I went to Express Oil Change at their 20611 Kuykendahl Rd, Spring, TX 77379 location…read more I have always been impressed with Express Oil Change, but the 20611 Kuykendahl Rd, Spring, TX 77379 really impresses me. The manager on staff was named Toby Swanson. Toby and his crew really nails it on the head with what brings continued return business. Continued "returned" business is actually so simple it is too simple for many business to comprehend. What is the formula to ensure "Continued Returning business"? 1. Professionalism 2. Meet and Greet the customer happy and ready to roll 3. Respectful 4. Observable proper skill sets 5. Ensuring the customer is "delighted" they spent their time and money at the establishment. There you go, that's it. Simple, but often times rare. Trust me I watch for all five anywhere and go and any company I give my business too. John Gwin

Fast, friendly, professional and honest. Repeat customer right here! One stop shop!!!read more

Friendly staff and thorough service! I came to this location after receiving subpar and incomplete…read moreservice at another Valvoline location, which was surprising considering my previous experiences with the company. This location made sure I was completely taken care of and even addressed issues that resulted from my previous oil change at a different location. The staff was attentive, professional, and thorough throughout the entire visit. I truly appreciated the level of care and service I received. Would definitely recommend this location!

sir Mike is the best technician over here. The guy changed my air filter. literally out of all the…read moreoil change spots I've been to Mike was the kindest most concerned and he actually did his everything come go nowhere else.

Good customer service, quick, and helpful. Offer 25% discount to veterans…read more Theodore approves.

Extremely Disappointing Experience -- No Follow-Up from Corporate Management…read more On October 18, 2026, I took my vehicle to Take 5 Oil Change, located at 7120 Louetta Road, Spring, TX 77379, for an oil change. During the service, I noticed a sound that appeared to be something stripping. Neither technician addressed the issue; instead, I was instructed to press the gas, which I did. On Monday, October 19, I took my vehicle to the dealership to have the struts inspected. During the inspection, the technician showed me pictures of oil leaking across the underside of my vehicle, along with what appeared to be putty applied around a component near the underside of the oil cap. I was informed that the stripping sound I had noticed was associated with this area. Concerned about the condition of my vehicle, I contacted Take 5 Corporate Customer Service at (980) 365-5166 and spoke with Samantha. She documented my complaint, provided a claim number, and assured me that someone would contact me by phone. Today is October 22, 2026, and I have yet to receive a phone call or any meaningful update from Take 5 management. When I called back, I spoke with Samantha again. She advised that she did not have contact information for either the regional or district manager and that it could take another four to seven days before I received a response. Although she provided the district manager's name, she could not provide a phone number or email address to help me escalate this matter. Meanwhile, I have been without the use of my vehicle since Monday, October 19, and I am left concerned about the oil leak, the unexplained material applied around the component, and the potential damage to my vehicle. I am also frustrated by the lack of urgency and accountability from a company that services people's vehicles. I understand that claims may require investigation. However, acknowledging a complaint is only the first step. Customers deserve timely communication, a clear point of contact, and a reasonable effort to address concerns when their vehicles may have been damaged following a service visit. I am posting this review in the hope that someone with the authority to address this situation will finally reach out to me and take responsibility for investigating what happened. My experience with this Take 5 location and the corporate follow-up process has been extremely disappointing. Based on my experience, I would caution other vehicle owners to carefully consider their options before trusting this location with their vehicles. Take 5, I am asking for a prompt response from regional or district management, a thorough investigation into the condition of my vehicle, and a clear resolution to this matter. Customers should not have to resort to posting publicly on Yelp simply to get management's attention.

Since I have so little patience things like getting my car inspected is torture. Thank you for the…read moregreat experience. Service: Great! The mechanic came out to greet me with a smile. He found out the needs of my vehicle. He then escorted me to the waiting area opening the door and made sure I didn't trip on the doors threshold. He also assured me that the inspection would take about 15 minutes. They were true to there word and got me in and out.

Went in for an oil change after work. I didn't even need to get out of my car. Super friendly,…read morehelpful, and quick! Pricing was more than fair. Will definitely be back.

I won't say this place is outstanding but they get the job done. I came in for a detailing and my…read morecar looked fantastic after.... Or so I thought. Upon further inspection, I noticed there was some areas that didn't meet my standards so I went back & they took care of me to make up for their mistake. It's also convenient that they do state inspections & offer coupons/deals. Thank you!

Can I recommend this business? No, I cannot…read more We paid over $30 for a car wash and detailing, and so much of a car was still needed to be vacuumed and wiped off. This is literally a brand new car, by the way, we had just got it. We wanted to be cleaned a couple of weeks in after buying it, especially because of all the pollen we have here. We decided to give the new vehicle in our life the luxury experience and have it detailed, but apparently it was anything but luxury. We'll be right in a rush, so my husband had them quickly put some air fresheners in and had to rush off. But I'm very disappointed that we had to pay for what would have been a month worth of car washes anywhere else for such a subpar job.

The service and staff are fantastic! They are super quick and have a nice lobby to sit in. The…read morestaff is very friendly. I highly recommend Grease Monkey! My new go to for oil changes & more!!!

man these guys continue to provide me with great service. The new guy named Day is a pretty nice…read moreguy with knowledge. They inform as to what you have going on with your vehicle and offer great savings. No pressure, just a simple consultation. I just hope the owner takes care of these young men so they can keep this core they currently have. I appreciate the service so far and will continue using them for my 3 work vehicles and my families 3 additional vehicles as well.

