I am grateful to have Gerry from Bostonebikes nearby, have learned much from him, and highly recommend him for your e-bike purchasing and maintenance. I appreciate his willingness to explain the different components and options for the e-bike so you can talk through the best solution for your needs. His shop has a lot of variety of parts needed, but he is also able to source from elsewhere. He is responsive on texts and calls and gives good estimates for pricing and ETAs. All the staff are nice, patient, helpful, knowledgeable, and reasonable. I was in the market for a high performance e-bike on a low budget in 2022. I wanted front suspension, 29inch wheels, 54 V battery and 750W motor, to get at least 30 miles of range and at least 30mph of speed. I wanted to be able to take the bike on light offroad trails, such as at the Middlesex Fells Reservation, and to have the bike be discreet. The bikes I wanted were all over $3.5k, and I was somewhat worried about the parts being proprietary or specialized. My research on off-the-shelf brand bikes led me down a rabbit hole to custom e-bikes, and it seemed cheaper to slap on a battery and motor on an existing bike instead. I didn't have the time or bike knowledge to engineer it myself, so I bought a used mountain bike online for $500 and took it to Gerry to convert it for around $2k, with all the repairs, additions, and labor. The result is an awesome machine that I feel confident taking on trails or the main roads, and locking up in the city. I liked that I was able to customize the handlebars and rear rack, and have optionality for upgrades, such as a removable and lockable battery. An ebike like this is a lot of maintenance though, so fair warning. Brakes will wear out a lot sooner, and MANY bikes shops refuse to perform even simple repairs on any e-bike or custom bike. All electronic components come with a warranty too, and we swapped out components that were potentially malfunctioning. If you want to save on money and have a customized solution for a high performance e-bike, then look no further. If you have more money to spend, you might convince yourself that buying off-the-shelf is less stress and worry, since components are rated for the speed (less maintenance and repair, but maybe more $ if the components are proprietary?), but definitely do your research and stop by Bostonebikes to talk to Gerry and play with his dog, Tessa! read more

I wanted to get an ebike for commuting to work in Boston, and I stumbled across bostonebikes. I sent a message to inquire about their Robin X ebikes, and Gerry offered for me ot make an apointment and come check out these ebikes. I must say that I have rarely been welcomed like this: Gerry was very nice without being pushy, took all the time I needed for my questions, and even lended me (for free) an ebike while I waited for mine to be delivered as it had to be ordered from Euphree. If only all businesses operated like that... Gerry is also very present and helpful after the purchase too, for maintenance of the bike or if a problem were to arise. He personally takes care of the euphree warranty without you having to then deal with euphree, which is awesome. I can only recommend Gerry and bostonebikes if you are interested in testing or purchasing an ebike. Thank you to Gerry and bostonebikes! read more

I've been around as a customer, courier and mechanic, and anyone who knows the business or even just as a customer who understands good service and knowledgeable individuals knows how to spot good people you can trust to keep their word; all while helping you understand anything complex or confusing about this respected lifestyle/hobby that's advanced quickly throughout the years and will continue to evolve in time. These guys are the real deal and I'm glad their here, don't be afraid to give people a chance, especially when their willing to make things right for you no matter the cost! At our old shop which was highly respected we kept their number on our wall for customers we believed would benefit from looking into Boston Ebikes for service, don't let average Joes work on your bike; leave it to the pros. read more

Since September 2021, when Gerry converted my '86 Miyata, I've cycled over 7400. Miles. Over those months, improvements came to mind that Gerry engineered better than I imagined. Experience counts! Recently, he upgraded my motor from 500w to 750w, increasing battery efficiency and power. In November, i retired the Miyata and purchased a Euphree City Robin X+ from Gerry. After over 500 miles, I can report that it performs marvellously well, incredibly comfortable- just a joy to ride! The delivery and set up of the bike before arrival, along with the peace-of-mind in having a local shop to consult with any questions or adjustments is of immeasurable value. Definitely, buy local! Boston Ebikes is the place to go for you! read more

Appreciate the test ride with Davin, he was patient, understood I haven't rode a bike for a while, and gave me good tips including how to use the shifters- let me ride around the park that was up the street a few times. And when I went to pick up my bike, Davin made sure to adjust the seat and handle bars to my comfort..Thanks! My set up was good, but when I had an issue with an accessory, Gerry was willing to resolve it. He is also an understanding , kind and generous person. The setup was very good, some people on bike forums do complain about set ups. This one was very good overall..Although there was a glitch with an accessory, but easily resolved, I'd give Boston E-bikes an excellent. read more

There are only a few places in Boston where one can get an ebike serviced or repaired. I emailed Gerry and he told me to drop my bike by that day and he'd diagnose the issue. Gerry was friendly and honest about the repairs and the cost. And while the cost seemed steep, one has to consider parts (prices everywhere are increasing) and labor (you get what you pay for), and someone who owns an independent bike repair shop also has to make a living. I feel confident Gerry will get the job done expeditiously and professionally. My ebike is my only mode of transportation as I don't have a car, so my bike needs the best servicing. So far, I'm impressed with Boston E-Bikes. read more

