We have been looking for a car for a few weeks and we have purchased from Valley Lexus in the past so we decided to go back to see what they had in their inventory. We worked with Trevor and he was an excellent representative. We were coming in from an hour away, and he had the cars ready for us to test drive as soon as we got there. He was very knowledgeable about the brand. Unfortunately we did not go with a Lexus, but I would definitely come back the next time our family looks for a new Lexus. read more

Awesome customer service! Everyone was super helpful in getting my son into his first car purchase.

I have called there several times trying to get a price and make an appointment for a windshield install with calibration. They just kept either transferring me around or sending me to someone's voicemail. I usually take my car to the Lexus in Pleasanton where I bought it but was hoping to save myself some time and a drive. The customer service just doesn't compare. I would also like to add that the phone number on their website for the service department doesn't work and just gets an error message. When I called the main number I did let the receptionist know but she was rather dismissive about it. read more

My experience with Valley Lexus was far better than my expectations! My wife and I were shopping around for our first family size vehicle. We had gone to most other car dealerships to test drive and select a vehicle. Every single dealership we went to, we met a version of the "stereotypical care sales man". I caught each in multiple lies not only about the vehicles they offer, but also lies about other dealerships and cars. My wife and I had the pleasure of meeting Trevor Ravelli. He was very courteous, knowledgably about all aspects of cars, and just a good down to earth gentleman. He was able to answer all my questions, and we even left to go check out other vehicles after the test drive. He never put down any other brand, dealership, or type of vehicle. He just informed us on the pros and cons and allowed us to make up our own mind. He is the reason my wife and I returned and bought a vehicle. In this day and age, finding a sales person who looks out for the customer, cares about the product, and makes the experience a hassle free is exceeding rare. My wife and I are very happy with the experience, and I would highly encourage anyone looking for a Lexus to give Trevor Ravelli a call. read more

Had my car serviced again at Valley Lexus and they were very efficient and supportive of any of my request. They kept me updated and finished on time. Would recommend Valley Lexus for your service needs.. read more

The service department was great until they couldn't figure out the issue with my car. That is when the gaslighting started. I bought a 2024 Lexus RX 450+. I was told the district manager would call me. He never did... I then emailed him without a response. I love my car, but I recommend going to a different dealership. read more

I just bought a used 2019 Cadillac ct4 The best experience ever buying a car. Thank you Victor read more

Call, next day call again. Next day, call again, only this time I'm pissed and tell them so, they call back, three days in, finally. I didn't answer. They don't value a customer enough to return a phone call promptly, screw them. Toyota is right across the street and they can help me, WILL help me promptly. Will not waste any more time with these guys. read more

Dear ALL-STAR TEAM Valley Lexus, Pursuing Perfection Since 1989...Your LEGACY STILL REIGNS!!! I want to lift Up THE ENTIRE LEXUS TEAM both near and far, for creating My Dream CAR. Every inch is PERFECT!!! Thank You Team Valley Lexus for being Genuinely kind and gracious throughout my entire purchasing process. Thank You Mr. Trevor Ravelli, for every Memorable and endearing moment You provided to My Family. Thank You for being an amazingly knowledgeable and Informative Guide. "YOU Trevor" made everything So EASY and ENJOYABLE!!! :) Thank You, Mr. Sean Tobin for Championing the Elite Quality Collection of Vehicles that are on Your Property. The Works of Art You have hand chosen for Your Sales Lot are Excellent in Price and are of EXCEPTIONAL Quality! :) Thank You, Mr. Thomas Westfall for making the Sign on The Dotted line Legal experience easy. "Because of YOU ...NO FEAR!! :)" I know I am in The Best Hands Throughout ALL of Our Beautiful California Land!!! Thank You ALL-STAR Team Valley Lexus I will be Forever Grateful. With Love Always, Stephanie :) read more

Our 2022 RX350 F sport (pictured below) was totaled. Luckily, my wife, 3yo daughter and I walked out without any life threatening injuries. Given how safe this vehicle was, we were out to find an identical replacement. After speaking on the phone with Chris Rietzel, our Finance Manager from Lexus, he managed to locate and deliver one from nearby for us. Our Sales Rep, Sam Assad, made sure to keep the paperwork process painless and have our new RX prepped/polished to perfection. Buying a car in this current market can be very nerve-racking but at Valley Lexus, both of our purchases were worry-free. Thank You Valley Lexus for constantly going above and beyond. We will continue to visit this specific dealer for all of our vehicle needs and possibly any other future purchases. Also, a big Thank You to Chris for doing all of the dirty work so we didn't have to :) read more

See all

Eddie Kiryakous is the sales person to see, he's knowledgeable, patient and takes pride in making your buying experience a pleasant one. If you're in the market for a new Lexus, stop by and see this gentleman. Man has integrity unlike others. A++++ for service and just an overall great salesperson. Thank you again Mr. Kiryakous for the swift buying experience. read more

Always a pleasure buying a car and getting service. Great customer service and support.

