I made an appointment, but when I arrived, they told me they were too busy and asked me to come back another time. It was very frustrating because I had scheduled my visit in advance. The staff was rude and unprofessional, and the facility itself looked dirty and poorly maintained. Overall, I had a very disappointing experience and would not recommend this place. read more

I have been coming to see Lana for 15 years. She is very professional, smart, funny, intuitive and does an excellent job on my nails. She has great creativity as in helping someone (like me all the time) choose a color, length, shape, anything at all. The staff ladies there are all very sweet and kind as is the owner. Great place to go for all of your grooming needs. They are the best. I recommend Vanity Nails highly to everyone. Kim read more

Been going to Lana for years she does a great job good quality work been going since they were in San Pablo. They need to come back.

Have been coming here for years. May and Lana always do a great job with my nails. The shop is alway clean. I have no complaints.

Ms. Lana does an excellent job on my nails! She is sweet and kind and flexible with my appointments. I always get compliments on my nails from others. Ms. May is nice & sweet and my aunt is always satisfied with her nails as well!!! read more

Vanity Nails - Satisfied Customer! My nail design is always on point from Ms. Lana! - Nail Salons Near Me - Richmond, California

Wish I could give 0 stars. I should have listened to the negative reviews. So I came here for the first time a week ago, to get a fill, in which she cut me twice and made me bleed both times! Whatever, so I was just over it and then she painted my nails and I was just cooling down from being irritated from the cuts. She finished painting my nails with gel polish and I was out and still tipped. 2 days later my nail tips chip off and my nail polish literally peels right off. So I was upset not only had she cut me twice but she did a really bad job at covering the edges and the tips, she didn't use any type of bonder either. So I decide to go back to get it fixed because I didn't pay for gel polish for it to come off the next day. She paints my nails that had peeled off very lazily and she was mad that she had to redo it. Then the tips of my nails that had all chipped off she paints 2 more coats on top of my already painted nails making them really thick and sloppy, and they literally started chipping off again that same day. read more

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Have been a loyal customer to May and her staff for about a year now. I never really leave reviews but I think they for sure deserve a good review. I'm always pleased with my nails and the service they provide. Keep it up guys! read more

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This place does a horrible job! My first and last time getting my nails done here. My nails are suppose to be coffin shape, but my Thumb nail is squared. My toe nails look like an 8 year old painted them. I will be going to my regular shop immediately and getting them done over. Pictures are from the same day. read more

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This place is terrible, every time I come here they will never do my nails. I can make an appointment and then come in and they say, O' we already have a client. My mother has been coming to their nail shop since the first location when I was 9 years old, and I am now 33 years old, I have no idea why they do me like that for pedicures, they are outdated so I only go for me pedicures to spend time with my Mother and I have always paid them, I have always tipped them. They figure since the known me since I was a pup they can just back burn me for other clients usually white clients. I went off in here today. My momma called them and made two appointments for me and her, and when we get here they cant do mines because everybody was busy, but Mai could my Mommas....IM DONE WITH THIS PLACE read more

I'm so upset, I got plain white gel nails, there's so many bubbles and streaks. I literally wanted to cry, the lady didn't know what she was doing. 20 mins nail session turned into an hour, that's without me complaining. I'm sooo upset, I can't even look at my nails. read more

These ladies always do such a great job on my toes. They are my go to for pedicures. Literally cannot find anyone else I like but these girlies. love Lana read more

My mom has been going here for 19+ years and I've been coming here for the last 4 and the quality is always consistent. Lana is my favorite. She does such a great job and she always takes her time. I've never had a bad experience here I 10/10 recommend it. Most of her clients have been here for many years and it's always an excellent experience. read more

Vanity Nails - Nail Salons Near Me - Richmond, California

Horrible, took my niece to get her nails done for her 7th birthday and the lady said she was available then I asked for a design and she all of a sudden was busy. She was very rude! read more

I went in today 8/12/19 the lady told me she don't do long nails. WTF. I not going to cut my nails so she can do them. No thanks move onto the next one. read more

Very bad service!! I left work early to make my appointment that I called the day before for.. When I got there the lady said I had no appointment although she answered the phone and was the one that booked it.. There were only 2 people working and took the walk ins not considering that they booked me !! She said no and didnt apologize or do anything about it. Just turned me away.. Very poor customer service and unprofessional...as she is the owner!!! read more

Both my gel manicure and regular pedicure are equal messes. There's paint on the tips of my toes, and gel color and top coat on the tips of my fingers and under my fingernails. There's paint on my cuticles that were poorly trimmed. For whatever reason my manicurist used the cuticle trimmers to scrape off a layer of my nail. read more

Vanity Nails - Gel manicure. Mess. Spent 5 minutes scraping the color and top coat off of my fingertips. So uneven. Cuticles are already peeling. - Nail Salons Near Me - Richmond, California

