Engaged staff. Friendly. Explained things well. Offered suggestions to help make my experience…read moreeasier. Helpful!

I have had nothing but issues with them! first it took 1 hour to get my phone set up, now they…read morewon't help me out at all, I can't get logged into my account, it keeps sending me notices to get logged in but it isn't working! won't work to be the account owner when I'm the only one on the account.. like wthhh?

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.

Terrific experience!! The staff seeks complete customer satisfaction. Walked us through the…read moreselection options and finished with thorough patient training!!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Horrid experience. Held my device for a few months just to not know what was wrong, and didn't give…read moreme my device back.

Great friendly service. Fixed both my iPad and my iPhone in minutes,…read more would recommend to anyone.

Having moved to Dubuque around 7 months ago, from the Milwaukee area that is over run with dozens…read moreof gamestops, this was a wonderful find. Not only are they priced much better than gamestops, but their employees are much nicer. I've traded in to them 3 times now. The first 2 times I checked with gamestop in the mall first, to compare prices. The last time I didn't even bother, I knew I would get a good deal. Cash or in store credit. They've definitely won me over as a customer.

when I went there for the first time, everybody there was super nice. There was a lot of stuff you…read morecould choose from and most of them had a lot of value for a lower price. there was a big selection of items in the service there like people they were really good.

Great store with super staff. Top marks for personal service above and beyond.read more