Its funny how much of a diffrence one person can make…read more In this case it was the very observant and aware store manager. One of the guys was acting like he didn't want to be there working and was having an attitude. The manager very smoothly disarmed the situation and the rest of the service was good.

I am writing about a disappointing experience at Take 5 location #0079 in Spring, Texas. 10/19/26…read moreat 2:19PM. During my oil change visit, Sebastian recommended differential service, an air filter replacement, and a system flush. He told me that if I purchased all three services, I would receive 25% off. Based on that offer, I agreed. When he rang up the services, the total was $459. After applying what he described as a 25% discount, the total came to approximately $425. I pointed out that 25% off $459 should bring the total to $344.25. He insisted that he had entered the 25% coupon and that $425 was the resulting price. I asked to speak with a manager, and Leslie came over. She explained that her manager's 25% coupon was worth more than Sebastian's 25% coupon. She applied her coupon and showed me a total of $344.25, the correct amount. However, she then refused to use it because she was not the employee who originally offered the discount, even though Sebastian was standing beside her and confirmed that he had offered it. Her explanation that two 25% discounts had different values made no sense, especially after she demonstrated that the promised price was available. Instead of resolving the issue, her response was essentially, "Do you want it or not?" I declined the additional services, paid for the oil change and air filter, and left. Customers should be able to rely on the prices and discounts your employees offer. If a discount has restrictions or exclusions, those should be clearly explained before a customer agrees to the services. Offering 25% off and then refusing to honor it damages customer trust. Please review this incident and explain why the promised discount was not honored, particularly after the manager demonstrated the correct total. I would also appreciate knowing how you plan to address this so other customers do not have the same experience.

This review is more about the experience I had when calling to ask a question. I had my check…read moreengine light pop on, stopped by Auto Zone to have it scanned and it told me the issue was my VVT Solenoid. This was for a 2016 Santa Fe Limited. I called Hyundai, 3 week wait just to get an analysis, a couple other places gave me 5-7 days before they could analyze it and told me it would be north of $400 to fix (minimum). Then I talked to Tyler at Christian Brothers. He was willing to set up a time to check out the SUV but he also asked me a couple questions. He told me the Hyundai was known to be an internal oil burner and asked when I had my last oil change. Ironically, it was a little overdue but no warnings or anything. He said if it was a little low it could set off that solenoid issue and he advised me to get a good oil change, drive the vehicle a couple of days and see if it resets itself. If not, they would be happy to look at it. Guess what? He was 100% accurate. I changed the oil, the check engine light went off. I even had the vehicle scanned again to check and there was no code error. Imagine that, a company giving sound advice to help you and not keeping their knowledge for profit. Thanks Tyler for being inquisitive, helpful and saving me an expense that would have been unnecessary. That customer care alone made me a loyal customer.

This is my first time at Christian Brothers and to say I'm pleased, is an understatement. The…read moreservice was impeccable and Shain was top notch! Great customer service! Highly recommend!

This place is good. All of the guys here are friendly and they listen to your car issues and…read moreprovide a solution and recommendations.

Appreciate the service and the quality of the repair on my car , for helping me with quotes and…read moremaintenance needed . Shout out too Mr.Ochoa for helping and communicating clearly throughout the process .

So I came on Tuesday October 8,2024 and although it's been a while since I came to this location, I…read morewas in my old neighborhood near Cypresswood Drive and decided to get my oil change and tires rotated, as my car's indication lights were on. I came and the staff were super friendly and profession, but like an idiot, after they completed my oil change and replaced my reverse light bulb that was out, I totally forgot to ask to have air added to my tires as well as asking for the tire rotation service. I though that before paying, the young sales associate would have reminded me or advised that the tire light indicator was on, which would have prompted me to remember to request for air and a tire rotation. So after paying for the initial oil change, and having them install the reverse light bulbs that I had picked up at AUTOZONE, I swung back around and told them that I forgot to ask them to add air into my tires as well as a tire rotation, because the tire indication light was still flashing. They did not hesitate to assist me and after they got a hold of my car, I also remembered that my registration was due in November 2024 so I also asked if they could get the inspection done for the car registration. They were quick to do the work, but after paying for the second set of services and getting the documents for the registration renewal along with my tire change, I started to drive off back into town, where I currently live. I began hearing a scraping noise and had to complete a full UTURN to return back to their location. Upon returning, I parked the car and looked under my vehicle, where I saw the plastic plate not connected to the underside of my car. I was a little upset that I had to return to see what the loud scraping noise was and was hoping that there wasn't any damage made to the car. I spoke to the guy to checked me out again, and he said that they would fix this issue. I also met the General Manager, (I think his name was Devlin) who apologized for the issue of them not reattaching the plate beneath my vehicle. I also had to call Devlin a second time because after they fixed the issue with the plate scraping the ground, I also noticed that they did not reset the maintenance light on my car. Devlin apologized again, and told me that the next time I come to this location for an oil change, he would go ahead and offer a $25 discount towards my oil change for the issue of them not properly securing the bottom plate of my car. I was super thankful for this offer and told him that I will see him when it was time for another oil change. Had the team not forgotten to attach the bottom plate to my car, I would have rated them with a higher score, but since I had to drive back after hearing a loud scrapping noise, I wanted to make sure that I came back, in case any damage was made to my car.

The wait was slightly longer than expected. They were short staffed and very nice. They work fast…read moreand hard and tell it to you as it is. I will bring my car here for every oil change while I live in Klein.