We are very satisfied with the great services this company has provided. They installed new windows and sliding doors for our whole house. It looks very nice and the temperature of our house is much cooler and comfortable. We think our money is well spent. read more

We were forced to use this company as Milgard no longer uses the glass we needed to match for a window. The window took a fair amount of time to get and when the company we hired ( who hired Value to make the window ) installed the window, we noticed the bamboo glass was upside down. So far weeks later Value has not taken care of this and we are getting ready to file a complaint with the state contractors board. I would avoid getting anything from this company. If your window company wants to use them, tell them absolutely not. read more

Windows did not have full trim, needed to be fixed. Windows didn't close smoothly, needed to be adjusted. My house has 50 windows and most of them needed after installation service. Service calls take a long time to schedule. On the plus side, service techs know what to do and they make it right. But the work on each window took hours and techs typically left without adjusting all the windows with issues. The end result seems solid, but I would recommend a company that gets it right the first time. There is an inherent challenge between the window company and the installer. Not sure who was really at fault for most of the issues, but it was both. read more

Stay away from this business - they don't stand behind their work. We ordered a massive screen door from them for our place in West Adams. They came out and took the measurements, made the screen door, and when they came out to install it, they said the door frame wasn't level so they couldn't install it. Obviously, they should've determined that when they took the measurements - instead they offered no solution, but just left us with a giant screen door that we paid for, but can't use. They refuse to refund or take responsibility for it and no longer respond to our calls. read more

If it has 0 star to choose, I will definitely give it 0. Be careful with this company, their quote is not honest, team is lack of plan and customer communication, and not responsive. read more

Poor quality window. When installed the windows were unable to close, and we had to call them for repair. After 3 months, the glass cracked for no reason. I asked about warranty, they said not covered. For a nearly $600 window with 3 months lifetime usage, shop somewhere else. read more

After so much back and forth over several months now... I'm told they can't source the replacement part and I should hire a handyman to fix the door. I've called around and every contractor said it's a specialized part and nothing they've seen before. Having explained this to Value, I was told nothing can be done because the supplier is no longer in business. Based on a contractor's recommendation, I asked for the following information: SUPPLIER's *last known information* (name, address, phone, email, etc.), the MANUFACTURER's information, the PRODUCT's information (product sheet, specs sheet, parts sheet, etc.), and COMPARABLE PRODUCT's information. I was informed they don't have access to this information because the supplier is not available. Which means they had the supplier's info in order to verify the supplier being out of business. They had the product and part info to verify it can't be secured elsewhere. After spending thousands of dollars on a set of doors, we're faced with an impossible situation with zero transparency and information. It's clear they're withholding information and leaving us to deal with a broken door on our own. It'll cost thousands to replace the broken doors with a new set. It'll cost thousands to even find a modification for the hinges that would make it a function properly again. Lose, lose situation. Absolutely regrettable. I would NOT RECOMMEND this place unless several sets of replacement parts are included for free! read more

They helped me with a whole-house windows replacement project and I'm very happy with the results. Very efficient operation from the initial inquiry, to on site measurement, pricing, contract, to the final installation. The products are great quality, and the prices are very reasonable. read more

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Customer service is appalling. Quality issues too. They are unresponsive. Our back sliding doors are no longer functioning; we can't open them as it seems a latch has broken and the door is stuck. So we've had no access to our backyard and driveway through the doors. We've left multiple messages, filled out their online service request form, and still nothing. This is at least the third issue we've had with these doors and this company since they were installed as part of a major remodel. I wanted our GC to order Fleetwood doors as I had read that imitation ones were problematic. But no, he had to use this company. Buyer beware. And hey Value Windows & Doors, return our call! read more

Hoa was very pleasant to work with answered all of my questions promptly, did not beat around the bush with anything did not have to ask anybody for help and keep me on hold for 20-30 minutes. He knows what he's doing and is an asset to this company. Thank you Hoa for your assistance read more

The technician measured the window wrong and caused a delay for another month. A simple, small window i had to wait at the end of other customers' orders. They simply put an ugly board to cover the window that they made the mistake on, which caused the entire inconvenience for one month. The manager Jay's attitude was unprofessional and rude. Stay away from this vendor. Completely disaster! Can't imagine how can they even stay in business with this kind of poor management!!!!???? read more

Value Windows & Doors - A wooden board to cover a tingly measured window got a month - Windows Installation Near Me - Duarte, California

Horrible service, they do t do what they say. The quality of the windows will not last more than 5 years! You will loose value as soon as you buy because they do not warranty the insulation. They use outside installers!!! read more

Jay was Great and one Year later not a problem great cost savings and easy install. Would recomend them for anyone getting new windows.

