I have been coming here for a few years and always get great service by friendly, knowledgeable mechanics. Prices are always fair, and Gavin treats people really well. read more

I went in at 8:30 in the morning and they got me right in. Everyone was very nice, and i thought it was fine. Until I got home Because they had spilled oil on my engine, that excess covered my driveway. They didn't get my dipstick cap on correctly so my oil pressure was low and they didn't restart my oil % calculator so I thought I had none - even after having them change it. read more

This place is very professional and the oil change is extremely fast. Joe is always super helpful and friendly.

Came in for an oil change, and the first person who assisted me drained my car's oil, then disappeared without any notice or informing anyone else. I was left waiting with no updates, completely unaware of what was going on--extremely unprofessional and frustrating. Thankfully, Kameron eventually stepped in, took care of everything, and offered a discount for the inconvenience. If it weren't for him, I would've been stuck even longer. read more

Crazy High Prices. They charged my 80 year old aunt almost $50 each (Plus Labor) for spark plugs for her little 2012 Nissan Versa. Retail price for the same spark plugs at Local auto parts stores was around $18 each. They charged her $217 for the one coil they replaced (Plus Labor). Retail price for same coil at local parts store was about $62. Almost $700 for four sparks plugs, one coil and one gasket. Then the car had to be repaired again because they only replaced one coil. Good practice is to replace all four coils as they are hard to get to. So she had to pay for the same labor all over again a second time, plus three more overpriced coils. read more

Express Oil Change & Tire Engineers - Auto Repair Near Me - Spring, Texas

I had an amazing experience at this location with Daniel and Josue the assistant manager. They both were very nice and made sure I was taken care of. I usually take my car to Firestone however I'll be taking my cars there from now on. Thank you guys for the wonderful experience and good chat. read more

Great costumer service very helpful , I came in and they where able to solve my issue quickly .

I chose this because it is very close to where I work. Just want to change the rear brake pads. they told me have to replace the entire brake system. It cost about $430. Takes 30 to 35 minutes to complete. Well, I arrived there at 3:00 pm, until 4:10 my car was just raised and no employees work on it. I went to ask employees how long it would take to complete, and he told me that the parts have not been delivered. Then At 4:20, an employee told me that my car was almost finished and I need to pay. I got up and paid for it. and I got my car at 4:30. In other words, he only took 20 minutes to replace my car brakes but charge $125.98 in labor. So disappointed read more

Express Oil Change & Tire Engineers - Auto Repair Near Me - Spring, Texas

It's tough for me to rate a company as One star but my experience today at Express Oil Change was ridiculous and negligent. I have been taking my personal and company vehicles here for over 2 years. Apparently the ownership changed November 2016 and it shows. I brought my personal truck In for a routine oil change today any everything was smooth until I pulled out of the shop and noticed that my transmission seemed to be slipping. I pulled over into a parking spot outside of the shop and turned around to ask the shop worker if they had done anything to the transmission because it seemed to have been slipping. I have driven this truck everyday for the past 2 years and anything out of the ordinary is immediately noticed. The shop worker checked and said everything looked Ok. He shifted through the gears and it seemed to work fine. As I drive home from spring to central Houston, my truck seemed to come out of gear at stop lights. I immediately brought it to my normal mechanic and told him to check the transmission fluid because something isn't right. Sure enough, little to no transmission fluid in the system. I would have left it at that and not even called the shop but when we checked the oil level, it was WAY over filled. Like crazy over filled. They must have drained the transmission fluid by accident and double filled the oil. I called the manager of the shop and he remembered me stopping in there today and how I had come back because something wasn't right. He basically told me that because he did not have the chance to look at it, that there was nothing he will do. I asked him how I was supposed to drive it 30 miles back up North to their shop with no transmission fluid And twice the amount of oil in the engine? That's crazy. My worry is that if someone that wasn't very knowledgeable with vehicle repair had this happen to them, they may have driven the vehicle more without thinking much about it. This could have destroyed the transmission and the engine! Unbelievable!!!! I was offered a free oil change but No refund ($65) for this reckless service. read more

Express Oil Change & Tire Engineers - They Over filled my oil and drained my transmission fluid. This place is negligent and reckless. - Auto Repair Near Me - Spring, Texas

I've been coming here for years! They always have excellent customer service. They take great care of me and my vehicle. I love this place. I highly recommend them. read more

Got my inspection and wiper blades replaced here. I recommend stopping by during the week if you have time. I was in and out pretty quickly both times I stopped by. Julian was really helpful! read more

