I couldn't have asked for a better experience! Mark was kind and I got a great deal! Tim in finance was knowledgeable and explained each form, without being pushy. I have bought several cars in my adult life, it can be tough as a female, but the Valley Lexus Team are kind and professional. I live my new Buick and it was worth the drive! Very hospitable to my family and patient with my endless question while ensuring I got the best deal of well under blue book! read more

Valley Lexus - Car Dealers Near Me - Modesto, California

I had an excellent experience buying a used car here. I would highly, highly recommend my salesperson, Ronny. He really took care of me throughout the process. He knew I was coming from out of town to test drive the car, so he made sure the car was in good shape before I went all the way up there. When I got there, the car was immaculate. Ronny was very professional, and allowed me to really take time to make sure that it was the right car for me. I only buy a car every 10 to 15 years, so it's important for me to get the right one. I've been in this car for 2 1/2 months now, and it is definitely perfect for me. I feel like I got it at a decent price too. I didn't feel at all like they were trying to rip me off in any way. Very pleased with the whole experience. I highly recommended Valley Lexus. read more

Maci is not at all responsive. It is super frustrating to make contact on 3 different occasions and topics and not get a response. She was nice when I bought the car & helped me transfer items from my previous car to the current one. Since that time the lack of response from her is deafening. Update: She made contact yesterday via text and phone call. We made an appointment for me to come in to get the issues resolved. She was able to assist in resolving all but one of my concerns. Much better. read more

Something has always bothered me and I am just now writing about it. I've been a customer of Valley Lexus for the past fourteen years. A while back I left my car for service overnight. I had left a large cosmetic bag in the car. it contained my very expensive chemo pills. When I went to pick it up the next day , it was obvious that it had been left unlocked and someone had slept in it. There was an old blanket in back I had never seen before. The cosmetic bag was gone. I reported it to the service manager and was told I must have left it somewhere else. They did ask around. I did not leave it anywhere but under the orange sweater in the car. I liked the service manager so much that I let it go. read more

Excellent Service! Brought my car in for recall. They inspected it, Did the recall, Washed the car and filled it up with fuel! Thank You for the awesome service Dennis Armstrong read more

Truly!!! ALL dealerships should take notes and learn from the staff at Valley Lexus. Shaun, Rick and and rest of the friendly and very professional people there who both sold me my vehicle and as well worked on it and got everything right. Communicated with me and kept me in loop and was happy to do so. They made sure I was comfortable at every stage of the process! Hands down the best service from a dealership I've known!!!! read more

Thank you to Eddie Mack the sales manager and everyone involved at Valley Lexus for helping my family purchase our new family vehicle. The whole process was painless and very professional and look forward to dealing with them in the future. Thanks Valley Lexus ! read more

Eddie in Sales and Ed in service two of the best in the business. Have gone to them for years, for at least five cars! Highly recommend them and the dealership read more

I purchased my car here back in 2016, was a great experience and all, but when I get my service here (with an appointment) I'm always waiting forever just to speak to a rep. I'm not sure why you require appointments if I have to wait longer than 30 minutes to speak to a rep., then having to wait another 2 hours for my service. It's very inconvenient especially since they offer the care package which forces you to go to that location to get service done. It's just frustrating, especially when you show up for your appointment time you received via email and the front desk has no record of your appointment lol Not saying that the people are rude, they were cordial every single time but just not very prompt in trying to get you taken care of. Nobody wants to sit at the dealership for 3+ hours. read more