The quality of my windows is extremely poor; their color has faded so drastically that my HOA insists on their replacement. Despite multiple attempts to contact the company regarding their warranty, I've been unable to reach anyone in the service department. Emails and voicemails have gone unanswered for three weeks. It's disheartening to realize that the warranty may be rendered meaningless. Buyer be aware. read more

So I've had weatherstrip failing on a sliding glass door and a regular glass door and have called three times for them to repair. I even had the company who installed all the windows and doors on a three way call to streamline the communication. About a year ago, I had a window leak that caused damage to the sheet rock and gave up on getting them to stand behind their warranty and paid out of pocket to repair the window, sheetrock, and paint. Jaime gave me a direct number for him and it always goes to voicemail. Steer clear of these guys as they DO NOT HONOR their warranty and are impossible to get on the phone past the lady who answer the phone, only to transfer you to a service department that doesn't answer. Run my friends, this is a headache in waiting. read more

I have used Value Windows a number of times, and they are a great company with excellent customer service. I have to make note of how great their customer service is. When one of my Doors was having So problems the supervisor Alex from came to me and took care of the problem and was so patient and professional. It was really a pleasure. Their technicians and customer service Representative Christina are very polite, friendly, and attentive. read more

I had windows replaced with them before, the salesperson was very nice but no longer there. I called them several times for a quote, no answer , left vm, still no answer . Maybe they don't want the business , I found another company. read more

We've been a customer for 10 years with 3 remodels. We've spent close to $15k with them. Their service has gone down hill over the years. The sales person we've worked with is super nice and responsive and the only reason we went back to them in our last remodel. He is overworked and obviously under appreciated. Their so called 'service department' is a joke. Multiple emails and phone calls in 2 weeks have gone unanswered, even after the receptionist had promised to personally delivered a message to just have someone call us back. If you want the peace of mind that a vendor will back their products up, do NOT shop there! read more

I requested service from Value Windows for my old leaking windows which were installed falsely a few years ago by an independent contractor. When I called the comapny they asked me to send an email to their service department with photos of the issue for review. A couple month later, Value sent a couple technician to my place in Orange county. They investigated the issue and came back about a month later with their supervisor. Again spent hours at my place investigating and discussing a few solutions. However, in the end they came to the conclusion that the windows were ordered and installed improperly in the first place and need to be replaced. They assured me that they will take care of the issue with no cost for me. After that, they were in a continuous communication with me regarding the new order configuration, manufacturing and installation process. Finally, they sent their installers to my place a week ago. about 5 people showed up to finish the work... Now the new windows look pretty good. I am hoping there will be no leaking issues again but again they reassured me if any problems I should let them know and they will take care of it. I have to say that I am very pleased with the Value Windows customer service, their reponsiveness, and reliability. I could never imagine a manufacturer takes reponsiblity for windows that were installed by a third party a few years back with no evidence of warranty. For that reason alone, I highly recommend this company. They take their words and reputation seriously and have very pleasant and responsible personnel to work with. read more

CUSTOMER SERVICE !!! All I can say about this company every time they go above and beyond to make sure their products is delivered on time and at the best condition. Can lie sometimes ETAs are delayed but as I said they will make sure to make it happened on the best said. Ask for Jay Z. He's the best by far. Take my word if you're a contractor you want him on your team !!! read more

Value Windows & Doors - Jay - Windows Installation Near Me - Duarte, California

My windows were installed 12 years ago. Winnie, the customer service of VALUE Window, received our service inquiry and replaced a door and a window for free. The technician also provided excellent service. I am surprised that VALUE WINDOW has kept its promise after so many years. My whole family is very grateful and will recommend it to our relatives and friends. read more

