I love my high speed service from Comelec. My kids are heavy gamers and movie streamers. With 6…read morepeople doing this at once, our old service was a dog! Now everyone is happy!! I did pay for an upgraded modem which maximized the speed offered by Comelec. Worth the extra $! I have had really awesome service from the Comelec staff!!! If you have not switched yet- you should.

Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

Our TiVo Box apparently fried the mother board on a Saturday. On Monday we were told that they were…read moreinstalling a new box. It worked OK for 9 days, then stopped on the weekend. The next person who came said the gentleman before had installed an old box. He gave us a new box, fixed a few other problems and this time, the box failed after 5 days. Both men were very nice and my problem is, why can't we get a working TiVo box? All we get is service calls every Monday. I give them a good review for coming out, but no one solves the problem. we are Seniors and kind of tired of paying over $200 a month and losing our TiVo every few days.

Very overpriced, 2nd time in less than a year that cable box needs to be replaced and and poor…read morecustomer service

Went in and dealt with Ben yesterday, he was a awesome guy to work with and knew his stuff. I was…read moretold he is a newer sales guy and he did'nt have to look a single thing up just knew it all off the top of his head. If I had to recommend somebody its him. Wasn't pushy at all but did mention additional options as every sales guy should like myself. Great job Ben, much more pleased then last visit with a different guy.

The salesman I had helping me with my iPhone first inform me that my wife was going to need to come…read morewith me to pick it up. Then I asked him to look at the account and suddenly it was OK. In trying to process the order he had to ask the other representative a couple of times how to do it, his snooty demeanor and gum chewing really threw me off. Tyree is not the type of employee that you want to have in customer service. oh and then he would not help me set up the brand new iPhone 17 I just purchased for $1200.

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

Nick and his staff are fantastic to work with! They went above & beyond to change my phone contract…read moreand did so very quickly. I am always impressed by their customer serivce, they really strive to make sure their customers are well taken care of and leave the store happy. Even though I no longer live in the Dubuque area but still use them for all my celluar needs. Highly recommend.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.