Purchased a defective item and they refused to give me a refund. I produced the receipt but they…read morewouldn't budge. They claimed that I purchased the item elsewhere even though the receipt clearly showed that it was bought in their store. I had been a customer their for 22 years but from now on I'll do business at Tractor Supply down the street. This isn't the first time I've had trouble with the manager of that store.

We love this place. Every tome we are in Galena we seem to have to stop in. It never disappoints…read more The staff could not be more helpful!

3/24/25. I stopped at Menards after work to buy 3 boards for shelves, needed for an inexpensive, do…read moreit myself project. I found the wood area, but the wood was too long. I needed help and advice, I could find no one. I then found another area that sold finished shelves, again no associate could be found. It was so noisy in the store, it was causing me frustration. The music was loud and playing fast rock, there was a TV in the corner that was loudly talking about cupboards and every few minutes, the "save big money at Menards" song played. The volume to the theme song was louder than the music! Since the store is so big, I called the service desk and asked them to send an associate. I also stated, it was so loud in the store that I thought I was going to have a breakdown! Of course, an exaggerated statement coming from my frustration. Two younger girls showed up with very condescending attitudes. Actually, they were rude. I went back to the lumber area, a young man showed me where shorter boards could be found. I had to go upstairs and carry the 3 boards down the stairs myself. Associate James, walked right by me and made no eye contact. I needed wood screws, I guess I interrupted him by asking where I could find wood screws. He bluntly said, yep, over here. He walked way ahead of me to the screws, when I got there, he waved his hand and said, here they are! The WHOLE experience was AWFUL! I have spent a lot of money in their store, recently having purchased a washer and dryer. I commend associate Stacey, she has always been so helpful and she treats customers with respect.

Ok here's another one of those going to a huge warehouse stores and getting no service!!! But Wait…read morenot this time :) AMAZING... Went to find tools for the UW project, and I got 3 sales people to help!! WOW I was in and out with what I needed in 10 mins!! They actually remembered customer service. Kathryn was a great cashier .Kudos to the manager for training these employees to value customer service. A++++

I continue to like Menards for lumber, hardware, tools, etc…read more With the Covid19 emergency going on you'll find necessary steps are being taken to help protect workers and customers. Masks are required of customer, and the staff is wearing them. Social distancing is encouraged, and when very busy, lines at the entry door are spacing appropriately. Inside, floor markings remind those queuing to checkout to maintain appropriate separation. Plastic shields are in place at checkout registers. And the occasional 11% discount on purchases has been extended beyond the normal one-week time. Thank you for working to protect folks during this unusual medical crisis.

I purchased cabinets from Menards. Ordered Cardell. When they arrived and my contractor started…read moreplacing them several were damaged and some were ordered wrong. I was on a time crunch due to countertop being placed. They contacted the rep. Needless to say I was given excuse why they were damsged or wrong. Wood spilts, Menards ordered wrong. My island was even missing a complete back side. Some how this was my fault. Menards told me they would help me out and make sure I was taken care of. The rep for Cardell said over the phone he would make this right. then when that changed I refused to speak over the phone and communicate only by email because of both Menards and Cardell rep story changing. Then I get the attached email. I'm in total disbelief on this. And they say" our number one goal is customer satisfaction ". Obviously not.

I was there yesterday and will be going back today, they're polite and operate with a hands on…read moreapproach on customer service. Not to mention great prices

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

This store has two listings on Yelp. Same store, same location. I first left this review on the…read moreother listing, in case it sounds familiar. If you know what you need, and can grab it and go, this will be fine. Some nice folks work here. But boy, do I have a story. I went in looking for advice on what kind of sander to buy. Got some good advice, and ended up deciding on three separate sanders. The process up to now took 10-15 minutes because they were busy, and I told the guy helping me that I wasn't in a hurry. No biggie. This is where it got weird. They had one sander in stock, and were going to order the other two. At the info desk they gave me two sheets and the sander they had in stock, and directed me to the checkout after alerting the clerk there to make two receipts (maybe to keep track of the special order?). The clerk was confused, and asked if he could take care of the next, easier customer first. Okaaay. Then another checkout clerk came up . . . and took care of the NEXT person in line. (I was right there.) Then the first clerk started to wait on the THIRD person, who was kind enough to ask about whether I was next, to which the clerk replied as he gestured dismissively at me, "He's waiting." Which blew me away, but I figured would make a good story . . . until he started to take the FOURTH customer, at which point I thought, "perhaps if they lose a $350 order for three tools, they'll prioritize customer service." So I left, and ordered the sanders online through the other Ace in town. The Next Day!!! someone from this location called me, and told me the sander I'd ordered was in! So they apparently placed the order in spite of not ever seeing my credit card or getting my signature, expecting to bill me for it. I explained the above. Hopefully I won't be billed for an extra sander or three. Let the (prospective) buyer beware. Someone needs to spend some time on training employees at this location. Yikes! ADDENDUM: And THEN they called again the NEXT day!

Staff is always friendly and helpful. I was very disappointed when I purchased Roundup and all…read moreapplication instructions were in foreign language. I would expect English instructions to be included also

Perfectly nice little hardware store. You can get a nice variety of things. The owner who is…read moreusually at the counter is very helpful. I like the hardware store in Mazo a little more, but for Spring Green you can get most things you need.

Always helpful! I'm not a fix-it person so I'm always grateful for guidance and suggestions…read more Recently I was hoping to deal with some cat damage on door jamb (apartment, not my place) ...Ray provided perfect assistance. Much thanks.

I was in Steve's Ace Hardware on JFK 3 times in the last week. Bob helped me each time and showed…read moreme where to find the items I needed. He made it simple. I recommend the store to my friends.

Great products and service. They have products that you don't find elsewhere. Always…read moreknowledgeable staff ready to help.

We live in Bellevue and head here when we need things for various home projects that we forgot to…read morepick up when shopping or need when working on the house. They are very courteous & very helpful when I've gone in. We've not been disappointed in finding what we need from wood projects to gardening & painting supplies. Sure beats a run into the "Big City"!!!