Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.

Very overpriced, 2nd time in less than a year that cable box needs to be replaced and and poor…read morecustomer service

Quality sucks. Poor value. Goes out much too often. Trying to watch World Series on Fox…read more Irritatingly bad picture.

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

Tim was great very friendly and helped assist with all our needs always ask for Tim! i had a lot of…read moreproblems with getting phone transferred from t mobile to Verizon he spent a lot of time with us very patient I felt bad for the amount time he spent with me but he was very professional

Engaged staff. Friendly. Explained things well. Offered suggestions to help make my experience…read moreeasier. Helpful!

The internet is solid in speed, but definitely unreliable. I've had it for one month, switched to…read moreit when I moved, and it has frequently failed in that month and taken 20-30 minutes to restore each time. The technicians have not been able to find a problem and say that my service appears uninterrupted from their end. My computers are new and weren't have this problem over a month ago when I was at my old residence.

decent speed, but charging 6 dollars to pay bill on auto pay is robbery. I have never heard of such…read morea thing. All in all wish I would have shopped better

Terrific experience!! The staff seeks complete customer satisfaction. Walked us through the…read moreselection options and finished with thorough patient training!!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more