In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Poor Experience - Unacceptable Customer Service…read more The massage itself was good, but everything that followed completely overshadowed the experience. After my service, I paid with a $150 gift card at the front desk. The employee, Jane, ran the gift card multiple times and even said "third time's a charm," then told me I was all set to go. Based on that, I left. Shortly after, I received a call saying there was supposedly only $10 on the gift card. I explained that the card was for $150 and that I had been told I was all set after it was rung in multiple times. I answered the call and also called back to try to resolve the issue responsibly. The general manager, Samantha Goy, called me. Unfortunately, the conversation was extremely unprofessional. She was rude, aggressive, and would not allow me to speak. When I reminded her that I was the customer and was trying to explain what happened, she responded, "That's not how this works." Despite explaining that:    *   I was told I was all set and cleared to leave    *   I did not knowingly leave without paying    *   I had already contacted corporate by phone and email with no response Samantha Goy accused me of nonpayment, claimed I left without paying, and threatened to file a theft charge with the police if I did not immediately pay--while they still have possession of my $150 gift card. I repeatedly stated that I would never intentionally leave without paying and that I was actively trying to resolve the situation through corporate channels before settling any remaining balance. None of this was acknowledged. When I asked to speak with her manager, Sean, I was told he would not speak to me. This interaction was demeaning, hostile, and completely unnecessary. A simple billing issue caused by staff error should never escalate into accusations and threats. I am beyond upset by how this was handled and expected far better professionalism from a business of this caliber. So disappointing.

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

Like other reviewers have said, this gym is clean and typically not crowded. The owner is a caring…read moreguy who really tries to engage with members and make them feel welcome. I signed up for a one year membership, knowing that I would possibly be moving in the next few months. Alex, the owner, reassured me that as long as I showed proof that I was moving, I could cancel without any penalties. I eventually did move away, and when I tried to cancel was directed by a manager to contact ABC financial who handles the contracts for all anytime fitness'. This was a pretty bad experience, as they require you to give 45 day notice and charge a $50 cancellation fee. Initially, I was upset because I thought the cancellation was going to be hassle free and immediate. Alex found out about what happened, and immediately worked to rectify this issue and got me a full refund of the cancellation fee and 2 months membership. Alex is a fair and honest person, and I would recommend this gym to any who are looking.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

Dedham pool very small and no lap lanes like in former Cambridge location. Paid for 14 month…read moremembership at Cambridge location and due to covid Cambridge pool closed in March 2020. Paid 14 month membership for Cambridge pool and then Cambridge recommended using Dedham Atlantis pool. Paid for Cambridge location and not Dedham. Cambridge Atlantis will not give partial refund although paid 14 months and used only 4 months of pool. And, Dedham 25 minutes from paid membership of Cambridge. Atlantis Cambridge unresponsive and I sent over 10 emails and 5 voicemails and no response with any form of refund as they closed Cambridge. Poor customer service not giving refund...

this is a great gym...been a member for 3+ years now....they have all the weights, bikes, and…read moreamenities a sports gym can offer!!!...including a swimming pool and jacuzzi.....best gym Ive been apart of its ran by father and son team named Steve Sr. and his son Niko....5 star treatment from those two

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.

Now by no means am I the spin fanatic or enthusiast but man I always feel great after a session!…read more The lady encourages me on the cycle and she's definitely the spear head of the spontaneous spin classes! Rev'd staff was very inviting, they help you get the bike set up, rent the clip on shoes for $3? I believe. (The lady booked on their website) and the session was $15 a bike reservation. I personally enjoyed the music selection, when city of angels came on, it was transcending me back to the memories of all the good times and that song played! I think I did pretty well for a noob, need to understand form and holding the core tight better but that'll come with practice. Made it to the end, there was plenty of build up spots where our instructor gave us a breather. I definitely think it's a great place to start at and they offer bunch of classes day and night. I'm sure there are tougher versions of the class but this one fit me just right!

Rev'd Indoor Cycling... so much fun! If you've never tried…read morespin/cycling, I highly recommend it. I've tried a bunch of different workout classes & I always find myself back to cycling. Great HIIT workout ;) We spontaneously signed up last night for a 7am 45 min spin class for this morning. They offer mostly 45 min rides & it looks like from the schedule, 60 min ride classes occasionally. Check-in was super easy. One of the staff members checked us in upon arrival & helped us with shoes. They're $3 to rent here, which is on par with other competitors. Shoes can be added to cart online, as well, when you purchase rides + reserve bike. Now, onto the class itself! We rode to the beat of the music & like most other cycling classes, right foot dominant to chase the rhythm. Decent amount of choreo & LOTS of crunches. I've realized I really enjoy classes with choreo, so I personally appreciated it! Not the most choreo heavy class I've attended but it was still good. If you've never been to a spin class, music tends to be pretty loud. I found the music to be too loud here though; I like loud music (trust!) but it made it super difficult to hear cues from the instructor for switch in resistance, positions, etc). The class was very crunch-heavy, which I'm not used to. Typically only do crunches to one song but I believe it was ~3 songs throughout class? It was nice, something different! Overall, I did have lots of fun & am super glad I was able to make it to an early morning spin class here. I would for sure come back again... loved the energy & vibes. Plus, classes here are noticeably more reasonable than SoulCycle and others.

As someone who likes to stay active but likes to switch up their workout, I found a free intro…read moreclass for Pure Barre. I had just tried a pilates class but really heard alot of good things about barre. Trying to work my legs and core more which are usually missed within my workouts. I did a 30min intro class tonight walked in was warmly greeted by the two girls working there. They answered my questions. The studio was very clean which I'm always particular about within sweating and working out. The class was good pace and good guidance. I let them know modifications needed for knee injury. I really enjoyed this class and am looking to take advantage of the $100 for first month. Thank you ladies for an amazing workout post work. Sincerely, A girl thats just trying to be a hot mom

The instructors are GREAT! However, they trap you into a 3 month membership. You should not be…read moreforced to pay for a 3 month membership if you have given it a try and do NOT like the workout. This place is a SCAM. I would not recommend joining this place. I would suggest other barre studios that do not scam you.

great place for current athletes and former (older crew looking to get back in shape) to push…read morethemselves. the training staff is amazing, push you while making it fun.

Great place for athletes to train. We were on the road and my son wanted to continue to train for…read moreD1 camps this summer. Joe and team run a first class facility!