Friendly staff and thorough service! I came to this location after receiving subpar and incomplete service at another Valvoline location, which was surprising considering my previous experiences with the company. This location made sure I was completely taken care of and even addressed issues that resulted from my previous oil change at a different location. The staff was attentive, professional, and thorough throughout the entire visit. I truly appreciated the level of care and service I received. Would definitely recommend this location! read more

They always do me good service. They aren't too pushy, and they provide extra little services. If you can do something yourself (i.e. air filters) they will remind you that it needs to get done, but won't hassle you. I appreciate their service. read more

I came in for an oil change and they did a great job! I'm not very knowledgeable of cars since I'm in my first car but they explained everything without judgement and the price for the service was second to none! I really appreciated their advice and explanation of the services they offer! 11/10 experience! read more

The manager Anthony was very throughly, very aware and attentive. Price was very nice. Easy to ask for emissions, oil change and wiper blades read more

I been to this station several times and recommended them to friends. No longer! I recommended them to my wife and she has a 2019 Honda hrv 4 cylinder engine these people took advantage of her and charged her over $100 for an oil change. Said that they had to charge her a minimum charge for oil change. BS! My 2018 Toyota Tacoma 6 cylinder uses more oil than my wife and I paid $100. They took advantage of a woman and I will never recommend them again and if asked I will tell the people never go there. How dare you take advantage of my wife and a woma! Minimum charge of $100. RIPOFF read more

Car inspection; great customer service!!! I really appreciated how helpful everyone was.

Great people working on my car. Drew the team lead was great. I got a full service, Transmission fluid, air filter and brake lights & oil change. I'll come back here for sure. read more

Always open when I need it to be. Plenty of staff. Efficient service and no messing around. I don't have to get out of the car and the convenience is worth the extra cost. If you need it done well and fast, this is the right place. Very diverse staff! I love the energy at this place. read more

I am so pissed was here to get my oil changed and these mother fuckers gonna make me back up to let someone in another row go before me bc they didn't pick the lane I was in so I had to go after them only thing is I was waiting just as long as them to get my oil change which is some pull shit worse place to go if I didn't need it done so bad would of went to a different place bull shit!!!! read more

An unusual expeience... I felt like I was watching NASCAR as the whole team went through a full inspection and oil change in under 15 minutes. And I never left my vehicle. The team was excellent. Very professional and attentive. All the small things mattered. I might pay a little more, but they are my new go to place. read more

Great service from Jeanne and Sabine. Straightforward, helpful, prompt and no pressure. Professional. Gives you confidence they know what they're doing. read more

Great experience... Tried my normal inspection shop but they didn't have anyone available, so I tried Valvoline and will be back. Was told I had both license plate lights out and when I agreed to pay to replace, the tech returned and said it was loose/disconnected and it ended up being good. He could have easily lied and I would have never known the difference. Great service and will return! (Waiting room is somewhat small and no-frills so keep in mind if you have kids) read more

Loved that I got my air filter at a good price. They filled my tires up with air and checked my battery to see if it needed to be replaced. I asked about an oil change, and they gave me so much information about it that I would definitely come back to them for it. Zander was very helpful and very informative. Will definitely come back! read more

Returning Customer but not anymore I went for oil change at the location 5307 Louetta Rd Spring, TX 77379 United States they told me they don't have the filters and oil for my 2017 BMW X3 4 cylinder So then he said let me check if other locations have it so he send me to the other one 7 miles away he said he called and check they have it , I drove there hoping to change the oil the guy walk to me he said he's gonna check if they have the stuff for my car then I told him wait they already called here and told me you guys have it, he said no one called here sir and we don't have the filters or the oil for your car I was like what??? I called customer service and they said go back to the same place because it shows they have 5 filters and the oil for your car and we gonna give $25 off for your oil change also Manager Michael is waiting for you, I drove all the way back and the guy who played me was there laughing the Manager came out and I told him why the guy is doing this what did I do to him he said sorry not sure why and nothing I can do at this point, Then he said they never send $25 off discount for your oil change so I told him I don't need no discount and no free oil change but this is not how you run business and left after 2 hrs driving back and forth for oil change left without changing my oil, I will never go to Valvoline anymore and I hope someone from headquarters sees this msg and get to the bottom with this location as they really treated me bad for no reason and wasting 2hrs of my time 5307 Louetta Rd Spring, TX 77379 United States read more

