They had the tool I needed. Were very helpful on the phone and in the store. I was amazed at the…read morevariety of items they sell. A huge selection of outdoor grills, for example.

Purchased a defective item and they refused to give me a refund. I produced the receipt but they…read morewouldn't budge. They claimed that I purchased the item elsewhere even though the receipt clearly showed that it was bought in their store. I had been a customer their for 22 years but from now on I'll do business at Tractor Supply down the street. This isn't the first time I've had trouble with the manager of that store.

3/24/25. I stopped at Menards after work to buy 3 boards for shelves, needed for an inexpensive, do…read moreit myself project. I found the wood area, but the wood was too long. I needed help and advice, I could find no one. I then found another area that sold finished shelves, again no associate could be found. It was so noisy in the store, it was causing me frustration. The music was loud and playing fast rock, there was a TV in the corner that was loudly talking about cupboards and every few minutes, the "save big money at Menards" song played. The volume to the theme song was louder than the music! Since the store is so big, I called the service desk and asked them to send an associate. I also stated, it was so loud in the store that I thought I was going to have a breakdown! Of course, an exaggerated statement coming from my frustration. Two younger girls showed up with very condescending attitudes. Actually, they were rude. I went back to the lumber area, a young man showed me where shorter boards could be found. I had to go upstairs and carry the 3 boards down the stairs myself. Associate James, walked right by me and made no eye contact. I needed wood screws, I guess I interrupted him by asking where I could find wood screws. He bluntly said, yep, over here. He walked way ahead of me to the screws, when I got there, he waved his hand and said, here they are! The WHOLE experience was AWFUL! I have spent a lot of money in their store, recently having purchased a washer and dryer. I commend associate Stacey, she has always been so helpful and she treats customers with respect.

Ok here's another one of those going to a huge warehouse stores and getting no service!!! But Wait…read morenot this time :) AMAZING... Went to find tools for the UW project, and I got 3 sales people to help!! WOW I was in and out with what I needed in 10 mins!! They actually remembered customer service. Kathryn was a great cashier .Kudos to the manager for training these employees to value customer service. A++++

I has purchased a gal of deck stain. My goal was to stain the deck today. When I opened the can the…read morecolor was all wrong. The paint department didn't add a color to the mixture. Soooo I had to drop everything drive into Dubuque to correct the problem. Note: My time was lost and the extra expense of driving in. At the paint dept. the bald guy that messed it up the first time was there. Not one word of "sorry" by him was said. He's not the most pleasant guy. I tried to get Menards to throw me a bone for me for my trouble but it wasn't happening. Who ever that guy was in the paint dept he's not people person.

I bought a Southern Motion recliner from Menards and the quality was terrible…read more I told Menards the problem and they then passes me off to Southern Motion and they passed me off to another company. It still isn't fixed.

I was there yesterday and will be going back today, they're polite and operate with a hands on…read moreapproach on customer service. Not to mention great prices

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Staff is always friendly and helpful. I was very disappointed when I purchased Roundup and all…read moreapplication instructions were in foreign language. I would expect English instructions to be included also

We moved to Dubuque 5 years ago. On my first trip to Ace the cashier noted my first name from my…read morecredit card and after bagging my items said "Thank you, Bob". Ever since then The Locust Street store has become my go to store, for small or larger purchases. The employees are very helpful, friendly and know what they are talking about. Their service makes Ace the place for me and my family.

Perfectly nice little hardware store. You can get a nice variety of things. The owner who is…read moreusually at the counter is very helpful. I like the hardware store in Mazo a little more, but for Spring Green you can get most things you need.

Always helpful! I'm not a fix-it person so I'm always grateful for guidance and suggestions…read more Recently I was hoping to deal with some cat damage on door jamb (apartment, not my place) ...Ray provided perfect assistance. Much thanks.

Great products and service. They have products that you don't find elsewhere. Always…read moreknowledgeable staff ready to help.

Friendly and knowledgeable staff. They always willing to help guide me on my project. Their…read moreselection of BBQs and accessories is extensive. They have a nice selection of home goods as well. Plus there are sweet cats roaming around, or more than likely just relaxing for all to pet.

We live in Bellevue and head here when we need things for various home projects that we forgot to…read morepick up when shopping or need when working on the house. They are very courteous & very helpful when I've gone in. We've not been disappointed in finding what we need from wood projects to gardening & painting supplies. Sure beats a run into the "Big City"!!!