We were at a cross-town facility, since July 24. Started at $90. Four months later, raised to $130 ( wanted $150). By the time we left (July 26), it was going to $188. Long story short, VRSS is run by a nice family charging honest rates. The security seems to be great! Extra clean hallways. Happy to be here!!! read more

Excellent customer service!!!! Clean, quiet and very safe. Prices are very competitive.

Saturday, 2-08-2025: I pretty much come in here often to pick up my mail & packages. They continue to offer superb customer service. If I have packages they already have them out for me to collect by the time I enter. Package notifications are sent via email, which makes it very convenient. No more stolen items! So take that porch pirates! Today Tracy was there & it was getting close to 5:00 pm. She is absolutely the best and so is Corinne, Samantha, and another sweet lady , whose name I haven't captured. I love it here and it's worth paying extra for peace of mind! read more

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Just rented a 10x20 and this place is really nice! Everyone here is very friendly and helpful. Great security and well maintained units.

My company has been using them for mail service for over six months now. They do a fantastic job and go beyond the expectation it is appreciated and recognized! read more

Great customer service and very friendly staff! We've had our motorhome there for a year and a half and appreciate the friendly staff in clean surroundings. We actually had somebody hit our motorhome and they reported it and the staff got back to us quickly so that way we could get the damage fixed. Very impressed with all they do. read more

I really like the place and the employees. The storage units are well maintained, they play music throughout which is a nice touch. They also do mailing services, notary and P.O. Boxes. The employees are crazy nice and they even have a bathroom that you can access even if the office is closed. The place is also very secure, well lite and there are even a few flatbed dolly's to help you unload. The prices are better than any other storage facilities in the area. Definitely would recommend this facility to anyone in the area. read more

Staff is very kind. For PO Box you can pay for 24/7 keys. Been great so far. Very helpful to have PMB here.

I can't speak to the self-storage, because we only use the postal mailboxes. That said, I am so thankful for our postal box at Vail Ranch. We live in a rural area and the post office fails us habitually in delivering correctly or having a box available for parcels. We decided to get mailbox with Vail Ranch and have always had a wonderful experience. Tracey and Lisa are awesome and work so well as a team; there's a ton of mail and packages that come through everyday and they're always on top of things and organized. read more

This place is awesome!! I do not hand out five stars too often, so this place really impresses me!! Any time I have to ship something or have my documents notarized, this is the only place I will go. I have tried other places in town and was not satisfied for various reasons, but mostly due to customer service. Unlike the other places, the customer service here is always top notch. They are very friendly and will bend over backwards to help you out. They also have personal mailboxes available and of course, it is a self-storage place. If you have an extensive wine collection, they have climate controlled storage areas available. If you think you need to go to one of those corporate mail box/ shipping centers, I hope you change your mind. Once you come in, you won't be disappointed. read more

Vail Ranch self Storage and mail center has the kindest, most wonderful staff! I highly recommend them for all your postal needs!

We can see why this has been voted the number one facility in Temecula! State of the art facility with great customer service. Freindly staff and they have a full postal center for my business needs. read more

I must say first and foremost that Vail Ranch Storage is the place I would recommend to anyone in the area for packaging and shipping. I went there on referral to help with a highly sensitive piece of electronics. Not only was the electronics treated with care but Corrine was fantastic with understanding my needs and packing it better than I have ever seen anyone pack something. She thought ever way the package could be damaged and created a solution. Everything from anti-static packing to worries of damage from careless handlers and rouge packages . I was blown away by her care and concern and was even more blown away at their prices! I urge anyone that has any sort of packing and shipping needs to go to Vail Ranch Storage!! read more

I been using Vail Ranch for my mailbox provider for over 10 years and they are the best. I travel through out the year, but can always have my mail forwarded to wherever I'm staying while on my travels. The staff is amazing. Alerts to packages are awesome, they even handle my returns and important documents. Thanks for such great service all these years.... Nando read more

This is the best storage facility in Temecula. My husband and I have been with them for storage as well as for mail for quite some time. The facility itself is clean and well-maintained. The staff is friendly and professional, and they have always been helpful whenever I have had a question. I recommend Vail Ranch Storage to all my friends, and will continue to do so in the future. If you are researching which storage to use in Temecula, I strongly suggest going with Vail Ranch. It's just a great decision. read more

Vail Ranch is the best. We have a PO box here and have had cars stored at times too. Super easy access. Mail boxes are 24/7 availability. Staff is always there to help. Ups drop off and shipping ect. All that stuff they got you covered. Go see Tracy she's awesomeness... read more

Moving is not fun. Putting your stuff in storage between moves is even less fun. But, the crew at Vail made it as painless as possible. Great staff, clean units, highly recommend. read more

Love this place! I only use the postal services. I have never been disappointed in the service. It is always fast and easy, they go the extra mile for me every opportunity they get. They have that small town feel to it that is getting harder to come by in our growing city. read more

The very best storage and postal center we have ever used. Tracy and her staff are friendly, helpful and just all around incredible. The units, hall ways and surrounding area are clean and free of rodents and bugs. The security system is very good and I feel both my items in storage and the mail and packages I receive there are in good hands. read more

I don't know what David L. is talking about. Sounds like a typical bitter yelp reviewer. I've been coming here for years and I feel I need to defend this place. I've had nothing but great positive one on one encounters with every employee here and have never had any problems. No one there is lazy and they are always willing to help with anything. I hope everyone ignores David's comment completely and continues going there. read more

Tracy and the staff are ABSOLUTELY the best people at Vail Ranch Storage!! They offer low prices on all units, always clean and very, very, very helpful and willing to help you if you are having trouble. They give the best rates and I very highly recommend this storage facility. read more

Great facility!! I have used them for over 4 years, and could not be happier with the service, the upkeep of the facility, cleanliness, etc. Also, they are willing to accept packages for my unit, which is a great time saver. Keep up the good work. read more

Best customer service in town! Celeste is the best! Thank you for all your help getting my Christmas gifts shipped!!!

i don't have anything stored at this place however i use their counter for shipping. it is like going to UPS, FEDEX, and the post office all in one. they will ship anywhere and find you the best carrier with the best rate. they will also give great advice on your packaging. they are friendly, professional, and patient. read more

Vail Ranch Self Storage, besides being a self storage provider, also has mail boxes available (something like P.O. boxes) where I have arranged to have all my mail sent for the past several years. I feel that the fee for this service is extremely fair, especially considering what an amazing service you get. Absolutely every employee at Vail Ranch Self Storage goes above and beyond to help you when you walk in, with a great attitude, I might add!! They provide a myriad of services in regards to packaging and shipping (and do most of the work like printing out the address labels and have even helped me pack various items and taped up the box for me on numerous occasions!!!). They work with Fed-X, UPS, and the USPS, to name a few. The staff is wonderfully friendly, fast and efficient! In fact, they have totally spoiled me with their A+ service and, frankly, I can't imagine going anywhere else for my mailing needs. It is obvious that they must run their self storage department in the very same way because of their dedicated and caring nature! :) read more