This is an amazing bike shop. The service from check in to check out is superlative. I bought a…read morevery beat up mountain bike that had not been taken care of, maybe ever. They were totally non judgmental. Offered some ideas to fix the bike. Sent me a written estimate and within a week it was better than new. This is my now go-to bike shop. Smart, generous with their time and the prices are more than fair. I highly recommend this shop.

What an amazing bike shop. This place was teaming with activity. So very many bikes and options to…read moredrool over. We were helped by the owner Brian and a member of his staff named Patrick. Both were super helpful with answering all our questions about sizes and brands and options that best fit my friend's budget. We ended up chatting and having a great time while moving forward with their purchase. Top notch!!!

I've been biking as my main mode of transit for over 20 years, and I think I've gone to 5 or 6…read moredifferent bike shops regularly during that time. Bike Boom is the first one where I said I had a problem with my bottom bracket, they wrote it down, checked if there was a problem, and actually replaced my bottom bracket. I've been to several other places where I've said, "there's a clicking on my bottom bracket when I put weight on it, please check it"--and they don't even bother. Incredible! Drop-off, communication of work plan, and pick-up were all efficient and easy. It took me four years to find since moving back to Boston, but this is my new place.

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

After being rebuffed at another store in the area, I decided to check out Conte's since it was not…read morefar away. It was like night and day. The people were friendly and welcoming, and I had no problem getting answers to my questions and loads of attention. they were personable and knowledgeable and good listeners as well. I'm picking up a new bike here tomorrow. I definitely recommend going here first.

When you step into Conte's and look into the well-kept shop, you feel something. Everyone greets…read moreyou and makes you feel at home. Have a coffee. Bring the hang. Talk shop. It's all part of the amazing experience. They realize that buying parts and bikes and apparel is a personal experience and they get personal. Jn just the right way. If customer service could fit like a garment, this would indeed be a glove. They answer all my questions and they don't hesitate to listen. Not hear. Listen. There's a difference. Conte's has this in spades. They've kept my bikes running well and they're like that flinty-eyed mechanic that everyone talks about. Always answers your questions without thinking you have two heads. Explains why you need something and what it's for. My cup of gratitude truly runs over for the amazing staff at Conte's Lexington. You all deserve a pat on the back for a a job well done. Or overdone as it were.

I don't know anything about Trek-brand bicycles, but they service other brands of non-electric…read morebikes here and the service is great. They seem to pretty reliably get your bike back within 24 hours, and they diagnosed a tricky problem and came up with a very reasonable solution. They definitely seemed to know what they were doing. It didn't feel like they were trying to get the work or the cost up. They used parts I brought in. Parking is obviously easy in the huge shopping center lot.

By far the best service at a bike shop I've gotten in the Boston area so far. Prior to this, I had…read morebeen going to Belmont Wheelworks and being demoralized each time by the lack of acknowledgement or help (guess I'm not their target demographic). Seriously considering taking my (non-Trek) bike here in the future for any repairs or maintenance. We were heading back home when I got a flat right in front of Trader Joe's across the street. Thankfully my husband remembered there was a Trek in the nearby plaza. The guys in the store couldn't be nicer! My tire was fixed, my pressure was upped, and I was back in business in less than half an hour. Addison in particular was really kind and didn't make me feel dumb for asking a question. Superb customer service, not enough good things to say. Also, if you're any sort of trail nerd, the store itself is pretty cool with photos on the walls of nearby trails laying out the distance and route.

I appreciate how kind, affordable, and helpful the experience at Broadway Bicycle School always is…read more I love seeing the friendly faces of staff (hi, Ace!). During my last visit I wanted to get an older road bike that I'd been using on an indoor trainer road-ready. I had bought it used so I had no idea what shape it was in. Hoyt was extremely knowledgeable and helpful and did not try to upsell anything that was not necessary. Hoyt made my dream come true of adding bigger tires even though we weren't sure it was going to work - so that I can feel safe and stable while riding. Thank you all for your hard work. Your love of bikes and biking as well as community really shows!

I bought my bike there over five years ago. I hadn't ridden it in a while so I brought it in to…read morehave them look at it. They put it up, checked it out, and gave it back to me at no charge. It turns out it didn't need anything and I appreciated their honesty!

Great and fast service. Super convenient and good attention to detail. He was in an out in 90 min…read morefor a comprehensive tune up. Thanks!

Marc was very responsive and came to our house promptly. My son's bike was in need of tune-up and…read morerepair before a week-long bike trip. Marc was very thorough with the bike and was honest and up front with additional repair costs. After finishing he went the extra mile and adjusted the bike to my son and offered additional advice for his trip. It is clear he loves the work he does and it shows. I highly recommend his service.

during my move, my ebike derailer got banged up. tried to fix it myself but spent way too long and…read moredidn't fix the problem. the issue with Ebikes in Boston/Cambridge is no one will touch it at all unless you bought it from them. Called a bunch of places and all of them said they wouldn't touch anything next to the rear wheel because of the motor. Finally found Landry's. On their website they have a list of motors they will work with. But if you only want mechanical work done, they will pretty much do it on any ebike. Brought my ebike in, they told me 30 mins. Was done in about 20 before I even finished checking out the bikes they had in stock. Awesome place. For those like me who bought their ebikes from other places, Landry's is the place to go for all your mechanical needs.

I brought two bikes in for a tuneup last spring. The tech was very clearly annoyed with our…read moreinexpensive Schwinn bikes. They replaced the pedal crank on my bike with a new one which was expected, but stripped the threads on the new crank while trying to put my old pedals onto it. I discovered this when I got the bike home and one of the pedals fell off without even putting my weight on it. It was such a hassle and so expensive I just couldn't find the time or money or patience to bring it back here to have them fix it so I've been without a functioning bike since. My wife's bike was tuned up fine but it was clear that there was no attempt to even wipe it down. I'm sure the service here is great if you bought a fancy bike from them for a couple grand, but it doesn't seem to be the kind of place that welcomes peasants. I had forgotten why I didn't use my bike last year until today so now I'm angry at this place all over again.

Shawn at SMC Cycles is amazing…read more Shawn repaired four different bikes with four different problems and did an outstanding job. He was able to quickly diagnose each bike's problem and miraculously fix all of our bikes. Since Shawn was able to repair all of the bikes, no new bikes needed to be purchased and this saved us $$$$. This is the first time we used Shawn and his mobile bike repair service and we will never go to a retail bike store for bike repairs again. Putting four bikes in a car would have been a huge hassle; requiring multiple trips to the bike store. Shawn did all of the repairs right on our driveway and the entire "experience" was flawless and much, much better than going to the bike store. All of our bikes ride great now and we highly recommend Shawn at SMC Cycles. Thank you, Shawn.

I have an old (30 years!) Bianchi mountain bike that has sentimental value. I live by the beach, so…read moreit completely rusted out and was unusable. I had paid hundreds in the past for a tune-up and new tires. Shawn replaced the handlebars, chain and all the shifting mechanisms and restored it back to rideable condition! He responded immediately to my inquiry and communicated regularly, sending me cost estimates along the way, which were a fraction of what I would've paid at the previous shop I used in Boston. Shawn will definitely get my business from now on!