Tim was great very friendly and helped assist with all our needs always ask for Tim! i had a lot of…read moreproblems with getting phone transferred from t mobile to Verizon he spent a lot of time with us very patient I felt bad for the amount time he spent with me but he was very professional

Engaged staff. Friendly. Explained things well. Offered suggestions to help make my experience…read moreeasier. Helpful!

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

when I went there for the first time, everybody there was super nice. There was a lot of stuff you…read morecould choose from and most of them had a lot of value for a lower price. there was a big selection of items in the service there like people they were really good.

Oh my goodness. I walked in there and it was this little shop! The person who worked there took…read moremost of my Pokémon cards and gave me a resonal price! I asked him to look up prices for a lot of cards and he didn't get annoyed one bit!! I highly recommend this place for kids!! Amazing place! Can't wait to come again!!

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

Great service is always provided. I have taken my Cell Phone there to have problems addressed. They…read moreprovide clear honest solutions and made repairs at a reasonable price.

thank you, very effective. I took my iPad and they confirmed what happened right away.read more

Horrid experience. Held my device for a few months just to not know what was wrong, and didn't give…read moreme my device back.

Great friendly service. Fixed both my iPad and my iPhone in minutes,…read more would recommend to anyone.

Super nice guys who do a great, thorough job quickly! My phone screen was pretty…read more bad and they were cheap, explained everything clearly and only took a few hours!

The tip of my charger came off in the charging port so I called Batteries + in DBQ. They told me to…read morebring it in and they would look at it. That if they could remove it they would, but if not, they would have to send it in. I took it in this morning and went back after work, and not only did they get it out, but they wouldn't take payment from me for doing it! They were so nice and helpful and I highly recommend this store!