I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

They need to work on their business practices, especially advertising. I use craigslist a lot and…read morethey relentlessly spam the for sale sections with multiple ads everyday. It is extremely frustrating to try to look for things on there. Dont know why they cant just pay for advertising like regular businesses. Just that alone makes me believe they are a very shady company and not one that you can trust. I would stay far away from them!

Would give 0 stars if that was possible. Attempted to sell two iPhone 7s. Received a quote online…read moreand employee confirmed the same price in his system when I stopped in. He didn't have enough cash on hand for both phones, but said he could do one for that price. But called his boss to see if he could have cash dropped off. His boss then changed the price and lied about the new iPhone being released (the specs haven't been released, let alone the phone). Additionally, had to speak to the boss (Tony) on the phone because the employee was too scared to tell me what his boss was saying. Boss was incredibly rude on the phone, in addition to lying, and refusing the agreed upon price give both online and by his employee. Go elsewhere!

I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

ZERO stars! Avoid this store at all costs! They want to move product. They do not have "customer…read moreservice" in their vocabulary. It's about their sales, not your needs. Bo at this store forced a tablet on me last year, under the guise of it being a free promotional gift. What he did not say is Verizon would proceed to charge me each month, while having me signed up to a contract. For a device I did not request, did not want, and do not use. It's like the eighth circle of hell trying to get out of this thing. No one at the store takes responsibility. Then you've got calls to Verizon customer service. Hold times of 10 minutes plus to get an agent. Who knows how long the wait time truly is. I hang up at the 10 minute mark. I'm in the market for a new phone and I would never return here ever! I've just got to get rid of the "gift" I'm paying for first. AVOID.

I had a very disappointing experience with this store. I took my damaged iPhone in for a back…read moreglass break. Was assuming a one day repair and left the phone at the shop. As I only use my iPhone and do not have another phone, I asked that they (uBreakiFix by Asurion) let me know both status updates and completion via my email address. They had my 14 max Pro for almost 4 days with only one notification that I received was that the repair had begun. I did not hear back for three days and drove to the shop today to check on the status. It was done and I paid handsomely for the repair which included a cleaning. the phone was returned completely drained of power and had no sign of the cleaning which they charge you $34. The counter guy took out a towel and wiped off the outside. I cannot believe that anyone would return a cleaned phone smudged and full of finger prints. Is there no quality control?!? Lastly uBreakiFix used non Apple repair parts and informed me that the water proofing was no longer guaranteed. I would recommend that you use only Apple approved repair shops and not go to uBreakiFix. What a disgruntlement. Stay away!

Where do I even begin. This place is God awful. I brought in my computer, which only had an issue…read morewith the hinge, and they somehow broke my computer even more than it already was, and tried to charge me for it. I was then told that if I did not want the repair, they would specifically reassemble my computer so that I could transfer my data to a new device. What I received instead was two pieces of the computer I brought in. I ended up having to buy a new computer because of the careless customer service I received. It is really such a bummer. They try to take advantage of you if you seem like you do not have any technological knowledge. Very disgusting. Do not trust this place with anything of value, or even a trap phone for that matter. I bet my four year old grandson could have done a better job fixing my computer than the bafoons at this establishment. I hope they have the day they deserve for the rest of their lives.

I've never been so wildly disappointed in a kiosk until today. My expectations are pretty low for…read morekiosks as it is but really.... This was a joke. I bought an otterbox phone case for my iPhone 5 twelve days ago. When I bought it he swiped my card on his personal cell phone and I was sent a text message as a receipt. No paper receipt was given (not that it matters anyway) I tried to take it back tonight and showed my receipt. I was told they don't do returns period. Not with a receipt and not without one. Mahammed was beyond rude while trying to locate the owner (his cousin) and ten minutes later when he finally came over he told us it's their policy that they don't give money back. Not ever. On top of that he then lied and tried to say he personally sold me the case and doesn't understand why I wanted my money back instead of an exchange. I know who sold me the case, and I remember clearly he wasn't there or anywhere near because mahammed and some girl were alone behind the kiosk flirting the whole time. Thanks for the disappointment and I hope you enjoyed the countless people that left your kiosk during this interaction. I will be sure to tell everyone about my experience. Looks like it would have been worth the walk to best buys store in West Towne Mall.

Went in to fix my iPhone home button, we agreed on $50 and he just takes the phone and starts…read moreworking on it without saying anything else to me, and also continued to talk to his 5 friends who were obviously not there for business. When I came back an entire diff person tells me its no its not 50 anymore, he decided to replace my charging dock too, so it would be double. After some debating he called up the original guy who, finally came by and they tried to bully me into paying for the extra job we never agreed on. I told him I fix iPhones myself sometimes, I just don't have time to unscrew 30 of the worlds smallest screws so don't lie to me that you need to change both in order to fix the home button. The "boss" finally said whatever and I paid the agreed on price. And that was after 2 attempts to get an extra $20 then an extra $10. Seriously, are you that desperate? You walk around like you're some highly paid exec but sit here trying to cheat me out of $10? The parts are under $5 online. Talk n Fix near the Sephora entrance, make sure you get a written agreement first or they'll pull this crap all day. I'm sure they pull this on unsuspecting and less knowledgable people all the time.

This place is great!!! The Man who runs is very nice. What he said is what he did.They have the…read morelowest price in Madison... I took my iPad Air there because it was stepped on. I honestly did think it could be fixed, but when I picked it up it was as good as new. It definitely worth it!!

Ardi is amazing! He knows everything to do with phones and technology! I would trust him above…read moreApple & everyone else

Johny is so gifted. He can fix anything! Quality person and service! He is the best!!read more

I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes…read moreand charged me nothing. What a wonderful way to operate a business.

Warning - not a corporate store. You will pay through the nose here. $20 for a SIM card.read more

I bought 2 new iPhones, the Sales person trash talked every customer as they walked out to a…read moreco-worker but in front of me. I normally wouldn't post a bad review for one "bad apple" but I stopped in the next day and another (different) sales person was condescending and interrupted me even though I know more about phones than he does. Clearly all customers are stupid in their eyes. I'm sure I was trash talked as I left.