The short version: Easily the best experience I've had getting glasses in Madison (or anywhere else for that matter). The slightly elaborated version: I've been having a crazy difficult time filling a new progressive script. I've worn progressives since long before I "should" have needed to, so I'm fairly well used to them by now. But sadly, I found no joy getting my new script filled at well-known chain stores, other local optical stores, and through optometrists (and their affiliated clinic) at a local, very major university, all of which shall remain unnamed. Every attempt has led to glasses that deliver a viewing experience akin to surfing in a hurricane. Completely frustrated, I took my script into Olson after learning about their sterling reputation. I ordered and then eagerly picked up my new glasses. Lo and behold, they simply didn't work for me. It seemed I was eternally damned to eyeglass hell. With a certain resignation to my fate, I told Kara (who greeted me when I came in) that I had trouble seeing out of them. Immediately, she became extremely focused on figuring out what was wrong. Throughout all of this, Kara was incredibly nice and professional, and she was the epitome of outstanding customer service. Kara then spoke with Dr. (Angie) Olson, who took me into her office to check my prescription (from another optometrist), answer my questions, examine my other pairs of glasses, and explain why a different brand of lenses (costing nothing extra) were far more appropriate for my specific needs. Dr. Olson was as lovely to interact with and as generous with her time as one could hope for. My new lenses have now been ordered. What can I say? I've been wearing glasses since I was 7 and I've always hated the process of getting new ones. This was the most pleasant experience I've ever had getting glasses. I have no idea how these people are so nice, and this is now the only place I'm going for eyeglasses. P.S. I was just asked if I was paid to write this review. Sorry conspiracy theorists, my experience really was this good but feel free to send me a check. read more

I really like the doctors here. We get great exams, and a prescription printed for us to take when we're done (some places don't like doing that). I've been here before for other "eye care", and have received excellent care. We don't get our glasses here. Their frames are a bit pricey for our taste. If you're into fancy name brands, you'll be happy. But they don't look down on me for taking that business elsewhere, which is nice. The online appointment system is messed up. For one thing, you feel like you're going to grab a time slot, but it really wants you to pick the best 3 slots for you, and they'll get back to you. I did that, but when they got back to me, they didn't have anything for a few weeks after what I had selected. They told me that the online booking system was inaccurate - they should probably just ditch that and put up a phone number (or, better yet, fix it). That all being said, I'll still get my eye care here - but they could improve some things. read more

From the reviews I read prior to my appointment at Olson eyecare, I was expecting a much better experience. There was some confusion, maybe a malfunctioning diagnostic machine?, and one of the tests that was supposed to be done on my eyes prior to my sitting down with the optometrist had not been done. It caused a break in the flow pattern of the office, which flustered the optometrist... Part of this confusion apparently was due to a new employee who was not yet fully trained in her job and with the machines she was in charge of. Perhaps this is not a typical experience at this office, but it's what I experienced. I'm not certain if I will return to this office. read more

I called to make an appointment as a new patient, the online process of uploading my documents was great! When the winter storm hit, the staff were very courteous to reschedule my appointment. On the day of the appointment, my visit was very pleasant. Dr. Ratcliff was very nice, listed to what I wanted and gave me some suggestions to try! I thoroughly enjoyed my attire experience and will definitely be recommending them to others! Thank you, Sunita read more

I am so glad I found Olson Eye Care a few years ago through my work insurance. They've been wonderful to me, and always attempt to accommodate me when something comes up. Recently I have had some more complicated eye issues, and they did everything they could to help me get into a specialist. The staff are genuine in their concern. Daniel is a treasure. I can't thank them all enough. read more

Absolutely my go-to optometrist. I've been nothing but happy with my vision, and I honestly feel welcome, and well taken care of every time I call and see my doctor. read more

What a wonderful and caring experience. Dr. Olson did a great job and dealing with my uveitis. He was very thorough with his examination got me in right away his office assistant was fabulous. I highly recommend! read more

