I have been an auto fanatic for years and have owned many vehicles including two previous Lexus. I went to this dealership on Saturday to check out the GS Model Lexus as well as the RC350 Models. Met with the sales person Grady Nakano who was rather arrogant. He wanted to let me know he had been a professional chef & pastor and was so terribly honest. 1st car I test drove which was considered "Certified 160 Point Inspection" the air conditioning would NOT WORK. Brady brushed it off saying oh I will get that checked. I test drove another "Certified 160 Point Inspection" and it was badly damaged with scratches on the exterior of the vehicle as well as damage to the interior panel by the clock and radio. Mind you these vehicles are not cheap. Grady's excuse oh can't guarantee we can fix these things. They are used. During this entire time he did not offer me use of the facilities nor even a bottle of water. Not very welcoming for a high end dealership! The next vehicle I test drove a "Certified 160 Point Inspection RC350" the car had brake issues! Brady's excuse in front of his GM Mack whom we also met "oh did you slam on your brakes or something?" Mind you we had passengers in the vehicle and their safety and ours are the most important! Also this certified vehicle also had illegal blackout windows all around the vehicle. Brady tells us Valley Lexus also owns the Oakland Lexus entirely UNTRUE. He says in front of his GM Mac that he would follow up with us during the week. It's been 10 days and no calls. If you want bad, unwelcoming customer service with dishonesty and defective vehicles go to Valley Lexus. Buyers beware! read more

My experience at valley Lexus was amazing. Thanks to Sam for being so patient and kind to us. If I would have to recommend someone to help you with your dream car it would be him! 10/10 read more

Valley Lexus - Car Dealers Near Me - Modesto, California

This review is from A Kia Customer about one of your employees by the name of COREY!!! He is amazing! I went to Kia and had a horrible experience and Corey who was helping out that day at Kia was the only positive thing about my experience.Please give this man a raise, a bonus, a promotion something! He has exceptional customer service and such a kind soul. Corey thank you so much! read more

Great experience, very efficient, friendly and professional . Andrew Hoffman was our service manager and made sure we were taken care of.

I wanted to get my car serviced. I called and left three messages with no return call from service. I called the next day to get a rude person on the phone named Mira that did not want to help but keep repeating that she did now know who helped me the day before. Car still has not been serviced read more

I was in the market for a new 2021 Lexus IS for the wife so we took a trip down to Valley Lexus in hopes of seeing what she wanted white on red IS 350 but with everything goin on with COVID stock is pretty low almost everywhere we where greeted by Tim Cope let me tell you we have been to dealerships before and I know how salesman can be pushy and putting pressure not Tim he asked if there was anything in particular we where looking for and we told him he goes and checks and we where in luck there was one on a truck on its way the rest is history I highly recommend if your in the market for a good deal on Lexus go and see Tim Cope real down to earth guy no sales tactics no pushy questions just really great customer service also a shout out to Eddie who got us a better deal apr wise great great staff at Valley Lexus read more

Always the BEST customer service in the Service Department in Modesto! Ed Sarkis is awesome and I am so grateful to him for taking care of my car. It is worth the price when you know they are looking out for you! I went in for a flat tire and they gave me a "Loaner" to keep me safe until my new tire came in, Thanks Matt! :) My battery tested low and since it was still under warranty, I got a new one without me even knowing. It is always a wonderful experience in the Service Department! Thank you guys so much! read more

Sales: 5/5 I just wanted to give a huge shoutout to our salesperson Kevin Schinmann. We were looking for a 2022 Lexus NX and was able to secure one with the help of our fantastic salesman. The vehicle was originally reserved for another buyer who declined the purchase the day it arrived. Kevin contacted me right away and we were able to set up an appointment the following day to purchase the vehicle. Finance: 1/5 The primary reason I gave this dealer a 1/5 was due to the financing department. We originally were pre-approved by our local credit union for a fairly low rate and opted to go with Lexus as their rates were comparable. The finance manager, Chris Reitzel, handled all of our paperwork electronically and seemed like a fair person throughout the entire process. We opted to decline all service agreements and signed off on it. However, the process was briefly interrupted as the computer that handled the electronic paperwork "stopped working". Chris then printed out the same documents and had us re-sign as some items did not save. He jokingly instructed us to give him a call if we had any questions before we "blast" him on Yelp (his exact words). We finished the paperwork and drove home with our new vehicle. We soon found out that we had actually signed off on a $5,000 service agreement package when we signed the hard copies because their computer "stopped working" and gave Chris a call and an email to have it cancelled. Chris indicated that he would have his clerk file it and send it in to Lexus Financial Services that following Monday to have it cancelled as requested. Email communication went back and forth and Chris suddenly stopped responding a couple of weeks later when I asked for an update on the status. Multiple emails were sent for a follow-up and received no response. It seemed that Chris had no interest in helping us any further. We waited for over a month since our last communication with Chris in hopes that he would cancel the service agreement before pulling the trigger and calling Lexus Financial Services and cancelling the service agreement ourselves. I take 100% of the responsibility as I did not review all of the paperwork once more even after I signed off electronically and indicated verbally multiple times that I did not want to purchase any additional service agreements. I was very disappointed with Chris' dishonest work ethic when he knowingly had us sign off on the agreement and ceased all communication afterwards. read more

