I had a fantastic experience with ConnectFit. I'm a runner, but I was looking for a machine that would allow me to cross-train, as age-related, running-related, and childbirth-related injuries have all taken their toll. I chose ConnectFit because I wanted equipment that was a step up from what you typically find online or at big-box retailers like Dick's. I also wanted to shop somewhere that had knowledgeable experts who could help me choose the right machine and provide service afterward. Norm, the owner, took all of my wants and needs into consideration and recommended two machines. The showroom was full of equipment, and left to my own devices, I would have been completely overwhelmed. Norm explained how each of the two machines met my criteria and, importantly, how each would work with my body mechanics. I decided to wait a week before making a purchase. The couple of follow-up emails I received from ConnectFit during that time were genuinely helpful and solititious. I never felt pressured to buy. When I was ready, their online invoicing process was quick and easy. The particular machine I chose had a few weeks' wait time, but Norm and his team were clear about when to expect it. They followed up a week before delivery and again the day before. Our assigned delivery window overlapped with other family plans, and rather than making us reschedule, Jenn was able to re-orchestrate the delivery so that the machine arrived and was installed an hour before we had to leave. They removed our old machine and installed the new one in less 45 minutes. They even had an extra treadmill mat on hand just in case, which we ended up needing--it was dirtier under the old machine than I had expected! I couldn't have been more pleased with my experience with ConnectFit. From helping me choose the right equipment to the communication, delivery, and installation, the entire process was professional, knowledgeable, and genuinely pleasant. In fact, my husband is already planning to go back for some equipment of his own. read more

I've been searching for a high-quality treadmill for a while, and even though I wasn't in his service area, Norm at ConnectFit went out of his way to help me online. He answered all of my questions with thoughtful, detailed responses and genuinely seemed invested in helping me find the right fit--despite knowing he wouldn't be making the sale. His online presence is also a huge plus. His blog posts on treadmills and other fitness equipment are incredibly helpful and clearly written by someone who knows the industry inside and out. I happened to be in his area this week, so I stopped by the store to meet him and try out some treadmills in person. He was exactly the same as he was online--friendly, knowledgeable, and generous with his time. He walked me through different models without any pressure and made the whole experience easy and informative. What stood out most was that he even encouraged me to reach back out if I couldn't find what I needed locally. That kind of customer-first mindset is rare. Highly recommend ConnectFit if you're looking for honest advice and top-notch service. read more

We just bought a treadmill for home use. My husband has the dual challenge of being totally blind and also very tall. Norm took a great deal of time in understanding his needs, our space and what we needed. He did not simply choose the most expensive option he truly offered the best solution including medical rails that really help. The technicians who set up our treadmill were great and everything was left clean and orderly. Thank you Connectfit, Norm and Jennifer! Signed two satisfied customers. read more

Wonderful experience today with Norm the manager. I was on the market for a treadmill to replace one I previously purchased from Norm over 20 years ago (another showroom). I was impressed with his knowledge and advice back then so I purchased other equipment as well for my home gym around the same time. I visited his showroom today and was so pleased to find the level of high quality carefully chosen equipment with a great selection. Norm is a professional. He listened to my needs and gave me his expert advice and selections with no pressure. I was able to try treadmills out and immediately felt comfortable with the quality and choices he suggested. He knew the technical aspects and build quality of everything I questioned him about and I am pretty technical! I was so happy he operates with the same level of honesty and integrity I remembered from 20 years ago. His pricing is great and they have their own service and delivery people which really matters to me. Truly a great experience and such a refreshing change from national corporations. Norm made me feel comfortable and appreciated as a customer. read more