Mom of three kids who just needed a quick oil change. Brought my husbands jeep once before and my jeep once before as well. The guy who is checking my vehicle tells me I need my air filter changed. No thank you..(my husband can change that for free). So he changes my oil and then he tells me The manager needs to talk to me. The manager then tells me my jeep is leaking brake fluid and he asked who did my brakes. I told him I had last taken my jeep to firestone to get my brakes done. He told me I may need to have my calipers changed. He then looks inside my jeep and sees both my toddlers sleeping...And tells me to get it fixed soon because it's unsafe. I then have my brother jack my jeep up to check what's going on. The screw valve was loosened so that brake fluid would leak. Thank God for older brothers. Lesson learned, don't do business with these people. I get the fact that it's a business..but don't try to sucker people out of their hard earned money. read more

Customer services was on point, and I was in and out! Great staff! I would recommend to everyone

Beware......If you are in need of mechanical work in Atlanta, please don't go to the Howell Mill location. Went into this location because my car needed an oil change (the only service light on in my car). After receiving 305 dollars worth of services (alignment, rotate and balance, filter change, etc), I left out with a low tire pressure light. Took it to the dealership the next day where I normally have my car serviced and they said that a sensor was broken. There were no sensors broken prior to having my car serviced at that location. After calling them, they provided poor customer service and of course took no responsibility for the broken sensor that coincidentally occurred after my visit there. Take your car to a dealership to be serviced. You'll thank me later. read more

Express Oil Change & Tire Engineers - Auto Repair Near Me - Spring, Texas

Not pleased with service. Had a tire running low and had it patched. The air gauge was still low a day later and they told my wife to come back if it was still low. Came back on Saturday and they decided there was a nail in the tire and needed to replace it. They said they did not have our tire but would have it on Monday morning. Went in this morning and waited almost and hour and a half for them to put on a tire that was already there. It turned out that the tire they put on didn't match the other tires. I told the manager that when they said they didn't have our tire on Saturday I assumed they would order a matching tire. They didn't. Don't use these guys. read more

Bad customer service. The guy lost a screw and ended up telling me that it was fine - that I don't need it. The principle is you lost it, didn't think to tell me at the time, and when I came up there the next day to ask you to put another screw on it, you tell me that it's fine and I don't need another one on there. Then he forgot to put my sticker in the car for my next oil change. read more

I had my oil and filter changed at Express Oil Change , less than 1 week ago....and noticed my car was leaking oil today in my garage and driveway.. I took it to a mechanic , and they said BOTH my oil drain plug AND my oil Filter was not properly screwed in and was causing leakage at BOTH locations... This Express Oil change is located near McDermont Drive and US 75 in Plano.... I will never use them again .... or any other Express Oil facility. If I had been driving on a trip...I would have had a major engine breakdown when the oil leaked out enough. Enough said...just BEWARE read more

Kierra was very respectful, polite and most of all super helpful! She stated she was from the Clemmons location working at the Hanes Mill location for the day. This employee was exceptional and you can tell enjoys her job. With everything going in the world as it is, to have a member of your team this passionate about taking care of your loyal customers, you should take great care of her! I might even go out of my way and get my next oil change at the Clemmons location becasue of how helpful she was! She helped me with a quote on tires and took care of my oil change. THANK YOU KIERRA!! ( PS - hire more employees like her!) read more

New blood at this location. Julian was very thorough and attentive. Will be back again!

Despite a previous bad experience I decided to give them another chance. This time they left me waiting in line for 20 minutes and then spent 10 minutes searching through the computer and then inform me that they don't have my filter. Not so much as an apology for wasting my time... read more

I received the best service here! I initially received a quote from my dealership but I was suspect about the high $$$ amount. I went to Express Oil Change for a 2nd opinion based on a recommendation. Not only did they save me $2000 in unnecessary repairs but the mechanic gave me an affordable maintenance schedule to follow. Great owner, service, and comfortable waiting area!! read more

Express Oil Change & Tire Engineers - 3 oil change bays! - Auto Repair Near Me - Spring, Texas

