3/24/25. I stopped at Menards after work to buy 3 boards for shelves, needed for an inexpensive, do it myself project. I found the wood area, but the wood was too long. I needed help and advice, I could find no one. I then found another area that sold finished shelves, again no associate could be found. It was so noisy in the store, it was causing me frustration. The music was loud and playing fast rock, there was a TV in the corner that was loudly talking about cupboards and every few minutes, the "save big money at Menards" song played. The volume to the theme song was louder than the music! Since the store is so big, I called the service desk and asked them to send an associate. I also stated, it was so loud in the store that I thought I was going to have a breakdown! Of course, an exaggerated statement coming from my frustration. Two younger girls showed up with very condescending attitudes. Actually, they were rude. I went back to the lumber area, a young man showed me where shorter boards could be found. I had to go upstairs and carry the 3 boards down the stairs myself. Associate James, walked right by me and made no eye contact. I needed wood screws, I guess I interrupted him by asking where I could find wood screws. He bluntly said, yep, over here. He walked way ahead of me to the screws, when I got there, he waved his hand and said, here they are! The WHOLE experience was AWFUL! I have spent a lot of money in their store, recently having purchased a washer and dryer. I commend associate Stacey, she has always been so helpful and she treats customers with respect. read more

Ok here's another one of those going to a huge warehouse stores and getting no service!!! But Wait not this time :) AMAZING... Went to find tools for the UW project, and I got 3 sales people to help!! WOW I was in and out with what I needed in 10 mins!! They actually remembered customer service. Kathryn was a great cashier .Kudos to the manager for training these employees to value customer service. A++++ read more

Menard's had everything. It is huge. Everything is well priced and the staff is knowledgeable in their area. The only giant problem I have with the store is that there should be maps provided at the entrance. The store is so big you wouldn't be able to find anything if it wasn't for neon signs and helpful staff pointing you in the right direction. read more

Now that I think about it, I've had great service at Menards. As I think about the various departments, I've had to ask a lot of questions and everyone has been helpful. With my last purchase I bought a floor lamp with defective threads. I didn't want to try to put it back in the box so I brought it back half put together and they took it back with no questions. read more