Took my car in to the get inspected at the location 5307 Louetta Rd, Spring, TX 77379. My car was running fine with no check engine light and they told me it failed inspection because the computer would not link to the car. They said my car needs a new PCM and then charged me for the inspection. I took the car to a local Jiffy lube within an hour or so and it passed. I spoke to Caeser (manager), made excuses, and told me I didn't need to come back to complain. Lost a long term customer!!!! read more

The service was fast, friendly and quite frankly very professional. Huge difference from my last visit, I Amos's didn't come back but I noticed a trend throughout my years coming here that the turn over is pretty high and/or employees are switching shifts, stores etc. either way I am very please with the service. The price was outrageous but I'd rather have professionals take care of my belongings. Thank you for the speedy and friendly service. read more

Excellent customer service and very efficient. These folks changed my engine filter, checked tire pressure in less than 15 minutes all were being so polite! This will definitely be my regular place for my car needs. read more

Gerek and Armando provided exceptional service today! I have a Volkswagen Tiguan, which requires specific oil. They had the oil in stock and were knowledgeable on how to service my car. They even checked my cabin air filter as a complimentary part of the service! They explained what they were doing throughout the entire service which I really appreciated. Being a young woman, most car service shops make me feel like i'm being scammed, but I never felt that way at Valvoline! I was aware of what was happening to my car the entire time, and they were able to answer any questions I had. I highly recommend this shop! read more

I stopped here a few weeks ago, and I want to say I was so impressed by the customer service provided by the team at this location. I didn't even have to get out of my car and they were done in 13 minutes. Pricing looked to be about same as other shops around. Definitely going here again! read more

Service is great, nothing wrong with it, just a heads up to customers that it's on average $30 more expensive then auto shops nearby (like American pride). I was told it was more costly because of the "instant" aspect (although I waited as long for the guys to finish here as I have at American Pride). Really wish I knew the price before I had done it or I would've declined and happily not paid $30 extra dollars for convenience. read more

This place is awesome. It was my first time here and at a Valvoline service company and all I have to say is wow! They are speedy and love that I can sit in my car and watch them while they perform like a Nascar team, in sync and always calling out their checks. I will definitely be coming back for all my basic services here vs waiting days to get an appointment with the dealers. read more

It was only one car in front of me and It took 2 hours for a oil change and tire rotation. When it was time to pay the system went down.

I went in for an oil change- no complaints there. Without asking me, they used a power tool to loosen the screws for the lid of my air filter and completely stripped a screw. They offered to replace my air filter for $24 which I declined since I can buy one for $12. When putting the lid back on they overly tightened the screws making the lid impossible for me to remove with a simple screwdriver. read more

Didn't think I could ever enjoy an oil change, but today I was thrilled. This was more like a NASCAR pit stop than an oil change. The shop was spotless and guys took pride in their personal appearance. Treshawn and his crew were courteous, thorough, and didn't push unnecessary services on me. I never had to leave my car. When we discovered my headlight was out, they replaced it during the oil change. These guys worked through their checklist like they were mission control on an Apollo launch. My new first choice for oil change. read more

I've been needing my oil change and looked up the best reviews in Williamsburg and Newport News area, this one came up and they did an awesome job I was in and out in less than 15 minutes. They explained to me everything that was going on and any future needs my car needed. I will definitely be coming back to here. It might be a little more expensive than most places but they were fast and efficient I also had a 7 dollar coupon so I paid about 60 dollars. read more