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    Van's Deli

    1.0 (2 reviews)

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    9 years ago

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    7 years ago

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    Kohnen's Country Bakery

    Kohnen's Country Bakery

    4.5(1k reviews)
    62.6 mi
    $$

    I have been going to Kohnen's for decades. I am often in the Bakersfield and Tehachapi areas for…read morework, and we always stop in for a great meal when passing through on road trips. Tuesday, March 10th, we traveled to Bakersfield to pick up a vehicle I had purchased, and of course had to stop by Kohnen's. My wife and I split a Tuna and Cheddar Panini, and a loaded Turkey (we arrived too late for Sourdough!!). It is difficult to walk away without a mini-pie (try them all, but blackberry is freaking amazing!!). As always, Danelle was there with her typical congeniality and work ethic! We love her!! And I got to tell her about her doppelgänger in a restaurant in Yucaipa!! They do exist!! In summary, eat at Kohnen's!! Say hi to Danelle!

    I visited Kohnen's Bakery Tehachapi yesterday with my family, and this was honestly one of the…read moreworst customer service experiences I've ever had. I only purchased two items -- one cream puff and one slice of cheesecake -- but the cashier charged my card THREE times due to repeated mistakes. Here's exactly what happened: 1) My first card (Card A) was charged $11.20. The cashier asked me if I wanted a receipt, and I said yes. Then she told me the receipt didn't come out because the transaction "didn't go through," and asked me to provide my card again. 2) I gave the same card again, and this time she charged $11.69. 3) Then again, she told me that it didn't go through, so I used a different debit card (Card B), which was charged $11.20. While sitting at the table with my family, I immediately checked my bank account and thought I had only been charged twice. I spoke to a staff member at the store and requested a refund for one of the $11.20 charges, which was processed. However, today I realized I had actually been charged three times, meaning there was still another $11.20 that needed to be refunded. So I called the bakery and asked to speak with a manager. I spoke with someone named Danielle. I calmly explained the entire situation and told her I would send all my receipts and bank transaction records by email so they could double-check and confirm everything. She said ok and gave me their email address, but it was very long, and I was concerned about making a mistake while writing it down. So I politely asked if she could text me the email address instead. Her response was extremely rude -- she said, "I'm not required to do that," and told me to just write it down myself if I had a pen and paper. Although I was already uncomfortable with her attitude, I carefully wrote it down and sent the email. However, the email bounced back as invalid, even though I had confirmed the spelling with her multiple times over the phone. When I called again, Danielle answered and said, "Ma'am," in a very dismissive tone, and told me that they had found the three charges and had already processed refunds for both $11.20 transactions. I tried to confirm which card the refund was going to, since I used two different cards, but after putting me on hold for a long time, she read off a card number that was not mine. When I told her that wasn't my card, she insisted those were the only transactions for $11.20 yesterday and told me to "check my bank in a few days" and call back if the refund doesn't show up. And, she didn't apologize for the mistake, even though they charged my cards three times and wasted a significant amount of my time. Even yesterday, when I asked for an apology, I only received one reluctantly after I pointed out that they had made a mistake -- and even then, the response was dismissive, as if I should just accept it because they were "taking care of it." The attitude throughout this entire situation was rude, unprofessional, and extremely frustrating. The cheesecake was very good. But because of this experience, I would never come back. We drove all the way from Los Angeles to Tehachapi with my family, expecting a pleasant visit, but this bakery completely ruined the day. Being charged a total of $34.09 for just two small items due to repeated errors is unacceptable. If your staff cannot properly process payments, they should not be working as cashiers. Situations like this should never happen. What's even worse is that after making multiple mistakes, there was not a single sincere apology -- only attitude, dismissiveness, and instructions for me to keep checking my bank and call back again. My time is valuable. This entire situation could have been avoided if things were handled properly from the beginning. This was an extremely unpleasant experience, and I am very disappointed. Cf) For reference, the other $16.05 receipt is for bread that my brother purchased.

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    Kohnen's Country Bakery
    Kohnen's Country Bakery
    Kohnen's Country Bakery - Inside of Poor Boy

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    Inside of Poor Boy

    Luigi's - Pasta Bolognese Meat Sauce

    Luigi's

    4.4(606 reviews)
    30.9 mi
    $$

    I typically go to Luigi's for an evening event. Last week, I took the time to trek downtown to have…read morelunch with friends. It was great. There was entirely too much food, and it was all delicious. Thankfully, I decided to share the Thursday special sandwich. That was the perfect amount. The salads were fresh and all the ingredients were just the right combinations and great flavor. A reservation is definitely the way to go. We had an 11am reservation when they first open for lunch. We had a wonderful table on the patio on a great day. John took very good care of us and kept everything straight. It was impressive! We enjoyed a wonderful lunch and time together. Luigi offers amazing food and helps create memories!

    Luigis is one of those establishments that not only lets their food speak for itself, but has a…read moremenu that speaks wonders and has you desiring to have an appetite that would allow you to explore the entire menu. Luigis has that old school feel and allows you to experience either their indoor dining hall or their backdoor outdoor patio. My absolute fave dish that I had was their pasta purse dish which had truffle in these little ravioli purses. Filled with ricotta & black truffles, I could not get over the savory flavor that had your taste buds running wild. Throw in their brown butter sage sauce with parmigiano reggiano, and you are served a meal worthy of any award. Their bolognese sauce was so delicious and had the right amount of meat and sauce for their pasta dish. Having a glass of white wine with my meal, it was truly one of my favorite meals I've had in quite some time.

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    Luigi's
    Luigi's
    Luigi's

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    Van's Deli - delis - Updated May 2026

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