I love this Nail Spa!! I have been a very satisfied customer since 1998 when the shop was located in another shopping center. My family and in-laws go out of their way to come here for the great services. I was sooo relieved when I found out the shop moved to this new and improved location that was still close to home. The owner is very friendly and grateful for her customers. The entire staff is very experienced and good at what they do. The shellac nails are wonderful. The pedicures are a long lasting treat. The waxing services are very good as well. The prices are well worth it and the shop is open 7 days a week! This is one of the best spas. read more

I called ahead of time to book a time for a full set of acrylics and a pedicure for my mom, I then called to let them know I'd be late and if they would still be able to take us both in and they said yes. Once I arrive they say that they can't do both of us because there's no time. It's ridiculous because I literally confirmed with them and asked if they still had time for both of us. Ann was the one that took my call and they didn't even offer a discount or anything after the inconvenience. Never again!!!!! I could have made a scene but I didn't because that wasn't right. If I was anybody else, I would have done the most to let them know this wasn't okay... they ended up doing my nails because I was sitting there while waiting for my mom. For this very reason I decided to give them another chance so here I am a couple of weeks later adding on to my original review because I decided to try them again but that was my mistake. I called an hour ahead of time asking if they had time in an hour for just a simple acrylic fill, they said yes to come in at that time. Upon arrival they tell me they don't have time for me and they're booked for the rest of the day. I had called ahead of time to avoid anything like this happening yet they went ahead & said they couldn't. I literally was already there after them saying to go in and telling me never mind upon arrival. It was the same girl, Ann who I spoke with on the phone. I think it's so messed up that they did this to me not nice but TWICE!! I actually liked them at first but once they started doing this to me, I realized how messed up they are. RIDICULOUS!!! read more

They always rush you on your nails and feet. There is only one nail tech in there worth your time all the rest of the ladies rush you so they can keep up with the different walk ins save your money and find a new shop!!!!! read more

Vanity Nails - Nails poorly painted, I picked a gel color she completely put a total opposite color on my nails, - Nail Salons Near Me - Richmond, California

Decided to give this a place a try since I was picking up my dry cleaning next door. Just a simple mani pedi, shouldn't be too bad. Right? WRONG! First, when I walked in, I was greeted with "what do you need?" I told her and she told me to choose a color (their selection of colors regular/gel are ok but limited) After I had chosen my color, I was directed to sit in the spa chair. My manicurist (curly hair name Mai I believe) started working on me immediately. No conversation at all what so ever except the occasional questions of "cut or file down?" "square ok?" Other than that, she was basically mute. She is was very thorough and my feet felt very clean afterwards. (she cut me on my index toe, so that hurts) Except she didn't even massage my feet/legs. She just rubbing lotion on my legs and that was it. Her paint job on my feet were ok. She did not shape my toe nails very well though. You can definitely tell one big toe nail is longer than the other. (I'll let it slide because it is winter time and rainy that people will probably not see my toes. After my toes were done, I was directed to take a seat at her table. She then started my manicure. She was also very thorough when doing my manicure until she got to the massage part. Sane thing as my legs, she rubbing lotion on and done. She then painted my nails and I had noticed she missed the sides/corners (huge pet peeve of mine) I pointed it out and she tried to fix it with the second coat. She finished but did not clean the polish that she got on my skin very well. Probably will not be returning. $30 for a bad polished mani pedi is not worth it at all. I'll be going back to Kim's Nails in Hercules. read more

If i could give a 0 star review i would. They are so rude. i went in there at 4pm to get a pedicure & she told me to come at 5 & so i went then she told me to come in 45 min & then when i went she told me that she couldn't attend me because they're going to close. You should've told me that from the start! read more

It's a quiet little shop across from JC Penny Hilltop. I went on a Sunday afternoon and it was mellow with just 2 other customers. The ladies did a good job on my nails and toes. I paid $14 for a refill and $20 for a spa pedicure. I think that's superrrrrrr affordable. Tip them well -- their prices and SERVICE deserves it. read more

I came in as a walk-in only had to wait about 20 minutes which wasn't bad at all I was happy with the service felt like I got a new pair of feet. that was my first time at the shop and I will be back. read more

Still the only shop I go to after almost 2 decades. I only see Lanna. She shapes my nails perfectly knows my taste and keeps my hands and feet pristine. read more

Followed them from town center! They are the only ones I let do my nails! Lana does a perfect job

I called ahead to see if they were busy and I was assured I would be next. When I arrived ANN was ready to start. It was perfect because I had limited amount of time(35 min). I needed to get my full set removed and if I had time to get jell polish for my nails that grew long enough. ANN was amazing! I came in thinking this location was close enough to work so I would not be late and I came out so happy. ANN removed the full set perfectly and did not chip my own nails. It was great that she worked so fast I had enough time for jell polish. I also thought that their color choices were good and I decided to get my favorite color. All in all I had the best experience and would definitely come back and recommend Vanity Nails to everyone locally! Thank you very much ANN!!! read more