First impressions count and is always something that I take to considerations as a new customer. Specially when an appointment has been set to provide you a service. Off the back Kelly the service rep started to listen to my remarks around the characteristics that I was concerned about but in stead of moving along with each of my concerns and listing , he would answer with cocky answers that made me feel that I was a fool in regards to the reasons of why my vehicle did those specified characteristics. Funny thing is he had not even looked at my Rx350 and never the less experienced the characteristics I was sharing with him . Sadly but true this went on for every concern I had. I think In order to give any customer feed back such as my self you should first listen, go out with the technician so you can reference in the specifications and concerns being shared by the customer. Especially if it is the first time with any product being bought. Let's see what Mr Kelly has to say. Definitely will write a 2nd review on the conclusion to my experience at Modesto Valley Lexus. 2nd part of my review. Ok so I don't want to make this such a long review on the outcome of my experience . All I can say is that talking to a manager goes a long way. Thanks to Gary the service manager and Charlie the service technician they were able to sit down and listen to my concerns and were able to correct each and every one of them with the most respectful and professional service any customer deserves. I originally gave them 1 star but with the turn around I decided to give a total of 4 only thanks to Charlie and Gary . Thank you both for taking care of me and understanding me as a customer. read more

Valley Lexus - Lobby. - Car Dealers Near Me - Modesto, California

Awesome staff, David Lampkins knows exactly what he is doing to serve the customer. The staff make you feel at ease almost like you're not a customer rather a friend or family. This is my second time around with these guys and I got to say the buying experience just keeps getting better and better. I went to the Lexus dealer of Sacramento a few years ago but their salespeople are old and grumpy pretty much stating here is car do you want to buy it or no. If you want to be treated with respect and get a great deal David and the rest of the Valley Lexus team are the way to go! I cannot stress that enough... IF YOU ARE IN THE MARKET FOR A LEXUS VEHICLE Valley Lexus is the way to go! Please make sure to call down ahead of time so you can make an appointment with David Lampkins. The sales manager and finance manager were also really nice. Kudos to the best Lexus dealership in the area! read more

Valley Lexus - Car Dealers Near Me - Modesto, California

One of the best service department in the valley area and a special thanks to the Service Manager Gary Koeppen he's always been great . we always happy with the service and customer service. read more

We found Josh a great guy. He has followed up with all our questions and requests. This dealership will not go down in price even 1 cent so be prepared. The price they post online is not honored. When you show them Kelly blue book pricing they say , we don't believe in them. I would give Josh a 5 star! But not the whole experience. We saw the car in a pre-certified capacity, so we never got to drive the car. So we waited a couple of days for them to certify it before they delivered it to us. When we got it all the carpeted floor mats and cargo mat were missing and so was the cargo net. The rain mats weals for and ordered were wrong. This is something they should not have missed when delivering to us. it just added more work for us to deal with. They said they will send us the missing parts and take back the wrong ordered mats after we ship them back to them (a pain). Also more things should have been explained that the car has. We went to another dealership closer to us and they explained everything and fined tuned the car with us. Some features need to be turned on or off by the dealer only. And if that essential enough we already need to have it serviced which I think should have been done by valley Lexus while they were certifying it. The steering pulls to one side and a side molding is coming off and The AC seats don't blow. Wish it was just delivered complete! For the price we paid. When we called to tell them the alignment was off the service manager said it's not covered. I told him we never even drive the car yet. The said to bring it back which is 4 hours away from us. I said not likely. Lexus of San Jose is taking care of it after I complained. And yes they said the alignment was way off. So they just churn and burn these cars out without much certification. Also be prepared for the finance manager who won't take NO for an answer when it comes to the warranty. He even hit us up the next day again asking! Thats too much, NO means NO! read more

This was my second time buying a Lexus. Both my experiences with their sales team first with Todd and this time Josh were great. They both listen to my needs, concerns, and what I was looking for without pressure. Unfortunately they didn't have what I was looking for at this time. Josh is trying to find it for me with the market being so limited. read more

Spoke to Josh in sales via phone and text, went over and above to patiently answer questions and quickly research things he did not know, with a quick follow up. Genuinely kind. Thanks! read more

This happened 10 years ago and I still remember this like yesterday.  I went in to buy a Lexus SUV. The dealership was empty as I walked in with my family.  A salesman greeted me and we proceeded to the usual cat and mouse non-committal game.  When it came to running the numbers, there was a huge push towards proving "I couldn't possibly afford a Lexus with my income". This went on for about 30 minutes. In front of my family.  I finally walked out and the whole incident left a rather unforgettable bad taste. Oh. I only buy Lexus but never from this dealer. Bad customer service, poor conversation skills and truly no situational awareness. read more