First, let me preface this review by saying that I have usually had good experiences with the service department at Valley Lexus. Ruben in particular has been extremely helpful in the past, and I've enjoyed my interactions with him over the years. Prior to today, I probably would've given the service division 4 stars out of 5. Today, however, I was scheduled for routine service on my GX and I was astonished to find that no arrangements had been made for customers to wait outside - no arrangements whatsoever. As everyone knows, vehicle servicing can take a while, and given what is generally known about the spread of covid-19 in indoor, air-conditioned environments, I fully expected there to be *some* consideration of folks who would not want to wait for their vehicle in a closed, stuffy, indoor area. Sadly, I was quite mistaken. Not only was there not a single place to sit outside - nothing! not a chair, not a bench - the only place to sit on the ground was littered and dirty and adjacent to dead plants (pics are attached). My options were literally, 1). Wait inside during a pandemic, or, 2). Sit in the dirt. On a whim, I called Lexus of Fresno to see if they had outdoor seating for service appointments and their receptionist immediately answered with, "Yep, yep. We have an outdoor patio and everything is 6 feet apart." I immediately scheduled my service with Fresno and cancelled my appointment at Valley Lexus. When I explained why I was cancelling, Gary Koeppen (Service Manager at Valley Lexus) was rather condescending and a bit rude, which for me, sealed the deal. Bye bye. And let's go ahead and cancel that order for roof crossbars while we're at it. Thanks anyway Valley Lexus, but I don't want my "Lexus Driving Experience" with a side of covid.u read more

Valley Lexus - If you care for my vehicle like you care for your plants, yikes. - Car Dealers Near Me - Modesto, California

See all

HORRIBLE service ! Edmond Sarkis is the worst agent to have represent Lexus. Very rude, unprofessional, and shows no compassion for customers who literally spend thousands of dollars there. If i need real Lexus parts I'll be going to another Lexus dealership instead. I'd rather commute then to have to see Edmond ever again! read more

This is my first time here to get my car serviced (bought from outside dealer) and I had a great experience. They were fast, affordable, and pleasant. Ed was my service advisor and he's great! read more

It has been a bit since I purchased a new car, 17 years to be exact so some things have changed. My husband and I had no luck going around to drive cars and decided to stop by Valley Lexus where Eddie Kiryakous greeted us. He is a very pleasant and happy person,which is a nice change from the typically pushy sales person. He treated us with nothing but kindness and a willingness to help. He went out of his way to find us the car we wanted at good price compared to others. Needless to say, Eddie is great,humble and friendly. If you ever stop by be sure to seek him out to at least say hello. The staff was all plesant from finance to the manager. It seems a rarity these days but not here. read more

Valley Lexus - Our new ride. Lexus Nx350H and we love it! Thank you Eddie. - Car Dealers Near Me - Modesto, California

Car was took to dealership twice for the same problem and still no solution. For the third visit, we were told to wait 30 minutes. They recommended the spark plug needed to be changed and it resulted in a check engine light read more

Thank you ALEX very Satisfied with your service KUDOS. Go see ALEX! he awesome worker with a welcoming attitude and very knowledgeable!!! read more

See all

Awesome customer service from the service department. After all these nasty storms, there are huge pot holes in the roads near my home. My husband hit one and immediately, our tire was flat. We had to go out of town (we had to take a different vehicle) but a couple days later, I called to order the tire, and luckily it was already in stock. We were able to get in quickly and get it taken care of! Still impressed read more

Valley Lexus - LOVE this car! IS 350 F Sport with premium package - Car Dealers Near Me - Modesto, California

See all

i love this dealership for how well they always take care of my car. their maintenance is very affordable and the staff is knowledgeable and friendly. i feel safe knowing i can take my car here, they will explain to me what is/isn't needed, and fix it within an hour or two. scheduling is easy as well. when waiting for my car, i always appreciate that there is water, tea, coffee, and sometimes snacks. to top it all off, they clean and vacuum my car very well! thank you valley lexus. read more