Went through a full home remodel around five years ago and my contractor recommended Value windows. Never heard of the company but he used them for many of his projects. Windows and sliding doors work great, and contrary to some of the other reviews, color has been consistent through the years as well. On one of the larger dual panes windows, I had something called spontaneous breakage occur (window basically just shattered). It is not common, but can happen (and not necessarily just tied to this manufacturer). Having contacted Value directly, was thinking that this could be covered under warranty due to it not being caused by me. Unfortunately, they said that it wouldn't be covered and offered me a quote to get it replaced. Reluctantly said yes and was waiting which took a while. I was beginning to wonder why it was taking so long when they finally got back to me to say that they were working with management to see if they can replace it free of charge - whoa! I'm so appreciative of this company for going above and beyond. Again, based on the other yelper reviews, it looks like hit or miss, but wanted to leave my review for the positive experience I had. Also special shout out to Cristina and Winnie in the service department for making this happen, as well as the good flow of communication back and forth. read more

Value Windows & Doors - Replacement Window - Windows Installation Near Me - Duarte, California

This is a great example of how sometimes making a mistake can turn into an amazing purchase and overall customer experience. Years ago I had worked through a general contractor to buy two vinyl windows to replace two old ones in my daughters' bedroom. We really liked those windows, so when time came to consider replacing other ones, I thought the ones we had were Millard, so I reached out to a local reseller who quoted me an astronomical price only for the windows (10k$). Also, they said, the ones I have (the most recent ones) were NOT Millard, but Value Windows. I looked into this brand and sent a random email to the general inquiry address with very little hope. The morning after Jay, their sales rep, reached out, and we started a dialog. The dialog quickly evolved into a first draft quote, then Jay came by, looked at the work, we discussed some options for some of the windows due to specific needs (eg UV filtering, opaque glasses), adjusted the offer and locked on a deal on the same day. In 2 weeks my windows were ready and it took me only one text with Jay to coordinate and schedule the delivery which happened on time. Also, Jay recommended me a specific installer to work with (ALSO an amazing experience, very clean thorough and great people all around), and suggested me NOT to work with his installers as they do not do more complicated retrofit jobs (which is what I needed), and I appreciated that he opted to make less money himself to allow us to have a better final product. Could not be happier with my new windows now, they are an amazing improvement in terms of insulation, not only look, and I would highly recommend Value Windows! read more

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When I renovated my house over 12 years ago, I purchased and installed Value windows when the company was just starting and very small. Recently I had two of the windows with their balancer coils broken. I reached out to the company for the parts. They provided the repair service (non-trivial, took about an hour to replace the three coils) under their product warranty charging me a nominal fee for sending a technician to my home for the parts and services. The technician was professional and efficient. Given that the windows were purchased more than 10 years ago, the fact that the company was willing to provide support is amazing and a pleasant surprise in this day and age. read more

We out these windows in about 12 years ago. One of them had a problem with opening and they came out and fixed it no charge. The technician was friendly and efficient. read more

Just replaced my whole house Windows Value Windows which was highly recommended by my GC. It is the worst move ever. All the new double pane windows are draftier and noisier than my previous 40+ years single pane windows. They are totally piece of junk. Waste of money. read more

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I am very dissapointed with the service, the manufacture made a mistake on the door which I ordered.. Value window put the door handle ( latch ) in the wrong side.. and the door can't close properly . I called Value & Door to correct the mistake., but they do not take care my problem right away.. The employe who work there just passing around the responsible to different dept. And I am a customer who stucked n the middle and do not know what to do.. and they told me they investigate the problem and will get back to me.., but no one to contact me , and they can't resolve the ptoblem, and I can't lock my door.. my wife feel unsecure because the door csn't clise properly and can not lock The value door hade made me so upset, I paid for the the door and serbice.., but they made mistake but they do not correct the problem.. I hope it won't happen to other customers like what happened to Me.. i should choose other company, maybe I pay more, but I will get a good product and service in return read more

Terrible service! I chose this place as it was listed as a go to by my HOA. I called and emailed with no response. Guess they don't want the business. read more

