moreif I can donate my bikes and received an automatic response with answers to the most common questions they get. One of the questions was "Can I donate my used bike and bike accessories?" The response was "Yes. Donations can be dropped off during all open hours: Tuesday: 3:00 - 8:00 p.m.; Thursday: 3:00 - 6:00 p.m.; Saturday: 12:00 p.m. - 5:00 p.m.; Open on Sundays during the Summer (May to September): Sunday: 1:00 p.m. - 5:00 p.m. I visited Recycle-A-Bike on Tuesday about 7:00pm and a staff member welcomed me into the store. I informed him that I have two bikes to donate and he offered to help grab the bikes. He told me that he really appreciated the donation. When I was browsing the Recycle-A-Bike website, I noticed they offer a 5 week course to rebuild a bike-Changing flat tires/patching tubes, adjusting brakes, chain and cable maintenance, tuning and alignment of the derailleur/shifting mechanisms, truing up a wheel that is out of alignment, and checking/tightening bolts/fasteners on your bike. At the end of the class, you keep the bike. How cool is that?!

Great service and very friendly people. They were very helpful in helping me pick out the right…read morebike that suits me. The prices are great and they also fix bikes and show you how to fix your bike if you're interested.

Absolutely fantastic customer service!…read more My partner got an ebike last year after contacting different bike shops throughout 4 New-England states and essentially gave up on finding a shop that had substantial knowledge of ebikes or decent customer service, so I was nervous when I started doing my own ebike shopping. I found the ebike I wanted after doing a LOT of research online, and found that Mission Electric was one of the closest dealers for the bike I wanted (Gazelle brand). Tyler the owner is absolutely wonderful. He has been incredibly friendly, very knowledgeable about ebikes, and was actually the first person running a bike shop that could answer all my ebike questions! He went above and beyond to make sure I got the best experience possible in buying and riding my new bike. When I had questions after I had ordered my bike, Tyler was always quick to get back with me and make sure I was being taken care of. If you are in the market for an ebike, I highly, highly recommend you check out Mission Electric. P.S. I love my new bike -- totally worth the money and the 2.5 hr trip to Providence.

A pleasant greeting at the door, but zero offer to assist with what was my first experience…read morebeginning to look into an e-bike. Totally understandable that he was talking to someone else, but there was no indication that he had plans to help me understand this new frontier.

Great service and selection, though little discounts and clearance items. Value just isn't there…read morewithout a coupon code or discount. Prior to Covid, the store always had several items discounted. Now pretty much none.

This is a big, roomy and clean Dick's store. I went in to check on a few items for our beach house…read moreand I found a large variety of options. Their section of YETI coolers is one of the largest around, as well as pop up canopy shelters. I can depend on the quality of the brands being sold at Dick's. I have always felt they only sell top notch items and they stand behind them.

I love the REI in Garden City. Every employee, literally everyone, is so kind and helpful. They are…read morewilling to go the extra mile and never seem "bothered". REI has great outdoor brands and a decent selection. Prices range and things can be on the higher-end but it's no more expensive than the manufactures sites. I also appreciate that as a member I get perks like cash back, extended returns, etc.

Still five stars. We came in looking for a number of things. Kind of a scouting mission. REI has…read moreplenty to offer for hiking, camping, biking, kayaking, and more. We are looking for, among other things, a smaller tent (ours is huge) that we can easily lug around with us and REI has a large selection. We signed up for their membership several years ago. Just tell them your phone number when making a purchase and you get credit for the purchase. We picked up a UV protective t-shirt as a gift for someone. It was reasonably priced imho, very soft and moisture wicking. Brilliant. I should probably get myself one too. BTW, the company no longer offers bags. None. So bring a reusable bag if you plan to shop here. It's just another way to reduce waste and be a good steward. Some of the prices can be high, but not everything. They sell Patagonia which is an expensive brand, as well as other, more moderately priced items. You just have to know what you want and what you are willing to pay. If you check out the bulletin board upstairs, they offer guided excursions that look really fun. I check out their selection of hiking poles as I am looking to buy some. Everything from really reasonable basic models to foldable, light weight pricey models. So you have options. They have pet items. Personal care items. Clothes and shoes are upstairs. So many types of water bottles. Camping items for both the thru-hiker and the car-camper. Check them out. They are a good resource and the staff are friendly and happy to assist.

Quality shop, from kids bikes to beach cruisers to serious all-day bikes…read more Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

I am so obsessed with the customer service provided by Phoebe at this store that I had to "create"…read morethis business on Yelp so I could give her a glowing review. My husband has a recently acquired biking habit and purchased a new bike last summer in the middle of the supply chain issues. Unfortunately it was backordered so he knew he'd have to wait a while. Phoebe has kept him up to date on updates (for better or worse) in estimated arrival time and in the meantime she and the rest of the trek team have been extraordinarily helpful. It turns out biking is a rather expensive hobby so I have taken to buying all of his gifts at this store as well. As someone who doesn't seriously bike I am clueless about all of the gadgets and accessories but everyone is always patient and kind in helping me pick out the perfect gift. It's not a huge store so I have had to get things shipped from other trek locations but they are great about contacting me and even put a cute little bow on my most recent gift. Today we even had a package HAND DELIVERED (no postage) at our door with a cute little note saying they appreciated the patience waiting for the bike and happy holidays. Seriously- this customer service cannot be beat and we will certainly continue to turn to the providence trek location for all bike related purchases.

Phoebe Is the best employee at this company ever…read more A great sales person and super knowledgeable if you go to any of their locations try to go to the one that she is at on Hope Street, if they had the bike I want it I would've definitely bought it from her, no joke other than my bike shop in Atlanta she's to go to here