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We believe in providing accurate truthful advice regarding our experiences as customers. The manager (Joe) has always been honest and professional. (Joe that STAR IS FOR YOU!) Because of our experience with Joe is why we had continued to be repeat customers. 'But Consumers Beware'...for if anything goes wrong and you have to deal with the OWNER of this franchise, don't expect to be impressed OR even dealt with FAIRLY or professionally. On our last oil change a technician neglected to change out the o-ring and did not correctly tighten the plug on the drain pan. This resulted in loss of all oil from our vehicle and overheating/damage of the engine. We have statements from (1) an independent certified mechanic as well as (2) our insurance adjuster provided picture and a written statement as to the cause of the damage. We can completely validate the root cause of the $5,000 damage yet... We have attempted to contact the owner of this location to reconcile the damages to our engine on SEVERAL occasions. He REFUSES to follow-up in a professional manner. We have forwarded SEVERAL EMAILS and left several voice messages. He DOES NOT respond to our emails/calls. He has also REFUSED to have his liability INSURER follow-up with us in regards to the needed repairs. This experience brings a definitive meaning to 'use at your own risk'. The owner of this location is a professional at ONLY being UNprofessional. We did learn that Texas through the Deceptive Trade Practices-Consumer Protection Act offers some advice to consumers on finding a good mechanic. Shops that are willing to hold themselves to a higher standard of care adhere to the Motorist Assurance Program. http://txdmv.gov/publications/doc_downlo...507-dealing-with-an-auto-repair-facility There are several oil change/auto repair shops in the area who voluntarily participate in that program. Express Oil Change is not one of them. www.motorist.org. read more

Standing outside waiting to pickup my vehicle, everyone walks around and avoids eye contact and doesn't offer to help. One person finally said they would be right with me then disappeared for 10minutes. read more

It's not everyday that you get really good service and that trusting feeling when dealing with anyone in the auto service industry, but these guys made me feel like they were going to make me feel satisfied no matter what I complained about. It might be the owner, he's a pretty charismatic guy or it could be the guys doing the work that bent over backwards to take care of my daughter. She said they did a great job, but I was skeptical and called to make sure they didn't take advantage of her even though the bill was pretty reasonable. The owner ended up showing me how much he saved her and how much he could have charged her. He didn't charge to turn her rotors. The brake pads were less than Autozone. He did charge some book listed labor charge. I checked with autozone and he was on the up & up. I'll continue to give these guys my business because they took care of us. I was pretty surprised this guy took time out to explain this to me. I was expecting an argument. They seem to be the upgrade from Jiffy Lube. Pretty professional operation. Almost like the Target to the Walmart without the price hike. Good service at a good price. I don't expect miracles but I like anyone that takes time out to talk to me especially when I am spending my hard earned money. read more

DO NOT go there for an oil change. They will screw you out of your money and overfill it. Other repairs have been fine there for the most part just expensive. DO YOUR OIL YOURSELF IT IS SUPER EASY AND CHEAPER read more

I am in Chattanooga and I went in to the Brainerd Road shop yesterday for an oil change. Nathaniel was amazing! He was professional and offered me something to drink twice. He wanted to ensure I had a good customer experience and I definitely did. Skylor was also very helpful. I did not have a lot of time and both these guys made sure I was in and out very quickly. I will remain a loyal customer and continue to refer my friends to this Express Oil location. read more

Noah did an excellent job!! Very friendly and professional!! Will defiantly be back at this location to see Noah!

From the second I took my car in to the second it left the lot (which was a week later because it had so many issues!) we were treated fairly, communication was on point, and pricing was transparent and explained well, which is not easy to find. I've never taken my car in and gotten as many updates as these guys gave me. At other places, I won't hear from the mechanic for days, and then I end up having to be the one to call and check up on things. Not this time! Thank you for your awesome customer service and hard work! read more

I went in with some serious concerns with my slipping transmission. I was told that there would be a 60 dollar diagnostic fee and I agreed to this. A mechanic took it for a drive around the block and we observed that, yes, there is slippage, but it was not extreme or critical that it be fixed immediately. As it is an older vehicle and I hope to get a newer vehicle in the near future, we both agreed that it would not be worth fixing at this time. With that, they changed broken tail light, charged my 7 dollars and sent me on my way without charging any extra for the diagnosing. That kind of integrity and not trying to stiff people won them a customer. I will continue to do business with them. read more

I had an excellent experience coming here. I was literally in and out in 15 mins. The manager and techs were extremely friendly, knowledgeable, and customer service oriented. I'll definitely be back. read more

I love going to express, its always quick and theyre so nice to me. Ive been going to the location on old fort pkwy for over a year and they never disappoint. This past visit i had brandon work on my car and he had the best customer service! read more

Have no words!! Dustin helped me out in my time of need and i really appreciated it. Very kind, very humble and all around helpful. Definitely recommend his services, very genuine soul. Thank you Again Dustin! read more