I have over $7K in window purchases and they honor the lifetime window warranty I've emailed them and no response and I've called them and they say give us your email and we'll send you a service form to fill out and still they don't answer the email. I've been trying for almost a month and no answer from them yet . I like the window they are a good value and they function pretty well so why's don't they fire the service lady who won't answer my emails . next date update value window reached out to to resolve the issue turns out my emails kept going to the spam folder and only the IT personnel are able to extract the information that I sent them in my 3 emails long story short value window is still good on their warranty and stand tall and a window tech will be coming soon to fix my window. read more

Value Windows and Doors installed 2 sliding doors for us, 3 pane with a a great isolation temperature coefficient and the price was amazing! The process was easy: we went to the showroom / factory close to the 210 and 605 intersection, gave them the measurements, and they gave us the price immediately. Paid half when putting the order and the other half when the doors were installed. Now, with the new sliding doors, the high temperatures in summer don't affect much the interior of the house and the AC doesn't have to run as much. I would buy more doors or windows from Value Windows and Doors if I need more in the future. read more

Value Windows & Doors - 3 pane sliding doors by Value Windows, their quality is much better than what you find in Home Depot and at a lower price - Windows Installation Near Me - Duarte, California

Jay Zhu is great...I saw on yelp people said how good service Jay Zhu provided to them. I went ahead and called Value Windows & Doors Company and asked them to make an appointment with Jay Zhu to come and do an estimate for my full house windows replacement. Jay Zhu came on time....Explained clearly about his Company products and gave me recommendation. Jay Zhu is friendly; polite & efficient. Know and explained his company's products well & clear. I have problems with my house remodeling contractor regarding the timing of the windows installation. Jay called different departments of his company to rearrange the installation date. He did these couple times for me. Every time I called him with questions regarding my order, he would answer either texted or called me right away. He always informed me whats going on with my window installation order. I highly recommend Jay Zhu...He is well deserve the highest 10 points rating... read more

If there are 0 stars then I would have pick that! This snoopy team of "professionals" treat their customers like second hand people. Once they suck you in and you pay thousands of dollars for their mediocre windows, which they can't even install correctly, they leave you hanging out to dry. I called them to get the brand new screen door for the patio sliding door that they installed shabbily, because it didn't slide and was getting stuck. It finally popped out of its track. They scheduled me for 1-3pm to come out and repair, their shabby work. I was there the whole day waiting for these idiot technicians who arrived at the last minute at 2:55pm and called me. I was working inside and didn't look at my phone until "15" minutes later!! These idiots took off after only 15 minutes, while they made me wait two hours between 1-3pm. Wow, is this how they run their shabby business??!! No, thank you!! I do not recommend this business to anyone!!! There are other legitimate businesses way better than this one. I just got caught in the "word by mouth" scam!!! Buyer beware do you your research diligently and find the best, recommended, legitimate window business!! read more

Usually I don't post reviews on Yelp, but I have to say how happy I'm with Value Windows and Doors. I did my research and decided to place my order with them. The project replaced all my windows and sliding doors and it took place back in 2012. The transaction was smooth and painless. Annie was pleasant to work with and crews showed up on time on installation day. I was nervous about the installation, but everything went smoothly! Fast forward to a month ago. I was planning to upgrade my kitchen. Initially, I didn't have key locks on my sliding glass door because there's no need for it. Now, I need to have another access point and I contacted them. Barry found key lock for me and didn't charge me for it. Then, somehow, the door lock mechanism (not the key lock) was having issue and I contacted their support. Again, Barry came through for me. He found a replacement lock and shipped it to me without any charge! This is what I call great service! Their price was reasonable, process was painless, and post-purchase service was great. I highly recommend them! read more

update jan 2019 we FINALLY got the money to fix the sprinklers that the installers damaged. Chad kept saying he was going to help us and after 1 1/2 years of my hubby hounding him, they did. The windows work. The molding still looks crooked but is tolerable. Discount windows...you get what you pay for. read more

Very poor quality and bad customer service. They installed my windows incorrectly and promised to fix it. It was lucky that I did not pay the full amount right away. Only because I owed them money they came back after four months to fix it. Stay away. read more

Before this guy, Mr. Max Ai Tao came for the measurement, I had several measurements by other brands, yet was not satisfied. He is the only one who measured different pionts and get the closest dimensions. I know that is from his long time rich experiences. Then I imediately decided to sign a contract I also contracted another bathroom project with him that day! And Value staff is earnest and sincere and trustworthy as well esp. Anne. In a word Value and this Contractor are reliable and trustworthy. I will sign again if I have another work. Highly Recommended! read more

