I wanted to share my experience so others know what to expect. I went to Elegant Nail Salon in…read moreConroe (by Target) for a pedicure and a full set of acrylic nails. It was my first time getting my nails done in about a year.
To start on a positive note, the gentleman who did my pedicure initially was wonderful, very thorough, kind, and attentive. I will be going back just to tip him. He shaped my toes exactly how I asked, and I really appreciated his care.
Unfortunately, the experience went downhill after that when a new guy came to finish the pedicure. When my toenails were painted, there was polish left on my skin and the cleanup was not finished. I didn't complain at the time because I just wanted to get through the appointment, but I was surprised it was considered complete. I was charged $60 for the pedicure.
The biggest issue came when I moved on to getting a full set of acrylic nails. I was very clear from the beginning that I wanted short & square acrylics (powder, not shellac like he was insisting, yes I know refills are easier with shellac but I don't usually make it for refills). Black was my first color of choice. He told me that that was not a good choice so I reverted back to my normal color of choice, nude. He informed me that was also a bad choice, no problem, I chose a different nude color. Despite calmly repeating many times I wanted short and square nails, the nail tech continuously insisted I needed them longer and argued with me about my choice. I explained multiple times that I'm a bartender, I break long nails, and I simply do not want length, but my preference was not respected.
The back-and-forth went on long enough that other customers were watching, which was embarrassing and uncomfortable. I kid you not I had to insist on short nails over and over and over again. Eventually I asked for the nails to be removed because I didn't want to keep arguing. Even then the conversation continued while I was trying to at least pay for my pedicure and leave. I ended up crying out of frustration and embarrassment which has never happened to me at a nail salon before.
After leaving I noticed how messy my toes still were. When I contacted the salon about a partial refund, I was initially told one thing and then later told something different. I was asked to come back for a partial refund of $15, but at that point I was already embarrassed for having to repeat myself, the nail tech was making fun of me for chewing my nails, and clearly I wasn't going to get what I wanted, short square nails.
Now short on time and the only day I have off before Christmas & going out of town, I went to another salon immediately after, where they removed the nails, did exactly what I asked for without any pushback, and even offered to fix my toes for free because of the condition they were in. That's when Pepsi offered me $30 back like I had originally asked for, at this point I'm upset, inconvenienced, and stretched for time.
I don't enjoy leaving negative reviews, but I feel it's important to say this, clients should not have to argue repeatedly to get what they ask for, especially for a paid service. Clear communication, respecting customer preferences, and finishing services properly are essential.
I hope this feedback helps the salon improve for future clients.