Valley Lexus - Car Dealers Near Me - Modesto, California

I called to schedule an appointment and was assigned to a service advisor and I'm a retuning customer the first visit wasn't the best but this time was a better experience so thought I share so I scheduled my appt and was able to drop it off the day prior and use their drop box. The service advisor and parts dept were able to help me and kept me informed of all work being done and gave me a check list and wash the car and called me promptly when finish they also were able to get me a OEM tire due to a blow out. After the day a the dealership I was back into my car thanks valley Lexus !! read more

I've had Lexus for several decades now, and continue to get them. I continue to go to valley Lexus. Both Eddie's are a power duo. I will continue to give them my business year after year, car after car, as long as they are there. They strived to go out of their way to take care of me. But the best part, they don't treat you like just another customer, they treat you like family. read more

My parents went to the dealership about a month ago to look at the cars and possibly test drive one and said nobody wanted to help them. Sales people just looked at them. After about 30 mins my parents decided to leave and decided they have no interest of ever buying a Lexus due to service! read more

We have a 2022 Lexus RX 350 with just over 15,000 miles on it, and I recently took it in for a maintenance service required every 5,000 miles. The oil change was done at 10,000, and soon enough again at 20,000 miles. I questioned the 5,000 mile service because of the inconvenience of having to take it in every 5,000 miles for a "Premium Maintenance Service Preferred Plan," which was for the most part a visual inspection which in total amounted to $270.00. I questioned the service because now we have to take it back again for an oil change at 20,000 miles, which by the way is quite expensive. I asked why they couldn't do the oil change plus and Premium Maintenance Service as a combined service every 10,000 miles, instead of 5,000 and then again 5,000 miles later. The salesperson responded, "we test drive them to make sure it is in good running condition, and we didn't make the car, here are the keys if you don't want to have it done." His response tells me he got frustrated and couldn't explain why the car has to be serviced every 5,000 miles. It is a very nice car, but it is also extremely high maintenance in that who can take time off work to take a car in for service every 5,000 miles so that they can make sure it is operational and then perform oil changes every 10,000 miles later. It would be nice if both were done simultaneously at 10,000 miles, instead of having to take it in every 5,000. Due to the high maintenance, money involved in getting it checked out, and frequent inconvenience of having to take in for required services, we have since sold our car, and therefore will not be conducting any business in the future with Valley Lexus. read more

Great service. All of the staff are extremely polite and accommodating. The dealership is beautiful, the shop is immaculate. The service was performed quickly and had a good value. Too small issues. First I needed a duplicate key and because I only had the valet key, they proposed the cost of $585. I got this done for $60 at a locksmith. Secondly, I asked him to double check the TPMS because I had a warning light. since I recently had all the sensors replaced at a tire shop, they suggested I go there. Our particular car came with a full-size spare, and the same quality wheel that the rest of the wheels are. And it was the spare that was giving the low tire pressure signal. I would like to think this is something they could've considered and taking care of in a matter of minutes instead of me having to go across town to another store, wait in line and get that taken care of there. Still, in the context of major auto maker service departments. This is a very good facility but not perfect. read more

My relationship with Valley Lexus started off bad with an unpleasant experience. I posted a review on Yelp and the next day, the owner Ryan Fitzpatrick contacted me and we ended up touching base. Ryan was very compassionate and listened to my concerns. It was because of Ryan that I decided to continue doing business with the dealership. Ryan went out of his way to make sure I was taken care off and handed my deal to the sales manager Dane Michals which did a fantastic job. My sales representative Josh Johnson did a superb job welcoming me and taking care of me. Ryan turned a bad experience into a very pleasant buying experience and I ended up purchasing a brand new vehicle. I can tell that Ryan is a superb leader that made sure I was happy and turned my bad experience into a long-term relationship. Thank you Ryan and the Lexus team for the welcoming experience. I look forward to many more years of doing business with you. read more