Best car buying experience I have ever had! The salesmen Ed was super helpful he even helped us entertain our 20mo old son while we made our decision on what car to buy. I will definitely be back here again for our Next vehicle purchase. Go see Ed he will take care of you. read more

I tried to shop in my locality for used certified Lexus, but the have barely any cars in their lot. Used nor New. I finally found the car I wanted 2 hrs away from Lexus of Concord. However, I need someone to show me all the Technological details since I learn & retain information this way; not by reading the manuals. At the time of my purchase there was only 1/2 hr.before closing. The next 2 times I went to Concord, I was there at 7:00 am to get the Cilajet treatment. Being that the Technical Expert would be into work at 9AM, I elected to drive to Lexus of Modesto to get help, but I called first for an appointment. I was told on a Thursday morning that there wasn't anyone but a sales person that could MAYBE help me provided he wasn't busy selling a car. Their advice was for me to come back M-W since those were the only days the Tech. Guy was there! So Lexus of Modesto, why aren't you providing the Excellent Customer Service that a Lexus Dealership is known for? Two strikes against you in that your inventory is almost non-existant and 2, no Technical Person for 4 days a week? I am not having this dealership ever touch my new Lexus; I'll go back to Concord or find another dealership in this area. Close your dealership since you're a disgrace to other dealerships that honor the excellence service that Lexus is known for. read more

I wanted to take some time to recognize sales consultant, Tim Cope. He is very knowledgeable, I don't think there was a question he couldn't answer and if there was he found it out. He has great communication skills and provided us with many options. We appreciate how down to earth and friendly he was and we didn't feel pressured at all. Thank you, Tim! read more

Best car buying experience I have ever had! The salesmen Edward Kiryakours was super helpful. we was buy 2 cars ES350 and RX350 while we made our decision on what car to buy and trade in. We will definitely be back here again for our Next vehicle purchase. Go see Edward he will take care of you. Thanks read more

We've purchased several new cars from out-of-state locations during the past few years and have had a wide variety of results. We have purchased upscale used cars out of Portland, L.A. and now Modesto and I have to say Modesto Lexus gave us the absolute best dealer experience we've dealt with. We live in Las Vegas so when you are flying into another town and/or renting a car one-way you hope that there are no negative surprises or delays as you are pretty committed to the purchase by the time you arrive. In L.A., we had a bait and switch kind of experience where the car didn't have several of the options listed (i.e. sun roof, keyless entry, etc.) and they attempted to jack us around on the agreed-upon finance terms. Valley Lexus sold us the exact car they said they would at the exact deal and they had all the paperwork ready to go. It was an extremely quick and pleasant in and out and it allowed us to get back on the road quickly so we could drive our new baby home (a 500 mile trek). And, even though we didn't purchase a Lexus (it was a Corvette), they ended the whole thing with a definite "December to Remember" by putting a red bow on the vehicle! We would definitely buy from Valley Lexus again if the opportunity arose. Thanks Mark in Sales and Dave in finance! read more

Valley Lexus - A December to Remember at Valley Lexus! - Car Dealers Near Me - Modesto, California

This is my 4th or 5th service at lexus and they are always over an hour late on when they say the car will be ready. If you plan on getting anything as simple as an oil change it takes hours. I spoke with the service manager and he was not apologetic that the car was so late. He offered the usual car wash but I was afraid I would be stuck here another hour! He acted like I have nothing better to do than wait for my car or come back when it's ready. As I was waiting another customer started complaining about waiting so long for his car. read more

I brought my pre-owened Lexus that I purchased from a dealership in the Bay Area in for service. My vehicle started shaking and my brakes had an extremely loud noise. I became panic and really thought I had made a bad decision in purchasing this vehicle from a dealership that was not Lexus. My service advisor Elena, she calmed me down, I were so emotional, and she had the service technician, Fernando, to go along with me on a test drive. Unfortunately, the dealership put aftermarket break pads and the wrong shims on my front brakes, I had to leave my vehicle for a few days so they could order brake pads and new shems. I also had my vehicle professionally detailed. Mark, the detailed manager, did an amazing job. Elena provided me with excellent service, she was absolutely amazing. I am very pleased with the excellent customer service that the service team and detail manager, Mark, provided to me. Moving forward I will never purchase a Lexus from another dealership if it is not on a Lexus dealership lot. Thank you Valley Lexus for providing me with "first class "outstanding service. read more