Buying a Lexus is not an easy task. Hours of studying features, pricing, and which dealer to buy from. After negotiating with nearly every dealer in the state from Sacramento to Tustin, Valley Lexus earned my trust. I got the car and the price I wanted; simple and easy. No BS and no "let's meet half way on pricing" I got from the other dealers. *** Todd Sanders, thanks for making my buying experience a pleasant one. *** read more

Valley Lexus - 2015 RX 350, a simple gift for my wife. - Car Dealers Near Me - Modesto, California

Wonderful experience here at Valley Lexus in purchasing my IS350. Cannot thank Dane & George enough for the pleasant, straight-forward approach to car buying. I WILL be buying from here again! Do your homework first, decide what you want & what you can afford, and call Dane to get the deal done! read more

Valley Lexus - Car Dealers Near Me - Modesto, California

I've been going to Valley Lexus for about 7 years now. Customer consultant, Ed, has always been professional and courteous. He takes care of all of my concerns; he makes it straightforward and simple whenever I bring my vehicle in for service. I would highly recommend Ed from Valley Lexus. read more

Love Love my Lexus cars and Valley Lexus great service. I'm loyal to Lexus and to this dealership.

Thank you Mary & Fernando! Went in 15 minutes before closing to schedule an appointment to fix what the place I took to get my window tinted messed up. Mary went out of her way to have Fernando look at it and see if it was a simple fix. Within seconds Fernando saw what was wrong on both doors and fixed it. Quick and easy for Fernando with no hesitation to help! Now my doors do not squeak nor feel loose! Thank you Mary and Fernando for your assistance! read more

I couldn't have asked for a better experience! Mark was kind and I got a great deal! Tim in finance was knowledgeable and explained each form, without being pushy. I have bought several cars in my adult life, it can be tough as a female, but the Valley Lexus Team are kind and professional. I live my new Buick and it was worth the drive! Very hospitable to my family and patient with my endless question while ensuring I got the best deal of well under blue book! read more

Valley Lexus - Car Dealers Near Me - Modesto, California

Eddie is THE dude!!! He didn't try to "sell" us a car. He educated us and let us make a decision on our own. Professionalism at its best!!! Thank you Eddie read more

I purchased my car here a few months ago and I was very much in good hands by Rick. I knew exactly what kind of car I wanted coming in and so he was able to make it happen. He gave me a few options and we went out to test drive the car. He is professional and easy to work with. After some negotiation, I came out of Valley Lexus with the car I have been eyeing on for sometime now and still today I am very satisfied with my purchase. That same week, I had to come back to get something checked out and he made sure I was taken care of by one of his colleagues while he was away due to a schedule conflict. Paperwork and financing went smoothly and they thoroughly explained to me every page of the contract as a first time car buyer. Liked that they have a screen in front of you to see the details and electronically sign. Very nice guys who offered water, coffee, and soda to me and my parents from time to time. Really appreciate the call backs to see how thing are going with the car. Many thanks Valley Lexus! read more

Had a great experience with Valley Lexus, Eddie (General Manager), David (Sales person) and Chris (Finance) made obtaining a vehicle with such stress free, friendly /family atmosphere. Of course the price $$ is the most important and critical transaction of it all, so believe me the team at Valley Lexus are in full speed to go above and beyond to make that deal happen. I had 8 months left on my lease with over the mileage limit on my contract. Eddie got me out of the old contract at no cost and added rebates to get me into a new 2021 Lexus that fit my budget since I am retired. I have been to other surrounding Lexus dealerships in the past but never experience a personal and friendly one to one meeting where the General Manager made the deal happen in his office. This really made me feel special and recognize as a Lexus loyal patron. Good job Valley Lexus team and I will be recommending you guys to my family and friends. Respectfully, ECG read more