I lost the "chip" from my Lexus key. It just fell off. I called Valley Lexus today to order a replacement key. The Lexus employee that I talked to quoted $260 for a new key. He said that if I just order the "chip," it would be $400 something. I told him that I'd rather buy a new key because it's much cheaper, then he transferred me to a lady who schedules appointments. She scheduled me for 2:15 PM today. I asked if I could pay the $260 by phone "now," because I'll be using my credit card, and my husband will be the one to pick up the key. She said, "It's ok," and I can just pay by phone when they key is ready. Now, my husband is there at Valley Lexus, and he was told he has to pay $385. What happened? ?? There's more than $100 difference!!! $125 difference to be exact!!! Lexus employees must be transparent with their customers (us) regarding the prices of their parts / service and explain to us upfront if there are additional charges. I called Valley Lexus at 2:17 PM and talked to an employee named "Rudy." I asked for the person that I talked to earlier, the one who gave me the $260 quote. He said that he asked a couple of employees, but he can't find the person who talked to me. I requested that he relays my message to the person that I talked to, so he can call me. I am expecting a call from him. As of this time (3:01 PM), I have not received a return call from Valley Lexus. At 2:13 PM, I received an automatic text message from Elena Flores that reads "Please store this number as a contact in your mobile phone as Valley Lexus . Any call or text to this number gives you direct access to me and my team for all of your service needs. Send STOP to cancel any further texts. Text STOP to opt-out. --ELENA FLORES Valley Lexus" I did "store" the number and called her at 2:16 PM. She did not answer, so I left her a voicemail message. I also texted her. read more

I called Valley Lexus to check out the ES 250/350 models. I spoke with a very nice gentleman named Floyd Hill. How I wished I had seen him when I arrived at the dealership. Instead, when I first I arrived, everyone ignored us (Mr. Hill wasn't there) and then finally, someone named Kevin or Kenny begrudgingly asked us what we were looking for. I felt that there was some racism by him because I am a minority female and my boyfriend is white. Anyway, Kevin or Kenny acted very suspiciously toward us as I told him I wanted to test drive the ES 350. He said the ES 350 wasn't available for a test drive but he had an ES 250 that I could test drive. I could see him act very warily when I put my purse in the back seat. Not only did Kevin or Kenny not explain a whole lot about the features of the Lexus (since I am a Toyota Camry owner), he seemed very uncomfortable on the test drive with me. I knew then I was not going to buy anything at this Lexus dealership and we just went home. I wish Mr. Hill had been there initially, who showed up later and stated that I should have asked for him. I wished Mr. Hill had shown us these cars, instead. I might then have bought a Lexus. Never going back to this dealership! Usha Visjwanathan, Esq. read more

I had the worst and disappointing experience at Valley Lexus in Modesto. I would never recommend Someone to shop here. Management has no accountability, I have yet to hear from them. I had dealed a car and was scheduled to go the next day to sign paperwork and received a text that same afternoon stating the car that was taken off the lot for us, was sold by a different salesman after the original general manager had authorized the paperwork to be completed the next day. At that point it was all about the money and not the customer, the car was taking from underneath us. Very disappointing and unprofessiona I will never recommend anyone to shop here. 0 starts !!!! read more

I get it finding out they need an appointment for an oil change but it doesn't take 15 minutes to tell me I can wait but there is no guarantee that they can squeeze me in. You should know that immediately read more

I called for an appointment for our 2nd service (10,000 mile oil change etc.) This is a busy place, but I was scheduled in a reasonable amount of time. The waiting room is comfortable & the service was relatively fast. A very nice perk is the fact that they wash & dry the car & do a really nice job which is better than a full service car wash. Normally, they have cookies, several types of cold drinks & some good coffee. Understandably, this is unavailable due to Covid-19. read more

Here at Lexus at 6:01 the day before Thanksgiving and they were willing to replace my key fob battery. They could have locked up and closed. But they stayed until I got there. Kevin will get my money when it's time for a new Lexus. Good customer service is few and far between these days. read more

My wife and I are in our 70's and have dealt with many car dealerships over the years. Valley Lexus, hands down, is the best car dealership we have ever done business with. Salesman, Sam Assad, was very kind and professional and so easy to deal with. The entire staff at the dealership were outstanding and made the car buying process actually enjoyable. If you are looking to buy a Lexus this is the place to go. Ask for Sam when you do. read more

The manager of this location was helpful from the moment I met him. I went there to inquire about a seat belt buckle and his advice was and suggestions were so sincere. It definitely wasn't from a selling stand point. I believe his name is Gary. He cares about his customer & the employees seems pretty happy as well. They've had the same front desk receptionist for quiet some time as well as many other long term employees. This makes me feel confident as well, seeing the same faces every visit. read more

We had an amazing experience at this dealership... my husband and I have been looking for a vehicle. Our experiences at other dealerships, to say the least, have been pushy and not trying to help with our budget.... The Sales Manager David Lampkin, was so pleasant and gracious to deal with. He listened and understood our budget, also our needs. We drove from Sacramento to Modesto, because David made us feel we where the priority... he listened..... really listened.... We recommend Valley Lexus for all your car needs!!!!! read more

