Couldn't be happier with our service experience at this store. Brian went out of his way to make my…read moreupgrade as smooth and quick as possible. My daughter went in today to get her phone upgraded as well and Brian made sure that everything went easy for her. I can't say enough about how wonderful our experience has been. Keep up the excellent customer service!!!

I have been a customer of US Cellular in excess of 15 years, using the Madison East store all…read morealong. From Feb thru April, I received numerous calls & texts from THIS store, along emails from corporate, offering me promotional deals for being a "loyal customer." At that time, I did not need or want an upgrade. Just over a week ago, my phone died & cannot be repaired. I checked online for current promo offers & found them to be nearly identical to what was offered previously. I compared phones, made my choice & went in to get my new phone. I was told the promo does not apply to existing customers. I asked the associate if he realized I could go to nearly every competitor & get the same deal as a new customer. He stated he did know this. I went back home to research other providers. The next day, I received an email offering me the same promo as a current customer. Am I to believe the sales team is not aware of upcoming deals? When I went back in to the store a second time, I was told I must add a line to my existing plan to get the offer. I explained that I do not need or want a new line, just a new phone. I asked if he realized I could go to another company & get a similar deal as a new customer. He did & advised me to call customer , indicating he was certain I would be given the promo deal if I called. I was shocked that he did not offer to do this for me - especially since I have no working phone. He seemed to know I would get the deal but refused to help me get there! Once back home, I initiated a chat with customer service. I was told the store should have been more helpful. I asked if I could get a new line using the promo, then cancel my existing line. Yes, I could do that. But can't give me the deal & let me keep my current number. The person on the chat indicated I could call the "retention department" to see if I could get the deal without changing numbers. Absolutely senseless! Empower your employees & you won't need a retention department. The associates at this location show zero interest in providing effective customer service or earning commissions on sales. They are overly comfortable with allowing long time customers to walk away. I truly do not want the hassle of changing providers & numbers, but US Cellular is making it very difficult to remain with them.

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

I will never use this place again. I needed to replace 2 phone screens and a phone back (iphone15…read morepro maI went in on Saturdays and they replaced one screen. They said they only had one iPhone 15 screen in stock. I had to give a "deposit" for them to order another screen and the back to the phone. Then they told me they wouldn't get the stuff in till Tuesday. I ended up getting my screen fixed in the mall that next day. Even though the mall quoted me 100 dollars less then this location, I held out bc I left a deposit and had them order the back of the phone. When I went in on Tuesday after work the salesman was annoyed that I had already replaced my phone screen. I explained that I couldn't wait the 4 days bc I have young children and was able to fix that right away at the mall. He made me feel bad and said they put a crappy screen on and that I should try to return it lol. Then after I had previously paid the man $520 for one phone screen and the back of the phone he had to order which cover the cost of both per the attached receipt. He charged me $78 dollars for service. Never once was that mentioned before hand and he did the repairs then told me about the additional money. I felt swindled and he was rude. I will never return to this place. Like it was my fault that the I fix iPhones place could get a screen replacement for 4 days LOL shady shady shady

From the owner: Happy Valentine’s Day in advance! Wishing you a month full of love and joy…read more iFixFast Repair and Accessories offers quality repair services for phones, gaming devices, laptops and desktops, tablets, smart watches, auto-technology, and other technology devices. We have received amazing reviews for our quality and affordable services on a timely basis. Many of the devices, like cracked screens, are repaired within the same day. Many of our customers travel from different cities to benefit from our repair services.

