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    Wright Vision Care

    4.0 (3 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Wright Vision Care

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Eakin Trixie Dr

    Eakin Trixie Dr

    (3 reviews)

    Long read but worth your time!! My most recent visit (I've…read morebeen there 8 or 9 times) to Essential Family Vision was for an appointment with Dr. Eakin. Since I had been there before and had had good experiences, I was expecting this appointment to be the same level of care. I arrived a few minutes early and was finishing an ice cream cone (I had a MD appointment before this and needed something to tide me over), I checked in and had barely sat down and they were ready for me. She saw that I was finishing my cone and said go ahead and finish and she would see me when I'm ready. I tried to tell her that I didn't need to finish it, but she insisted that it was fine and again said "I will see you when you are ready, just come on in when you're done". I quickly finished and went to the appointed room. I apologized for keeping her waiting, told her why I came in with the cone and thanked her for her patience. My appointment began with the health history update and any questions or concerns I had for the Doctor. We then went to the exam room and did the preliminary screening. I was having a bit of trouble with it since I had the worst headache (close to migraine level), I apologized and we worked our way through the screening. We finished and I apologized again. She told me that it was not a problem and gave me her well wishes... All of this with a heartfelt smile and attitude!! Dr. Eakin came floating into the room and was just as happy and chipper as a lark. This is normal for her... her smile and upbeat attitude are contagious (Don't go see her if you don't like happy people... You know who you are!!). Dr. Eakin did my exam and was also very patient with me. She addressed my questions and concerns knowledgably and without having to reference back to my chart to answer them. With everything completed Dr. Eakin walked me to the lobby and introduced me to the girl who was going to help me with my glasses selection. Dr. Eakin also offered me her well wishes for the healing of my headache. The last and hardest step... picking out frames!! If you knew me, you would know that this is something that would aggravate even the calmest and nicest of people. You guessed it... no problems here. She helped me pick out some frames and even enlisted the help of one of the receptionists for a second opinion. Another excellent member of this great team. By this time I was feeling and apparently looking pretty rough. Glasses ordered, bill taken care of, I was ready to go but not before she gave me her well wishes and hoped that I would be able to get some rest. I walked out feeling miserable went home and headed for my bed. Not giving one thought about how my appointment went. It was just an eye exam after all. It wasn't until now that I realized what a great appointment I had. From start to finish everyone was so nice, cheerful and thoughtful. I have never been to an appointment that was so smoothly completed. I have worked in Dental offices for 30 years and know what it takes for a patient to have a great appointment. You have to have a great team. Dr. Eakin and Dr. Edwards have done exactly that at Essential Family Vision... They are an awesome team!! Sorry for being so long winded but I thought this needed to be shared...

    There is no one with such a gentle spirit, a warm bedside manner and love for her chosen profession…read morein all of Optometry. Caring, compassionate, diligent, educational and friendly, Trixie takes the time to give individual care. She takes time to show her patience what is wrong, with her eye model, she gives them all the options and explains the details and the outcomes for each choice. She tells you the facts and show genuine interest and understanding with all of her patience.

    Essential Family Vision Care

    Essential Family Vision Care

    (7 reviews)

    Today I came in to have my glasses adjusted. Waited about 10 minutes. No problem. The employee…read morecalled me to her desk, and saw my glasses in deed needed adjusting. A few minutes later she came back and said I have some bad news... ok she's kidding with me. Nope she wasn't. She broke my frames in half. During an adjustment? Really? She stated she'd have new frames within the week. I leave on vacation in two days. She then said she'd try to get them there sooner. Ok so now how do I get home? I don't live very far away but I can't see without them much less drive the vehicle I came in. So now what? Nobody offered any advice to me as to what to do next. I then asked the girl at the front desk if I can have the pieces so I can hold one lens up to my eye to see my way home. she said she'd ask. The front desk girl came back to ask if it was ok to tape them together temporarily I said ok. Another twenty minutes go by and no taped glasses. So again I asked the girl at the desk how long it was going to take. The response was "I don't know I don't work back there, but I'll see". The girl at the desk then returned my broken glasses to me taped together with scotch tape. Really? Twenty minutes to stick them together with scotch tape? Did I mention that the girl who broke my glasses never talked to me personally again? Nor did anyone apologize for their actions? I bought this pair of glasses from them, maybe they'll replace the frames they broke, but I will never use this facility again! I'm rating them a 1 because a 0 wasn't available.

    Loved this clinic when Dr. Julia Edwards was there. However, she retired and so I tried a…read moredifferent doctor. Not great bedside manner from Stephanie McCaig. More importantly, I question their billing practices. I was advised during my appointment that if insurance didn't pay for their "Funds Photograpy" then I would be billed $39. However, I received a bill for $65.47. It's not a lot of money but when I asked their billing department to adjust, they refused. Horrible billing manager. Beware, and get in writing what they are going to charge for their services. I question their ethics.

    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    (16 reviews)

    $$

    Mayfair Park

    Worst experience ever!! I would actually give the a 0. Do not go to this location unless you want…read moreto the worst customer service and clear racism thrown in your face. I had an appointment for 3:20pm and arrive early. Waited to check in while the receptionist was checking someone out. I was not greeted by anyone while I was there. I had to let the receptionist know I'm here for an appointment and asked if I could look at some glasses while I waited. She did not come get me after handling the previous customer not did anyone else that was working. There were only 2 other customers already being helped. I went back to check with the receptionist and she said, " Oh yeah, you have an appt right?". I checked in and gave her my insurance information and she was surprised at how much my insurance covered. I waitd to be called for my exam and thee are multiple people who came in and were greeted kindly and were taken care of right away. I waited 30mins and no exam. When walked up to talk to the receptionist and other worker asking when my exam is going to be, they both looked at each other and said they will need to go check. As they replied, a couple walked in and their attention instantly turned to them and greeted them and started assisting them right in front of me. I literally had to say just cancel my appointment, it's clear that no one here wants to help me. I am an Asian women, all the customers were either white or black. No other customer was treated in this disrespectful manner for the time that I was there. I haven't felt this much disrespect in a long time and will never being going back here.

    This location has been very helpful! Everyone here is full of positivity and tries their best to…read morehelp however they can. I would recommend this location over the west location. They have made a customer of me and I will be happy to make the drive to see them for my next eye appointment. Grace helped me and I was very thankful!

    Wright Vision Care - opticians - Updated May 2026

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