I have been working with Norm at ConnectFit for over 5 years and have purchased weights, a recumbent bike and most recently a multifunctional weight machine. I have also stopped in or called him with questions about different products on numerous occasions. In my experience Norm and his staff are not only VERY knowledgeable but are great at listening to what I am trying to accomplish before taking the time to educate me on my product options and why they have chosen to represent the lines that they do - there is never any sales pressure - they just want me to be happy with what I purchase when I decide the time is right. For those looking for a place to start, Norm has been in the fitness equipment business for decades and is truly a wealth of knowledge about various product options and why he has chosen to carry the ones that he does. He also clearly understands the importance of after-sale service (repairs, moving equipment, etc.) and seems to have oriented his business toward ensuring that he can provide that. This is something that I have found very helpful, most recently in moving to a new home. His guys just made what I thought was going to be a "pain" to something that was simple - this kind of helpful attitude and approach is what you can expect. I am at a point where I trust Norm completely and don't even consider going to anyone else for advice on fitness equipment. read more

Terrible service. The technician working on our bike made the initial problem worse and the store manager was utterly unwilling to own the fact that his technician screwed up. After an unsuccessful stint as ConnectFit, this store appears to be trying to rebrand themselves as ComFit Equipment Services. I do not recommend letting these guys anywhere near your fitness equipment. read more

Paid in full for treadmill that was never delivered. Business owner said they decided to go through bankruptcy reorganization because of payment software - using that software was their choice. Never received treadmill yet they continue to solicit business. read more

They were so knowledgeable, delivered my equipment quickly, and were so very professional.

I had a great experience on the purchase of my new elliptical. Totally trusted the friendly sales staff-who we're super helpful and candid & actually listened to what I wanted & were not pushing sales of something more. They seem to have long-term relationships with clients-repeat customers...& now I know why. I'd recommend without reservation. I went there first and then went to another place to compare...there was no comparison. The guys at ConnectFit really knew their machines & it was a no pressure experience. No issues with delivery, and now I have an awesome workout ahead of me every day...for the first time since leaving my gym due to COVID concerns in 2020. Only wish I'd bought from here 20 lbs ago...instead of not using the 2 lousy machines I ordered from Amazon that were so awful!! Totally different experience working out on commercial grade equipment again! Go for it!!! read more

The owners of ConnectFit have been my fitness consultants for years. I wouldn't buy a piece of equipment without their insight and expertise. They know the pros and cons of all the equipment and trends, and they use that knowledge to guide their customers and clients in making decisions that fit their fitness goals. I would recommend them 100%. read more

Norm and team over at ConnectFit set the standard for customer service and knowledge. I can not speak of them highly enough! Norm personally helped men and I was blown away but his knowledge, follow through, and his pricing. I contacted him first through email. He was prompt and insightful with his responses. He helped me select a treadmill and price matched an item for me as well! When you are ready to invest in yourself and are ready for a piece of serious fitness equipment, please see Norm! Even if he is not local to you, he is worth the drive! read more

I cannot say enough wonderful things about Norman Morrison and his team. Norm is extremely knowledgeable and has a wide variety of choices for picking the best equipment for his clients. He's patient and kind and goes well beyond the call of duty for his clients. The purchase, delivery and installation were seamless. Norm even came a few weeks post installation to ensure that all was working well for me. He also introduced me to a phenomenal personal trainer who is helping me immensely in the pursuit of my fitness goals. Chad Asnes from Fit Factor is a fantastic trainer. He has a private gym which is spotless with exceptional equipment. He pushes me to perform at my best but knows when enough is enough. Norm and Chad are the dynamic duo and I highly recommend them both. read more

All I can say is -No one can design a gym better than Norm can! His knowledge of equipment is absolutely amazing! I have sent dozens of clients over the years to him and he has not only created dozens of fabulous home gyms, but also has a sincere interest in continuing to help them service their equipment years later! read more

If I could give them zero stars I would. I ordered a treadmill in October and was told it would be delivered by thanksgiving. The treadmill was not back ordered at the time. It was supposed to be a Christmas gift and it still isn't here. The treadmill was supposed to come today but was not delivered due to snow. In my email correspondence I rescheduled to Wednesday but someone from their sales staff contacted delivery and moved it to Thursday when I have to work. I rescheduled my life to be available for both delivery windows. Never buy from them, they'll take your money and not deliver the product. read more