I wanted to purchase a new iPhone 13 Pro Max one Sunday afternoon. I was paying cash and just…read morewanted to get the phone, regardless of the carrier. Having already stopped at Best Buy and having literally been sent out the door because I wasn't interested in signing a new contract, I wasn't sure where to go next. I had $1,500 in my pocket and I wanted the new iPhone... Boo Best Buy.... Boo you! Anyway, I was driving up the road and saw the Verizon store and thought, "Hey, they have good service coverage". I had Verizon service once upon a time and didn't have any complaints and anything had to be better than what Best Buy had just pulled. I walked into the store and was greeted by who I would later discover was the General Manager, Ava. She was very personable and got me into their service queue. I waited for about 10 mins (they were reasonably busy - so not a long wait at all) and was greeted by an associate named Michael. I explained what I wanted to do and what had happened at Best Buy and he laughed and told me about a perfect solution to my custom situation. Bottom line. I didn't sign a contract. I got the new iPhone 13 Pro Max I wanted (in the desired color and size). I paid for the phone outright with cash. The phone will unlock automatically in 60 days, but I have Verizon prepaid service until I decide which carrier to stick with for the long haul. I purchased a case and a screen protector after examining the display models. I left the store with my new iPhone activated, transferred, protected, and ready to rock inside of 2 hours (I stayed in the store until my data transfer was complete - you could shave 1.5 hours off this time if you did that at home). Michael was extremely knowledgeable, patient, helpful, and courteous throughout my entire experience. The store was quite busy the entire time I was there, but Ava, Michael, and the other staff members always took their time with me and made my time there feel valued and important. I don't know what these other reviews are based on. In my experience this Verizon store offers flagship products and exceptional customer service while still offering excellent deals and reasons to choose them over the competition. I found out after I left that I was actually going to save $300 off my phone bill over the next 12 months if I decide to keep the service. It's in the form of a $25 credit applied to my account every month. Quite the nice little surprise. Just another reason to give them a try! Ask for Michael or Ava, you won't be disappointed. ***By the way: I just read the rest of the reviews for this store and I have to be honest... I didn't see *ANY* signs of laziness, rudeness, or disgruntled customers. To be truthful, I think all of these negative reviews are an angry 10% making 90% of the noise online. For every one bad review on Yelp I'd be willing to bet there are 50 customers who are satisfied but silent. Think about it... don't believe every negative comment you read. Especially when the person posting the review can't spell or properly form sentences. I'm positive the majority of complaints I've read concerning this Verizon Store are a bit.... exaggerated. They helped me get my iPhone 13 Pro Max in an efficient and professional manner. Plus, they only sold me what I told them I wanted. No hardcore sales pitches, no lying, no insults. That's ridiculous. Ok, I'm done ranting. Im just trying to balance the scales a little bit. *** + Here is a summary of how Verizon Sales Associates are paid. + This is straight from CareerTrend.com. Just because they get paid incentive commission doesn't mean you need to go on a witch hunt. It's just to keep everyone motivated. ****************************** ###Base Salary### Verizon typically offers its sales representatives a base salary or hourly wage. The company guarantees this amount regardless of individual performance. The base salary or hourly wage may be the same for all representatives at a certain level. For example, entry-level retail sales representatives in a particular geographic region may earn an hourly wage of $10 regardless of education or experience level. Inside sales representatives may earn an hourly wage of $12 while sales associate positions that require at least a bachelor's degree may offer a base salary of $30,000 per year. ###Commission### Commissions are one of the primary reasons why a sales career has the potential to be lucrative. This is pay that varies with the amount of completed sales and links directly to an individual representative's performance. Verizon pays its sales representatives commissions on confirmed sales. Commissions are usually a percentage of the dollar amount of total sales for a particular period. For example, if a sales representative accumulates $10,000 worth of sales in a month and earns a 10 percent commission, his incentive pay is $1,000. ******************************

I have wasted hours of my time trying to get a "promotional credit" that never came. I was promised…read more$1200 credit for a phone upgrade and Verizon customer service which is completely outsourced to another country has no record of anything happening at local branches. I was told by the local branch that I didn't have to trade in my old phone and customer service made me mail it in and couldn't find it after it was sent with their shipping label. I have spent 4 hours at least on the phone with promises and false assurances over and over with this company. I wouldnt recommend Verizon to my worst enemy.

I highly recommend Madison Phone Repair for work on fixing a computer. I had a Microsoft Surface…read morePro 7 that wouldn't work and they diagnosed the issue for $40, which is way more reasonable than other places I looked at. They were prompt in getting the issue identified and then in getting the parts to get it fixed. I feel that what they charged me was VERY reasonable when I compare the price of the parts I researched on the internet and what they charged me for the parts and the labor. I would definitely use them again in the future. I was very pleased with their work.

I needed a repair on my MacBook Pro. The local Apple store would not even look at it and rather…read moretold me that I needed to send it to Apple and that the repair would likely cost enough that I might be better off just purchasing a new computer. Instead, I took it to Madison Phone and Repair. They looked at it and repaired it for a really reasonable price. The people were friendly and communicated well about the status of my repair. They even stayed a little late, so that I could come pick my computer up before they closed for the long holiday weekend. Definitely worth checking with them for your Apple device repairs.

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

I had an amazing time at the AT&T store…read more I was greeted warmly by a sales representative named Lindsey (Lindsay?). She treated me not like a customer, but like a human being -- a friend, even. I was made to feel at home in this place, and her help was above and beyond anything I've seen at any other AT&T. You should give this woman a raise. She really made my day. I worked as a manager in the service industry for ten years, and I can see an all-star. This woman is special.

My parents and I have been dealing with a problem of being overbilled for months ever since we…read moreupgraded my dad's phone in May. Even though have been paying the extra fees for the upgrade, they added extra services we didn't ask for and have been double billing us. We went to this AT&T corporate store and were met by a guy named Drake Aumann. He was incredibly condescending, unhelpful and arrogant. He refused to give us any meaningful help and would cut us off repeatedly when we spoke. He made us more upset than when we first arrived. Literally minutes after speaking with Drake, we were so exasperated that we drove to Verizon down the street and I dropped $2000 just so I could get rid of AT&T. Drake was so terrible that he literally pushed us to the competitor. Get this: Verizon is HALF the cost of AT&T and they have MORE services for what you pay for with BETTER cell phone signal. We have been loyal AT&T customers for over 20 years and in one encounter with Drake, we left AT&T for good. His rudeness was the last straw.