I have used the location on Montgomery Highway twice, once for each of my vehicles. The young man I dealt with was very kind and a wonderful customer representative. However, this last visit resulted in someone getting into my vehicle with something in their pocket and made a small puncture hole in my seat. I immediately called them after picking my truck back up to make them aware and was told to come by the next day. The manager didn't even look at it before he decided it didn't happen there. If this is an example of how he treats customers I can't imagine how he treats his employees. This was a poor example of how to treat a customer, all I was asking for was them to patch this hole. I will NEVER use them again and I will make sure to tell everyone I know not to use them. read more

Stopped by for an oil change, asked about their A/C service because my A/C had been leaking for a few months, been refilling it with those $50.00 A/C refills from the auto part store. They charged me about $85.00 to replace a couple valves, vacuum out the old freon and refill it with new. They also put some dye in the A/C lines telling me if it leaked again to bring it back up there and they find the leak and refill it for free. (Repairing the leak would cost more of course) A/C's working like new and the oil is changed, I can't complain... And I'm quick to complain if you're taking my Money, I had better get something in exchange. read more

I was a bit disappointed in my experience. I went in with an air-conditioning problem. Joe said that they could fix it because they were a full-service shop in the past. He mentioned some issues that could cause the problem (all pretty expensive to fix) - but - I told him that I had gone to another reputable dealer and that those issues could have been ruled out. Part of the diagnostics required that freon (with a dye) be placed into the car. So - where ever there was a leak, one should be able to see the dye. Sounded like a good approach. The problem I had was that the air-conditioner was fully recharged (with new freon) on Tuesday. He said that he did not see any kind of leak (even though I had been there over an hour). He charged me $89 and told me to come back "no later than Friday". By Thursday, the air-conditioner was hot - once again. I was surprised of that because for the air-conditioner to run "hot" after only 3 days, the leak would have to have been the size of Mac Truck - but yet - Joe said that he never saw anything. If the air-conditioner was leaking that badly, then why fully recharge and put freon in it in the first place? I brought this up to Joe and asked for a refund. He said "there are no refunds" with that kind of work. I guess they are good at changing the oil but I would have to think twice about using them for anything else other than that. read more

Great service here! I've been taking my cars here for a few years now. I've noticed a change in management the last year or two but it's only gotten better. There's a bearded older man that really knows his stuff and is super honest. It's tough to find guys like that that aren't just trying to get more money out of you. read more

Excellent service, I took my personal vehicle to have the oil change there the first time Saturday. I followed up with my company vehicle the following Tuesday. Chadd the service manager and all his staff are quick, efficient, and professional. read more

Greeter is polite and professional. But WTF?!!! A week later I realize that the technician who changed my oil did not completely screw in all the screws to the carriage under cover! I had to go buy about 8 replacement screws. Will never come back to this place. read more

I'm having a very similar experience with Express Oil Change, Ricky Brooks/CEO. The incident happened 11/03/2015 in Foley, Alabama. I went in for a routine oil change and was solicited for a tune-up. The ASE mechanic performing the service was not certified to do tune-ups. He broke a sparkplug off and it fell down into my engine. They kept my car for about six weeks and would return it to me saying it was fixed, but it never was. Finally, they agreed to another mechanic in Pensacola to evaluate my original engine. That technician said my engine was destroyed and needed replaced. I offered to share the cost of a new engine but Express Oil Change adamantly declined my offer. Instead, they had a salvaged engine from a wrecked SRX in Louisiana installed in my car by Bullard Cadillac in Mobile, Alabama. From the day I picked up my car on March 7, 2016, I have been complaining to Express Oil Change that the used engine is not performing correctly. Their mechanic in Daphne, Alabama finally looked at my car only after I exercised the limited warranty on the used engine. Prior to this action, I was communicating with Michael Johnston in Birmingham and he was not cooperative at all to return my SRX to the condition it was in prior to 11/03/2015. He was defaming my character, even though I had been patient and cooperative throughout this whole ordeal. The latest "fix" of this used engine was balancing the tires and installing after-market motor mounts. Neither has resolved the mechanical issues with this used engine. It is now August 2016, 9 months since the mechanic at Express Oil Change in Foley, Alabama destroyed the engine in my SRX. I am stuck with this used engine in my vehicle and they refuse to do anything further to fix my vehicle. I am in total agreement with you. Never let Express Oil Change at any location touch your vehicle! They do not correct their mistakes! You are liable for any damages they do to your vehicle. Sara Hart Magnolia Springs, Alabama read more

Always professional and these guys work quickly to get you in and out! Would recommend!