Outstanding service from Boston Ebikes! Gerry definitely knows his stuff. I bought my roommate's Fiido ebike and had been using it for my commute until I slipped on a rainy day. Waited a few months trying to figure out repairs and then got a recommendation to call Boston Ebikes. Gerry was organized and transparent about the whole process, and got me back on the road same day! He let me test ride the Euphree City Robin and I couldn't stop thinking about it, so a few weeks later I sold the Fiido he repaired and bought the Euphree. So not only is he an experienced repairman, he's also a great salesman! Thanks for everything Gerry! And say hi to Tessa for me :) read more

An Outstanding Experience. Bostonebikes, Gerry and his technicians pulled out all the stops, overhauled my ebike, and had me back on the road in record time. I won't go anywhere else for my ebike needs going forward, and I'll encourage others to do the same. FYI, I initially took my ebike to Watts Wagon for service, it sat unserviced and out of commission for months, thankfully I was referred to Bostonebikes and they had me riding again in under a week. To top it off, they even offered me a loaner ebike while mine was in the shop, and my service included a full 1year warranty on any other needed service. A really phenomenal experience. read more

I brought my e-bike battery to Bostonebikes for repair, and I couldn't be happier with the service! The staff was incredibly knowledgeable and took the time to explain what was wrong with my battery and how they were going to fix it. Gerry and the team were friendly, professional, and efficient. They had my battery repaired quickly, and now my e-bike runs perfectly again! The pricing was reasonable, and I felt confident in their expertise throughout the process. I highly recommend Bostonebikes for anyone needing repairs or maintenance for their e-bike. This place is a gem for cyclists in the community! read more

I had a great introduction to the world of e-bikes through Gerry (and Tessa)! He spent a lot of time and care matching me to the right model, and making sure I knew all the details of the throttle, pedals, handlebar computer and the relationship between them. Also very understanding when I returned my rental in not quite the same shape as it was given to me, due to a couple of beginner mistakes I made. Thank you for giving me a great start, I can already tell I am now going to be a person who never shuts up about owning an e-bike (and where I got it from) :) read more

I just got an e-bike and don't have much knowledge on bicycles at all, but it wasn't a problem at all because the folks at Boston e bikes really know what they're doing! Gerry was awesome and explained everything that was going on with my vehicle and had it fixed up in no time. He was super kind and gave great advice! The Employees are super knowledgeable and I got my bike fixed at a really great price. Super affordable and great service! I'll definitely be back next time I need my bike looked at and I can't recommend Boston E-bikes enough. read more

What an amazing place and group of people! My bike service was done exceptionally fast and was such an easy process. I didn't ask for it, nor expect it, but my bike was cleaned up with loose parts taken care of. On pick up, I mistakenly forgot my helmet to bring my bike home and Gerry gave me a helmet to borrow until I could return it to assure my safety. Will definitely be returning and continue to rave about this business as kindness goes a long way in today's world. read more

Gerry is extremely knowledgeable and provides exceptional customer service. I brought my fat tire e-bike in to get repaired and it was back up and running in no time. We then had conversations about what I use my e-bike for and he gave several recommendations and even let me test ride one at his shop. A few weeks later and I just bought a Euphree City Robin X+ through this shop. I know that I am in good hands with Bostonebikes and strongly recommend this business. read more

Gerry provides exemplary information and discussion about ebikes. As a novice to the genre, I appreciated talking with him about the pros and cons of each of their Velocetrix ebikes, how each generation varied from the last, and his ability to customize what we termed in our discussion "frankenbikes," meaning adding electricity to a non-electric two-wheeler. Thanks, Gerry, for keeping small businesses promoting electricity in business! read more

I had a great experience with this biking service! I brought in my Aventon e-bike, and they did a fantastic job--replaced the brake pads, fixed the gear issues, and gave it a good greasing. Super professional, clear with communication, and really friendly throughout the process. They were also really helpful in explaining what was going on with the bike. Bonus points for letting me give treats to their sweet dog! Highly recommend. read more

I found the Boston eBikes team to be really knowledgable and not at all pushy. They were ready to adjust their sales plan to meet what I was looking for--which was a relatively inexpensive, lightweight ebike without a lot of extra gadgets. It was really comforting to get to see the bikes in person and spend as much time test riding as I needed to. This was a much better experience than trying to shop for a bike from a website. read more

I had a quick but important ( critical) bike fix and found Bostonebikes on line as an alternative to driving and looking for parking on Comm Ave at Landry's or waiting for xxxx days at REI. Brought my bike over with ruined wheel and Voila it was ready and waiting the next day with less money than I anticipated. Go Gerri and Tessa ( his lovely dog). They are very personable ( even Tessa) and great to deal with. read more

Custom ebike bought from Gerry several years ago. Two years of sitting rendered it useless. Gerry and staff to the rescue. This is not a mainstream brand bike, but EBikes took on the challenge to repair even though it was way past any warranty coverage. For convenience, I checked with my local ebike shops - nobody would even look at it. I'm no fan of Boston, but going back to Gerry was worth it. read more

If you want an ebike or need help with your ebike go HERE. I found them after getting ripped off from a Facebook seller and needing the ebike to be fixed. He gave me FREE advice. He treated me and my father HUMAN. I will be coming back just because they are awesome there ! The bikes they sell are awesome too! 2 years warranty! Don't be like me and make the same mistake and buy some used garbage. read more