First impressions count and is always something that I take to considerations as a new customer. Specially when an appointment has been set to provide you a service. Off the back Kelly the service rep started to listen to my remarks around the characteristics that I was concerned about but in stead of moving along with each of my concerns and listing , he would answer with cocky answers that made me feel that I was a fool in regards to the reasons of why my vehicle did those specified characteristics. Funny thing is he had not even looked at my Rx350 and never the less experienced the characteristics I was sharing with him . Sadly but true this went on for every concern I had. I think In order to give any customer feed back such as my self you should first listen, go out with the technician so you can reference in the specifications and concerns being shared by the customer. Especially if it is the first time with any product being bought. Let's see what Mr Kelly has to say. Definitely will write a 2nd review on the conclusion to my experience at Modesto Valley Lexus. 2nd part of my review. Ok so I don't want to make this such a long review on the outcome of my experience . All I can say is that talking to a manager goes a long way. Thanks to Gary the service manager and Charlie the service technician they were able to sit down and listen to my concerns and were able to correct each and every one of them with the most respectful and professional service any customer deserves. I originally gave them 1 star but with the turn around I decided to give a total of 4 only thanks to Charlie and Gary . Thank you both for taking care of me and understanding me as a customer. read more

Valley Lexus - Lobby. - Car Dealers Near Me - Modesto, California

Maci is not at all responsive. It is super frustrating to make contact on 3 different occasions and topics and not get a response. She was nice when I bought the car & helped me transfer items from my previous car to the current one. Since that time the lack of response from her is deafening. Update: She made contact yesterday via text and phone call. We made an appointment for me to come in to get the issues resolved. She was able to assist in resolving all but one of my concerns. Much better. read more

I had the opportunity to work with Mark in sales to purchase my new (to me) LC 500 tonight. The entire process working with Mark was one of the best I've had buying a car. He set a new high-bar for how to treat your customers and I will happily drive the 2.5 hours to purchase any future Lexus vehicles from him. Overall, the dealership was very nice, pricing/trade value good, and the finance manager did the normal hard sale for gap insurance, care packages, etc. but nothing unexpected or off-putting. I will happily shop here again and highly suggest you seek out Mark if you want a great buying experience. read more

Something has always bothered me and I am just now writing about it. I've been a customer of Valley Lexus for the past fourteen years. A while back I left my car for service overnight. I had left a large cosmetic bag in the car. it contained my very expensive chemo pills. When I went to pick it up the next day , it was obvious that it had been left unlocked and someone had slept in it. There was an old blanket in back I had never seen before. The cosmetic bag was gone. I reported it to the service manager and was told I must have left it somewhere else. They did ask around. I did not leave it anywhere but under the orange sweater in the car. I liked the service manager so much that I let it go. read more

Excellent Service! Brought my car in for recall. They inspected it, Did the recall, Washed the car and filled it up with fuel! Thank You for the awesome service Dennis Armstrong read more

Truly!!! ALL dealerships should take notes and learn from the staff at Valley Lexus. Shaun, Rick and and rest of the friendly and very professional people there who both sold me my vehicle and as well worked on it and got everything right. Communicated with me and kept me in loop and was happy to do so. They made sure I was comfortable at every stage of the process! Hands down the best service from a dealership I've known!!!! read more

Thank you to Eddie Mack the sales manager and everyone involved at Valley Lexus for helping my family purchase our new family vehicle. The whole process was painless and very professional and look forward to dealing with them in the future. Thanks Valley Lexus ! read more

I had an excellent experience buying a used car here. I would highly, highly recommend my salesperson, Ronny. He really took care of me throughout the process. He knew I was coming from out of town to test drive the car, so he made sure the car was in good shape before I went all the way up there. When I got there, the car was immaculate. Ronny was very professional, and allowed me to really take time to make sure that it was the right car for me. I only buy a car every 10 to 15 years, so it's important for me to get the right one. I've been in this car for 2 1/2 months now, and it is definitely perfect for me. I feel like I got it at a decent price too. I didn't feel at all like they were trying to rip me off in any way. Very pleased with the whole experience. I highly recommended Valley Lexus. read more

