Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.

Very overpriced, 2nd time in less than a year that cable box needs to be replaced and and poor…read morecustomer service

Quality sucks. Poor value. Goes out much too often. Trying to watch World Series on Fox…read more Irritatingly bad picture.

Tim was great very friendly and helped assist with all our needs always ask for Tim! i had a lot of…read moreproblems with getting phone transferred from t mobile to Verizon he spent a lot of time with us very patient I felt bad for the amount time he spent with me but he was very professional

Engaged staff. Friendly. Explained things well. Offered suggestions to help make my experience…read moreeasier. Helpful!

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

Nick and his staff are fantastic to work with! They went above & beyond to change my phone contract…read moreand did so very quickly. I am always impressed by their customer serivce, they really strive to make sure their customers are well taken care of and leave the store happy. Even though I no longer live in the Dubuque area but still use them for all my celluar needs. Highly recommend.

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more