I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

Wow!!! Such great service from Kristie S. She was so patient and understanding. One of my best…read morecustomer service experiences ever. Thank you Kristie!!

Phenomenal customer service. I came in to activate an unlocked phone recently and the Jamaican guy…read morethat was running the store that day replaced my SIM while simultaneously helping another customer and managing a call with a disgruntled customer. Despite the fact that he was juggling 3 different requests he was attentive and responded to any questions we had in clear terms and diffused the call with the customer. Boost as a cell provider isn't going to be on par with Verizon or AT&T but the store manager that works at this location is who you hope will pick up the phone if you need to resolve a problem quickly.

I had Virgin Mobile service, they merged with other companies so they sent Me a new SIM. I went to…read morethe store and they put it in. My service stopped. It would work randomly only after I rebooted and reset My Network service. I went through all the technical support help online and phone ( the incredibly unhelpful manager on the phone suggested I call LG). I have an LGK51, which boost sells. I finally got the new SIM in the mail and the SIM wont recognize. the date is 8/9/2021 and the customer service rep at the store that closed was incredibly rude, condescending and said I had to buy a new phone. I went to a new store to get a new phone with a new company. They wont give My account number unless I go to the store. The store says I have to call them to get the account number. I stayed on the phone with them and the supervisor said he couldnt give Me My own account number even though I had everything icluding the card I pay for the service on. Now I have no service ( that I am paying for) and My phone is basically a small tablet I can only use at home. If I could give 0 stars I would. worst customer service ever.

The people that work at this store are so helpful. I have experienced great customer service from…read moremany of them, including two Ryans. Aside from being friendly and professional, they do what they can to make sure you leave happy.

My boyfriend and I are frequent shoppers at this location, and each time we go in we end up leaving…read morewith what we need plus 2-3 more pairs of shoes. This is largely because of assistant manager Damien. He is an excellent salesperson and always remembers our names, shoe sizes, and preferences. In fact, today we came in looking for a pair of sandals for me, and Damien remembered my boyfriend had bought a pair of 'Dudes' a couple of months ago, so he ran to the back and grabbed another pair in his size because he knew they were on sale. As a person who has frequently worked in customer service, I hope this company can recognize him as a beacon in this difficult job category. Another girl (who's name I'm forgetting) who went to Stoughton high school also works here and knows us by name and is always incredibly friendly and helpful! I'm always so impressed by the high standard of excellence this store presents, and hope that these two are recognized for constantly exceeding all expectations I have!

Awesome experience today with Ben at West Towne Mall. I can be a difficult guy to find the right…read moreshoe, I'm very particular, but he brought out many pairs and got me to fall in love with a brand I've never tried before (Cloud Running). One of the best pairs I've owned. I usually go Hoka but I knew I needed something different. He was enthusiastic, happy to help, and knew his stuff. Thank you!

I needed to get my car battery replaced and Jovany did it for me. Even though one of the bolts was…read morescrewed in really tight and took several attempts to remove, Jovany stayed polite and professional the whole time and had a great sense of humour about the whole thing, even though I'm sure it was stressful for him. Give the kid a raise!

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)