Eddie in Sales and Ed in service two of the best in the business. Have gone to them for years, for at least five cars! Highly recommend them and the dealership read more

I purchased my car here back in 2016, was a great experience and all, but when I get my service here (with an appointment) I'm always waiting forever just to speak to a rep. I'm not sure why you require appointments if I have to wait longer than 30 minutes to speak to a rep., then having to wait another 2 hours for my service. It's very inconvenient especially since they offer the care package which forces you to go to that location to get service done. It's just frustrating, especially when you show up for your appointment time you received via email and the front desk has no record of your appointment lol Not saying that the people are rude, they were cordial every single time but just not very prompt in trying to get you taken care of. Nobody wants to sit at the dealership for 3+ hours. read more

Awesome staff, David Lampkins knows exactly what he is doing to serve the customer. The staff make you feel at ease almost like you're not a customer rather a friend or family. This is my second time around with these guys and I got to say the buying experience just keeps getting better and better. I went to the Lexus dealer of Sacramento a few years ago but their salespeople are old and grumpy pretty much stating here is car do you want to buy it or no. If you want to be treated with respect and get a great deal David and the rest of the Valley Lexus team are the way to go! I cannot stress that enough... IF YOU ARE IN THE MARKET FOR A LEXUS VEHICLE Valley Lexus is the way to go! Please make sure to call down ahead of time so you can make an appointment with David Lampkins. The sales manager and finance manager were also really nice. Kudos to the best Lexus dealership in the area! read more

Valley Lexus - Car Dealers Near Me - Modesto, California

One of the best service department in the valley area and a special thanks to the Service Manager Gary Koeppen he's always been great . we always happy with the service and customer service. read more

This was my second time buying a Lexus. Both my experiences with their sales team first with Todd and this time Josh were great. They both listen to my needs, concerns, and what I was looking for without pressure. Unfortunately they didn't have what I was looking for at this time. Josh is trying to find it for me with the market being so limited. read more

We found Josh a great guy. He has followed up with all our questions and requests. This dealership will not go down in price even 1 cent so be prepared. The price they post online is not honored. When you show them Kelly blue book pricing they say , we don't believe in them. I would give Josh a 5 star! But not the whole experience. We saw the car in a pre-certified capacity, so we never got to drive the car. So we waited a couple of days for them to certify it before they delivered it to us. When we got it all the carpeted floor mats and cargo mat were missing and so was the cargo net. The rain mats weals for and ordered were wrong. This is something they should not have missed when delivering to us. it just added more work for us to deal with. They said they will send us the missing parts and take back the wrong ordered mats after we ship them back to them (a pain). Also more things should have been explained that the car has. We went to another dealership closer to us and they explained everything and fined tuned the car with us. Some features need to be turned on or off by the dealer only. And if that essential enough we already need to have it serviced which I think should have been done by valley Lexus while they were certifying it. The steering pulls to one side and a side molding is coming off and The AC seats don't blow. Wish it was just delivered complete! For the price we paid. When we called to tell them the alignment was off the service manager said it's not covered. I told him we never even drive the car yet. The said to bring it back which is 4 hours away from us. I said not likely. Lexus of San Jose is taking care of it after I complained. And yes they said the alignment was way off. So they just churn and burn these cars out without much certification. Also be prepared for the finance manager who won't take NO for an answer when it comes to the warranty. He even hit us up the next day again asking! Thats too much, NO means NO! read more

Spoke to Josh in sales via phone and text, went over and above to patiently answer questions and quickly research things he did not know, with a quick follow up. Genuinely kind. Thanks! read more

This happened 10 years ago and I still remember this like yesterday.  I went in to buy a Lexus SUV. The dealership was empty as I walked in with my family.  A salesman greeted me and we proceeded to the usual cat and mouse non-committal game.  When it came to running the numbers, there was a huge push towards proving "I couldn't possibly afford a Lexus with my income". This went on for about 30 minutes. In front of my family.  I finally walked out and the whole incident left a rather unforgettable bad taste. Oh. I only buy Lexus but never from this dealer. Bad customer service, poor conversation skills and truly no situational awareness. read more