Bought a new washing machine at this location. Price was competitive with other stores, they were…read moreable to deliver within two days of purchase. Movers were very professional and easy to deal with and had no issues hooking up the new unit. Overall a painless and easy experience. No one likes buying a washing machine.

This store had employees walking everywhere on their phones. Wasn't helping at all, I was getting…read morean oculus and a remarkable. I waited for 10 minutes by the tech section for someone to grab it. Nobody came by to ask if we needed help. I stopped by the front asked to get both of the items. When the employee is helping me I told him, their website was one in stock, but he told me I was wrong and I must've been looking at the wrong information on BestBuy.com. Clearly it was. Walks away from me when I asked to just grab the oculus. Had to ask someone else, Julian F, stepped in and got it for me and helped me. Dont go here unless we want no customer service.

John I at the Madison East Washington shop was beyond helpful…read more He was clear, friendly, responsive & resourceful. THANK YOU!!

I brought a young girl to the store at 4102 East Washington Ave , Madison Wisconsin at 6:47. The…read moreyoung girl who was making her payment so her phone wouldn't be turned off was getting out of the car as was 2 other customers who were there. The manager as he presented himself later saw the cars pulling up and the customers walking to the door and quickly turned off the lights, at 6:48. He then told the young girl and the other customers that the store was closed as they opened the door. The girl got back in my car and was upset since it wasn't closing time. I got out as the manager was coming out of the store now with the lights on to presumably start his car as there was snow on it. I walked past him into the store and asked home for corporate boost mobiles number. He looked at me evil and I said it's not 7 why can't you help this Little girl. He said who are you anyway. I asked again for corporates number and he got upset when I informed him I was calling to report him and his actions. He starting rattling off a name of John and a district managers name but no phone number. As I walked out of the door he threatened me and I said you heard what I said I am going to call corporate. As I got back in my car he started yelling at me and the young lady in my car. She informed me he always has an attitude when she comes to make her payment. He again threatened me and said he wanted me to get out of my car, I raised my phone and mouthed corporate. It's sad that he feels compelled in a service industry to take it upon himself to close Your Store early costing Your Company increased daily income. Also when a 15 year old girl has to apologize for his actions is unconscionable and bring up if he worked at McDonald's like me and we tried to close early they wouldn't be having it! The Worst Service to a customer and non customer Ever!!

Horrible customer service experience! I made it only four steps into the door when three employees…read morewhere there, one took lead, but the questions were over my head. I tried twice to explain my visit as my phone is over heating. Jenna who I saw there for three years, left in June was amazing, so the lack, rude, and hurt feeling I left with suck. I needed help and never thought I would feel lacking or out manned but also to only make it four steps? Even worst, a second customer came in behind me and one of the employees hanging around the conversation, took him over to a cubicle and sat him down for the conversation! Excuse me, why wasn't I offered a sit down? Very unhappy with the lack of customer service and support. I will find a new US Cellular location!

Being an excellent companion, I agreed to accompany my boyfriend to the US Cellular store bright…read moreand early on a Saturday so that he could upgrade his phone. We arrived well before the doors opened, and there was a line. A long one. Count this as one of the dumbest things I've ever waited in line for. Due to the line and prior horror stories told to me by my gent, I was expecting a one-star experience. It ended up not being nearly as bad as I thought. When you come in, the manager/concierge Patrick takes your name and asks you what brings you in. He adds you to a list on a tablet and encourages you to browse or to take a seat, whichever you prefer. Gratefully the store was well-staffed, so the list moved along fairly quickly. People who were paying their bills or buying accessories were able to get into a separate line at the counter. Our name was finally called, and Robert brought us over to his desk. My boyfriend knew what he wanted, so there wasn't a lot of back and forth. He wanted a popular phone that was reasonably priced. Of course, the store didn't have any in stock. On a Saturday morning. At the end of the month when people can redeem rewards points before they expire. They did, of course, have two phones that were twice the price in stock. Capitalism! I asked if they were able to order the phone and how long that would take. After some clickety-clacking Robert saw they did have it in stock at the warehouse, and they could send it to my boyfriend's apartment. All he'd have to do is call in to activate it. My boyfriend was fine with that, so Robert called in to place the order. He shared with us that there was a 26-minute hold. At this point, we'd been there for about 45 minutes. Not terrible, but still pretty long for what should be an easy switchover process. After waiting (and waiting), my boyfriend asked if they had another brand in stock that was essentially the same phone as the one he wanted. They did. He said he'd take that instead. We then found out we still had to wait for Robert to get through so he could authorize the line transfer. Bummer, but at least the man would leave with a phone. After about forty-five minutes of being on hold, the authorization was made and the phone was set up fairly quickly. My boyfriend asked Robert to transfer the contacts/photos/etc. from his old phone to the new one, but of course none of the transfer machines were working. That'd just be silly! Luckily, Robert knew to just set up a Bluetooth transfer (which I'd have recommended if he hadn't), which took forever but allowed us to be on our way. We finally got out of there, and while it ate up our entire morning, we at least dealt with competent, friendly employees.