Value Windows & Doors - The impressive delicate installation in progress by Max Ai Tao made me thought of world famous German automobile assembling workers. - Windows Installation Near Me - Duarte, California

I cannot speak to their installation services, since we had windows shipped to the job site for installation by my contractor. We needed all-aluminum framed windows for a mid-century modern remodel, and that style is nearly impossible to find in Indiana. Actually, it IS impossible to find. Aluminum seems popular on the coasts, but not here in middle America. These windows seemed to be reasonably priced, and looked good online, so we took a chance. My contractor and I were impressed by the quality, and the price is really tough to beat--especially for all aluminum frames. Excellent quality/price combination. Our windows are all aluminum in the dark anodized finish. The finish, construction, and operation appear to be top notch. Highly recommended. read more

This is a long overdue post as my family have been customers for years. My uncle is an experienced contractor and he recommended Value Windows to all his customers and also my dad when he bought our house 6 years ago. We're remodeling our house and went in today for upgrades on our screen door/tracks and screen frames. Bryan W. was the person who helped us at the plant and he did absolute everything to make sure we got the model and size we needed. He spoke English and Mandarin so my dad was able to tell him all the features he had in mind. We also have their windows at home and it still looks great after all these years. The price is for the quality of windows and screens are unbeatable. I've always had a great experience talking to their associates but definitely recommend seeing if Byran is available to help. read more

Avoid them. We got the Door from them, late March before install we found some mark on the door bar, And we call their customer service, they told me due to COVID-19, they will only take service request after April-20, I called them on April 21 they ask me the picture, I sent them picture. Their sale person Anne sent the request to Patricia and Mark. Patricia asked Mark to create a case for this. And I was following up this every two day and after one and half week, they send Micheal over and take a look at the window, which Micheal told my wife that the mark in the bar was factory error, but the side is transporting issue. We told him that isn't look right, if transporting error, the mark will have different color. And Micheal get mad and said that all transporting error. read more

Value Windows & Doors - Michael said this was factory issue, but changed his mind say no. - Windows Installation Near Me - Duarte, California

DEATH TRAP!! I am writing about the product only. The people who did the installation were excellent. I have 3040 GS casement windows in new construction. They are 20 feet above the ground. Naturally, I would prefer to have windows that you can clean from the inside. Finding nothing about cleaning on their website, I asked my contractor who showed me how to unhook the bottom mechanism for cleaning but did not show the top. Not good enough. Later, I inspected the top and found the same pop-out capability that would allow you to move the sash sideways enough to reach out and clean the outside of the window pane. My wife was with me as she wished to see whether she could clean this casement window. I popped the top and bottom mechanisms. So far, so good. To show how much space was available to reach through, I began to move the sash away from the frame. THE SASH POPPED OUT OF THE FRAME!! I am now holding onto the heavy sash while leaning out of a window 20 feet above the ground. There's no way that I could get it back in. I tried and tried. Tiring, I urged my wife to summon help. Fortunately, the workers building the house were on break a short distance away. One came running. He quickly determined that more help was necessary and called for a second worker. Between them, they eventually put the window right. What if it had been the weekend? What if I had lost my balance and fallen 20 feet along with the window? What if my wife had attempted this cleaning after we moved in when I wasn't there? What if someone was under the window when it fell out in the future? What if my 82-year-old wife had tried to hold onto the window, lost her balance, and had fallen along with the window? SHE WOULD BE DEAD!! My contractor ensured me that these windows could be washed from inside. DO NOT ATTEMPT THIS AT HOME! Do not buy these windows unless you can reach them from outside for cleaning. Given this FATAL FAILING, how can I be certain that these windows do not have other engineering defects? The awning windows open readily for cleaning but require a brace to hold them open while you clean them. If you put a block of wood above the top edge to hold it open, you could knock it out and have your arm crushed as the window closes of its own weight. Beware! The sliding windows allow you to lift the sliding pane out and reach around the fixed pane to clean them if your arm is long enough. Check before buying. read more