Best car buying experience I have ever had! The salesmen Ed was super helpful he even helped us entertain our 20mo old son while we made our decision on what car to buy. I will definitely be back here again for our Next vehicle purchase. Go see Ed he will take care of you. read more

I tried to shop in my locality for used certified Lexus, but the have barely any cars in their lot. Used nor New. I finally found the car I wanted 2 hrs away from Lexus of Concord. However, I need someone to show me all the Technological details since I learn & retain information this way; not by reading the manuals. At the time of my purchase there was only 1/2 hr.before closing. The next 2 times I went to Concord, I was there at 7:00 am to get the Cilajet treatment. Being that the Technical Expert would be into work at 9AM, I elected to drive to Lexus of Modesto to get help, but I called first for an appointment. I was told on a Thursday morning that there wasn't anyone but a sales person that could MAYBE help me provided he wasn't busy selling a car. Their advice was for me to come back M-W since those were the only days the Tech. Guy was there! So Lexus of Modesto, why aren't you providing the Excellent Customer Service that a Lexus Dealership is known for? Two strikes against you in that your inventory is almost non-existant and 2, no Technical Person for 4 days a week? I am not having this dealership ever touch my new Lexus; I'll go back to Concord or find another dealership in this area. Close your dealership since you're a disgrace to other dealerships that honor the excellence service that Lexus is known for. read more

We've purchased several new cars from out-of-state locations during the past few years and have had a wide variety of results. We have purchased upscale used cars out of Portland, L.A. and now Modesto and I have to say Modesto Lexus gave us the absolute best dealer experience we've dealt with. We live in Las Vegas so when you are flying into another town and/or renting a car one-way you hope that there are no negative surprises or delays as you are pretty committed to the purchase by the time you arrive. In L.A., we had a bait and switch kind of experience where the car didn't have several of the options listed (i.e. sun roof, keyless entry, etc.) and they attempted to jack us around on the agreed-upon finance terms. Valley Lexus sold us the exact car they said they would at the exact deal and they had all the paperwork ready to go. It was an extremely quick and pleasant in and out and it allowed us to get back on the road quickly so we could drive our new baby home (a 500 mile trek). And, even though we didn't purchase a Lexus (it was a Corvette), they ended the whole thing with a definite "December to Remember" by putting a red bow on the vehicle! We would definitely buy from Valley Lexus again if the opportunity arose. Thanks Mark in Sales and Dave in finance! read more

Valley Lexus - A December to Remember at Valley Lexus! - Car Dealers Near Me - Modesto, California

I wanted to take some time to recognize sales consultant, Tim Cope. He is very knowledgeable, I don't think there was a question he couldn't answer and if there was he found it out. He has great communication skills and provided us with many options. We appreciate how down to earth and friendly he was and we didn't feel pressured at all. Thank you, Tim! read more

Best car buying experience I have ever had! The salesmen Edward Kiryakours was super helpful. we was buy 2 cars ES350 and RX350 while we made our decision on what car to buy and trade in. We will definitely be back here again for our Next vehicle purchase. Go see Edward he will take care of you. Thanks read more

This is my 4th or 5th service at lexus and they are always over an hour late on when they say the car will be ready. If you plan on getting anything as simple as an oil change it takes hours. I spoke with the service manager and he was not apologetic that the car was so late. He offered the usual car wash but I was afraid I would be stuck here another hour! He acted like I have nothing better to do than wait for my car or come back when it's ready. As I was waiting another customer started complaining about waiting so long for his car. read more

I brought my pre-owened Lexus that I purchased from a dealership in the Bay Area in for service. My vehicle started shaking and my brakes had an extremely loud noise. I became panic and really thought I had made a bad decision in purchasing this vehicle from a dealership that was not Lexus. My service advisor Elena, she calmed me down, I were so emotional, and she had the service technician, Fernando, to go along with me on a test drive. Unfortunately, the dealership put aftermarket break pads and the wrong shims on my front brakes, I had to leave my vehicle for a few days so they could order brake pads and new shems. I also had my vehicle professionally detailed. Mark, the detailed manager, did an amazing job. Elena provided me with excellent service, she was absolutely amazing. I am very pleased with the excellent customer service that the service team and detail manager, Mark, provided to me. Moving forward I will never purchase a Lexus from another dealership if it is not on a Lexus dealership lot. Thank you Valley Lexus for providing me with "first class "outstanding service. read more