Rude! I called in advance and asked for a pedicure. I was told I could come in an hour. When I arrived, the two technicians were at work on other patrons. One doing a mani, and the other doing a pedi. It was obvious I would have to wait, but I wasn't sweating it. After hanging out for 15 minutes, a lady comes in and the technician doing the mani says, "Are you the one who called?" The lady said yes. The technician turns to me and says I would have to wait an additional 30 minutes because she was going to take the lady who came in after me first. I protested and said that I called too and came in first so why did I have to wait? No response. Not cool! I walked out and will never go back. It just wasn't right. I took my business elsewhere. read more

I trust you Yelpers, so when Zahra Salon received bad reviews, and I needed a quick manicure in the Hilltop Mall area, I stumbled into Hilltop Nail Spa. It was an acceptable manicure - not the best I've received - and the staff was pleasant. Probably a better alternative to Zahra's, but I wouldn't make a regular habit of it. read more

This was my first time trying someone new in 6yrs.Not only didnt Lana remember my appt she DIDNT/WOULDN'T accommodate me. They need to learn how to understand English in America! Never will I go back. Mind you I'm a blogger so yes I will be blogging my horrible experience at the rude ass place! read more

My first visit and one of the ladies is really Rude No customer service what so ever. I explained to 2 technicians what I wanted and they act like they didn't understand me. Plus the prices too expensive for that wack ass service I'll go to my regular nail shop. Thanks but no thanks read more

This is the BEST Nail shop in town. I love Lana!. I live out of town and drive 30 miles to see her. She always make time and fits me in. The shop is very friendly and peaceful. I recommend this shop to everyone read more

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been going to vanity nails for around a year for french tip acrylics and they always do a perfect job 100% of the time :) nothing is worse than when a nail place does a bad set- I come here and the ladies are on point every time. People in reviews are hella harsh because they don't speak much English and it is honestly annoying to read these nasty reviews that say nothing about the actual nail work. They are sweethearts and always take care of me- I bring and send friends here and our nails are always fresh and on point! read more

If only I could give them 0 stars. Let's start with she cut me, she filed y nail so much that she cut my skin AnD still charged me. I had never heard of the place before. Now I K kw why. These good reviews have got to be BS. THEY ARE THE WORST. I WALKED OUT WITH NO PAINT. I was so angry. She offered to put powder over my burning skin. But that would have been painful so I passed and just went else where. I was better off paying more money and going to hilltop mall for better service. I ended up paying to get my nails done twice !Very unsatisfied. It should have been free! Worst job ! Worst nail shop ever read more

I have been a customer of Vanity/Hilltop nails for 18 years. I use to only see Rose but when she moved away I went to Lana who is great but I tried Mai and she is one of the best!! read more

My favorite nail spot. I have tried almost every nail place in the area and vanity nails are the only ones that do a consistent perfect job. They have maintained my acrylics for the longest and always are on point. I also get pedicures here and they always come out perfect. The only place I trust to do my nails. read more

They barley no English they don't shape nails how u want them always claim they busy but never crowded lazy bitch**

I came to this nail salon looking for a cheaper nail salon to get acrylics and a pedi. Let me first say that it was completely empty with no customers. My pedi was rushed and there was nail polish all over my toes after. Job was poorly done. Didn't even cut my toe nails. There are air bubbles on my toes from the nail polish. After, I had my acrylics done and she kept filing my nails and I said to stop because she was hurting me but she said it was fine. Paint was poorly done, acrylics were poorly done. Don't think i'm coming here ever again. read more

I found this place on Yelp! and I'm so glad I did! Mai was awesome, did a great job & I'm very happy! I'll be going back for sure!

Absolute worst mani and pedi Ive ever gotten. The job was so sloppy. The pedi only lasted 3 days until it started chipping away. the gel manicure only lasted 2 days until it started lifting and the way she cut my cuticles caused lots of hang nails to form. After 3 days the lifting worsened and it started chipping and cracking. The gel on my thumbs even started discoloring. Went to complain and they sent me away to come back 2 days later. It didnt even last a week until it got so bad it was basically non-existent. When i came back, the manager, who did my gel mani and pedi, refused to give me a full refund and blamed my nails for the lifting instead of her own poor work. I didnt even get half of what i paid for back. Never coming back here again. read more

I absolutely love Vanity Nails! I drive from Emeryville to get my nails done by Mai. Mai does an amazing and very consistent job. Great customer service and amazing prices. The color selection isn't great but I usually bring my own nail polish. read more