I would just like to Thank Valley Lexus for being sooooo greedy and unwilling to help us when we drove out almost 2 hours to finalize purchasing on this vehicle. If it wasn't for you guys being so rude and stingy we would have never found our DREAM CAR. The following car was posted online for $37,988 @ 86,601 miles we went in with the intention of getting a great Deal! We dealt with Rick who started off by saying that he needed to run our credit no matter what... we explained to him that WAS NOT necessary because we were already approved with our credit union. He explained that we could fund everything through CUDL (credit union direct lending) but STILL it would run our credit. I said ok then just give us our contract, we will go fund it at our credit union where we can ensure that the credit will not be ran and bring you back the cashiers check... he said even when you bring back the cashiers check, your credit will still be ran. That was Lie #1 lol I work for the credit union and know that he was 100% lying, also my sister worked for Lexus of Concord and also reassured me that was a lie! So this place was already starting to rub us the wrong way. Moving on with the price of the vehicle we offered Rick $36,500 ... he laughed it off and said they do not "negotiate" so I asked can you ask your manager if he would accept our offer. Another gentleman comes out and says "ok I own a GMC so I can go ahead and let you guys know what your paying for" I know what car we are getting, I didn't ask for that I asked if he was willing to accept our offer. He said the car was at THE ABSOLUTE LOWEST PRICE AND HE WISH HE COULD TAKE THE PRICE DOWN BUT HONESTLY HE COULDN'T. Not even $1 He said... after minutes of negotiating I asked "So you guys aren't willing to negotiate with the price at all?" He says "Maybe a couple Hundred" Those were his exact words LOL I thought you couldn't even take $1 off, that was Lie #2. And last but not least I find it hilarious that you guys STILL HAVE THE CAR and it is now posted online with a PRICE CUT of $1000...maann that's a lot of $1's that you supposedly couldn't take off the price for us. Moving forward, we found an Awesome Salesperson elsewhere and we bought our DREAM CAR 2015 GMC Yukon Denali TOURING PACKAGE 4WD with LESS MILEAGE @ $36,300. So once again thanks to you Rick and your greedy Management team. Good luck selling your car. You guys did us a favor! read more

Valley Lexus - This is the ABSOLUTE LOWEST PRICE they claimed they could go. No negotiating whatsoever ..... but wait - Car Dealers Near Me - Modesto, California

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Valley Lexus is worth driving a long way for, thankfully they are here in Modesto. The service is outstanding and the staff is warm and friendly. The technicians are highly factory trained so what more could you ask for? The great coffee and chocolate chip cookies are excellent. And they do a excellent job cleaning the car before you pick it up, 10 Stars! read more

Today was a great day for me. I'm stop by the dealership. I was looking for a long time. My dream car. I saw this beautiful car jeep rubicon. EDDIE KIRYAKOUS. He come to us to introduce his self. Was a great person and help it us a lot to me Como True. The manager latin guy was great almost the deal not get true. And the manager stop us. And hi say he can help us to get the car. I sooooo happy to stop by. Now I got my jeep Rubicon. Thanks sooooo much guys for the help and I really recommend this dealership to make your dreams come true... read more

Looking for a specific type of late model used car. Went to see Shawn (used car Manager) at Valley Lexus (who also owns BMW and Kia). He set me up with Kevin (salesman). They found me exactly what I was looking for in the BMW inventory. They brought the vehicle to Lexus and let me take it on an extended test drive. They were very generous on their offer for my trade-in (considerably more than Carmax offered). Withing 3 hours they made me a fantastic deal and I drove off with my new (to me) vehicle. I had a minor issue with the vehicle the next day. Although I did not have any warantee, they promptly resolved the issue. I would highly recommend Kevin and Shawn to anyone looking for a new (or used) vehicle. I always felt like a valued customer and felt they had my best interest in mind. Ask my wife, I am not the easiest to deal with very particular in my dealings with salespeople. Bravo to Shawn and Kevin. Ask for them by name. read more

