I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

They need to work on their business practices, especially advertising. I use craigslist a lot and…read morethey relentlessly spam the for sale sections with multiple ads everyday. It is extremely frustrating to try to look for things on there. Dont know why they cant just pay for advertising like regular businesses. Just that alone makes me believe they are a very shady company and not one that you can trust. I would stay far away from them!

From the owner: TechBank, located in the West Towne Mall near the food court and the kids play area and East Towne…read moreMall next to Us Cellular, is the best place to get cash for iPhones, iPads, smartphones, tablets, and Macs. If you are looking to sell your old smartphone, laptop or tablet stop by TechBank where our prices beat GameStop, Gazelle, PawnShops and all other buyback companies. With five convenient locations, we are less than ten minutes from Minneapolis, St. Paul, St. Cloud, and Madison.

First, I'd like to say I'm reviewing the STORE here, and not Verizon as a service…read more Now, with that out of the way... The store itself was pretty solid. I've had a few stops in the past and was treated very well each time. At some stores, people assume you know too much, not enough, etc. Here, the folks approached me in a way that helped them find out where I was at, THEN talked to me at the appropriate level. In my case, I do a lot of resarch and have a technical background, so they didn't treat me like an idiot. I appreciated that. When I pre-ordered my phone, everything was taken care of on the spot. The day it came in, I went to the store and a rep took me right to to the counter to get me my phone and out of the store before dealing with the masses. THAT was sweet, and it saved me a ton of time. I don't like the incredible markups on accessories at the store. I understand all stores are like that and that's how they make money. I just won't buy accessories there, and if they try to push it, I kindly decline. I've never been treated bad at this store, and would recommend (if you choose Verizon) to visit here. It's big, it's clean, and they've always been very kind to me.

I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

I looked this place up because my cell phone is acting up. Josh did a wonderful job of listening,…read moreassessing what was the issue, and helping me make a decision. Wonderful service. Will use again.

We have teenage boys that have broken their phones 4 times so far this year and the service,…read morecommunication and turnaround time have all been very good. I have no complaints. I will absolutely use them for the next inevitable phone repair.

I've never been so wildly disappointed in a kiosk until today. My expectations are pretty low for…read morekiosks as it is but really.... This was a joke. I bought an otterbox phone case for my iPhone 5 twelve days ago. When I bought it he swiped my card on his personal cell phone and I was sent a text message as a receipt. No paper receipt was given (not that it matters anyway) I tried to take it back tonight and showed my receipt. I was told they don't do returns period. Not with a receipt and not without one. Mahammed was beyond rude while trying to locate the owner (his cousin) and ten minutes later when he finally came over he told us it's their policy that they don't give money back. Not ever. On top of that he then lied and tried to say he personally sold me the case and doesn't understand why I wanted my money back instead of an exchange. I know who sold me the case, and I remember clearly he wasn't there or anywhere near because mahammed and some girl were alone behind the kiosk flirting the whole time. Thanks for the disappointment and I hope you enjoyed the countless people that left your kiosk during this interaction. I will be sure to tell everyone about my experience. Looks like it would have been worth the walk to best buys store in West Towne Mall.

Went in to fix my iPhone home button, we agreed on $50 and he just takes the phone and starts…read moreworking on it without saying anything else to me, and also continued to talk to his 5 friends who were obviously not there for business. When I came back an entire diff person tells me its no its not 50 anymore, he decided to replace my charging dock too, so it would be double. After some debating he called up the original guy who, finally came by and they tried to bully me into paying for the extra job we never agreed on. I told him I fix iPhones myself sometimes, I just don't have time to unscrew 30 of the worlds smallest screws so don't lie to me that you need to change both in order to fix the home button. The "boss" finally said whatever and I paid the agreed on price. And that was after 2 attempts to get an extra $20 then an extra $10. Seriously, are you that desperate? You walk around like you're some highly paid exec but sit here trying to cheat me out of $10? The parts are under $5 online. Talk n Fix near the Sephora entrance, make sure you get a written agreement first or they'll pull this crap all day. I'm sure they pull this on unsuspecting and less knowledgable people all the time.

I shattered my entire iPhone 7 screen and after taking it to Tech Heroes you wouldn't even notice…read more Well except now I have tempered glass on it thanks to them! After having making a few phone calls I noticed it wasn't "going to sleep" when I put it up to my face. I did a little research and found it to be something with the proximity sensor. I contacted Tech Heroes and they said bring it back in, it will only take 15-30 minutes depending on how busy we are. Of course I went at their BUSIEST time (5pm) and they still got it done in 45 minutes! Not that I want to go back... but if I had to I certainly would!

Walk in the place is dimly lit dirty unkempt. The counter cluttered. The guy holds a conversation…read morewith me while doing a repair. Needed a part that is at a different place.. sadly I did not get that far. $110 for the service. Well I won't be back. And if you've have a dog in the shop clean up after it

Decided to upgrade early and had 2 phones in mind. Selena Cough was very helpful when it came down…read moreto chooses. She was knowledgeable on the phone and deals. We walked out with not just the phones we wanted but also a smart watch. The service was fast and friendly.

Warning - not a corporate store. You will pay through the nose here. $20 for a SIM card.read more

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.