Had the worst experience ever at Olson Eye Care Madison West. If you are trying to buy prescription sunglasses I would not recommend you to go here. They will try to rip you off! I went in and ordered a Ray-Ban sunglasses. After a week, the glasses came in and went to try them on. I noticed the lens did not have the Ray-Ban logo on them (just had generic lens not what's on display). Had to fight with them to get the lens remake and pay an additional $67 on top of the $250 out-of-pocket. There's NO return on custom prescription! Go somewhere else and don't waste your time here. I would never go back here! read more

I love that not only the staff listens to you, but so do the doctors! After an unsuccessful attempt to find a new eye doctor in Chicagoland where I currently reside, I found myself back up in Madison for my eye appointment. I wanted to go to someone I knew I could trust, who wouldn't take me for a ride... I love that they take my vision insurance, as well as many others, the place is always clean and organized and the frame selection is great too. After working in the optical field for many years, I can honestly say that Dr.'s Rick and Angie Olson are the most professional and sincere optometrists I've met. read more

Thank you to a great place from the front door sales to the Dr. Staff went out of their way to get me 2 pairs of glasses in a rush prior to a trip I wanted them for. They also handled all insurance for me. Great selection of glasses too! read more

Have always had a great experience here. The staff picked out my glasses, which is something I would of never picked, and I love them! Have always been on time, educational, and friendly. read more

We had a great experience with Angie at Olson Eye Care, the whole staff was super accommodating and helpful. Will definitely recommend to all my friends!! read more

The best customer service! I love this office! They have the latest technology to take care of your eye health. Every staff member I've met is so friendly and knowledgeable. I recommend them to all of my friends and family members. read more

I would love to say I had a great experience here however if you have any balance that gets kicked back from your insurance company they will immediately send it to collections and never notify you. Service goes a long way in my book and this was just lazy and terrible service. A simple bill in the mail or call and this would have been paid for. read more

Love everything about this place! Dr R. Olson is extremely knowledgeable, friendly, and communicates well. Nice scheduling options, staff are very fast & helpful. Highly recommend! read more

We had such a terrible experience here! We came for a contact lens trial and training for our 8 year old who wanted to just try out contacts. At our prior appointment at Olson Eye the optometrist Dr. Teclaw said contacts would be okay for her. That appointment went good. Then, at this appointment Dr. Olson was 25 minutes late, then kept trying to convince my daughter (who is super responsible and conscientious) not to get contacts when the last optometrist we saw said it was fine. It made me feel he was condescending to us and not caring about what we wanted. He also seemed upset that we went elsewhere for glasses. Then, the staff said we would have to make another appointment for training, when they had already told me that this appointment would have training. They seemed very unorganized and upset and then reluctantly said they would do the training giving us dirty looks. Erin who was in the reception desk area went to teach my daughter to put on contacts. Erin didn't wash her dirty hands and started opening up my daughter's contact lens packet. I asked if she could please wash her hands because my daughter has Celiac and she refused and was very angry. I then washed my hands. Erin told my daughter to do everything herself then because she was upset that I asked her to wash her hands. My daughter could not open the contact lens container and Erin would not help her, so I did. Erin was being very rude and condescending and would not help and then stomped madly off saying she would not work with us. Then, Daniel came who was rude as well and not listening to me and intimidatingly told me that he would work with her alone and said parents are not allowed to be there and I would have to go to the lobby. I said I wanted to be with daughter and then he said I could sit close by but I couldn't talk to her or anything. It was a very demeaning, disempowering and oppressive experience where I feel he didn't respect my rights as a parent or my daughter's rights as a child. My daughter has anxiety and I have every right to be with her and also to see what they are showing her so I can help her at home. I even saw Daniel put his finger in his eye to take out his contact to show my daughter how he puts them in and then he didn't WASH HIS HANDS BEFORE TOUCHING HER CONTACTS!! I was shocked!! He could give her some disease...these people need to know basic good hygiene and healthy practices. My daughter told me later that she was shaking because she was scared and wanted to leave but didn't feel comfortable with Daniel. She told me-" I felt like I was trapped and couldn't come talk to my mom." This is very abusive and I do not recommend Dr. Rick Olson or this clinic for children. I left feeling very demoralized and oppressed and depressed. read more