Want a tune-up on a 2007 LS460? Inspection and tune-up will be about...$2500. Ummmhmm. Got suspension issues?.That will be $14,000 please. I have decided to pay that $14,000 in cash, on or around...Neverary the 15th. Please keep the coffee warm until then. Follow-up: I never said I was "not satisfied"? In fact; I was absolutely satisfied. Owners need to understand the concept of "diminished returns". My 2007 self-parking $120k+ vehicle will still best most vehicles on the road today. It currently rides smoother than any vehicle I have ever driven...even with bad rubber suspension rings & things. I get offers on my vehicle every day. However; there is no mentally sound justification for spending $14,000+ on repairs for a 2007 Lexus loaded with old tech and having 234,000 miles on it? Note: Almost bought a newer Lexus...but Lexus is into screens and plastic. Minimalist style leaves the buyer feeling like we are paying more for less.(IMO). I like buttons...lots of buttons...and craftsmanship. Texture. Fine wood. So, ran out that day and bought an 4.O Twin Turbo Audi A8 L. So much fun!!! I get stuff to twist, turn, slide, push-in and play with. I feel like a pilot. : ) read more

Valley Lexus - Car Dealers Near Me - Modesto, California

Just left the lot and was assisted by Floyd Hill. He was super understanding and knowledgeable and would highly recommend him as a sales consultant. He kept it real and did not give me vulture behavior which most sales consultants give off. he definitely was great and patient and will work with you! read more

Mix up with the tow driver brought my Lexus here instead of another dealer where I was going to have it looked at. Best thing possible! Elena was my service advisor. She is very nice and took the best care of me and my car! They were very clear on what they were doing. Even sent a video explaining everything! When my car was done she offered to have it delivered to me! Which was great because I live out of town. Will definitely be returning. read more

BEWARE... My wife and I purchase a 2022 Lexus 450 Hybrid. Waited 2 months for this fine vehicle. We had time to discuss exactly what we wanted. Vehicle gets here, sales process was great until we reached the Finance Department. Came across a Finance Manager name Adrian Perez. Mr Perez knew of me being in the auto industry. During the finance process, the warranty came up in subject, I told Mr Perez during my wife and I conversation, we were not going to purchase an extended warranty. Instantly the Professionalism left the room... Mr. Pérez began to stare at my wife to override the decision she and I made at home. No big deal, as we finished the paperwork, I went to the parts department to buy coffee cups and accessories, my wife stayed back and waited for me. Another finance officer entered Mr Perez office as we stepped out, not knowing my wife was in the same area. Mr. Pérez says to the other finance guy...I quote " This fucking guy is stupid as phuck, what a dumb ass for not purchasing a warranty. My wife said Mr. Perez, you can at least wait for your clients to leave before you speak crap about them. He immediately said Mrs White I'm sorry you heard that. What a shame!!! Unfortunately I wasn't gonna allow Adrian Perez to steal my wife's Christmas. Management was there, heard my frustration. Blah blah, blah, the Lexus experience was ruined.. So I will say this, Adrian Perez, the auto industry has a bad name as is, my guy, things like this makes it 10 times worst. You have made my wife and I $70k purchase WORTHLESS!!! I wish there was a 0 DW and HW...... read more

I have been an auto fanatic for years and have owned many vehicles including two previous Lexus. I went to this dealership on Saturday to check out the GS Model Lexus as well as the RC350 Models. Met with the sales person Grady Nakano who was rather arrogant. He wanted to let me know he had been a professional chef & pastor and was so terribly honest. 1st car I test drove which was considered "Certified 160 Point Inspection" the air conditioning would NOT WORK. Brady brushed it off saying oh I will get that checked. I test drove another "Certified 160 Point Inspection" and it was badly damaged with scratches on the exterior of the vehicle as well as damage to the interior panel by the clock and radio. Mind you these vehicles are not cheap. Grady's excuse oh can't guarantee we can fix these things. They are used. During this entire time he did not offer me use of the facilities nor even a bottle of water. Not very welcoming for a high end dealership! The next vehicle I test drove a "Certified 160 Point Inspection RC350" the car had brake issues! Brady's excuse in front of his GM Mack whom we also met "oh did you slam on your brakes or something?" Mind you we had passengers in the vehicle and their safety and ours are the most important! Also this certified vehicle also had illegal blackout windows all around the vehicle. Brady tells us Valley Lexus also owns the Oakland Lexus entirely UNTRUE. He says in front of his GM Mac that he would follow up with us during the week. It's been 10 days and no calls. If you want bad, unwelcoming customer service with dishonesty and defective vehicles go to Valley Lexus. Buyers beware! read more