CONSUMER BEWARE - Poor customer service, confusing emails dated 2026 and problem with delivery…read more Ordered washer and dryer with delivery. Delivery was scheduled for Monday December 29th which I took off work for. Received text and emails from Lowe's that delivery would have to be rescheduled. Rescheduled delivery for Tuesday December 30th and took off another day of work. Delivery truck arrived and driver advised that I would need to reschedule when there was no snow on driveway. There was no communication from Lowe's at any time that they would not deliver with snow on the driveway (less than an inch). Had them take off truck and leave on street. Called and talked to assistant manager Wally who argued that I should have known this. I requested refund of delivery fee which Wally would not apparently not considered. I am DONE with Lowe's after this. I could have had this same set in my home yesterday at the same/similar price if I had bought from local appliance company but I thought (wrongly) Lowe's would deliver when agreed upon.

We ordered a door installation project from Lowes 3/21/2025…read morewith completion date to be planned by 9/21/2025. Door installation occurred 5/16/2025 with subcontractor from lowe's coming out at that time removing existing door only to find door was too small for orifice and attempted to install just to seal hole until replacement door could be ordered. Spoke with lowe's corporate at which time they would look into remediation and different subcontractor came out and remeasured door in early 6/2025. Every 1-2 weeks received call from Lowe's that door was on order. After contract complete date spoke with lowes corporate again and they stated the door was never ordered since they did not have that size and that they could come back out and "modify" the door to fit. We asked for a refund at that time and they would only refund door purchase price with return of the door to the store. No attempts at remediation. In summary, 6 months of working with lowe's on replacing a door only to go back to square one after all the frustration and empty promised. Highly recommend not working with lowe's installation services as nothing but bad customer service.