I saw Terry Gallon today at Valley Lexus to have my car serviced. I am so impressed by the service I received there and by Terry herself. The kind man who took my car at the door and how quickly I was processed and given a loaner vehicle so I could visit my mother in the hospital while my car was being serviced. I have previously been having my car serviced In Sacramento but I will be coming here from now on. Keep up the good work. Terry was exceptional at her job. Great coffee too! read more

Valley Lexus was the only dealer in NorCal that had the car we wanted in stock. We had gotten a price quote online from truecar (for different dealers) and Ryan agreed to price match. We drove two hours to get out to Modesto, and the transaction was very smooth. Ryan was very friendly and professional and this was a very easy buying experience with no hassles over price. They also had nice facilities and selection. The car was delivered to us still a little dusty, but it had been on the lot for 3 months, so I guess it just needed a little extra love from the detail department (modesto's pretty dusty, huh?) read more

Valley Lexus is much better than the two star rating shown on the main page. Over thirty reviews have been filtered out, many of them have given this dealership 4 or 5 star reviews. As far as my personal experience goes, I would say that I am rather pleased with my purchase. I was in the market for a used luxury vehicle and searched online for a few weeks with Autotrader.com and various other websites. I recorded the various listings and determined what the best "asking price" was online. I also recommend finding out how much the car is worth by looking up the kelly blue book value and the values on edmunds.com. While these values may still be slightly inflated, they can still give you a good idea of the maximum you should expect to pay. Best advice I can give is to do a good amount of googling for prices and reviews of the vehicle you want. Todd Sanders replied to the online offer I submitted. Vehicle was upfront and ready for a test drive when I showed up. As expected from a Lexus dealership, the car was immaculately clean ready for a test drive and the show room had the typical vegas hotel feel to it. Car was in the same condition as was described on the online add and over the phone. Todd Sanders was able to answer most questions about the vehicle and helped us figure out how to use all the different features of the advanced car. Now onto negotiations. The price shown on autotrader.com or what they referred to as the "Internet special" was already 10% less than other postings. This was soon shown by their unwillingness to budge on the price. While other dealers may have listed their vehicles higher and eventually have negotiated down, Valley Lexus had the vehicle priced fairly and budged only slightly. That can also be attributed to my lack of negotiation skills. Overall I'm pleased with my vehicle. it had low miles and was reconditioned and cleaned by the dealer. While they couldn't "Certify" the vehicle because it wasn't a lexus, they were still able to give it a quick "Lexus servicing" meaning some cosmetic repairs, repainting on the bumper and cleaning. They were able to show me a checklist of everything that they had done to the vehicle since receiving it. read more

Unbelievable service! So impressed with Valley Lexus. We were recently in Modesto for a funeral and had a dead battery. Had my RX350 jumped and dropped it off after-hours at VL using their drop box. The next morning I got a call verifying what we wanted them to do. The gentleman at VL said that there was a recall that he could also fix by that afternoon. I had them replace my windshield wipers as well. They replaced the battery, wipers and completed the recall fix on time, filled my car with gas and washed my car! Everything was smooth and fast. We appreciated the service so much because we were scheduled to leave town the next day. Thank you for your exceptional service Valley Lexus! read more

The sales department is great but the service department is sub-par. Don't get me wrong, there are good people in service but my overall experience is negative over several years. Other Lexus dealerships far exceed this service department and for less money! You can count on parts here being among the highest priced in the state. Is it because they feel they have no competition, or that they lack volume? I know that I will be looking at other Lexus dealerships for service whenever possible, (further decreasing their volume) and I know I'm not the only one. I feel bad for the sales team because they are surely being affected by the service department's poor service! read more

Valley Lexus is doing a great job. The on line appointment system worked well and I didn't have to wait to get my car serviced when I arrived. Being that my appointment was on a Saturday, I was still able to use a loaner vehicle so I could run a few errands while I was waiting. As a bonus, my car was returned with a full tank of gas and a proper car wash. Car services cost a lot more than they used to because of the all the complexities of the vehicles technology, but the service that Valley Lexus provides helps to enhance the value of the service that is provided. To be honest, if I didn't need to use a loaner vehicle, my rating would be the same. Thank you Valley Lexus for the continued professional service! read more

Prompt service ,very pleasant people, completed service and quickly on time as promised.

Our family would like to thank Adrian, Eddie and sales management. They helped our purchase of GX460 go as smooth as it can go. Eddie was very genuine and truly a good person to deal with. Especially when spending big bucks you deserve good people. Adrian who helped with contract was very knowledgeable and professional! Best price on trade in and purchase. We will for ever be grateful. Thanks team Valley Lexus!! read more

Bought a new Es 350 and Donavan was great. Kept in contact with me when I had questions and was upfront throughout the whole process. There was a spot on my dashboard leather that was not coming off and without hesitation they scheduled me with their interior specialist to take care of the matter. They delivered on everything they promised me read more

Needed the rear wiper blade for our 2011 RX450h. I was expecting to pay $20 or more for it since all the ones I found online were around $15. It was only $11 with tax! Still about $10 too much for just a small piece of rubber but that $11 included installation. I've installed a million wiper blades in my day but for $11, why not let them do it? Plus I got free Starbucks coffee and chocolate chip cookies while I waited. The wait wasn't too long either, only 15 minutes or so and they looked pretty busy. read more

If I could leave negative stars I would, my wife brought her Lexus in for repair and she was helped by Kelly Knaus, to be clear we are not unhappy with the quality of the work performed on the car. This Dealership has always correctly fixed our problems and if you are not a woman most probably will get some good service. What we are unhappy with is Kelly, he made several inappropriate comments to my wife as if he was hitting on her and he also would blatantly check out her "front " & "rear end" she felt very uncomfortable and insisted I go with her to pick the car up with her. I do understand my wife is very big busted but a business like Lexus should respect those personal boundaries. My wife should not be put in a position to feel uncomfortable. As we walked in the door to pick up her car the Guy Kelly did it again right in-front of me ! He just looked at my wife up and down I felt like punching him in the face. We will NEVER go back to this store again. I can only hope the owner may read this and take appropriate actions so this does not happen to other woman for this is no reason a woman should feel violated when serving her car. If others have experienced this from Kelly Knaus I would encourage them to come forward and also leave a comment. read more

So to start, I was doing a self repair on my Lexus and needed to order some parts. I ended up ordering too many parts (way too many... an embarrassing amount) and I needed to return them. After realizing when coming back that I would have to pay for a restock fee and get stuck with the parts I didn't need, I was sure I was not going to get a refund (I ordered special order parts too, which made all of this worse). The parts manager there was very understanding and allowed me to return them without a restock fee, which shouldn't have happened. I can't say enough how much I appreciate this and the whole experience I had there. I was asked whether I had been helped yet each time I went there and only met very kind employees there. I would highly recommend Valley Lexus to others and appreciate them showing some mercy for ordering incorrect parts. I promise I won't do it again... read more

I bought mr pre owned ES350 in March. I was so happy with the professionalism, kindness and expertise of the staff!! I went to every dealer in the Bay Area during my yearlong search for my car. I can't recommend strong enough how you should go to Valley Lexus. Yesterday, my car had its first complimentary service in Pleasanton. I was told that the front tires were wearing. I called my original sales guy, Todd Sanders. He acted quickly to get me in this morning. Again, a great friendly staff, including Gary, the service manager. I will be leaving with new comped tires given the discrepancy. WOW!!!! What a GREAT place!!! It's all about customer service, right!?! Well, if you want a GREAT DEAL on your Lexus, go see them!!! I'm sure you'll see it the same way... A HOME RUN!!! read more